Customer Reviews for Security Public Storage Gaithersburg
(Distribuidor de U-Haul del vecindario)

551 comentarios

1 Metropolitan Grove Rd   Gaithersburg, MD 20878

(301) 926-6003

Horarios de la ubicación

  • Lun.: 10 a. m. - 4 p. m.
  • Mar. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 926-6003

1 Metropolitan Grove Rd
Gaithersburg, MD 20878

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 10 a. m. - 4 p. m.
  • Mar. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Got a call that the truck wasn't avail and go to another location to pick up at my scheduled time. But the second location was closed. I had to call back only to find out my original reservation was now available. Wasted about an hour for driving around to find a truck.

BRYANT K. 
Clasificación:
5.0

Excellent vehicle and service. The lady at the service desk was polite and explained all the necessary information in much detail. Grateful for the over-all service. On-line reservation process was excellent but the on-line check-in process was not that good. It is the only part that can be improved.

CHANDRA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg L. 
Clasificación:
4.0

The lady in the front who is expecting g a baby was A plus. Thank you for your service

Nancy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis S. 
Clasificación:
5.0

Great service!

Diana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly O. 
Clasificación:
4.0

Put more signs to show the Uhaul drop off place.

HAMIDREZA Z. 
Clasificación:
5.0

Thank you so much! Very nice and professional!

GE Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

OLEG M. 
Clasificación:
5.0

every thing is looking and kept the work going

CHERYL B. 
Clasificación:
4.0

Parking space for the car hauler was tight, so backing the trailer into the spot was difficult even though I am very experienced.

DOUGLAS D. 
Clasificación:
5.0

It was easy

Lori R. 
Clasificación:
4.0

Put up signs showing it is a U-Haul location and where to park. This is a self storage facility and very confusing.

Jim P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

Everything good

Denny G. 
Clasificación:
5.0

Very nice place to rent Uhaul

Mary P. 
Clasificación:
5.0

The truck could have been cleaner

NIR G. 
Clasificación:
1.0

The Customer Service Agent was Friendly however did not have the proper equipment to lift the Trailer on the Hitch, After Several tries my family member had to come out and Assist!, Upon returning the Trailer the next day, nobody closed the receipt out it took four days later after calling Uhaul waiting over an hour on hold three times, making a formal complaint, finding out the location was on vacation and so many excuses, I was told a manager would reach out to me I'm still holding my breath but they did finally close out the Ticket but nobody even apologized!, This Location I will never use!

ANITA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik G. 
Clasificación:
4.0

Trailer had leaves and debris in it, and I had to fix one of the taillights. It needed its plug firmly seated. Neither issue was a big deal. I value the quick checkout process and friendly staff more highly.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexsandro A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN E. 
Clasificación:
1.0

The truck had a bunch of problems felt like it was gonna break down the whole time shifted hard out of gear and drive shaft felt like it was gonna fall apart while driving

CHRISTOPHER MICH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
5.0

Staff was very helpful explaining, and helping us hook up the vehicles, etc...

MIGUEL F. 
Clasificación:
5.0

Always will do repeat business again, thank you very great couple who runs the place

Aaron F. 
Clasificación:
5.0

Nothing to add.

Michael T. 
Clasificación:
3.0

Your facility did not have the extra moving materials I reserved (furniture pads), which was a little annoying.

Courtney K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

rosa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julien D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrissa C. 
Clasificación:
5.0

Lower prices.

AISHA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWSON H. 
Clasificación:
3.0

The pick-up process was confusing and took too long. I entered alternate contact info, but there was no indication that you all would be calling that contact for confirmation before releasing the keys. This caused a significant delay in pick up time because my alternate contact thought the number was spam and did not pick up.

William H. 
Clasificación:
1.0

Drop off was the same as pick up. Location given was Gaithersburg, MD. Gaithersburg is like 5-10 minutes from my new house so that wasn't a problem. When I check the site it said I had to drop off in Hyattsville, MD. this is crazy because it's 42 minutes away and 29 miles away. Mind you miles I have to pay for. I called uhaul customer service and they stated they couldn't up my allotted miles, couldn't change my drop off location, and my fees would double if I dropped it off at the wrong location. After spending over an hour and a half on the phone with customer service they were able to change the location back to Gaithersburg. Still weird how my drop off location changed without any notice to me. No calls, emails or rext message.

VINCENT B. 
Clasificación:
5.0

Will be my go-to location in the future.

Lawrence C. 
Clasificación:
5.0

Great customer service.

Vlade J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
3.0

Please put the right keys into the right box. Keys were wrong so had to wait for an hour.

Nidhi M. 
Clasificación:
4.0

My whole Labor Day weekend depended on getting this trailer on time and connected to my harness. And they came through without a ‘hitch'! :). I was very pleased. Great rates too! Easy and professional.

John B. 
Clasificación:
5.0

This location was excellent. Very personable and professional. Got me out in the morning and checked back in and closed out at the end of the day - quickly and efficiently.

Jeffrey M. 
Clasificación:
5.0

The van was clean and ready to use. The only question was a hinky right turn signal which was noted upon return. The people in the office were professional and fast. They were wonderful to work with when I needed the van on short notice.

SANDRA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERRY T. 
Clasificación:
5.0

Excellent customer service

Gonansa M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Destiny S. 
Clasificación:
5.0

Staff was extremely helpful and friendly.

Tyler H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

IRVENA B. 
Clasificación:
4.0

Please clean the inside of the van before renting it out again Thanks

GEORGE A. 
Clasificación:
5.0

Equipment was there on time, everything worked just fine. No issues at all.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
5.0

The guy was very nice and came and hooked up the trailer and car for me.

Liadaisha R. 
Clasificación:
5.0

The person working at the facility was very helpful, clear about the process, and handled multiple customers at the same time with kindness and courtesy even though he appeared to be the only person working there. He literally did it all.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELWOOD E. 
Clasificación:
5.0

I hate reservations online and little tricks to buy insurances and other items . To much hassle

GERMAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON R. 
Clasificación:
5.0

Really good service,fast process..

Lorena P. 
Clasificación:
2.0

Obviously no one checked the actual trailer before I drove all the way from Wisconsin to pick it up because the right tail light on the trailer wasn't working and the gentleman that checked me out and attached it acted surprised it didn't work. So I had to drive a trailer with no working right turn signal or brake light or hazard light. He suggested no other solutions or had any other trailers up there and I'm pretty sure he didn't know much about trailers especially how to hook them up. So long story short because this uhaul dealer didn't check my trailer between the time I ordered it and picked it up I had to drive illegally 1100 miles with a trailer who's lights weren't 100% operational. But I guess your policy is to allow folks to drive away with a trailer knowing it's not fully operational. Bang up job 🙄

Jonathan C. 
Clasificación:
5.0

Excelente servicio

Alberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorena P. 
Clasificación:
4.0

none

Dat N. 
Clasificación:
3.0

Didn't have the paid for equipment

Taylour J. 
Clasificación:
2.0

We had reserved a dolly, a furniture dolly and a dozen furniture pads for a pickup at a different location but we got an email saying the reservation had been changed (the location and time were changed to two hours later and a different location, cutting time out of our loading day) and when we arrived at this location they didn;t have the dolly or the furniture pads, which we had reserved. The agent took a very long time looking for the dolly and pads, but this was time we already didn't have, because of the change in the time of pickup. Overall I was quite disappointed.

Benjamin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick V. 
Clasificación:
5.0

It's all good. Your team at Security Storage and U-Haul is the best!

HERBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
5.0

Good customer service

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
5.0

The only disappointment was that I wanted a smaller trailer and had to take a larger, heavier and taller unit that I believe cost me in gas mileage.

Martin T. 
Clasificación:
3.0

Improve communication w/ renters.

Felix M. 
Clasificación:
5.0

Great professional service for the past 35 years. As a Vet and teacher, I have used Uhaul as my family lived and moved throughout America. The Gaithersburg staff was perfect.

CARL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANATOLY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth S. 
Clasificación:
4.0

The app and map location don't agree about the location. You need to drive a block beyond, and do the initial pickup. Parking is tight, but I don't know what you can do about that. The van was nice, and I appreciate that its well-maintained and clean. Overall a good experience

Thomas K. 
Clasificación:
4.0

Sal was helpful and effecient. Good to deal with. BUT Cell phone checkin etc is awkward.

FRANK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIANO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY C. 
Clasificación:
5.0

Great service, easy and cheap.

Brian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

sherma M. 
Clasificación:
3.0

The track was provided in a were bad condition. The steering column was completely shut which made it very dangerous to drive. The brakes were really as vell. I was driving from MD to FL over 900 miles a day AC was working only half of that way. Absolutely terrible experience.

Dmitri S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NIRMAL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
No se han enviado comentarios para esta ubicación.

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