Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

277 comentarios

521 Harbor Crt   Pittsburg, CA 94565

(925) 526-6087

Horario

  • Mon–Sat
    9:30 a. m. - 5 p. m.
  • Domingo
    11 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(925) 526-6087

521 Harbor Crt
Pittsburg, CA 94565

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9:30 a. m. - 5 p. m.
  • Domingo
    11 a. m. - 2 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Truck made a clicking noise when heater was turned on. Also during acceleration and while moving there was a rattling sound under the truck. Steering wheel play was too loose, hard to steer. Truck was very clean.

BENJAMIN B. 
Clasificación:
3.0

Too far away from my home. Also, the cost of moving boxes were three times more than home depot. For example, a medium size box was $7 at this location. A bobble wrap cost over $41 at this location. I paid $28 at home depot.

Brian Z. 
Clasificación:
5.0

Servicio al cliente de excelencia.

WILLIAM F. 
Clasificación:
5.0

The staff had outstanding customer service! They were friendly and were able to make suggestions to suit my needs. I'll definitely use this location again if I'm in need of another rental.

Lorraine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

gilbert C. 
Clasificación:
5.0

The staff was very friendly and helpful!! No improvement needed.

Robin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

Front Desk person was great. However, the entrance to office had a gate and required a code. Maybe informing people or making the entrance process better.

Quincy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

The lady at the front desk was very professional and the customer service was excellent. I will be referring my family and friends to this location for all their UHAUL needs.

Latonia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Friendly staff. Clean lobby. No problems

Michael W. 
Clasificación:
5.0

front desk was awesome... She is very friendly,and helpful. Keeper employee

Shawn M. 
Clasificación:
5.0

Fantastic! Wonderful U-haul coordinator!'

Debbie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica S. 
Clasificación:
5.0

It was a bright spot in a hectic move 🙂

Monique G. 
Clasificación:
5.0

The people who assisted and helped us were the best!!! Thank you from the bottom of our hearts! That's why we always go to Security storage for our needs! Even if it is day before Thanksgiving they were kind enough to help us! Thanks so much you guys are the best

Generose A. 
Clasificación:
5.0

this is my email marcosaldivarlopez@gamail.com you can send my recip

Marco S. 
Clasificación:
1.0

I paid more than what I was told when I booked the truck. When I reserved the truck I was told 0.89 per mile instead paid $1.49 per mile.

Alvernia S. 
Clasificación:
5.0

We were very please with everything , it was fast , efficient and the Lady of customer service was outstanding ; profesional and friendly. The truck just need a little maintenance , things are, because of the use, almost broken .

Elizabeth I. 
Clasificación:
5.0

Nothing they are the best, that is why they stay rented all the they time…

DEBORAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brent S. 
Clasificación:
1.0

Staff was rude. I was charged for a dolly that I did not rent. Called to get my refund, left a message, never got a call back

Eulalia J. 
Clasificación:
5.0

Excellent customer service!

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin O. 
Clasificación:
4.0

Nothing considered

Barbara A. 
Clasificación:
5.0

No improvements, yall were just wonderful

Fancisco H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jakeesha A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yinzheng L. 
Clasificación:
2.0

They gave away equipment I reserved. They charged me a different price than the website. They charged me for 2 days of insurance when I only used it for one day. Never answered the phone when I was told to call if I'd be running late. Not impressed. Will go to another location next time.

Latricee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert D. 
Clasificación:
5.0

Great Staff!

Corean W F. 
Clasificación:
1.0

Make sure you know your product and what you're giving your customers I was given a wrecked up van with a broken axle I had to go back inside and show the picture of the vehicle to the representative so she can switch my vehicle out then a day and a half later I received the phone call asking me where was the truck I was told that I didn't return the truck I rented the truck kept the truck maybe an hour and a half took it right back to the location I rented it from handed the keys to one of the customer service women that were behind the counter this was a horrible experience and although I do business with U-Haul maybe once every 2-3 months I doubt if I'll be doing business with the location I just serviced again it was awful

SHERRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

antione C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

myron L. 
Clasificación:
5.0

Customer representative was very friendly and professional.

AL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin O. 
Clasificación:
3.0

The rental was 5/8 full and I was told it was 3/4 full. I bought it back 3/4 full. I would use 30 miles but I use 16 miles and I'll bring it back in for 4 hours instead of 24. I used a small truck.

DWAYNE B. 
Clasificación:
5.0

The Manager Tatiana she is so amazing

AERTON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul V. 
Clasificación:
5.0

Continue the excellent service thank you

Gregory Sr L. 
Clasificación:
5.0

Place big sign for after hour drop box for keys

Christshawna F. 
Clasificación:
1.0

Have the items requested

KANNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Temika R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renato M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
3.0

Have equipment/supplies that customer ordered in the truck.

Janel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

Very courteous and respectful personal, great location and very clean, for now on I will your customer. I have experienced other locations of Ugalde in Antioch and A Bliss in Pittsburg, this locations should learn from the one in Harbor Public Storage, service make the difference.

Edgardo A. 
Clasificación:
5.0

The signage on the road to this U-haul location should be improved. There is no street sign identifying the steet name. We had a hard time finding the location, because it is nestled between Bliss and the freewway overpass. Very hard to miss, or think your GPS is confused. Perhaps indicating it is in the Security Pacific Storage would help. But once there I was surprised with how clean and professional it was.

William G. 
Clasificación:
4.0

El cliente no dejó un comentario.

eugene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DArtanian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan R. 
Clasificación:
3.0

Truck was dirty from outside. It need to be washed sometime after being returned. Windshield was very dirty .

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

April P. 
Clasificación:
4.0

Employee was great

David P. 
Clasificación:
5.0

Rachel Gonzalez provided great, friendly customer service.

Rachel G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cherish A. 
Clasificación:
5.0

I do not feel I should have had to pay for this rental as the truck was defective and caused me bodily harm. There is a rectangle plate approximately 20 x 25“ at the Ta and and about 2 feet in at the top of the ramp that was coming up from the floor I didn't really notice it at first and I caught my sandal and fell landing on my bad knee and kind of jerking me around because I grab that stuff when I was falling. Later on I caught my left no right foot and fell hitting my head on the floor even though it has been a couple of days I still have a bad headache and pain in my knee. I honestly feel I should not have to pay for the truck rental because I had to deal with deceptive defective material are yeah the truck was defective I should never have had it no one should have it my son told me to use the vocal but I don't like it it's hard to correct and punctuations weird you're not at all anyway you can get hold of me if you have any questions thank you

BARBARA M. 
Clasificación:
5.0

Nothing! You guys were fantastic, Thank you

Fancisco H. 
Clasificación:
5.0

Location is clean and safe.

Perry I. 
Clasificación:
5.0

Absolutely nothing! Tatiana was amazing when it came to my needs. I was so scared to enter from the kitty outside but she help me threw every step of getting my rental safely.

Carol K. 
Clasificación:
5.0

Everything was Awesome!

Irene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleanor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodene S. 
Clasificación:
2.0

Got to this location 2 hours before closing and the employee was acting as if the did not want to be helping me.

LEKE K. 
Clasificación:
4.0

I was luck enough to run into a person that helped guide in my drop off. Location was closed.

Robert G. 
Clasificación:
5.0

Katia was nice to call me to remind me of my appointment. In person, she was very calm in helping me through the whole process. She made my day free of hassles. I would love to come if needed and I will definitely recommend this location to my friends and relatives! Thank you, Katia!

Binh O. 
Clasificación:
5.0

We have had to rent several trucks recently and this location by far is the best we've dealt with. Rachel made the whole experience painless after having issues with the previous locations. We will recommend this location and only use them from now on.

Delia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Norman J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ria Gayle S. 
Clasificación:
5.0

Rachel is awesome. She is wonderful to work. My favorite has had to work with her and they enjoyed dealing with her. We will be working with her again. Thank you for having an employee like her. On a scale of 1-10 she is definitely a 10.

edgar C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shundrea H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jade B. 
Clasificación:
3.0

My reservation was transferred from Oakley to Pittsburgh. When I was returning the truck, I arrived 5:45pm and the office should close at 6, but it was aleeady closed

Thiago M. 
Clasificación:
5.0

Tatiana is super friendly and very helpful,, This is my 3rd time renting ,, thanks to her excellent customer service I will be back !

Leticia H. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Kind and friendly staff welcoming very helpful I will definitely patronize again

Lorraine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sondra W. 
Clasificación:
5.0

Great fast service .

MRio V. 
Clasificación:
4.0

All staff were excellent. Thank you!

Terrance D. 
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