Customer Reviews for Secure Storage Shoals
(U-Haul Neighborhood Dealer)

248 reviews

1620 US 72 E   Tuscumbia, AL 35674

(256) 978-2725

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 978-2725

1620 US 72 E
Tuscumbia, AL 35674

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

No problem on the drop off

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

I was charged for safe move and I didn't want it

Tina V. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

None.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

The young lady behind the counter was very sweet and kind. I would definitely recommend them and I will be using them in the future

William G. 
Rating:
5.0

Customer did not leave a comment.

Mandee K. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
2.0

THE TRUCK WAS FAIRLY CLEAN. TRYING TO CHECK IN ON LINE TOOK 2 HOURS. MY EDUCATED 63 YR OLD SISTER AND I ON TWO PHONES COULD NOT MAKE THE APP ALLOW US TO SIGN ON AFTER USING UHAUL.COM. FINALLY, AFTER MULTIPLE CONVERSATIONS WITH 3 REPS WE WERE ABLE TO CHECK IN. DURING THE DELAY, MY 3 MOVERS SAT WAITING WHILE ON THE 25.00 X 3 MEN PER HOUR THAT I HAD TO PAY THEM. WE SHOULD BE REFUNDED PART OF COST. THE REP HAD MANY, MANY WAITING FOR ASSISTANCE. SHE WAS GREAT. THE SYSTEM GETS A 0. JUST SAYIN......

GINGER M. 
Rating:
5.0

Kim is the best

Nicola F. 
Rating:
5.0

Transaction was great and truck was in excellent condition. Very friendly and helpful staff.

Fred S. 
Rating:
5.0

very helpful staff

Kimberly M. 
Rating:
5.0

Everything was great!!!

GREG W. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

Lavaunsha D. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
2.0

Truck had nothing in it and was charged the same rate no matter whether it was 140 120 or the 110 miles we actually used. Theyve got to do better or pull uhaul out of this location

Neal K. 
Rating:
5.0

Customer did not leave a comment.

Margit B. 
Rating:
4.0

Customer did not leave a comment.

Byron M. 
Rating:
4.0

Customer did not leave a comment.

Jeanene G. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

The lady was really kind hearted and very polite.

LARRY B. 
Rating:
5.0

Great service

Joe L. 
Rating:
5.0

Kim was so professional and nice I would recommend them anytime

James C. 
Rating:
5.0

Kim helped me out more than words can say.

Edward B. 
Rating:
5.0

The very awesome woman that runs the desk is amazing!!

Joseph H. 
Rating:
5.0

Trailer towed well

Lindsay S. 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

Randall T. 
Rating:
4.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Have blankets available in trucks . Thanks

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Front desk clerk was very professional and friendly.

James M. 
Rating:
5.0

Customer did not leave a comment.

Wentworth W. 
Rating:
2.0

No we're to park the truck and auto transport

Beth K. 
Rating:
5.0

VEHICLE MAINTENANCE and safety issues. NO DOOR MIRRORS, THEY ALL WERE COMPLETELY SHATTERED ! SHAKES WHILE DRIVING!

KRISTIE F. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
4.0

Make sure the windshield is clean and not streaked.

Yvonne S. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Everything went smoothly Kim was very helpful and pleasant .

Kristina S. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

John Q. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

WANDA S. 
Rating:
5.0

Excellent service and assistance.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Brandi S. 
Rating:
4.0

Cruise control needs to be standard.

Nicholas M. 
Rating:
1.0

Was told by a customer service rep that I would not be charged due to my vehicles transmission breaking down. I was charged $22 for “late return” when in fact, it was actually returned the day it was supposed to be returned.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Jeannie M. 
Rating:
4.0

It's 2022. Cruise control needs to be standard.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Edwin C. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN D. 
Rating:
5.0

Customer did not leave a comment.

John Q. 
Rating:
5.0

Great place. Easy to work with. Just great.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

More than helpful. Real professional.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

The young lady that waited on me was very nice and professional

Clyde L. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Great customer service and very very nice and helpful

Carol A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Same As You Did For Me

janie J. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Not a thing.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Fruit POPS wear mask

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

None

Autumn N. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The lady there is fabulous! So nice and helpful.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
4.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

Very nice lady that assisted with rental. Convenient location. Will be using again until I purchase a pickup truck. Rented on line and UHAUL sent me here. So glad they did!

Darlene S. 
Rating:
4.0

Customer did not leave a comment.

LEONEL F. 
Rating:
5.0

Maybe offer blankets for customers.

Susann H. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

Kim was AWESOME!!! She went above and beyond to meet our needs!!! She definitely deserves recognition

William S. 
Rating:
5.0

Customer did not leave a comment.

Valerie B. 
Rating:
3.0

Some training needed here, confusion on the rates and when the vehicle needed to be dropped off.

james E. 
Rating:
5.0

Customer did not leave a comment.

Cecil D. 
Rating:
3.0

Pick up process took too long

Jon J. 
Rating:
5.0

Very nice

Theresa S. 
Rating:
3.0

Customer did not leave a comment.

CALVIN H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
No reviews have been submitted for this location.

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