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CHRISTIAN R
Customer Reviews for Security Public Storage Gaithersburg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Extremely helpful, efficient and knowledgeable agent. He made this rental fast and easy. Very nice person!
CHARLES WMore prominent signage for drop off.
MEOCHA WThe parking space is narrow and small.
Fei TNo complaints
QUETCY NNothing everything is perfect thank u
JASMINE CSelf return
MARCUS SJust curious do you give military families any rental discounts on trucks?
MARIA RVery nice and very friendly
CARLOS BQuick Summary: Loaned me a truck with a broken engine, almost no gas, and none of the utilities I requested. Detailed Explanation: I reserved a 15' truck a week in advance of my move date from MD to MA at a different location (8501 Snouffer School Rd, Gaithersburg, MD 20879) but the day before my move I received a phone call telling me the location had changed to this one (1 Metropolitan Grove Rd, Gaithersburg, MD 20878). I also reserved two appliance dollys, a furniture dolly, and a pack of furniture pads because I hired movers to assist with the move and they highly recommended these items for an efficient move. When I went to pick up the truck at 1 Metropolitan Grove Rd, none of the appliances were there. The cashier told me I needed to go to another U-Haul location, like the one I originally made the reservation at, to get the utilities I had requested. When I went to the truck, there was a check engine light on and the gas tank was almost empty. Conclusion: This was grossly negligent of U-Haul to loan out a truck with a faulty engine, especially knowing the long distance the truck would have travel (approx 450 mi). U-Haul would have been legally liable should this engine have failed and/or resulted in an accident due to the loaning out of a malfunctioning truck and failed safety checks/quality control.
OWEN BHave both the truck and equipment rental readily available in one location, if possible and not have to go to two different pick up locations for this service. We also had an issue with the truck fuel gage giving inaccurate refuel readings when refueling. The fuel tank had more fuel than what we started per the contract agreement due to gage reading error. The U-haul truck distributer manager, Sal, was very professional and proactive in addressing this problem. After reviewing the evidence, he adjusted the final bill in the end. Outstanding customer service from him! I would rent again from his location!
Kennard WWorst uhaul experience ever had anywhere in the country
Steve KGreat customer services
Carlos GN/C
JOHN HRude customer service provided by employee at drop off location in Manassas. Dirty/soiled. furniture pads provided by employee at Gaithersburg (pickup) location.
Sanjeev MThe attendant of rhe Gaithersburg facility a as perfect. Very professional and honest, foing the best option for me as a customer.
Marcio AThe app is awful. I didn't get a truck on Sunday when reserved. Went to other locations that had trucks but owners couldn't rent them. I had to reschedule the move. Really bad
DAVID LEverything was OK.
Robert MN/C
GLADYS OPolite
grace oGive those employees a bonus or something; they're doing a great job, and they'll appreciate the recognition.
Samuel Hthanks i return 950 they out 11.15 i do not knoe whybut it's ok
Jose BYou gave me your truck at 1/2 gas but when I returned you said it was at 1/4. I regretted why I did not take pictures before I leave the premises. You cheated it on me
SERG BYour agent was exceptional - very knowledgeable, extremely helpful, and exhibited a very high level of customer service.
Yvonne dThe app for self return is really bad. It shut me off before I was finished with pictures. There was limited space to park the truck
Andrew BNo issues. All went as/or better than expected.
James VGreat job!
Glenda GThe location had a bad smell and the truck we rented had no fuel (completely empty). We had to stop at the gas station as soon as we left the location. Meanwhile, the movers were already waiting for us in the house.
Jomaries RThe customer service was great, very friendly easily resolved my truck not being ready yet. The inside of the trucks were very dirty and the check engine light was on in one of my trucks, it ran great.
Evan CThe employee who checked me in was incredibly helpful.
RICHARD SNot a thing.
Lorenzo MMy truck's affixed lock was cut, leaving me without a lock for the back unless I brought my own. The dolly I was given was bent in such a weird way that made it very awkward to use. The truck's check engine light was on from the start and the truck ran rough compared to other moving trucks I've used from U-Haul. Now a random separate charge showed up on my bank account without any explanation of the charge from U-Haul, this separate charge doesn't show on my final receipt. Getting the equipment was a quick process, but the actual equipment I was given was missing some quality control it seems
Anthony PExcellent service with no issues at all. I would recommend to friends and family.
William AHave a dedicated location for drop offs
Timothy KGreat customer service!
Denis DMaybe clean the truck before the next customer. And maybe be more accurate with the gas mileage.
Alexandra HNinguno
Forrest LThe staff at this location was extremely helpful and made the rental of the trailer as convenient and easy as possible. They also were great when I called because I needed to extend the rental. I would recommend this location to anyone having moving equipment rental needs.
Denis DMy original reservation was for Sunday 10/8 at 8am. U-Haul kept the pick up time but moved it to this location which didn't OPEN until 10am. I called customer service a bunch but all they could tell me was to wait until 9 for a schedule manager to get on the clock - and then I'd have to see if a location even had trucks! Luckily someone at this location was moving trucks around getting ready for the day and I was able to check out the truck before 10 but I was still 45 minutes behind schedule with my movers, etc. Long story short, please be careful of making reservations on Sunday because U-Haul won't be. As for the location itself, staff were very friendly and helpful.
Amy GI believe some of the problem on this end was on me. I was under the assumption that I could drop off the trailer anywhere. My document (contract no. 14870650) was blank with no reference to a drop-off location. I dropped the trailer off on Tuesday, 09/19/2023 at 5:12 PM. The young lady inside was very pleasant and told me she would forward me my receipt via email. I received a call from a young man later in the week who asked me if I still had the trailer. I told him I had dropped it off at the Metropolitan Grove office he said he would contact that office and take care of the issue. On Tuesday, 09/26/2023 I received another call, this time from a young lady asking of I still had the trailer? Again, I explained that I had dropped the trailer off at the Metropolitan Grove office. She stated that I was informed that the trailer was to be dropped off at another location. I told her that that information was not on my documentation. She then stated that it was also sent to me via a text message. I informed her that at no time did I receive a text message telling me of a specific drop off location. She was very professional in her demeanor and told me she would resolve the issue. I went back over my deleted text messages and found no texts from U-Haul directing me to a specific drop-off location. I am not above admitting "operator error" on my part, but just don't see where... Chaulk this one up to "Sh.. Happens!" Thank you, DSC
Daniel CWell I rented a small box truck but there were a few thin g un safe about the truck The passenger door panel was falling apart. Couldn't close the door properly door. We're staying open wow while the vehicle was on the move all the time I walk the property was driving and couldn't close the door properly.
Victor BThis was the best rental experience I've had so far. The nice woman behind the desk greeted me and found my reservation quickly and reviewed all the terms and didn't push for a bunch of upsells. We picked up our trailer and another employee checked our trailer connection. The return was just as smooth!!
Rajni SStaff were extremely helpful. Knew who I was the moment I walked in the door. This team was on their "A" game.
James PExcellent customer service from staff
George SSecurity Public Storage Gaithersburg has the friendliest staff. I was so impressed with their service, and they made sure I was taken care of, they went above and beyond and if I ever need anything from U-haul again, I know where to go.
Alex AEverything was great, customer service was great 👍
Alexander B