Customer Reviews for Secureloc Self Storage
(U-Haul Neighborhood Dealer)

158 reviews

775 Frederick St   Hagerstown, MD 21740
(Next to Hub City Auto body, Across from Amvets.)

(240) 513-2140

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(240) 513-2140

775 Frederick St
Hagerstown, MD 21740
(Next to Hub City Auto body, Across from Amvets.)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Catherine S 
Rating:
5.0

Customer did not leave a comment.

JEREMY S 
Rating:
5.0

Vickie was great. Friendly Courtesy She explained everything clearly. She did have a tech issue - not being able to print my receipt - but it was emailed and all is well! One issue with the truck - mirrors were extremely difficult to adjust. I’m short but even inside the cab the mirror didn’t stay where I needed it. Best part — rain held off for loading and unloading. I’ll definitely use this location again when I need a larger vehicle. Thanks for being there when needed.

Janet L 
Rating:
5.0

Customer did not leave a comment.

STARTAVIA B 
Rating:
5.0

Customer did not leave a comment.

Brenda N 
Rating:
5.0

Customer did not leave a comment.

Robin K 
Rating:
5.0

The Staff at Securloc Self Storage in Hagerstown is Awesome! I completed my Final trip for my State to State Move. They, Cassie specifically, worked with me throughout my move which had unforeseen delay to a health related issue, but I am finally complete and in one State, I am extremely Grateful I chose UHAUL for my Moving Trucks-3, Car Hauler, and lastly 6x12 trailer. Now I can start to relax... Thanks for All the support A- very Satisfied Customer. James

James K 
Rating:
4.0

Customer did not leave a comment.

gary h 
Rating:
5.0

Employees made it really easy to go through the rental process. Didn’t rush at all. Very friendly.

Joseph M 
Rating:
5.0

Hello only thing I don't like is when they take off the dolly I ordered, I ordered it because I needed it. Not cool 😡

Ella C 
Rating:
1.0

The mirror on the left of the truck kept moving that is not safe at all and I’m looking the paper we’re I wrote the mileage

Clemente J 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
1.0

Horrible they it said they closed at 2pm on Saturdays but I get there at Alittle before 1:30pm and there closed that wouldn't be an issue but I had poor internet connection and trying to do the return procedure with poor Internet was horrible, so I'm not even sure if it went through. however I was told on the app that if I was having trouble just to drop off the contract in the mailbox which I did and waived it in front of the camera hopefully I won't be charged a late fee.

Robert G 
Rating:
5.0

Customer did not leave a comment.

Nathan S 
Rating:
5.0

Customer did not leave a comment.

taylor j 
Rating:
5.0

Check engine light came on after making one trip, it was hesitant to go. I called and was told to just drop it off at the location I picked it up from- which was 30 miles. Absolutely will never rent another uhaul! Not to mention I booked a storage unit as well- it says open til 10pm, but that’s not the case for “first time renters”. So I wasted 60 miles making a POINTLESS trip. Absolutely added so much added stress on top of moving.

Tiffany B 
Rating:
5.0

Customer did not leave a comment.

Byrce K 
Rating:
4.0

Customer did not leave a comment.

william m 
Rating:
5.0

Thank you.

ricardo p 
Rating:
5.0

very nice lady that walked me through everything so great.no stress at all.Thank you so much

tina m 
Rating:
5.0

Great customer service

Alusine L 
Rating:
3.0

Customer did not leave a comment.

Adam T 
Rating:
5.0

Customer did not leave a comment.

Johnny A 
Rating:
5.0

Customer did not leave a comment.

Miranda J 
Rating:
5.0

Customer did not leave a comment.

Jacquetta C 
Rating:
5.0

Cassie was very helpful

Anastasios C 
Rating:
5.0

office was clean, trucks were clean. front desk was great

Abigail D 
Rating:
5.0

quick check-in and the truck was clean

Keisha T 
Rating:
5.0

great service, clean trucks

Randy W 
Rating:
5.0

everything was great

Stanley P 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

SecureLoc got me out of a jam where another U-Haul distributor allowed for a rental on Saturday yet were closed with no communication back to me.

Scott N 
Rating:
5.0

Customer did not leave a comment.

Daivd L 
Rating:
5.0

Customer did not leave a comment.

Derek S 
Rating:
5.0

Service is always great!!

Antoine C 
Rating:
5.0

Speaking about UHAUL the Company, not this particular rental location... Every truck I've rented seems to have minor but annoying problems. Loud engine noise in the cab, something rattles that maybe shouldn't, or the front tires shimmy at certain speeds. Most of the trucks appear clean; but could be cleaner and the front windshield should be spotless before the next rental. The best part of renting from UHAUL is when you can finally return your vehicle and turn in the keys. Maybe their fleet is getting old, or they rent to humans who don't know how to respect rental property. Either way, it's never a pleasant experience, but it serves its purpose as far as providing what you need, a truck to haul stuff.

MARK F 
Rating:
1.0

No one was at the location at time of in person pick up had to call customer service. Once in the uhaul the driver door was very hard to close and the rear passenger tire was low on air (around 20 psi instead of 80) overall was my worst uhaul experience would not recommend this location to anyone

Faith M 
Rating:
5.0

Best in town

James N 
Rating:
5.0

The young girl behind the desk went above and beyond to render an excellent level of service. I will do business there again, and I will refer my friends.

Charles O 
Rating:
5.0

Customer did not leave a comment.

Ramon J 
Rating:
5.0

Best U-Haul dealer we've ever used. Courteous, patient, fair. these folks check all the boxes!

John C 
Rating:
5.0

All was well. The associate who waited on us was very very helpful & polite. We were in and out in less than 10 minutes with everything we needed.

Larry P 
Rating:
5.0

Staff was extremely helpful and made the process very easy.

John H 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Adeline C 
Rating:
5.0

Best in Hagerstown. Very friendly and helpful staff.

James N 
Rating:
5.0

Best location around. Very helpful and friendly staff. Highly recommended.

James N 
Rating:
5.0

Customer did not leave a comment.

Kristi H 
Rating:
5.0

Get some AC in the building. Felt bad for the employees.

Greg L 
Rating:
4.0

Customer did not leave a comment.

Candice C 
Rating:
5.0

Nothing. The best service ever. Thank you

Mark M 
Rating:
5.0

Excellent service. My first choice for rentals.

James N 
Rating:
5.0

Excellent Customer service

Moise E 
Rating:
5.0

Great customer service!

Sean B 
Rating:
5.0

After hours drop-off, no issues to report, thank you

Justin T 
Rating:
5.0

Extremely easy drop-off and plenty of room to turn around a big truck with a auto transport. I would recommend this location to rent and drop off.

Eric G 
Rating:
5.0

Customer did not leave a comment.

Mayangui N 
Rating:
5.0

Cassie made my experience the best UHaul rental one ever! Thank you!!

Cynthia C 
Rating:
4.0

No problems renting or returning truck. BUT why don't U-Haul truck have cruise control, and backup cameras? These are safety features and would be immensely helpful in safe operation.

Bruce R 
Rating:
5.0

Customer did not leave a comment.

Christopher N 
Rating:
5.0

Customer did not leave a comment.

Tony S 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

n/a

byron m 
Rating:
5.0

n/a

byron m 
Rating:
1.0

The truck door wire came off the spool after we loaded it and unloaded it. We were stuck at the storage unit for 45 minutes. It was obvious that it happened easily and was not the first time. I had to call several times for check-in and issues with the truck. This was supposed to be a simple, local operation.

Catherine B 
Rating:
4.0

Customer did not leave a comment.

Hannah M 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Customer did not leave a comment.

LLOYD S 
Rating:
5.0

Great service, and nice people, very knowledgeable and helpful in getting started,the right size truck over all great experience,thank you guys so much.

RAY W 
Rating:
5.0

Pick up and drop off was a breeze. Customer service was very good. The estimated charges for the day and for mileage were accurate and affordable. No surprises no surprise of charges. Very pleased. I will use this facility again if necessary.

Gina A 
Rating:
5.0

Very knowledgeable of the job, friendly made me very happy and this was my first time ever renting a Uhaul

Camille S 
Rating:
5.0

Great customer service

James N 
Rating:
5.0

The lady that handled my order was knowledgeable and gave great customer service, and she was the same with the customer before me. She was also very nice and friendly. I told her how much I appreciated her the great customer service she provided.

Merna P 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Definitely use this location in the future. Great customer service.

Brian L 
Rating:
5.0

Great customer service.

James N 
Rating:
5.0

This location provide excellent customer service.

James N 
Rating:
5.0

Customer did not leave a comment.

kim m 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Cassie made this a very easy pleasant move. I would recommend this location to my friends

ROBERT A 
Rating:
5.0

Everything is top notch at this location ! Hard to improve on that

Mark M 
Rating:
5.0

Excellent customer service. The lady behind the counter was so helpful and went above and beyond in assisting her customers.

Fredau P 
Rating:
5.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

not sure of the woman’s name who was working yesterday, but she was very helpful to not only us but everyone else we saw!!

Aevry S 
Rating:
5.0

Keep up the good work

Nyrima W 
Rating:
5.0

Make sure truck runs well before renting.

Thomas R 
Rating:
5.0

We have rented mutliple times from this location and have always been pleased. Cassie is great!

ROBERT A 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Friendly and helpful staff member at this facility and the equipment is in good condition.

James N 
Rating:
5.0

Very professional and good customer service

umu b 
Rating:
5.0

Cassidy (or maybe Cassey) was excellent. None better in my opinion. Vehicle was ready, and then when I started to load, realized that I needed a bigger truck. I called on way back and she had everything switched and ready to go. Please provide her with at least a job well done.

Todd T 
Rating:
5.0

The Young Lady Was Efficient And Polite

John C 
Rating:
5.0

Thank you for being so proactive toward the customer. I appreciate your friendly, kind customer service and wonderful follow through. I will certainly give you my business in the future.

mark M 
Rating:
5.0

Customer did not leave a comment.

Jason E 
Rating:
4.0

Friendly and helpful

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Alexandra P 
Rating:
5.0

The service was excellant. Cathy went above and beyond to exceed our expectations. The truck engine was very rough and seemed unsafe , even more so trying to maintain speed goi g downhill.

NANCY A 
Rating:
5.0

Wipe the vehicle down. It was very dusty.

Dasha J 
Rating:
1.0

Customer did not leave a comment.

Martial W 
Rating:
5.0

Customer did not leave a comment.

Shawn S 
No reviews have been submitted for this location.

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