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I would recommend the windshield wipers are in good working condition. The wipers on the truck seem like they needed to be replaced.
The vehicle wasn't available until 2 hours after my time was scheduled to pick it up was told the $50 scheduled pickup guarantee was applicable kinda seems crap to me
Very helpful fast and friendly. Got out quick and got extra help when I brought it back. Very satisfied with the staff there.
I can't say I will tell a friend to use this location because it is U-Haul. I don't want to subject a friend to the same run-around that I was subject to. Nothing against this location, just U-Haul in general.
Great customer service and overall easy self return. Thanks!
We arranged to pick up at another location at 8 am but we were notified the night before to pick up at this location at 9am. When we arrived to pick up the truck no one was there. We had to wait about 15 min. for someone to show up that made us even later starting our day.
Our truck was filthy! Inside and out. Ironically when we arrived at the Rexburg Idaho facility to pick up our truck, the person in charge was busy cleaning and vacuuming her car, and complaining that the UPS drivers who had been using the truck before us had returned it dirty. By the time we unloaded the truck in Washington Utah, I was covered with dust and dirt. There should be a system to never rent a dirty truck.
I don't see much room for improvement. They were very friendly and helpful.
The person who was working at this location went above and beyond helping me hook up helping me find my light hook ups making sure everything was safe for me to drive? He went above an beyond to help me surprise my husband with a new motorcycle 💛💛💛
This was a great experience. Even though they were busy and shorthand's today, I was in and out quickly. Super friendly and informative. Highly recommend!
Nothing! You guys were awesome
it was all good.
The people are so friendly!! When I signed up the guy told me to call a while before we move out so they can get things ready and put it in the system. I called 2 weeks before I moved out and told them but the guy didn't seem very much like he was going to do it. I called a week later to make sure it had been cancelled (1week before move out) he said it hadn't been cancelled but he would do it. I decided to call back again a few days later just to make sure it had been done because I didn't want to get charged. So I called a few days before move out and same thing, hasn't been done but I'll do it. I then show up moving day and they tell me it hasn't been cancelled and they didn't know I was moving but of course they will cancel it. Surely this time it will get cancelled because I am packing my stuff to move. No. It's over a week after I moved and I called yesterday to make sure it had been cancelled. They told me it had but I got charged last week after we moved out and an email today saying we moved out yesterday. They are super friendly but it's not worth the headache to just go store your stuff somewhere else.
great service
The personnel in this location have always gone above and beyond in their excellent service, flexibility, and kindness in any transaction in setting up a truck when I have asked for one, the purchases of moving supplies, and contracts I have arranged. When circumstances have come up after I had requested a truck, and I found it necessary to ask for a different day or time or place for pickup or for returning the truck, they were willing to make adjustments (if possible) to fit my new circumstances. This Uhaul location is the best I have ever experienced in my life as far as customer service goes.
Oh you guys were so accomodating when we desperately needed a trailer and kind and helpful and quick to assist even so early in the morning! Bless you
This was the absolute worst experience ever!! The truck I was given was complete trash. I called in to complain but nothing was done. Never again will I rent from Uhaul.
The young lady working was extremely friendly, and got my equipment returned quickly and easily.
Worked with me to get options when truck availability was very tight.
Transmition needs work rough shifts and niosy when shifts....
They did a good job
Just keep doing what you are doing. You may open at 8:00 on Saturday. You had customers waiting.
Lady worker was amazing. So sweet and great. Male worker, not happy, super grumpy and took a long time.
Location was closed for drop off. No comment.
Online drop off didn't even work. Once again, terrible experience overall.
The extra fees and hidden charges from UHaul are frivolous and wrought with annoyances! If you dont consolidate your fees into one low, as advertised price, I will recommend to all my friends and family that they only use Enterprise truck rentals, your direct competitor.
I was overcharged.
So easy! The lady that worked there was so nice. It just made moving way easier!
When I returned the truck, I checked to make sure nothing was left. hopped out locked the door, dropped the key and then realized it left my wallet in the car. They came and opened up the truck so I could retrieve my wallet. Awesome people.
Don't change size of truck.
Even though I had reserved a 10' truck, the agent on the phone when I booked the reservation confirmed a 10' truck, and I received an email confirmation of a 10' truck when I arrived at my designated time there was not one available. Instead of giving me the 20' truck for the 10' price I was only offered a discount. That is unacceptable as the fact that the confirmed truck was not available was not my fault.
This uhal is by far the best one I've been to yet. Its small and sometimes its hard to miss because it's tucked away behind everything. But its better than the uhal in Idaho falls. Plus the Lady working there was super nice and friendly. Made sure everything was connected and working before anyone left with a trailer.
Great experience!!!
We were overcharged and we got a big truck even though other smaller trucks were there
I had to hook up the equipment myself. After pointing out the trailer had a mangled fender I was told that it is fine and that they were aware it was damaged and that the drop off location would be aware that it was damaged when I picked it up.
Staff was super friendly and extremely accommodating when I couldn't get the truck I initially wanted! Only place I'm going for my rentals!
Nothing, everything was great(;
thumbs up
It was an amazing experience!
Great folks very friendly and helpful!!
We HAVE recommended This location, because DJ and Sandy have always treated us right, and gone beyond the call of duty when we have had any problems or delays. They are the best, and other locations love them too. They are great to work with! ;)
Wonderful! Friendly, willing to help as needed ??
Cruise control
Great service. Thank you
very helpful
great service
