Customer Reviews for Security Public Storage Gaithersburg
(U-Haul Neighborhood Dealer)

Rating:

5.0

Polite

Rating:

5.0

Give those employees a bonus or something; they're doing a great job, and they'll appreciate the recognition.

Rating:

5.0

thanks i return 950 they out 11.15 i do not knoe whybut it's ok

Rating:

1.0

You gave me your truck at 1/2 gas but when I returned you said it was at 1/4. I regretted why I did not take pictures before I leave the premises. You cheated it on me

Rating:

5.0

Your agent was exceptional - very knowledgeable, extremely helpful, and exhibited a very high level of customer service.

Rating:

3.0

The app for self return is really bad. It shut me off before I was finished with pictures. There was limited space to park the truck

Rating:

5.0

No issues. All went as/or better than expected.

Rating:

5.0

Great job!

Rating:

2.0

The location had a bad smell and the truck we rented had no fuel (completely empty). We had to stop at the gas station as soon as we left the location. Meanwhile, the movers were already waiting for us in the house.

Rating:

4.0

The customer service was great, very friendly easily resolved my truck not being ready yet. The inside of the trucks were very dirty and the check engine light was on in one of my trucks, it ran great.

Rating:

5.0

The employee who checked me in was incredibly helpful.

Rating:

5.0

Not a thing.

Rating:

2.0

My truck’s affixed lock was cut, leaving me without a lock for the back unless I brought my own. The dolly I was given was bent in such a weird way that made it very awkward to use. The truck’s check engine light was on from the start and the truck ran rough compared to other moving trucks I’ve used from U-Haul. Now a random separate charge showed up on my bank account without any explanation of the charge from U-Haul, this separate charge doesn’t show on my final receipt. Getting the equipment was a quick process, but the actual equipment I was given was missing some quality control it seems

Rating:

5.0

Excellent service with no issues at all. I would recommend to friends and family.

Rating:

3.0

Have a dedicated location for drop offs

Rating:

5.0

Great customer service!

Rating:

3.0

Maybe clean the truck before the next customer. And maybe be more accurate with the gas mileage.

Rating:

5.0

None

Rating:

5.0

The staff at this location was extremely helpful and made the rental of the trailer as convenient and easy as possible. They also were great when I called because I needed to extend the rental. I would recommend this location to anyone having moving equipment rental needs.

Rating:

3.0

My original reservation was for Sunday 10/8 at 8am. U-Haul kept the pick up time but moved it to this location which didn't OPEN until 10am. I called customer service a bunch but all they could tell me was to wait until 9 for a schedule manager to get on the clock - and then I'd have to see if a location even had trucks! Luckily someone at this location was moving trucks around getting ready for the day and I was able to check out the truck before 10 but I was still 45 minutes behind schedule with my movers, etc. Long story short, please be careful of making reservations on Sunday because U-Haul won't be. As for the location itself, staff were very friendly and helpful.

Rating:

1.0

I believe some of the problem on this end was on me. I was under the assumption that I could drop off the trailer anywhere. My document (contract no. 14870650) was blank with no reference to a drop-off location. I dropped the trailer off on Tuesday, 09/19/2023 at 5:12 PM. The young lady inside was very pleasant and told me she would forward me my receipt via email. I received a call from a young man later in the week who asked me if I still had the trailer. I told him I had dropped it off at the Metropolitan Grove office he said he would contact that office and take care of the issue. On Tuesday, 09/26/2023 I received another call, this time from a young lady asking of I still had the trailer? Again, I explained that I had dropped the trailer off at the Metropolitan Grove office. She stated that I was informed that the trailer was to be dropped off at another location. I told her that that information was not on my documentation. She then stated that it was also sent to me via a text message. I informed her that at no time did I receive a text message telling me of a specific drop off location. She was very professional in her demeanor and told me she would resolve the issue. I went back over my deleted text messages and found no texts from U-Haul directing me to a specific drop-off location. I am not above admitting "operator error" on my part, but just don't see where... Chaulk this one up to "Sh.. Happens!" Thank you, DSC

Rating:

5.0

Well I rented a small box truck but there were a few thin g un safe about the truck The passenger door panel was falling apart. Couldn’t close the door properly door. We’re staying open wow while the vehicle was on the move all the time I walk the property was driving and couldn’t close the door properly.

Rating:

5.0

This was the best rental experience I've had so far. The nice woman behind the desk greeted me and found my reservation quickly and reviewed all the terms and didn't push for a bunch of upsells. We picked up our trailer and another employee checked our trailer connection. The return was just as smooth!!

Rating:

5.0

Staff were extremely helpful. Knew who I was the moment I walked in the door. This team was on their “A” game.

Rating:

5.0

Excellent customer service from staff

Rating:

5.0

Security Public Storage Gaithersburg has the friendliest staff. I was so impressed with their service, and they made sure I was taken care of, they went above and beyond and if I ever need anything from U-haul again, I know where to go.

Rating:

5.0

Everything was great, customer service was great 👍

Rating:

5.0

Friendly staff and easy access to pickup/ drop off truck.

Rating:

5.0

Thé manager at that location is exceptional

Rating:

5.0

I hope in future I can get a place to leave the trailer.It was noisy bringing it back with nothing in it...

Rating:

5.0

Everything was nice and smooth, the truck was big enough for my needs, feelks like my "money worths", Thank you!!

Rating:

5.0

Give new rentals some promotional gift

Rating:

4.0

Manager at the location was very helpful and nice.

Rating:

5.0

Great customer service.

Rating:

5.0

Thank you for an excellent experience!

Rating:

5.0

Van that I rented was not clean in the front area but the location and people are great. I would rent from them again. Only recommendation is to clean the driver area a little better.

Rating:

3.0

Employee runs a storage facility, and was very busy with that operation. I had to do all check in and check out after spending 45 minutes trying to figure out what was going on and calling the 800 number to change my reservation to a 24/7 self serve one.

Rating:

5.0

Thank you for good service.

Rating:

1.0

The truck no AC working and soooo dirty and was the mail wrong and the gas wrong

Rating:

5.0

No nada todo me resulto facil el acceso muy practico gracias por la buena atencion

Rating:

5.0

Excellent service. And very fast.

Rating:

5.0

Nothing comes to mind as over the years my experience with Uhaul has always been positive. Thanks.

Rating:

5.0

Keep it up!

Rating:

5.0

They accommodated our needs well.

Rating:

5.0

I’m a Pro Home Stager & for years have utilized Storage locations for business to store my Furniture Inventory & I have to say out of EVERY location I’ve ever stored at, this Storage location is by far the VERY BEST!!! Why? It’s run by an A1 Office Management Team...Best Storage for your things in All of Montgomery Countt👍

Rating:

5.0

Everything good

Rating:

5.0

Good

Rating:

5.0

Very customer friendly. Everything was ready in minutes!

Rating:

5.0

Nothing. They were very pleasant and informative. Excellent service!