Customer Reviews for Secure Storage Shoals
(U-Haul Neighborhood Dealer)

249 reviews

1620 US 72 E   Tuscumbia, AL 35674

(256) 978-2725

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 978-2725

1620 US 72 E
Tuscumbia, AL 35674

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronald Dodson 
Rating:
4.0

No problem on the drop off

Michael Albensi 
Rating:
5.0

Customer did not leave a comment.

Michael Burkett 
Rating:
5.0

Customer did not leave a comment.

Mark Little 
Rating:
5.0

Customer did not leave a comment.

JAMES WADE 
Rating:
1.0

I was charged for safe move and I didn't want it

Tina Vaughn 
Rating:
5.0

Customer did not leave a comment.

Edward Letson 
Rating:
5.0

None.

Kevin Jose 
Rating:
5.0

Customer did not leave a comment.

ROBERT BLACKWELL 
Rating:
4.0

Customer did not leave a comment.

William Gilmore 
Rating:
5.0

The young lady behind the counter was very sweet and kind. I would definitely recommend them and I will be using them in the future

William Gilmore 
Rating:
5.0

Customer did not leave a comment.

Mandee Kendall 
Rating:
5.0

Customer did not leave a comment.

Bill Brann 
Rating:
2.0

THE TRUCK WAS FAIRLY CLEAN. TRYING TO CHECK IN ON LINE TOOK 2 HOURS. MY EDUCATED 63 YR OLD SISTER AND I ON TWO PHONES COULD NOT MAKE THE APP ALLOW US TO SIGN ON AFTER USING UHAUL.COM. FINALLY, AFTER MULTIPLE CONVERSATIONS WITH 3 REPS WE WERE ABLE TO CHECK IN. DURING THE DELAY, MY 3 MOVERS SAT WAITING WHILE ON THE 25.00 X 3 MEN PER HOUR THAT I HAD TO PAY THEM. WE SHOULD BE REFUNDED PART OF COST. THE REP HAD MANY, MANY WAITING FOR ASSISTANCE. SHE WAS GREAT. THE SYSTEM GETS A 0. JUST SAYIN......

GINGER MERRITT 
Rating:
5.0

Kim is the best

Nicola Freeman 
Rating:
5.0

Transaction was great and truck was in excellent condition. Very friendly and helpful staff.

Fred Smith 
Rating:
5.0

very helpful staff

Kimberly Mills 
Rating:
5.0

Everything was great!!!

GREG WHITEHEAD 
Rating:
5.0

Customer did not leave a comment.

ARTHUR BUSH 
Rating:
5.0

Customer did not leave a comment.

Lavaunsha Davidson 
Rating:
5.0

Customer did not leave a comment.

ARTHUR BUSH 
Rating:
2.0

Truck had nothing in it and was charged the same rate no matter whether it was 140 120 or the 110 miles we actually used. Theyve got to do better or pull uhaul out of this location

Neal King 
Rating:
5.0

Customer did not leave a comment.

Margit Brackin 
Rating:
4.0

Customer did not leave a comment.

Byron McNair 
Rating:
4.0

Customer did not leave a comment.

Jeanene Gioia 
Rating:
5.0

Customer did not leave a comment.

Blake Smith 
Rating:
5.0

The lady was really kind hearted and very polite.

LARRY BONNER 
Rating:
5.0

Great service

Joe Lyles 
Rating:
5.0

Kim was so professional and nice I would recommend them anytime

James Cross 
Rating:
5.0

Kim helped me out more than words can say.

Edward Bowman 
Rating:
5.0

The very awesome woman that runs the desk is amazing!!

Joseph Hendricks 
Rating:
5.0

Trailer towed well

Lindsay Scarrott 
Rating:
5.0

Customer did not leave a comment.

Russell Creel 
Rating:
5.0

Customer did not leave a comment.

Randall Tanner 
Rating:
4.0

Customer did not leave a comment.

Jennifer Logalbo 
Rating:
5.0

Have blankets available in trucks . Thanks

Greg Sutton 
Rating:
5.0

Customer did not leave a comment.

Michael Thompson 
Rating:
5.0

Front desk clerk was very professional and friendly.

James Marsh 
Rating:
5.0

Customer did not leave a comment.

Wentworth Waldrop 
Rating:
2.0

No we’re to park the truck and auto transport

Beth Kelley 
Rating:
5.0

VEHICLE MAINTENANCE and safety issues. NO DOOR MIRRORS, THEY ALL WERE COMPLETELY SHATTERED ! SHAKES WHILE DRIVING!

KRISTIE FEBLES 
Rating:
4.0

Customer did not leave a comment.

Terry Cole 
Rating:
4.0

Make sure the windshield is clean and not streaked.

Yvonne Smith 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Everything went smoothly Kim was very helpful and pleasant .

Kristina Shield 
Rating:
5.0

Customer did not leave a comment.

JOHN KENNEDY 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Green 
Rating:
5.0

Customer did not leave a comment.

John Quinn 
Rating:
5.0

Customer did not leave a comment.

Brian McGuire 
Rating:
5.0

Customer did not leave a comment.

WANDA SALMON 
Rating:
5.0

Excellent service and assistance.

Chad Hester 
Rating:
5.0

Customer did not leave a comment.

Brandi Smith 
Rating:
4.0

Cruise control needs to be standard.

Nicholas Mize 
Rating:
1.0

Was told by a customer service rep that I would not be charged due to my vehicles transmission breaking down. I was charged $22 for “late return” when in fact, it was actually returned the day it was supposed to be returned.

MICHAEL LOWERY 
Rating:
5.0

Customer did not leave a comment.

Jeannie Munz 
Rating:
4.0

It's 2022. Cruise control needs to be standard.

Nicholas Mize 
Rating:
5.0

Customer did not leave a comment.

Edwin Carter 
Rating:
5.0

Customer did not leave a comment.

David Drumgood 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN DAVIS 
Rating:
5.0

Customer did not leave a comment.

John Quinn 
Rating:
5.0

Great place. Easy to work with. Just great.

JOHN SWIM 
Rating:
5.0

Customer did not leave a comment.

JOHN SWIM 
Rating:
5.0

Customer did not leave a comment.

THOMAS PARKER 
Rating:
5.0

Customer did not leave a comment.

THOMAS PARKER 
Rating:
5.0

Customer did not leave a comment.

William Scott 
Rating:
5.0

Customer did not leave a comment.

Darrell Hughes 
Rating:
5.0

Customer did not leave a comment.

Chad Hester 
Rating:
5.0

More than helpful. Real professional.

JOHN SWIM 
Rating:
5.0

Customer did not leave a comment.

Michael Janzen 
Rating:
5.0

The young lady that waited on me was very nice and professional

Clyde Lee 
Rating:
5.0

Customer did not leave a comment.

Edward Letson 
Rating:
5.0

Great customer service and very very nice and helpful

Carol Anderson 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JONES 
Rating:
4.0

Customer did not leave a comment.

Joe Baumgardner 
Rating:
4.0

Customer did not leave a comment.

TODD GILLREATH 
Rating:
5.0

Same As You Did For Me

janie jones 
Rating:
5.0

Customer did not leave a comment.

EDWARD LETSON 
Rating:
5.0

Not a thing.

Allen Hesson 
Rating:
5.0

Customer did not leave a comment.

Thomas Lawrence 
Rating:
5.0

Fruit POPS wear mask

TIMOTHY SMITH 
Rating:
5.0

Customer did not leave a comment.

Timothy Willingham 
Rating:
5.0

Customer did not leave a comment.

Melissa Worthington 
Rating:
5.0

Customer did not leave a comment.

Carl Chando 
Rating:
5.0

None

Autumn Nation 
Rating:
5.0

Customer did not leave a comment.

Linda Turberville 
Rating:
5.0

Customer did not leave a comment.

Robert Suggs 
Rating:
5.0

The lady there is fabulous! So nice and helpful.

Darlene Snider 
Rating:
5.0

Customer did not leave a comment.

Donna Lawrence 
Rating:
4.0

Customer did not leave a comment.

Emily Wells 
Rating:
5.0

Very nice lady that assisted with rental. Convenient location. Will be using again until I purchase a pickup truck. Rented on line and UHAUL sent me here. So glad they did!

Darlene Snider 
Rating:
4.0

Customer did not leave a comment.

LEONEL FELIPE MANUEL 
Rating:
5.0

Maybe offer blankets for customers.

Susann Hamlin 
Rating:
5.0

Customer did not leave a comment.

Bob Croteau 
Rating:
5.0

Kim was AWESOME!!! She went above and beyond to meet our needs!!! She definitely deserves recognition

William Sullivan 
Rating:
5.0

Customer did not leave a comment.

Valerie Benford 
Rating:
3.0

Some training needed here, confusion on the rates and when the vehicle needed to be dropped off.

james etheridge 
Rating:
5.0

Customer did not leave a comment.

Cecil Davis 
Rating:
3.0

Pick up process took too long

Jon Johnson 
Rating:
5.0

Very nice

Theresa Sanders 
Rating:
3.0

Customer did not leave a comment.

CALVIN HOLLIS 
No reviews have been submitted for this location.

Additional Services at this Location

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