El cliente no dejó un comentario.JAMES W.
Customer Reviews for Secur Self Storage
(Distribuidor de U-Haul del vecindario)
Marietta, GA 30060
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: cerrado
- 9/28/2021 - 12/31/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
No one was there to receive my truck at 1pm on a Friday. I locked truck and dropped keys into door slot.richard H.
We had a difficult time opening the lock box.Kenneth M.
We arrived a little early. The employee was rude said he opened at 10. He proceeded to walk around outside as we sat and waited in the parking lot. We had to wait until exactly 10. It took all of 3 minutes, since I had ordered online and already checked in. The trailer was sitting in the lot ready to go. No offer to help hook it up.Janet A.
El cliente no dejó un comentario.Benson O.
El cliente no dejó un comentario.Eric H.
Rental pick up location was not where I made my reservation and I never received a call from U-Haul the day prior to confirm my reservation. The truck cab interior had previous renters items inside and the box truck area had dirt inside.Britton D.
El cliente no dejó un comentario.Donald R.
Dropped truck off a day early and was told we had to go elsewhere due to power outage. No other information was told to us. Dropped off truck after hours. Electricity was back on and still charged an extra day even though it was on time. Very poor customer service and charges due to incompetence of associates. We will never go through u-haul again.Joseph P.
El cliente no dejó un comentario.Aislinn K.
Keep to the great workMarcus W.
Have telephone reps with better knowledge of service. One rep said I could not take the equipment one way. Another rep said I could. I was required to tow the empty trailer back from Texas to Georgia. Only reason I accepted it and did not find another service is because I was coming back to Georgia anyways but towing an empty trailer with no weight is never a good thing.Guillermo M.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.Marilyn E.
El cliente no dejó un comentario.David S.
You should let customers know if you are not providing some type of trailer lift to get the trailer hitch connected and disconnected. This was especially difficult because the trailer was parked nose down on a hill with all the weight of the trailer causing the trailer to begin rolling when lifted.Michael B.
El cliente no dejó un comentario.Rachel N.
El cliente no dejó un comentario.Justine C.
El cliente no dejó un comentario.David B.
Management, David was very kind.Kathy C.
No miles free not even 1 . Too large gap between announced amount for location and real payment made including funny taxes like enviromental tax. Desappointing.Francis L.
El cliente no dejó un comentario.Zakir U.
El cliente no dejó un comentario.Dorothy A.
El cliente no dejó un comentario.Kristen H.
Very much satisfiedWalter B.
Back of truck did not latch properly and our things kept falling out. It was full of roaches when we opened the cargo area. Documents state the truck was on full and it was not, now I am charged a fee for gas I did not use. I prepaid for 20 miles and didn't even use that. I am very disappointed in my experience and I will never use U-Haul again.Briana M.
Worked out very good for their location and Will use them again every time I need a truck.john C.
Penny was super helpful and great customer service!Rochelle G.
El cliente no dejó un comentario.SHONTAE M.
Dropped off after hoursJoycelyn P.
The mobile check in is a nightmare, I got lucky that the gentleman that owns the location was there and decided to help me on his day off. How many times do I have to take a picture for your system to recognize it?Michelle J.
They were very helpful in terms of cleaning up the mess that the Mass Ave location made of my reservation.Anderson B.
El cliente no dejó un comentario.Jeff F.
El cliente no dejó un comentario.William C.
My experience was great! Excellent service from Josue and his team! Thanks guys! Elizabeth A.Elizabeth A.
The lug nuts were loose. One wheel almost fell off. We thought we had a flat tire, but found the wheel had become very loose and wobbly. We had to stop on the freeway and jack up the trailer to straighten and tighten the wheels. Also one of the tires had a slow leak, we had to stop and fill the air during our trip.Timothy D.
El cliente no dejó un comentario.Thomas D.
The employee was very friendly, but not trained which is no fault of his own. He tried everything to provide perfect customer service. The fact is that he was not properly trained and he should have not have been left alone that soon on the job. The experience took entirely longer than it should have. Which created a major conflict in my time schedule. Once again the employee did everything in his power to help. This was a management flaw.ANDRE B.
Truck was in need of front end alignment and balancing also wiper blades was very scary to operate during rain showersRay C.
Friendly staff, great experience!! Keep up the great work!JERRY P.
El cliente no dejó un comentario.Kaitlyn F.
El cliente no dejó un comentario.kim S.
El cliente no dejó un comentario.Mike K.
El cliente no dejó un comentario.Lamont A.
Well have the correctly maintained lights on the trailer, so an additional trip elsewhere is not needed to secure another trailer.Karen A.
Try to maintain a operable vehicle history. The few times I had rented a Uhaul I have experienced mechanical issues while driving.Ken J.
El cliente no dejó un comentario.Julian H.
Everything was great!!!Lawrence W.
El cliente no dejó un comentario.Debra B.
El cliente no dejó un comentario.Purushotham B.
El cliente no dejó un comentario.William M.
They were excellent!!cheryl K.
El cliente no dejó un comentario.Kevin C.
Continue to deliver excellent customer serviceKen J.
Have availableKen J.
El cliente no dejó un comentario.DARA W.
El cliente no dejó un comentario.tyhisha Y.
El cliente no dejó un comentario.FATIMA P.
Customer service was great, just need to make sure the internet service is working properly so no delay takes place, otherwise, great everything.Aundrea O.
While customer service was great, the equipment was defective and made the move much harder. The truck I rented has serious transmission problems which eat up a lot of gas and cost costumers more, while also making the truck louder for everyone else. I am referring mainly to the truck's defective transmission which if the driver as much as taps the brakes when going downhill, the truck shifts into a lower gear and revs up a lot. The rpm for me went from 1500 rpm going downhill,to 3500-4000 rpm once I would brake . That is insane, as the truck is not being forced at all - going downhill should be the easiest thing for the truck. There was also a very irritating problem with the light in the loading area. The instructions say the light stays on for 30 minutes. The light on the truck I rented turned off every 2 minutes, and required that I go and open the cabin door and close it again for the light to stay on. I read the notes posted in the cabin and loading area and followed them, but the light always turned off after 2 minutes. Imagine that on a 10 hour move as ours was. I also gave the location fewer stars because there is very little room behind the trucks to back up and fit the truck when returning it. It would make more sense for the parking spots to go parallel or diagonal with the narrow parking lot, not perpendicular. Again, customer service was great and went over everything with me, but even though I've used uhaul many times over the years, the next time I need a moving truck I will look at competitors first, as the equipment might be better maintained.Marcus E.
Excellent customer service professional.SOLOMON G.
Please install a good drop box. ThanksAIMEE T.
El cliente no dejó un comentario.Linda P.
The interior was a little dusty on the dash, otherwise the truck was perfect!Dwayne B.
El cliente no dejó un comentario.DURCINEIDE V.
Customer was amazingLatoya F.
Very positive experienceThomas D.
El cliente no dejó un comentario.edmond P.
El cliente no dejó un comentario.Laura M.
I spoke to two people when making my reservation via phone and that was one of the worst experiences I ever had. Luckily, I was smart enough to SecureCare and spoke to the Manager there. As always he was extremely polite, professional, apologetic and astute. He was able to accommodate me and make me feel valued as a customer. The two individuals (reservationist and scheduler) that I spoke to her over the phone did not. They are a poor representation of your organization. Why asked me whether I wanted to be contacted via text message phone or email when you're going to call me even though I didn't choose that option? Neither one took any ownership of addressing me as a value customer nor identify my needs when I was explicit regarding my needs. If you ever need a U-Haul truck or need storage the best location to go to is 1185 South Cobb Drive Marietta Georgia 30060.BABETTE C.
The person that helped us at the location was polite and I have no complaints about him. My problem is with the equipment that was rented to us. The bolts connecting the tongue to the trailer had been sheared off and it looked like it had been in an accident. Unfortunately, we didn't notice this until we had towed the trailer home and loaded a vehicle onto it. The only thing holding the tongue to the trailer was the surge brake. We contacted roadside assistance and after an hour on the phone we found another trailer 30 minutes in the opposite direction of where we were going. This meant we had to unload the vehicle and move the trailer to somewhere out of the way. The location that we picked up the replacement from was a unorganized mess. The had been made aware of our situation and showed no interest in getting us on our way quickly. The manager told us she needed to get some information so my wife stayed in the office so we could start hitching the trailer. The manager went back to her conversation. My wife got tired of waiting and interrupted only to be told that the manager really didn't need anything. The staff that helped us connect the trailer didn't seem to have any idea what they were doing. They didn't even know to cross the safety chains and my wife had to point it out to them. The other problem with the chains was that the didn't loop the chains back to themselves, instead the connected one chain back to itself and the second chain to the first chain. (We didn't see this until we disconnected the trailer the next day.) All of the problems and delays meant we missed visiting with family that we rarely get to see as well as missing the check-in time for our hotel. Sleeping in the car in the Savannah heat for a couple of hours isn't my idea of fun. When we tried to return the trailer we ran into even more problems. When we picked up the replacement trailer we asked where we needed to return the trailer and they told us to bring it to them. This turned out to be wrong. The Manager (same one as before) didn't bother telling us when we went in to ask where to put it that it had to go the the original location. Because of this we got the trailer disconnected in the rain only to have to put it back on a few minutes later. After disconnecting the trailer we went back into the office and she tried to charge us $180 and showed no concern for the many problems that we had already had or the fact that they told us to bring it back to them. After already driving 40 minutes to drive the trailer to them we then had to re-hitch the trailer and drive 30 minutes across town. It took about two hours just to drop off a trailer and get home. This has been the worst experience I have had with any company. Our safety was put at risk. Our cars were put at risk. We had to cancel plans with family and had to sleep in our car.Steven W.
El cliente no dejó un comentario.MARIA G.
El cliente no dejó un comentario.Jose U.
El cliente no dejó un comentario.BRENDA A.
El cliente no dejó un comentario.BRENDA A.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.ANGIE K.
No truck was available, lady I spoke with was very nice but was upset that the traffic department even booked my reservation when the truck that was supposed to be returned had not been returned in 2-days. I was on a very strict time frame. I had to go to 1185 South Cobb Dr, and the only truck they had was a 15 footer. Had to take it due to time constraints.Ronald W.
Everything as promised. No complaints.Teresa H.
Clean the inside of the trailer.Cody C.
Great experienceJOHN B.
El cliente no dejó un comentario.Marticia B.
I return the same amount of gas that I got the truck, however this guy charge me 30 dollars to refuel. He stole my money. I will never use u haul.LUIS A.
El cliente no dejó un comentario.Matthew J.
El cliente no dejó un comentario.Walter L.
Very helpful and professional would do business with them again if in need also will encourage others if in need of service to do business with SecurCare.Cheryl W.
El cliente no dejó un comentario.Kathleen M.
El cliente no dejó un comentario.CLEO B.
I called three other location near me and no one answered. They were the only one to answer the phone and they were very professional about the rental. I will be using them from now on.stacy D.
El cliente no dejó un comentario.LA VELVET L.
The internet was down and he still was able to have everything ready and waiting when I got therekaren E.
Nothing everything was really great .JOSEPH L.
They had computer problems. Even though I checked in on line it took a long time to pick up my trailer. They had no record of my packing materials (4 med cartons) and had to leave without then unless I paid for them. I left with out them.Thomas V.
El cliente no dejó un comentario.Amber H.
Great service! Very pleased!Leonard W.
Josue was very patient and kind. Extraordinario servicio al clienteNicholean R.
This was not the location that I selected. It was out of my way to go there.Frank M.
El cliente no dejó un comentario.Adam G.
customer service was excellent, very patient and making sure you understand the paperwork.cynthia A.