Comentarios del cliente para Self Serve Lumber Co

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Self Serve Lumber Co

Grado total:

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Jeff S. en

Grado:

Local store did not sell moving boxes. Was told on the phone (week prior) they did. Unpleasant surprise. Had to scramble to buy additional boxes. Cincinnati store had a full selection of U-Haul products -- including boxes. This location did not provide a courtesy lock for the 26 foot truck. Cincinnati store did so for the 15 foot truck. Store clerk was very helpful. Seemed this multi-purpose store has shoe-horned in a U-Haul business. Would recommend going to Bad Axe for a U-Haul rental unless close proximity to your house is important. If so, buy all your moving supplies elsewhere. 26 foot truck had low mileage and was in good condition. Drove it in lousy weather conditions. No problems.

Janet M. C. en

Grado:

El cliente no dejó un comentario.

Tracy T. en

Grado:

El cliente no dejó un comentario.

Larry B. en

Grado:

El cliente no dejó un comentario.

William V. en

Grado:

El cliente no dejó un comentario.

Jeff S. en

Grado:

do a walk around, i took video just in case. I was charged an extra 20.00 for some reason. i only used the truck for 4 hours. please let me know.

Linda G. en

Grado:

El cliente no dejó un comentario.

Chris C. en

Grado:

We were told that because we were late getting it back which we did not know until Friday because when we picked it up we were told it was a two-day rental so that would have made it we had until Friday it's 6:30 to return it when really we only had until Thursday at 6:30 to return it that there would only be an extra $20 charge and we could keep it until Saturday as long as it was back by 4 when it was returned we were told we were only getting $0.67 back when really we should have been getting $40 back we are very not pleased with us at all I will probably not recommend this to anybody if I ever have to do this again I will definitely make sure it's cleared and probably recorded because we feel that we were misinformed and charged too much we also believe that there is miscommunication between the actual U-Haul people and the different drop-off and pick-up places there needs to be better communication on what is going on if we would have known that we had to have it back by Friday at 6 or even Thursday at 6 it would have been back but we were told a two-day rental for what we paid after the fact we found out different and was overly charged

kathy H. en

Grado:

El cliente no dejó un comentario.

Daniel R. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

nothing these folks nailed it

Steven H. en

Grado:

The truck we rented had a back low/flat tire that luckily made it to our destination, also we wanted to add on miles just in case they were needed and instead the clerk added another full day doubling the price of the rental because it was too complicated for him to figure out how to add the mileage. Maybe they need some more training on u-haul services there? And I am contacting u-haul as soon as i finish writing this to hopefully get the money refunded that I was overcharged :(

Suzanne C. en

Grado:

El cliente no dejó un comentario.

Ronald G. en

Grado:

Had to repeat everything we did preregistering on line at the pickup location delaying pickup process

ROBERT L. en

Grado:

Well designed utility trailer

Arthur M. en

Grado:

This place was great. Even though she was very busy she made me feel I was a very important customer.

Dylan S. en

Grado:

El cliente no dejó un comentario.

Vincent L. en

Grado:

everything was fine, no issues. Friendly person waited on us, good experience, will use this location again.

Jon H. en

Grado:

El cliente no dejó un comentario.

Donald T. en

Grado:

El cliente no dejó un comentario.

Frederick E. en

Grado:

Well it would have better if the tow dolly was equip with an manual or electric winch? Especially if the vehicle you are towing does not start? Thank you!

Larryvincent B. en

Grado:

Friendly prompt service

Gregory W. en

Grado:

El cliente no dejó un comentario.

Brandon F. en

Grado:

I was unfairly charged for a 1/4 tank of gas after only traveling 14 miles. That must mean the trucks are only capable of going 56 miles on a full tank of gas?, what a rip off. It was advertised as 19.99 a day , I payed over 70 dollars

Brigitte L. en

Grado:

El cliente no dejó un comentario.

Dan R. en

Grado:

El cliente no dejó un comentario.

dylan schember S. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Need to have more than 1 store employee. Did the prepay and pre-checkout prior. Still spent a 1/2 hour getting the enclosed trailer. Lot of customers coming in, informed employee to take care of those coming in.

BRUCE C. en

Grado:

The trailer was clean and fully functional, however, tire maintenance/replacement should be relooked at. Knowing that your trailers are tracked by your computerized tracking system mileage can be recorded and tires replaced based on the trailer mileage. Your road side assistance is exceptional.

Robert S. en

Grado:

Great service!!

carl D. en

Grado:

Excellent vehicle, excellent logistics of pick up and drop off. I'd highly recommend your business to friends needing a rental truck.

Gail G. en

Grado:

El cliente no dejó un comentario.