Customer Reviews for Security Public Storage Brea LLC
(U-Haul Neighborhood Dealer)

443 reviews

502 Apollo St   Brea, CA 92821

(714) 674-0845

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(714) 674-0845

502 Apollo St
Brea, CA 92821

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

GREAT CUSTOMER SERVICE

Danny Tran 
Rating:
5.0

Customer did not leave a comment.

Zach Rabago 
Rating:
5.0

Customer did not leave a comment.

margie andrews 
Rating:
5.0

Very helpful experience, will definitely return!

Francisco Rodriguez 
Rating:
5.0

Moon was just so amazing, he helped us out with everything. We were so tired from moving so I was a bit slow and he was patient and understanding about it all!!!!!! Will definitely be renting my next U-Haul with moon

Victoria Trujillo 
Rating:
5.0

Customer did not leave a comment.

Julian Perez 
Rating:
5.0

Customer did not leave a comment.

Dorothy Moneymaker 
Rating:
5.0

Great Customer Service 👍

Grace Swartz 
Rating:
5.0

Great customer service!

Casper Pena 
Rating:
5.0

Customer did not leave a comment.

Ronald Duncan 
Rating:
5.0

Customer did not leave a comment.

Cameron Reyes 
Rating:
5.0

100 %

JULIAN LICONAPEREZ 
Rating:
4.0

Was treated well with good customer service once inside the store. When I arrived, I was unable to enter the office during office hours; tried to open the glass door and it was locked and saw the UHaul person inside. I was told to wait while the UHaul person spoke with another person in the store. The UHaul person did not get up to come and tell me but just spoke in a loud voice (the door was locked) to wait. I felt he could have come over and spoke to me rather than yell out.. Once inside I was treated professionally.

Manuel Marquez 
Rating:
5.0

Customer did not leave a comment.

Lucero Gonzalez 
Rating:
4.0

Vincent and the others answered all my questions in a professional and friend manner. Definitely would recommend to others.

Christopher Thoman 
Rating:
5.0

Customer did not leave a comment.

Ronald Castillo 
Rating:
5.0

Customer did not leave a comment.

tejal khatri 
Rating:
5.0

You need more vans there is only one in a Whittier location there are none in La Habra nor brea locations. The 10 ft is a big and bulky truck to drive around in and I’m a short person and hopping on was hard on my knees it would be more helpful

George Robles 
Rating:
4.0

No fault of the location or person helping me, there were no moving blankets on site and I had to travel, no too far, to a main UHaul location down the same road. This ate up 4 miles and time as I was not back before the movers arrived. Would I recommend this location again, sure, nice clean truck and I was handled quickly and out the door. In support of the persons helping me at both location for pickup, they were used to this scenario, which at the end of the month when things are impacted can and usually happen. UHaul is GREAT!

Edward Reynolds 
Rating:
5.0

Great service

Rocio Ferguson 
Rating:
5.0

Customer did not leave a comment.

Michael Smith Jr 
Rating:
5.0

Moon was professional and efficient. Very grateful to have a person that knows what they are doing!!

lisa chinn 
Rating:
5.0

Customer did not leave a comment.

Randy Andaya 
Rating:
5.0

Can’t improve on perfect!

Linda Hill 
Rating:
5.0

Customer did not leave a comment.

Cathy Harvey 
Rating:
4.0

I can’t think of anything

ray honda 
Rating:
4.0

Customer did not leave a comment.

Lawrence Carter 
Rating:
5.0

The staff at this location are excellent!!

LISA PARKER 
Rating:
4.0

Mui buen cervicio

Estela Rincon-Estrella 
Rating:
5.0

Easy to get your rental, easy return, courteous customer service. Great prices!

LISA SCHRIMPF 
Rating:
4.0

Customer did not leave a comment.

Kevin Gilroy 
Rating:
4.0

Everything was good except the charge for gas. I drove about 10 miles and put in about a gallon of gas. I was charged 18 for 3 gallons. This is ridiculous.

Ronald Chu 
Rating:
5.0

Customer did not leave a comment.

shaun fogarty 
Rating:
4.0

Customer did not leave a comment.

Henry Moraga 
Rating:
5.0

Customer did not leave a comment.

SONIA DORAME 
Rating:
5.0

Customer did not leave a comment.

TOM CHAO 
Rating:
5.0

Very good service. Return vehicle 30 minutes later than appointment, the employee is nice.

Tao Lin 
Rating:
5.0

Customer did not leave a comment.

Michael Ramirez 
Rating:
5.0

The manager and the assistant manager for amazing to deal with and they made me feel very welcomed. Shout out to Moon and the other manager who were on duty to help out

Jeremy Lara 
Rating:
5.0

Customer did not leave a comment.

Heather Spinale 
Rating:
5.0

Customer did not leave a comment.

Dan Lee 
Rating:
1.0

The location that we dropped it off didn’t verify that we did for 6 days and is claiming that it was 6 days late. When we dropped it off on time charging us and extra 240. They also are trying to claim that we didn’t fill the tank back up and now there are more miles on it then we actually drove. No one got in contact with us about the uhaul possibly being late.we are very disappointed with this and also can not afford this mistake on their end and want to be reimbursed

Tara Tobin 
Rating:
5.0

Customer did not leave a comment.

Brock Warwick 
Rating:
5.0

Moon handled our transaction. He was friendly, amicable and helpful. Great customer service, which seems to be in short supply these days.

James Lambert 
Rating:
3.0

Was given truck on empty and truck we got had no ramp was given 0 help from Uhaul

GABRIEL GARCIA 
Rating:
5.0

Customer did not leave a comment.

Tin Truong 
Rating:
4.0

The truck had a damaged passenger side mirror, which had to be removed so that it would not fall while driving. we literally just lifted it out of the mirror bracket, as it would rotate as we were driving.

GIlbert Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Donna Schempp 
Rating:
5.0

Customer did not leave a comment.

MYUNG KIM 
Rating:
5.0

I feel like everything went smooth.

Michelle Gottowski 
Rating:
5.0

AMAZING... GREAT SERVICE...

Nicole gonsalves 
Rating:
5.0

Customer did not leave a comment.

CARLOS MARTINEZ 
Rating:
4.0

Customer did not leave a comment.

jolette corbett 
Rating:
5.0

Good

Ionut Maglasu 
Rating:
3.0

The office was closed even though the times on the door said they were supposed to be open. I didn’t need somebody from the office though after dropping off the truck online.

Marissa Trujillo 
Rating:
5.0

Steering a little loose on the vehicle and the dome light doesn’t come on automatically when you open the door. Other then that it was great thank you

Thomas Towning 
Rating:
5.0

Customer did not leave a comment.

Luis Salazar 
Rating:
5.0

Employees are so friendly!

Soonhyeok Jang 
Rating:
5.0

Customer did not leave a comment.

Carmen Delgado 
Rating:
5.0

Customer did not leave a comment.

Jacob Zelek 
Rating:
5.0

Great customer service, clean well maintained equipment.

Robert Crawford 
Rating:
5.0

Customer did not leave a comment.

Bowen Zhu 
Rating:
5.0

Customer did not leave a comment.

Mario Pavano 
Rating:
5.0

Customer did not leave a comment.

Ider Gongor 
Rating:
5.0

Great service and friendly staff.

Ronald Weston 
Rating:
5.0

Customer did not leave a comment.

Enoc Rojas 
Rating:
3.0

Drop off was uneventful as is usually the case and requires very little assistance. The staff not as knowledgeable as could be, but I think it's because they are a storage business, not a truck rental business.

Louise Roudoff 
Rating:
5.0

Customer did not leave a comment.

Andrew Zhao 
Rating:
5.0

Customer did not leave a comment.

Anthony Porter 
Rating:
5.0

Thank you very much. I appreciated the excellent customer service.

Karen Werner 
Rating:
5.0

Great job and experience thank you God bless your family and company

Mack Woodberry 
Rating:
5.0

Friendly, fast service. This location made it quite easy to rent a van for a few hours. Would not hesitate to use them again.

MALVIN RYGH 
Rating:
2.0

They made it difficult to rent a uhaul. I've been to a lot of uhaul and this by far is worst experience. They make renting a uhaul very difficult.

Richardo Galan 
Rating:
5.0

Moon was who checked us in at pick up and out when returned. Very nice and friendly. Helped with any questions and fast. Thank you

Maribel Gomez 
Rating:
3.0

Customer did not leave a comment.

LaTonya Johnson 
Rating:
5.0

Nothing, great service.

James Gibson 
Rating:
5.0

I can’t tell you enough how friendly Moon was. I was nervous enough about moving and she made me feel at ease. I will come back to this location from now on for all my future moving needs. Excellent and very friendly service!

Magdalena Flores 
Rating:
5.0

Customer did not leave a comment.

PEDRO CORTEZ 
Rating:
5.0

Your lady was friendly and helpful, it made my experience there much better! Thank you!

Jeffrey Class 
Rating:
5.0

Customer service gentleman who checked me in at the Brea store was nice and made everything simple and quick.

Elizabeth Dalmatoff 
Rating:
5.0

The office hours should be open earlier. Kyle was very helpful & friendly

Twee Ho 
Rating:
3.0

There was trouble with the online system and no other options were available. I waited 45 minutes to pick up my truck and upon return that same day, they wanted me to park it in a tight spot and so I did my best several times and finally simply pared it in a handicapped spot. Please train your staff to speak louder while wearing masks and to have other options if the online portal is unavailable.

Steve Sewell 
Rating:
4.0

Customer did not leave a comment.

Edward KIeczykowski 
Rating:
5.0

Nothing service was great

Kenneth Caslis 
Rating:
5.0

Customer did not leave a comment.

Jerry Bird 
Rating:
2.0

Truck was dirty and very old. I would not recommend anyone to go there. I rather drive down to the bigger location where they are expert .

KETAN PATEL 
Rating:
5.0

The young man that helped us was extremely helpful and very polite. He made everything so easy. Thanks!

Rocio Amaro 
Rating:
4.0

The vehicle had an oil leak that dripped on my driveway. Otherwise the vehicle was okay. It was not very clean on the inside though. The service at the rental location was good.

Ken Brookman 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TENG 
Rating:
4.0

U-Haul really messed up our reservation. It is not the fault of this location, because they were also at U-Haul's mercy. U-Haul made our experience HELL. You should all be ashamed of yourselves. You changed our location multiple times, moving it farther and farther away from us and the pickup time too, without ever notifying us. I found out about the change of location and pickup time when I called the day before to reconfirm. BAD EXPERIENCE!!

Howard Parker 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS PEREZ 
Rating:
5.0

Vincent was very helpful snd professional thank you returning was smooth thank you mark

MICHELLE GAWN 
Rating:
1.0

I was not informed about a $63 refill gas charge if you don't fill the tank back to the spot of the gas gauge you start your move with. So I find out that a $10-15 gas fill up cost me $63 extra which seems like a scam. I will be going to corporate the B.B.B and reviews to enlighten others against this.

Roger Hills 
Rating:
1.0

Made UHAUL reservation over the phone and was told their office would be open at 9:30AM so we reserved the UHAUL for 9:30AM. The worker didn’t arrive and open the office until 10AM. We refueled before returning, but was charged $8.05 because apparently we were off by 1 (ONE) GALLON. The fuel gauge didn’t even have tiny notches to come up with that level of precise accuracy. Never renting from here again and do not recommend anyone else to either!

KRISTINE GARCIA 
Rating:
5.0

A great rental. Everything was fast and easy

Rob Humble 
Rating:
5.0

Customer did not leave a comment.

Richie Salazar 
Rating:
5.0

Customer did not leave a comment.

MARC PATINO 
Rating:
3.0

Better customer service and engagement with the client

GABRIEL LOPEZFUENTES 
Rating:
4.0

High mileage charge

Gus Mavritsakis 
Rating:
1.0

Customer did not leave a comment.

Andrew Chapman 
No reviews have been submitted for this location.

Additional Services at this Location

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