Customer Reviews for Self Storage Center #2
(U-Haul Neighborhood Dealer)

126 reviews

514 Parkside Dr   Frankfort, KY 40601

(502) 871-4369

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 871-4369

514 Parkside Dr
Frankfort, KY 40601

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Amber Parker 
Rating:
5.0

Customer did not leave a comment.

Jeff Rumage 
Rating:
5.0

Service members were very friendly . Very nice experience.

Jeffery greer 
Rating:
1.0

Go to different location. This place wss aweful.

TERRY JENKINS 
Rating:
4.0

Clean location and representative was pleasant and helpful.

Glinden Ashcrzft 
Rating:
5.0

Very nice customer oriented.

Louis Luckett 
Rating:
5.0

Missy made the entire process seamless. She took care of everything from figuring what size truck I needed to finalizing the entire project. So nice to finally find a business that believes in customer service! Thank you Missy!

IAN CLARK 
Rating:
3.0

Customer did not leave a comment.

Diana Woodrum 
Rating:
3.0

Customer did not leave a comment.

Phillip Shier 
Rating:
5.0

No issues. Truck was perfect for need and operated well.

Drew Overstreet 
Rating:
2.0

Customer did not leave a comment.

Michael Ghant 
Rating:
5.0

Customer did not leave a comment.

ronnie perkins 
Rating:
3.0

Customer did not leave a comment.

Jonathan Moore 
Rating:
4.0

Customer did not leave a comment.

MYRON MOORE 
Rating:
2.0

Customer did not leave a comment.

Thomas Murta 
Rating:
3.0

2nd time I've rented dollies lately and again they didn't have any at time of pickup. Had to call around to multiple other locations to get them. Get a better tracking system on those.

Franklin Bart Adams 
Rating:
3.0

If you don’t have Uber or lift in your area it might be a good idea to have staff for a drop off!!!

Tina Taylor 
Rating:
3.0

I didn’t care for the manager’s dogs jumping up on me as I was completing the rental transaction.

Frank Staley 
Rating:
5.0

Customer did not leave a comment.

Tristan Hacker 
Rating:
5.0

Customer did not leave a comment.

Keith Roten 
Rating:
5.0

Customer did not leave a comment.

MARK CAYWOOD 
Rating:
5.0

Excellent experience, would easily recommend this location for all your U-Haul needs. Thanks!!!!

John Cheak 
Rating:
5.0

So delightful and understanding

Pearl Mindingall 
Rating:
5.0

Great service. Always polite.

Clem Northington 
Rating:
3.0

Customer did not leave a comment.

Jesse David Riddle 
Rating:
5.0

Missy is very kind, considerate and accommodating. She is also a great problem solver! Moving is never fun, but she has made this experience more than tolerable. Thank you again! Frances Buckley

Frances Buckley 
Rating:
5.0

Great and friendly staff.

Michael Clos 
Rating:
4.0

Customer did not leave a comment.

LEIF ANDREASSEN 
Rating:
5.0

Customer did not leave a comment.

Michael Reza 
Rating:
5.0

Customer did not leave a comment.

Brian Laird 
Rating:
4.0

Customer did not leave a comment.

Chris Pollard 
Rating:
5.0

Customer did not leave a comment.

Shirley Test 
Rating:
4.0

Customer did not leave a comment.

Jonathan Moore 
Rating:
5.0

Missy is amazing. Always helpful and kind. And always when I need something she is there.

BRIAN SPARLING 
Rating:
5.0

Customer did not leave a comment.

REVA HOWE 
Rating:
2.0

Customer did not leave a comment.

Christopher Meikle 
Rating:
4.0

Customer did not leave a comment.

Ami White 
Rating:
5.0

The app wasn’t working and we had to call UHaul, it took 30 minutes for the issue to get resolved before we could self check out.

Ann Metzler 
Rating:
4.0

The lady working there was an excellent help !

Scott Rollins 
Rating:
3.0

Customer did not leave a comment.

LaMichelle Haddix 
Rating:
1.0

The inside of the facility is lived in by the employees. There was a horrible odor of filth, body odor and cats. One of us is very allergic to cats and ended up being triggered and suffered that whole night at work even with medication. But the worst part was the glass counter was touched and leaned upon before the lights were turned on to complete paperwork. When they were turned on, it was then apparent that there was animal feces and what appeared to be cat vomit all over the counter. They had to shower after leaving from the cat irritants and the filth exposure. Thank God we do not have young children that had to accompany us on this day. This is an unsafe environment. We will not return to this location no matter what.

Traci Waters 
Rating:
5.0

Customer did not leave a comment.

FD Robinson 
Rating:
3.0

Customer did not leave a comment.

Jason Hulker 
Rating:
5.0

Customer did not leave a comment.

Brian Davis 
Rating:
5.0

Very good experience. Clean and well maintained vehicle. Extremely friendly and helpful staff.

Robert Mendrz 
Rating:
5.0

Customer did not leave a comment.

Clifton Moore 
Rating:
3.0

Customer did not leave a comment.

Mrutyunjaya Kallimath 
Rating:
5.0

Customer did not leave a comment.

Cyndi Patrick 
Rating:
5.0

Customer did not leave a comment.

SHARON CHISLEY 
Rating:
4.0

Customer did not leave a comment.

ThomasE Miller 
Rating:
5.0

Customer did not leave a comment.

Edna Caldwell 
Rating:
5.0

Na

James Soard 
Rating:
3.0

The graffiti on the trailer was a bit concerning. The UHaul app is terrible. I spent at least 45 minutes trying to check the trailer in after hours. It would not upload the required pictures. I finally went to uhaul.com and checked the trailer in.

Michael Fields 
Rating:
5.0

Customer did not leave a comment.

Diane Podrasky 
Rating:
5.0

Customer did not leave a comment.

William Ryan 
Rating:
5.0

Customer did not leave a comment.

ron larimer 
Rating:
4.0

Location and employees were great, kind, and helpful.

Bryson Jones 
Rating:
4.0

Customer did not leave a comment.

Marla Hudson 
Rating:
5.0

Customer did not leave a comment.

ARISTEO CASTILLO 
Rating:
5.0

The customer service was great. This was my first time renting a uhaul, everything was great

COURTNEY MURPHY 
Rating:
5.0

Great Customer Service, Thank you!!

Darrell Keeling 
Rating:
5.0

The mobile dropoff experience was nearly as frustrating as my mobile pickup experience was. The website crashed several times when it needed to load a new page. Once even at the very last step, which forced me to have to start from the very beginning. Fortunately, I was able to go inside and drop it off in person. I should have just done that from the beginning. Would have saved me half an hour of frustration. It was aggravating enough to make me never want to use Uhaul again.

Alex Fortenboher 
Rating:
3.0

The truck was not clean. There was dirt and a dirty fork on the dash and trash under the seats. The back was fairly clean and in good condition. Picked up the truck in the middle of the snowstorm and they cleaned off the windshield and mirrors and started the truck while I finished the paperwork. I noticed when I dropped the truck off that one of the back tires was low and needed to be replaced as the tread was very worn.

DANA HARGIS 
Rating:
3.0

Customer did not leave a comment.

Adam Stevenson  
Rating:
4.0

Customer did not leave a comment.

AARON JOHNSON 
Rating:
1.0

EVERYTHING!!! This was the WORST EXPERIENCE I HAVE EVER EXPERIENCED! I am writing to the Better Business Bureau and not to mention post my experience on Social Media. The truck was in horrible running condition, and there was NO GAS IN IT!!! I should of moved by 11 am on Saturday but instead it was 9:30 on SUnday evening. I had to be at work by 8 am the following day. HORRIBLE HORRIBLE HORRIBLE!!! You really need to be ashamed of Yourself!!! If you would like more details please feel free to reach me at 859-213-1627

Melissa Elliott 
Rating:
2.0

Customer did not leave a comment.

REBECCA BALLBACH 
Rating:
5.0

Customer did not leave a comment.

Eboni Taylor Summerour 
Rating:
2.0

The original location and time was moved without my knowledge. The second location I picked the truck up from was fine, but I had to walk a mile and a half to the second location in the rain because no one notified me that the location was changed.

NATHAN COCHRAN 
Rating:
5.0

Nothing. The lady working was wonderful! Very nice.

Jerry Roberts 
Rating:
3.0

The truck leaked and ruined everything we had inside of it!! I’ve had to spend hundreds of dollars replacing our damaged items because this truck leaked during the rain.

TRINITY WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

David Schaars 
Rating:
5.0

Fix your website to be better user friendly Went to facility just to get what I needed because your scheduling dept never called back. I would definitely recommend this location. Lady was very helpful and great to deal with.

FLOYD HOCKENSMITH 
Rating:
4.0

Inside truck was a little dirty and not sure what the deal was but the truck did a lot of bouncing, could have been the tires out of balance but drove straight. Was long process to do the phone app.

Jana Cox 
Rating:
5.0

Customer did not leave a comment.

ROBERT COX 
Rating:
5.0

Customer did not leave a comment.

LINDA BURGIN 
Rating:
4.0

The representative was very helpful and attended to all our needs. Very nice lady and would recommend to anyone that needs to rent a UHaul trailer. Thank you!

DON POTTS 
Rating:
5.0

Customer did not leave a comment.

GLENDA FUENTES 
Rating:
5.0

Customer did not leave a comment.

Thomas Pipes 
Rating:
4.0

Customer did not leave a comment.

Dan Faurbo 
Rating:
5.0

Customer did not leave a comment.

RICHARD BELL 
Rating:
5.0

Awesome location! I always try to rent from this location if at all possible!

CHRISTOPHER HALE 
Rating:
2.0

The building had a strong Oder of marijuana

Justin Roenigk 
Rating:
4.0

The person there was wonderful. Although I have experience with trailers, the lot is acceptable, but tight for pickup and return. I was lucky that I used my car jack recently so I could lift the tongue of the trailer, as I do not have that body strength. The woman there was a more important factor, and created a good experience. Overall a good experience.

JONATHAN VANARSDEL 
Rating:
5.0

Customer did not leave a comment.

Johnnie Westbrook 
Rating:
3.0

Customer did not leave a comment.

David Stewart 
Rating:
4.0

Customer did not leave a comment.

William Bingham 
Rating:
5.0

the lady i rent from EXCELLENT nice sweet she a keeper

DAVID CARMACK 
Rating:
5.0

The whole experience was great!

DAKOTA COOK 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WELLS 
Rating:
5.0

Customer did not leave a comment.

Teri Letze 
Rating:
5.0

Very nice customer service!

CARDRICO MOSLEY 
Rating:
5.0

Customer did not leave a comment.

THERESA LOTT 
Rating:
5.0

Customer did not leave a comment.

JAMES BURTON 
Rating:
5.0

Customer did not leave a comment.

DAVID COLES 
Rating:
5.0

Customer did not leave a comment.

Theresa Lott 
Rating:
5.0

Sales associate was super helpful and friendly. Was knowledgeable and even stayed late past closing to let us get there in time to pick up the rental. She was wonderful!

DARRELL SHULAR 
Rating:
5.0

Missy was wonderful to work with, she was very accommodating with my situation. Highly recommend

SHAWNA BROUGHTON 
Rating:
4.0

Customer did not leave a comment.

DANIEL UELTSCHI 
Rating:
3.0

Limited space for backing in trailer.

William Walker 
No reviews have been submitted for this location.

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