Customer Reviews for Secure Storage Shoals
(U-Haul Neighborhood Dealer)

163 reviews

1620 US 72 E   Tuscumbia, AL 35674

(256) 978-2725

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 978-2725

1620 US 72 E
Tuscumbia, AL 35674

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 7:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady there is fabulous! So nice and helpful.

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
4.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

Very nice lady that assisted with rental. Convenient location. Will be using again until I purchase a pickup truck. Rented on line and UHAUL sent me here. So glad they did!

Darlene S. 
Rating:
4.0

Customer did not leave a comment.

LEONEL F. 
Rating:
5.0

Maybe offer blankets for customers.

Susann H. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
5.0

Kim was AWESOME!!! She went above and beyond to meet our needs!!! She definitely deserves recognition

William S. 
Rating:
5.0

Customer did not leave a comment.

Valerie B. 
Rating:
3.0

Some training needed here, confusion on the rates and when the vehicle needed to be dropped off.

james E. 
Rating:
5.0

Customer did not leave a comment.

Cecil D. 
Rating:
3.0

Pick up process took too long

Jon J. 
Rating:
5.0

Very nice

Theresa S. 
Rating:
3.0

Customer did not leave a comment.

CALVIN H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
1.0

I would like to speak with a representative about an over charge on my account, I used Tuscumbia, Alabama's Uhaul service. Please Contact me @ 2563677003 ASAP.

Dezcney K. 
Rating:
1.0

Customer did not leave a comment.

KENNETH N. 
Rating:
4.0

Customer did not leave a comment.

Kristin C. 
Rating:
5.0

They were very helpful and knowledgeable about the process. I felt very comfortable with my rental

Herbert R. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Customer did not leave a comment.

LARRY V. 
Rating:
5.0

nothing

Fay H. 
Rating:
3.0

On-line drop off does not work U-haul website needs work

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

larry G. 
Rating:
5.0

n/a

Greg H. 
Rating:
5.0

Nothing. It was a good experience and the lady was nice and helpful. GOOD SERVICE and thanks.

Rodney H. 
Rating:
3.0

I was very unhappy with the reservation I made online because the ad said rental with one free month storage unit. They sent me to a place for storage that was closed and would be for a month and then told me that The storage unit was not reserved for me. So for that being said I had to find am storage unit somewhere else and pay extra money which was very frustrating because the representative on the phone acted like they didn't care .

Ronnie A. 
Rating:
1.0

Kim in tuscumbia was awful. Rude and disrespectful. Overcharged me twice and tried to lie about it.

Allen M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Bob F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

No improvement, wonderful service

Cynthia M. 
Rating:
4.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Jessie R. 
Rating:
5.0

Customer did not leave a comment.

Courtney D. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
5.0

Great staff, super helpful, super friendly!

Eric R. 
Rating:
1.0

The lady at the front desk was very rude. Made smart comments having a attitude. She seemed very uninterested in showing me the proper way to hook up the transport onto the U-Haul like she was very annoyed about doing her job.

david C. 
Rating:
5.0

Can of truck was covered in dog hair and smelled like smoke.

William W. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Kim helped us with our selection and saw to it that we had a great experience. Would Highly recommend!

APRIL S. 
Rating:
5.0

Service was great. Fantastic facility. Very top notch.

Perry W. 
Rating:
5.0

Kim was so very helpful.

linda J. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

The sales lady was so helpful; she helped me in the pouring rain.

Melonie W. 
Rating:
3.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

All good

Milton D. 
Rating:
5.0

I wont recommend uhaul bevause they over harged my account for equipment i didnt ask for or use. Then when they wwere tryin to fox it they double charge my bank and still took the same amount. While dealing with the location they got rude and told me it that she said it would be that way. All of this over a $7.00 overage

Shane W. 
Rating:
5.0

Very nice person

James C. 
Rating:
5.0

Customer did not leave a comment.

Milton D. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Regina H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

Personnel was polite, and helpful but not so informative, had Absolutely no idea,turning the Uhal in to a location where I moved to would cost me an additional $200 on top of the $137 already spent to use it including miles, I mean why would I bring the Uhal back to where i got it when clearly I'm moving to a totally different city, but no one says anything, week after the move checking my credit card only to find additional money taken out of my account, no one calls to say Hi, or why, sad thing is I've rented before, moving I used Uhal, returned equipment close to where I moved in the same manner, so yes, not happy, I called them, get some story of them checking it out and guess what never heard back, nothing!

Rose S. 
Rating:
5.0

This is the second time we've used this location and both times were excellent. No problem reserving, picking up, or returning truck. Very pleased with the customer service provided by Kim Hollander. We will definitely recommend this location to friends and family.

Sherri B. 
Rating:
3.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

We had never rented a U-Haul before and Kimberly Hollander was very helpful explaining the rental process, truck size, etc. She was very polite and knowledgeable. We will definitely use this location for future rental needs.

Sherri B. 
Rating:
5.0

Customer did not leave a comment.

Enrique L. 
Rating:
5.0

Customer did not leave a comment.

Enrique L. 
Rating:
1.0

Get combatant people to service customers. Went to two different locations before my reserved truck was located 2 hrs later then was left unsure if I was gonna be double billed. Still waiting on final bill.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Super friendly excellent experience. This place made up for the last one.

STUART R. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
3.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

The lady was very nice and helpful both when I picked the trailer up and when I dropped it off. One thing I was unaware of was that the trailers are rented on a 24 hour basis. She called me when I was on the way back home with the trailer and told me it was overdue (again very politely). I told her I was unaware of the 24 hour situation and would return asap. When I dropped the trailer off we were able to work out the late fee to my satisfaction and all was good. My only suggestion is to give customers a clear understanding of the policies but I would for sure use the location and product again!

Nate C. 
Rating:
3.0

Need to have trucks that are in better shape and that ride smoother. Also need to make sure that customer does not have to basically locate needed equipment and make sure that the location goes and gets it without customer having to call everyday to check on the status

MICHAEL C. 
Rating:
2.0

Kim was nice when we went and rented the uhaul but when we turned in back in the same day, we had only went about 11 miles and I got charged for 100 miles. On top of being charged $61 which is what it should have cost me. And finally after being on the phone all day between Uhaul and Secure Storage, uhaul figured out the issue and it took the next day before the manager at secure storage would release our money

Beth K. 
Rating:
5.0

Customer did not leave a comment.

Jasmine J. 
Rating:
3.0

Maintain the trucks. Mine had slick tires and a bad vibration. Im glad I didn't have to drive very far.

Bradley F. 
Rating:
5.0

Stay at what is going on at this location. I can't think of anything to make it better.

Bill D. 
Rating:
4.0

The Woman was nice and even tried to help us out by contacting her manager

Joesph C. 
Rating:
5.0

I would like confirmation in writing that equipment was returned undamaged. The clerk stayed that I would receive an email instead.

Sherry M. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

The lady that let me drop trailer at her place was very helpful and nice.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
3.0

Upgrade computer

Phillip G. 
Rating:
5.0

Very nice place and people too

Dorothy E. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
1.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
4.0

Customer did not leave a comment.

Niles F. 
Rating:
3.0

Would recommend with disclaimer. No internet service. I had planned on checking out with my phone. No internet so wound up having the desk clerk putting in all the info again. So all the time i took to register and request items was for naught. Did not have extra supplies i requested (appliance dolly, furniture blankets, regular dolly). And to estimate driving miles as closely as possible.

Jeannie H. 
Rating:
5.0

Customer did not leave a comment.

Gib F. 
Rating:
1.0

Customer service needs work. A lot of room for improvement. I waited on the phone for over 40 minutes and never spoke to a representative. I went online to the live chat to no avail. Waited 35 minutes and no representative. Emailed while I was on hold and online, finally to find out my reservation had been moved to Tuscumbia from Russellville due to"traffic" Russellville location manager said he had a truck available for my reservation date and he didn't understand why it was changed. Anyway, I had to travel extra miles but the truck was great, great size, easy loading etc. Oh, I almost forgot, I had one dozen furniture blankets reserved also, guess what? Tuscumbia location didn't have any. Add to all of this, I was supposed to pick the truck up at 8 am. Lady that runs the Tuscumbia location was late getting there. I had to call and I think she was having her calls forwarded to her cell. So in closing, equipment was great, customer service, not so great.

Earnie B. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

TANGALA H. 
Rating:
4.0

Online reservation application needs work. After so long a time of looking at useless pages, it gets frustrating. Much of the material can be reduced.

Doyle L. 
Rating:
5.0

Great people that I have done business with before

george W. 
No reviews have been submitted for this location.

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