Uhaul site went down. No compensation for delayed services and changed reservation time day of. Service location was excellent with great customer service. Thank you Rachel and Lily!TREASURE D.
Customer Reviews for Security Public Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TATIANA W.
Give flowersMARK S.
I want to make a formal complaint about the the person i spoke to in this branch. I called up today - April 21, 2021 around 11:30am. I spoke to a guy but did not say his name. I asked if he could help me in getting an Invoice or receipt about my previous rental. My reservation number is - 24433985. He said to me to dial 1800 Go Uhaul. I asked him how to dial that number. He replied "you should not be renting a truck if you don't know how to dial a number" I answered "are you insulting me? im just asking you to help me how to dial 1800 uhaul?" He told me "go ask your kids on how to do it!!" If the our conversation is recorded, please review so you would hear how did he maltreated me as a regular customer. And we end up he hanged the phone at me. I want to make a formal complaint about this. Not only for this review but on a writing. I cannot imagine someone talk to me like that from a respectable company. Uhaul Branch - 521 Harbor Crt Pittsburg CA 94565 Date of call - April 21, 2021 Time of call - 11:30am Please see date of rental and info below -NOEL A.
El cliente no dejó un comentario.LEONDREA M.
El cliente no dejó un comentario.PAVEL N.
Manager was very helpful and accommodating. Will rent from her again!MICHAEL C.
El cliente no dejó un comentario.CORINE P.
Great serviceDonna H.
El cliente no dejó un comentario.CHRISTOPHER H.
El cliente no dejó un comentario.LATESA D.
El cliente no dejó un comentario.BATEANA S.
Staff not nice, they charge us more than what was the rate for 1 day rentZaldy R.
El cliente no dejó un comentario.LATESA D.
El cliente no dejó un comentario.JACK A.
El cliente no dejó un comentario.PATRICIA G.
Keep up the Good work and never stop doing better.!!!FELIPE V.
Tatiana was extremely professional and friendly. She is the reason I will return to UHaul as she made up for the awful experience I had at FORT KNOX Storage on Railroad with "J" who had the worst customer service ever.DAVINA E.
El cliente no dejó un comentario.ARDIMETRICE H.
Nothing. Evelyn exceeded all of expectations. Great customer service, need more employees like her!DANILO Y.
Not specific to this location, but in general: u-haul should let you know when you reserve vehicles that you HAVE to pay with credit card. Why let customers reserve equipment with a form of payment they don't accept? I used a debit card to reserve the vehicle and intended to use it for payment as well. On pick up, I learned that you cannot use a debit card. I had to call family at home to bring a credit card, since my ride to the location had already left. Customer service at the location was good. Very friendly and the vehicle was clean.MELANIE H.
Rachel is amazing. So much information and such a friendly and professional demeanor. Great customer service and when I need to rent a truck, I will definitely return.KATRINA V.
El cliente no dejó un comentario.GREGORY T.
El cliente no dejó un comentario.Ida B.
El cliente no dejó un comentario.Gregory D.
Good customer service! They get you exactly what you and you in snd out.TIFFANY H.
El cliente no dejó un comentario.Dolores V.
Customer service is the bestWILLIAMS E.
The driver's seat could not be adjusted.Olvan P.
Customer service was outstanding and the location is convenient for anyone wanting to move items from their house to a storage area. It's something I would consider doing in the future.Shondra W.
El cliente no dejó un comentario.Kelly O.
El cliente no dejó un comentario.VERA R.
Friendly and honest staff. Great customer service. Always have a good pickup truck rental experience.Kevin F.
Nothing continue to keep up the good workSabrina T.
El cliente no dejó un comentario.betty S.
Very rude and the facility does not know how to charge transactions appropriately. After verifying they had errors with the amounts charged, they then said call the 1800 uhaul number and stated â€œif they process you a refund then you get one if not that's itâ€ , because they did not want to process me a refund.Servine Augustas H.
Great experience and courteous staffBRIAN H.