Customer Reviews for Security Public Storage Gaithersburg
(U-Haul Neighborhood Dealer)

779 reviews

1 Metropolitan Grove Rd   Gaithersburg, MD 20878

(301) 926-6003

Office Hours

  • Mon: 10 am–4 pm
  • Tue-Sat: 9 am–6 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(301) 926-6003

1 Metropolitan Grove Rd
Gaithersburg, MD 20878

Services at this Location:

Office Hours

  • Mon: 10 am–4 pm
  • Tue-Sat: 9 am–6 pm
  • Sun: 10 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

thanks i return 950 they out 11.15 i do not knoe whybut it's ok

Jose Bernal 
Rating:
3.0

Customer did not leave a comment.

laminacu dumbuya 
Rating:
1.0

You gave me your truck at 1/2 gas but when I returned you said it was at 1/4. I regretted why I did not take pictures before I leave the premises. You cheated it on me

SERG BUANA 
Rating:
5.0

Your agent was exceptional - very knowledgeable, extremely helpful, and exhibited a very high level of customer service.

Yvonne du Buy 
Rating:
3.0

The app for self return is really bad. It shut me off before I was finished with pictures. There was limited space to park the truck

Andrew Bridge 
Rating:
5.0

No issues. All went as/or better than expected.

James Velke 
Rating:
5.0

Great job!

Glenda Green 
Rating:
5.0

Customer did not leave a comment.

VICKI VAN ARSDALE 
Rating:
2.0

The location had a bad smell and the truck we rented had no fuel (completely empty). We had to stop at the gas station as soon as we left the location. Meanwhile, the movers were already waiting for us in the house.

Jomaries Rovira Rivera 
Rating:
4.0

The customer service was great, very friendly easily resolved my truck not being ready yet. The inside of the trucks were very dirty and the check engine light was on in one of my trucks, it ran great.

Evan Chu 
Rating:
5.0

Customer did not leave a comment.

Amanda Dhaness 
Rating:
5.0

The employee who checked me in was incredibly helpful.

RICHARD SCHOLZ 
Rating:
5.0

Customer did not leave a comment.

Robert Murphy 
Rating:
5.0

Customer did not leave a comment.

Jose Bernal 
Rating:
5.0

Not a thing.

Lorenzo McCray 
Rating:
2.0

My truck’s affixed lock was cut, leaving me without a lock for the back unless I brought my own. The dolly I was given was bent in such a weird way that made it very awkward to use. The truck’s check engine light was on from the start and the truck ran rough compared to other moving trucks I’ve used from U-Haul. Now a random separate charge showed up on my bank account without any explanation of the charge from U-Haul, this separate charge doesn’t show on my final receipt. Getting the equipment was a quick process, but the actual equipment I was given was missing some quality control it seems

Anthony Piechowski 
Rating:
5.0

Customer did not leave a comment.

Sophann To 
Rating:
5.0

Customer did not leave a comment.

Gary george 
Rating:
5.0

Excellent service with no issues at all. I would recommend to friends and family.

William Aguilar 
Rating:
5.0

Customer did not leave a comment.

ROSE OSAE 
Rating:
5.0

Customer did not leave a comment.

Xiaohui He 
Rating:
5.0

Customer did not leave a comment.

Dina Guevara 
Rating:
5.0

Customer did not leave a comment.

JUAN RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

donna mckay 
Rating:
5.0

Customer did not leave a comment.

Denny Valerio 
Rating:
5.0

Customer did not leave a comment.

Juan Pineda 
Rating:
4.0

Customer did not leave a comment.

Steve North 
Rating:
3.0

Have a dedicated location for drop offs

Timothy Kerns 
Rating:
5.0

Great customer service!

Denis Dionne 
Rating:
4.0

Customer did not leave a comment.

Deena Liu 
Rating:
5.0

Customer did not leave a comment.

Donovan Tyler 
Rating:
3.0

Maybe clean the truck before the next customer. And maybe be more accurate with the gas mileage.

Alexandra Hudson 
Rating:
5.0

None

Forrest Lake 
Rating:
5.0

The staff at this location was extremely helpful and made the rental of the trailer as convenient and easy as possible. They also were great when I called because I needed to extend the rental. I would recommend this location to anyone having moving equipment rental needs.

Denis Dionne 
Rating:
3.0

Customer did not leave a comment.

Laura Hagedorn 
Rating:
3.0

My original reservation was for Sunday 10/8 at 8am. U-Haul kept the pick up time but moved it to this location which didn't OPEN until 10am. I called customer service a bunch but all they could tell me was to wait until 9 for a schedule manager to get on the clock - and then I'd have to see if a location even had trucks! Luckily someone at this location was moving trucks around getting ready for the day and I was able to check out the truck before 10 but I was still 45 minutes behind schedule with my movers, etc. Long story short, please be careful of making reservations on Sunday because U-Haul won't be. As for the location itself, staff were very friendly and helpful.

Amy Grogan 
Rating:
5.0

Customer did not leave a comment.

Fredy Cruz 
Rating:
5.0

Customer did not leave a comment.

Dale Palm 
Rating:
1.0

I believe some of the problem on this end was on me. I was under the assumption that I could drop off the trailer anywhere. My document (contract no. 14870650) was blank with no reference to a drop-off location. I dropped the trailer off on Tuesday, 09/19/2023 at 5:12 PM. The young lady inside was very pleasant and told me she would forward me my receipt via email. I received a call from a young man later in the week who asked me if I still had the trailer. I told him I had dropped it off at the Metropolitan Grove office he said he would contact that office and take care of the issue. On Tuesday, 09/26/2023 I received another call, this time from a young lady asking of I still had the trailer? Again, I explained that I had dropped the trailer off at the Metropolitan Grove office. She stated that I was informed that the trailer was to be dropped off at another location. I told her that that information was not on my documentation. She then stated that it was also sent to me via a text message. I informed her that at no time did I receive a text message telling me of a specific drop off location. She was very professional in her demeanor and told me she would resolve the issue. I went back over my deleted text messages and found no texts from U-Haul directing me to a specific drop-off location. I am not above admitting "operator error" on my part, but just don't see where... Chaulk this one up to "Sh.. Happens!" Thank you, DSC

Daniel Crumpler 
Rating:
5.0

Customer did not leave a comment.

Anthony Jackson 
Rating:
5.0

Customer did not leave a comment.

Juan Maintenance 
Rating:
5.0

Well I rented a small box truck but there were a few thin g un safe about the truck The passenger door panel was falling apart. Couldn’t close the door properly door. We’re staying open wow while the vehicle was on the move all the time I walk the property was driving and couldn’t close the door properly.

Victor Blanco 
Rating:
5.0

This was the best rental experience I've had so far. The nice woman behind the desk greeted me and found my reservation quickly and reviewed all the terms and didn't push for a bunch of upsells. We picked up our trailer and another employee checked our trailer connection. The return was just as smooth!!

Rajni Saund 
Rating:
3.0

Customer did not leave a comment.

devin loftis 
Rating:
4.0

Customer did not leave a comment.

Clarence Stands Black 
Rating:
5.0

Staff were extremely helpful. Knew who I was the moment I walked in the door. This team was on their “A” game.

James Pierson 
Rating:
4.0

Customer did not leave a comment.

Roy White 
Rating:
5.0

Excellent customer service from staff

George Scola 
Rating:
5.0

Security Public Storage Gaithersburg has the friendliest staff. I was so impressed with their service, and they made sure I was taken care of, they went above and beyond and if I ever need anything from U-haul again, I know where to go.

Alex Altamirano 
Rating:
5.0

Everything was great, customer service was great 👍

Alexander Barahona 
Rating:
5.0

Friendly staff and easy access to pickup/ drop off truck.

Wayne Broadfield 
Rating:
5.0

Thé manager at that location is exceptional

Kokou Amaglo 
Rating:
5.0

I hope in future I can get a place to leave the trailer.It was noisy bringing it back with nothing in it...

Isaac Mensah 
Rating:
5.0

Customer did not leave a comment.

Frances bormel 
Rating:
5.0

Everything was nice and smooth, the truck was big enough for my needs, feelks like my "money worths", Thank you!!

Yola Ruht Kong 
Rating:
5.0

Give new rentals some promotional gift

Daniel davis 
Rating:
1.0

Customer did not leave a comment.

Richard Mucturgo 
Rating:
5.0

Customer did not leave a comment.

ROBERT WALDEN 
Rating:
4.0

Manager at the location was very helpful and nice.

David Larson 
Rating:
5.0

Great customer service.

VALERIE Montgomery 
Rating:
4.0

Customer did not leave a comment.

ermiah aytenfish 
Rating:
5.0

Thank you for an excellent experience!

LaTasha Lindsey-Summers 
Rating:
5.0

Van that I rented was not clean in the front area but the location and people are great. I would rent from them again. Only recommendation is to clean the driver area a little better.

Rhan Yi 
Rating:
5.0

Customer did not leave a comment.

George Yeh 
Rating:
4.0

Customer did not leave a comment.

Regina Spallone 
Rating:
3.0

Employee runs a storage facility, and was very busy with that operation. I had to do all check in and check out after spending 45 minutes trying to figure out what was going on and calling the 800 number to change my reservation to a 24/7 self serve one.

JorgeMarcos Pantelis 
Rating:
5.0

Thank you for good service.

MYUNGSHIK JU 
Rating:
5.0

Customer did not leave a comment.

Jianjun Wang 
Rating:
5.0

Customer did not leave a comment.

victoria gorodetsky 
Rating:
5.0

Customer did not leave a comment.

DANA ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

Danielle L Pritchett 
Rating:
1.0

The truck no AC working and soooo dirty and was the mail wrong and the gas wrong

Moutasem Kawarit 
Rating:
5.0

Customer did not leave a comment.

Shirley Martin 
Rating:
4.0

Customer did not leave a comment.

Xuemin Liang 
Rating:
5.0

Customer did not leave a comment.

Victor Cardona 
Rating:
5.0

No nada todo me resulto facil el acceso muy practico gracias por la buena atencion

Tadeo Adaly Martell Lopez 
Rating:
5.0

Customer did not leave a comment.

Aileen Patrick 
Rating:
3.0

Customer did not leave a comment.

Thomas Weaverling 
Rating:
5.0

Customer did not leave a comment.

Roger White 
Rating:
4.0

Customer did not leave a comment.

JUSTIN FANNING 
Rating:
4.0

Customer did not leave a comment.

Shirley Martin 
Rating:
5.0

Excellent service. And very fast.

Atish Retna Rajah 
Rating:
5.0

Nothing comes to mind as over the years my experience with Uhaul has always been positive. Thanks.

Chris Roberts 
Rating:
4.0

Customer did not leave a comment.

Christian Newcomer 
Rating:
5.0

Keep it up!

David Bak 
Rating:
5.0

Customer did not leave a comment.

Nilofar Kazi 
Rating:
5.0

They accommodated our needs well.

Scott Schneider 
Rating:
5.0

I’m a Pro Home Stager & for years have utilized Storage locations for business to store my Furniture Inventory & I have to say out of EVERY location I’ve ever stored at, this Storage location is by far the VERY BEST!!! Why? It’s run by an A1 Office Management Team...Best Storage for your things in All of Montgomery Countt👍

monica Contreras 
Rating:
5.0

Everything good

Renkui Bai 
Rating:
5.0

Customer did not leave a comment.

Nicholas Ward 
Rating:
5.0

Good

Kevin Flores 
Rating:
4.0

Customer did not leave a comment.

Neda Movahed 
Rating:
5.0

Very customer friendly. Everything was ready in minutes!

Glenda Conroy 
Rating:
5.0

Customer did not leave a comment.

Renkui Bai 
Rating:
5.0

Customer did not leave a comment.

Rajiv Badha 
Rating:
5.0

Nothing. They were very pleasant and informative. Excellent service!

VALERIE Montgomery 
Rating:
2.0

At the time of my reservation, they informed me a price, and when I went to get the truck, the guy who served me made another reservation and with a completely different price than what he had informed me before

Adilson Almeida 
Rating:
5.0

Customer did not leave a comment.

Drew Limon 
Rating:
3.0

I really disliked how crowded the parking situation was; there was barely any room for the trucks to be parked or driven without being extremely careful, and it was very easy to block other vehicles from getting in and out of the gated areas.

Hojoon Lee 
Rating:
5.0

Customer did not leave a comment.

Walter Gomez Lainez 
No reviews have been submitted for this location.

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