Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)

442 reviews

521 Harbor Crt   Pittsburg, CA 94565

(925) 526-6087

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 11 am–2 pm

Services at this Location:

Contact Us

(925) 526-6087

521 Harbor Crt
Pittsburg, CA 94565

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 11 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Great service, easy process, very clean, and overall a great experience

Clay T. 
Rating:
5.0

The location in convenient, well maintained, however your customer service has a lot to be desired, including timely in opening the gate when no other customers are inside. When i returned the cargo van it was full of gas, unfortunately i did not get a printed receipt at the time of the return instead it was emailed to me. A couple hours later I printed my receipt to get reimbursed and found that i was charged for 2 gals of gas. Before i returned the vehicle I filled it up for less than $5 . I only traveled 13 miles. The agent did not mention that i would be charge for gas when i returned the vehicle otherwise i would have been able to show her that the tank was full. When I returned a couple hours later to question the charges and was told that the vehicle was already rented out which was not true it was sitting on the lot. The charges for the 2 gallon was only $10.20 but it is wrong to cheat your customers. What would be interesting is to find out the rental history of that vehicle rental after me to see if it went out full or not. My church has a food pantry and the rentals are only used to pick up food from to serve our needy community so any amount that is misrepresented to the church is shameful.

ONEDA T. 
Rating:
5.0

Unfortunately I didn't catch her name but the lady at the front desk made the process so simple, smooth & quick on top of being very friendly & polite.

trinity R. 
Rating:
5.0

Great office staff. Your staff was courteous and helpful. Thank you

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

It was perfect👌

Wayne G. 
Rating:
1.0

It needs to be more clear on which locations offer night drops when you pick up the rental. I drove to do a night drop only to be walking around aimlessly looking for a key drop and having to drive home going over the 99 miles allotted. Also the 99 mile cap is BS

jessica C. 
Rating:
4.0

So far all is good 👍

deborah H. 
Rating:
5.0

Customer did not leave a comment.

Selvin T. 
Rating:
5.0

Customer did not leave a comment.

Marlan B. 
Rating:
5.0

The location manager was great - informative and accommodating. The process was simple and low stress.

Carmen M. 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

After hours drop off was very confusing. No directions outside the locked gate. Called the location several times and someone finally answered and let us in.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Wallace J. 
Rating:
5.0

Customer did not leave a comment.

CHENGKANG Y. 
Rating:
5.0

Quick and easy and no hassle I loved it

Tina N. 
Rating:
5.0

Very friendly staff.

Tasha S. 
Rating:
5.0

Customer did not leave a comment.

Brionna D. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Yari G. 
Rating:
1.0

I did not get furniture pads as requested. The truck was not ready when I arrived as promised. They changed my pick up location last minute which messed up all my plans. Uhaul sucks

Cameron K. 
Rating:
4.0

Just stay beautiful because your personality is great

Lannette L. 
Rating:
4.0

Need to check the actual fuel level instead of assuming from the last user, makes a big difference where the actual line it's on especially with the gas prices now But they fixed it after I showed a picture of the actual gas Level sometimes it drops after starting the Truck.

Isidro I. 
Rating:
4.0

Nothing it was a good exp

Troy C. 
Rating:
5.0

Rosa was nice, polite and followed up with my reservation. Good customer service.

Bernardo G. 
Rating:
5.0

I forgot the staff's name but she was sweet and friendly! Great customer service and location. Would recommend to friends and family.

Tina L. 
Rating:
5.0

Nothing every thing was so easy to do on line. I will be using you again thanks

Margarita H. 
Rating:
5.0

Customer did not leave a comment.

Carmelita S. 
Rating:
5.0

Tatiana is very friendly and helpful.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

5 star customer service. Vehicle was great

Derek W. 
Rating:
5.0

Staff were professional, efficient, and friendly. Was the easiest and best rental experience I've ever had

Rod W. 
Rating:
5.0

Customer did not leave a comment.

adi N. 
Rating:
5.0

Customer did not leave a comment.

Pablo C. 
Rating:
5.0

Rosa was awesome

christian M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

CHENGKANG Y. 
Rating:
5.0

Great customer service at Security Public Storage. Quick, easy and reliable.

Crystal W. 
Rating:
5.0

So far so good. I didn't have any issue with my rental, rental process was smooth, pick up and drop off are great.

Rodmann N. 
Rating:
5.0

The manager Rosa was awesome. Friendly and a pleasure to talk too.

Chris B. 
Rating:
5.0

My experience went well. I just wish there was an option to drop off at anytime of day. I had to wait to return the uhaul the next day once the place opened.

Braxtyn L. 
Rating:
3.0

Staff was great, she was very friendly and professional but the truck I drove wasted 7 gallons of gasoline and I only drove 23miles. That means the fuel economy is less than 4miles/gallon which is absolutely ridiculous I can't imagine someone requiring to move across states needing to pay thousands of dollars in gas alone. Trucks require maintenance to maximize fuel economy, they were run down and check engine light was on.

Cecilio G. 
Rating:
5.0

The lady that works there was extremely nice and professional on top of very caring.

Jill J. 
Rating:
5.0

Very pleased. Friendly. Efficient. The whole experience was a breeze. Many thanks. In todays world it really makes a difference !

Sue A. 
Rating:
5.0

execellent super caring customer service excellent Rosa professionally serving from her heart.

adi N. 
Rating:
5.0

The ladies at this property were absolutely amazing they did everything to make my U-Haul experience the best I can ever had I've been to a lot of U-Hauls and I've had bad experiences but this was the best by far

WILLIS M. 
Rating:
5.0

Great customer service, positive, helpful, knowledgeable and courteous.

Francis Michael B. 
Rating:
1.0

Dont allow people to select a time that they can't return the truck and dont have workers say they are going to take care of an issue that was their fault and then turn around and charge me extra for said issue.

ANDREW T. 
Rating:
5.0

The vehicle had less than 10,000 miles there was a problem with tire monitoring system I could not read the information display the message keep on reading low tire pressure R/R. Other than that it was an excellent experience. And I will be renting from this guys again.

Juan J. 
Rating:
5.0

Customer did not leave a comment.

Laura N. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

JeVon T. 
Rating:
4.0

Everything is good. I didn't think to ask about an outside unit. Would be nice to go in when needed.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

excellent service customers service super work out of there heart Rosa kind always look us in the eye smiling all the time.

adi N. 
Rating:
4.0

Staff very helpful. Just keep them how they handle my needs. I am a very satisfied customer.

shelia A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Appreciate this location for acknowledging as a regular customer. Excellent

adi N. 
Rating:
5.0

Nothing. Although, it was a little tricky with goggle maps, the service, the customer service, and facility is like a hidden jewel. It was a consumer friendly experience from the online registration to the pick up and return of the vehicle. As a senior, this location is a win-win.

rosita G. 
Rating:
5.0

Great

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

cesar R. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
1.0

The girl working facility (African American) not sure her name has absolutely zero customer service. She is so rude! Doesn't acknowledge customers as they walk in. Ignores them and walks right past them and goes outside. There was a mix up with online reservation. Truck was rented on 9/15 @ 4:30 and returned on 9/16 at 9:30 am. There system was down when truck was returned and just received confirmation and it shows the truck was returned a day later 9/17.

Ramiro A. 
Rating:
5.0

Customer did not leave a comment.

Kathy E. 
Rating:
1.0

won't be back.

Kris B. 
Rating:
4.0

Customer did not leave a comment.

SANTO E. 
Rating:
5.0

Customer did not leave a comment.

Joseph Y. 
Rating:
5.0

Customer did not leave a comment.

Franklin C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
1.0

The fuel charge is B.S. I put 7.044 gallons in the truck before returning it. My total mileage was 45 miles. With the 3 gallons you charged me for, that's less than 5 miles per gallon.

Peter C. 
Rating:
5.0

This location is great. The Oakley location is horrible, but this location is amazing. Great Staff. Friendly. Helpful.

Sean G. 
Rating:
5.0

They are great there. Tatiana is the best ever. We rented from this location last year and went back because of that. We will be there again later this week. 🤗🫵🏽

Joseph H. 
Rating:
2.0

I had a very difficult time trying to return the truck at this location after hours. I couldn't get inside the gate and they didn't have a key Dropbox. After an hour of calling every number I could find and chatting online, I was finally told to leave the truck outside the gate with the keys in the ramp. Customer service left a lot to be desired.

Pablo B. 
Rating:
5.0

Have rear viewing cameras in all trucks..or give customers the option to pick out

Desiree B. 
Rating:
5.0

Customer did not leave a comment.

jesus M. 
Rating:
3.0

Customer did not leave a comment.

BETTY A. 
Rating:
5.0

Needs a dooley

Mary B. 
Rating:
5.0

The employees at the Pittsburg, CA, Harbor Street location are friendly, extremely welcoming and helpful. The office is very clean and well maintained. Hope this is helpful! :-)

Teshia S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Amazing friendly customer service rep, the plants in this facility made my day.

Alexandra M. 
Rating:
5.0

Amazing condition of the sofa. But nae will not fit.

Ivan L. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

jesus M. 
Rating:
5.0

Very friendly customer service and really clean and very organized establishment.. I will be coming back!!! Thank you again.

Jade T. 
Rating:
5.0

Customer did not leave a comment.

Laura I. 
Rating:
5.0

I love this location. Vans always are clean and available. The check in and out process is easy. The workers are excellent as well.

ARELIOUS J. 
Rating:
3.0

I don't like that you have to do most of the work to upload the photo of your drivers license to check in the car if it's OK or not. Everything should be done by a person.

MARIUSZ M. 
Rating:
2.0

Picked up the van first thing when they opened and they did not have any pads or dollies despite multiple people having reserved them days in advance. The location is also behind a locked gate (it is inside a storage facility) and no gate code to access the office was given to customers.

Brittany K. 
Rating:
5.0

The staff was awesome! Very helpful.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Renel Z. 
Rating:
5.0

Excellent customer service and great staff

SHAH I. 
Rating:
4.0

Whoever the person working at the counter was awesome!! She made my truck rental quick and easy. Clean vehicle and everything worked on it. Will definitely be back!!

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Teena R. 
Rating:
4.0

Customer did not leave a comment.

Tara C. 
Rating:
5.0

Can't exceed excellent!

William F. 
No reviews have been submitted for this location.

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