Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

189 reviews

471 C St   Chula Vista, CA 91910
(& 4th Av)

(619) 691-9145

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 11 am - 3 pm
Special Operating Hours
  • 12/6/2021: Closed

Services at this Location:

Contact Us

(619) 691-9145

471 C St
Chula Vista, CA 91910
(& 4th Av)

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 11 am - 3 pm
Special Operating Hours
  • 12/6/2021: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Exceptional customer service taking care of me and my needs in a timely fashion thank you

GARY D. 
Rating:
5.0

great customer service

MADELINE G. 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

IDK

NANCY P. 
Rating:
4.0

The customer service was very good. They were very helpful.

JOSEPH T. 
Rating:
3.0

Clerk was professional but a bit angry

ALDAM H. 
Rating:
2.0

Service was not very pleasant

ERIKA J. 
Rating:
1.0

I originally selected a drop off location near my moving destination and instead I was turned away by any near (within 10 miles) U-Haul drop off location because they were all full. I am not sure why selecting a drop off location is part of the process if it is not upheld. After calling the local Uhaul dispatch, I instead had to drive 15-20 miles out of the way to a different location. I arrived to the location where a gentlemen originally turned me down because he said he could only have 4 trucks on site at a time even though only two were in his lot. He instructed me to take the Uhaul down the street to a bigger drop off. I simply informed him of the text confirmation which had the address for his specific location and then all of sudden he was able to read my truck # and full name on his computer. This was by far the worst experience I have had with Uhaul. I will personally use other options in the future.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Excellent customer service

MOISES R. 
Rating:
4.0

The inside could use some cleaning . Like after each return use. Very helpful staff. I still havent recieved my closings statement. That day there was a problem with the system with regarding the fuel. Which is why i didnt get one.

HERNAN G. 
Rating:
4.0

Staff help me with my online reservations. The online application was not working right so I went into the office. They They were able to assist me better than the reservation online.

DESTINY P. 
Rating:
5.0

The back of the truck that I rented was dirty and I had to sweep it out before I used it and again afterward which was OK, sweeping it out afterward, but not before. That was the problem. Other than that, it was great!

Charline M. 
Rating:
3.0

They charge for 6 hrs only I ended up paying like $98 for less than 24r plus mileage

Leticia R. 
Rating:
5.0

Customer did not leave a comment.

Omar S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

More miles free

Maria Guadalupe B. 
Rating:
3.0

Customer did not leave a comment.

Jesus M. 
Rating:
5.0

Customer did not leave a comment.

Deion W. 
Rating:
5.0

Seriously the best customer service ever. This location is clean, well organized and prompt to pleasing the customer and creating the best experience. 100/10 in my book.

Jose L. 
Rating:
5.0

Nothing. Thank you to the staff for all their help. Excellent customer service.

Giovanna P. 
Rating:
5.0

Customer did not leave a comment.

Esther M. 
Rating:
5.0

Customer did not leave a comment.

Beth Leanne E. 
Rating:
5.0

Customer service is excellent at security public storage

Robert C. 
Rating:
5.0

The woman who assisted with my reservation was knowledgeable and very helpful. Pick up site clean, neat and very efficient. Excellent service and efficient

chris S. 
Rating:
4.0

Customer did not leave a comment.

REGINALD B. 
Rating:
5.0

The managers at this location are very nice. And so helpful. I recommend them always.

AMELIA D. 
Rating:
3.0

The location was hidden and the guy was not aware that I was to drop it off.

Daniela S. 
Rating:
4.0

Customer did not leave a comment.

Ken B. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

lauro V. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Carolina L. 
Rating:
4.0

Customer Rep. could of went into detail about the return process using the App. This would have benefitted me when I returned the truck after hours.

David D. 
Rating:
4.0

Customer did not leave a comment.

Laurie B. 
Rating:
2.0

The battery for my rental died after getting to my new apartment. I had to get a ride to an auto parts store, buy jumper cables and jump the car. The staff was nice but everything else in from my experience was not up to par especially since I had to buy $20.00 jumper cables.

Jarred P. 
Rating:
3.0

The car was dirty, I didn't receive a dolly that I payed for. The rest was fine.

Anna M. 
Rating:
5.0

Great costomer service!

gilberto B. 
Rating:
5.0

Customer did not leave a comment.

Kriskin F. 
Rating:
5.0

Good job !

Marco D. 
Rating:
5.0

Staff was very helpful and willing to go the extra mile. Thank you to Adrian Perez! Will recommend to a friend.

Antoine M. 
Rating:
5.0

Great Customer sevice

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

Maria de Lourdes M. 
Rating:
1.0

The gentleman that I turned the truck into named Frank. Was extremely rude. He refused to help me and would not even open the gate to allow me to exit. I attempted to get a receipt he again refused to help, he repeatedly “rolled” his eyes and “ huff” when I inquired about how much I would owe. It was as if I was bothering him. He was very hostile and aggressive and I ultimately I felt very uncomfortable.

Aaliyah S. 
Rating:
5.0

Customer did not leave a comment.

sokimi S. 
Rating:
5.0

Customer did not leave a comment.

Joanna Z. 
Rating:
5.0

Customer did not leave a comment.

Karla L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel A. 
Rating:
1.0

The service levels I have received from this location are absolutely egregious. From the start, I was marked for a 1/4 tank of gas and given 1/8th tank. The representative was so lazy he refused to look at the vehicle with me prior to leaving. Additionally, I was refunded $240. A week later, I still have not been refunded even though I have a receipt from their system showing a refund! when i called to ask them what was going on, I was continuously berated by a woman that should be nowhere near a phone. With a total lack of any customer service abilities, she told me the refund wasn't their issue and to call someone else, who she never gave me a number too. This place is deplorable - their staff, their service, their tactics. I will carry a sofa on my back 300 miles up the 5 freeway before I would ever give this location a penny of my money. In fact, they still have my money that they legally have to refund to me. When I asked for the Field Service Manager's number, the representative laughed at me. I guess they don't take anything seriously here.

Brian C. 
Rating:
5.0

The website for Uhaul went down and it took an hour after i was suppose to pick up the uhaul to work and get me my rental. I ended up returning the uhaul late due to that fact and the workers hooked it up the right way due to that hour i was waiting. Plus they were mice and generous. Will be sure to let friends and family know to pick this location

Johnny R. 
Rating:
5.0

Keep current staff employed. They're very good at their job

jose R. 
Rating:
4.0

Very small parking lot. The attendant had to move another vehicle so that I could drop off the moving van. Quick return.

Robert O. 
Rating:
5.0

I returned the truck with same amount of fuel, why did I get charged $26 for easy fuel sales? I can't get a hold of anyone there

Mariano B. 
Rating:
2.0

Make sure when I pick up the equipment to be clean also I was sent to a different location to pick up my truck -:(

Arturo P. 
Rating:
5.0

Gio was great to help me with getting my Uhaul. I highly recommend this facility because customer service is superior. I will come back again!

GERLY A. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
2.0

Felt forced to purchase insurance because vehicle was not cleaned nor inspected before I got there. I did not want to be blamed for something I did not do.

Hazel P. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO V. 
Rating:
5.0

Customer did not leave a comment.

gabriel V. 
Rating:
5.0

Customer did not leave a comment.

William Q. 
Rating:
5.0

Excellent customer service

elizabeth A. 
Rating:
5.0

Excellent customer service

elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO C. 
Rating:
5.0

Great service

Alaisea P. 
Rating:
3.0

Customer did not leave a comment.

barbara M. 
Rating:
4.0

Customer did not leave a comment.

JO KAREN M. 
Rating:
1.0

fire the guy that worked that day. customer service is beyond his conception.

HAIM K. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
1.0

I am not pleased with my experience. I reserved the truck in the morning, but when I got there I canceled the order because it was too small. I was charged $47.44 and never even used the truck. I want my money back. Please call me 2096010308 Chris

Chris R. 
Rating:
1.0

We reserved online and the unit was not available at this location, they sent us to a much further location and this was an huge inconvinience, plus we had to pay the extra milaege to get to and from. Plz let me know hoy the location guarantee works Thank you-

Jose B. 
Rating:
2.0

I feel I was overcharged for a refuelinG. Between my refuel and what the company said they refueled the vehicle it took 6 gallons to go 35 miles. Customers should be given a per gallon mile estimate for the vehicle so that they can refuel according to mileage and not have to guess. Ripoff scam.

rodney G. 
Rating:
4.0

Customer did not leave a comment.

Dendy V. 
Rating:
5.0

Customer did not leave a comment.

Dendy V. 
Rating:
5.0

No improvement necessary. The person who helped me, Martha, was very helpful.

GERLY A. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
1.0

Be on time,the UHall was not there untill an hour later : ( Your receptionist seems like she didn't know what she was doing I will never again go to this place or recommend anyone. ....

JOSUE T. 
Rating:
5.0

Great phone service and counter service. The vehicle worked out perfectly for my needs. Thank you!

TONI R. 
Rating:
5.0

Great service and thank you!

Gerardo C. 
Rating:
5.0

Not the first and or last time I do business here. Always good.

javier N. 
Rating:
4.0

Everything was good. Will definitely use your service instead of asking my good for nothing friends for a truck to borrow

fernando C. 
Rating:
4.0

Great fast friendly service. All terms and conditions explained in detail. No surprise charges. Great experience renting from this company location.

DEIRDRE E. 
Rating:
5.0

Past and current visits have been professional and each explained process very well. Would and have recommended. Thank you

LONG K. 
Rating:
5.0

Customer did not leave a comment.

JAIME P. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
5.0

Good Fellows!

ronald G. 
Rating:
3.0

Personal opinion is that 0.89 cents per mile is a little steep. Overall experience was good.

ALDO R. 
Rating:
3.0

Even though I put 9am as pickup and didnt get there till 10am, i did the online check-in at 9am. The guy told me that they were about to cancel my reservation. What's the point of making a reservation and also doing an online check in?

ELIZA J. 
Rating:
5.0

Customer did not leave a comment.

ann G. 
Rating:
5.0

Lorenzo the manager is exelent

Guillermo B. 
Rating:
1.0

I reserved my rental for 10:00 and got there early at 9:00 but they wouldn't pick up the rent till 10:00 I also bought a lock but ended up not needing the lock but they wouldn't let me return the lock , poor service

ALICIA Z. 
Rating:
5.0

Earlier hours on the weekend for truck pickup

Brad P. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

light was out in the u haul so it made it hard to see when moving at night

Joanne S. 
Rating:
5.0

Customer did not leave a comment.

Jerry V. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Excellent customer service. Above outstanding. Thankyou.

melanie B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
No reviews have been submitted for this location.

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