Crystal was wonderful. I appreciate her help and kindness.
Karen K
Customer Reviews for Self Serve Lumber Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a battery that needs to be replaced, and was told U-Haul had been notified but hasn't been out to service the truck yet. The recent didn't print when the truck was returned so I am waiting on an email with the total amount charged to my card.
John MWonderful prices, good service. We'll definitely rent in the future.
Hewitt CThis lady was the best!!
William KEveryone was helpful and courteous. Good stuff
Fred SCheck break system on trailer. Didn't feel like it was working like it should.
chad aself serve lumber uhaul will lie to you. confirmed reservation and then he rented trailer out from under me. left me with his mess. total unprofessional place to go. NEVER AGAIN
holly mExcellent
Dean CLower the price your ripping people off who are already in a bad situation. Unacceptable I paid 265 for a rental
ANDREW JI originally has reservations to pick up and drop off at a different location. When we got there to pick up there was another uhaul truck in the way and we were unable to get the truck out tha5 we had reserved. The man I spoke with through ubaul told me we could pay for a different truck but wouldn't know if there was a key in the box(it was a sunday) until after we paid. So possibly pay and still have no truck. After over an hour of going back and forth we were told to go to a different location to get the truck. We then had to pay even more because we had to pay for the extra miles and gas for something that was out of our control. The man with uhaul stated he would put in information for management to reach out to me to get a credit on my rental since we had to drive farther. Nobody ever called me back or put a credit towards my bill.
melissa gGreat place to go and get a trailer..very helpful
FRANK VPick up the trailer the night before would've prevented me from having to wait, while walk-ins were needing to be waited on!
Leigh HDave was extremely helpful
Ken BGreat to work with very helpful
James GThe tire on the car dolly seemed to have a flat spot, so when empty, it causes a jumping motion shaking the pulling truck. It's no one's faut, but possibly, whoever oversees the relocation of the U-Haul trucks dollies ect, could simply move the trailers sitting a bit. Reducing the flat spots on tires keeping them in use longer. Other than that the retailer was informative and polite. Kudos to him.
Sam MVery nice people. very helpful and courteous. keepers.
George BGive that customer rep a raise or a bonus, very helpful and was just a pleasure doing business with people that care.
Mike PMake sure the lights work on the equipment
Robert EMake sure the lights are working properly,make sure it's hook up right
Kevin DThe truck rented was not performing correctly and would act up randomly. I did not report while we were moving, because now I had 2 problems to deal with and still- within a predetermined time constraint. Although, this truck had problems in 11/2019 as well, we didn’t request any changes to the billing. Why did the truck still have the same problem 2 years later? My only beef with this transaction, really.
Brett GNothing they were professional and very helpful !!Thanks!!
AUTRY BAfter our pick-up location was moved this location, the U-Haul rep from Traffic guaranteed that they would have everything we needed for the move. I call to confirm the truck and the location said they had everything. When we arrived we learned that they did not have 1 moving pad, let alone the 5 dozen we had ordered. I called "traffic" who did a great job in locating 30 pads back at our original pickup location. Hats off to her and the manager at the Lapeer location. She indicated that the manager at the pickup location would contact us and provide some compensation for the issue. That has not happened. U-Haul failed on its guaranty that we would have what we needed.
Stephen WNothing. It happened as well as expected
Brandon BWe like renting from this location, fast and very friendly.
Patrick HNothing
GARY RWent way out of their way to be helpful.Really appreciated that.
Robert BOpen parking lot. Easy to find parking for truck or trailer.
Christopher FReservation was missing additional requested moving material. Trailer was not in working order as the lights on the right side weren't working and the cable attached to the rear door was frayed and broke off door. Was unable to use trailer for majority of reservation.
Jason TWe walked in a little late for our pickup. One of the two guys behind the counter had a attuite. The guy that checked us out was polite and helpful . Neither came out to help us or even make sure we took the trailer, just gave us the paperwork and that was it.
Steven AI was charged $122 instead of the $93 that was on my receipt and I need some one to contact me to tell me why
AshLeigh LVery satisfied overall. Good truck ran fine
Glen KAfter renting the car dolly we found out that we have a 4 wheel drive car so couldn’t use it. Call 10 minutes after renting it to return it but was told to bad.
tammy bHad no idea that drop off had changed for after hour drop off that’s a big hassle esp when you have driven for hours , unloaded all your household items and just needed to drop off and get back home and didn’t bring my phone with me as I had called and was told just needed to drop off truck and place key in drop box
Jedediah PGentleman we dealt with was very nice.
pat HThe truck that I rented was not only very dirty on the inside, it was a safety hazard due to very poor headlights and terrible windshield wipers. In the current state we are all living in with the COVID-19, I would have expected the truck to be thoroughly cleaned after each use. At the end of my trip it had just gotten dark and started to rain. I literally could not see 20’ in front of me. Had to get off of the freeway and take smaller lower speed limit roads as to not be a hazard to other vehicles on the freeway and try to remain safe as well.
Michelle KThe gentleman who provided our service was phenomenal. He was very attentive and super helpful. Definitely will recommend this location.
Mark BI was given false information leading to a charge over $500. I need to receive a refund for this amount. The employee gave the wrong information and I am not at fault. This is a horrible experience and reflects poorly on your company
Shannon PExceptional customer service. Efficient and nice staff and organized. Thanks Rick for the help for assisting with hook up and unhooking! I will definitely come again to this location if I need U-Haul again. I had used the Deerfield UHAUL on Lapeer road by M&N market previously. The service there was terrible there ! No comparison!. I will certainly always use this North Branch location at Self Serve Lumber in the future instead.
Richard GThis location is a great place you have everything you need from lumber, hardware to uhauls. I would recommend this place to anyone in the area needing to rent one. Costumer service was awesome. The gentleman was helpful, and kind. He also tried saving me money to drop the u-haul off at a different location. The dash/message center looked like pop may have been spilled on it. Other then that it was in good shape.
Michelle GThe ride was really rough.
Todd GThe gentleman working the counter had a very poor knowledge of your rules and was very rude and unhelpful. I had to call the main office to verify my reservation and he still argued with me as I was on the phone with one of your representatives to confirm my reservation was right. I tried to have him call and talk to a representative but he refused.
Nick DThat staff is top notch.
MIKE PMake a document of all damage the equipment has before lending it out.
Scott BTook 1 hour to even pickup they lack knowledge was ok with than tried to charge me double because lack of training they goofed date and time on agreement I prearranged on way to return short man with glasses always rude hung up on us saying have two double charge he didn’t said don’t care what I had pre booked I called back he stated raising voice laughing very crazy little man I will say called U-Haul you took care of charge because I did what U-Haul lady pre set always use U-Haul every vendor nice and professional you guys are stand up company thanks for fixing I have had friends who have had issues I love U-Haul ?? self serve never again
Edward HSince I am talking to u haul my experience with your company was horrible. I call and want M and N in North Branch to rent a car dolly. That isn’t what I got. I got self serve lumber in North Branch took me 20 minute at M&N to find out it was self serve lumber. Then I had to go 14 miles out of my way. I was furious.
chaarles hI rented the car hauler based on the online evaluation. I had to return the hauler because it did not fit the car I was towing. Wasted my time. you should update your online tool.
Tradd VFix the tow dollys when they are not in use. The one we had wouldn't fit the car we had to tow. The Dolly was too small, the ramps kept coming out even after we pushed them in and locked them. We had to put a strap around the ramps to keep them from sliding out while on the road.
Kenneth FThe truck was brand new and well maintained but the back cargo area was not swept out. There was no discount offered for this situation either!
Shawn G