Comentarios del cliente para Secondhand Sam's

My only issue was getting all the text messages to do an online check in which did not accept my information and disseminate to the pick up site. The lady that checked me in at Sam's also had to submit multiple times to get the driver's license to finally be recognized and upload to her screen.

The password on the website was not what they had on the lock. There wasn’t help available, but they did just open, but customer service didn’t offer to call. Customer service on uhaul end seemed a little inept at their job. The pricing didn’t seem fair to me. The price on the sides of the trucks say 19.99 to 49.99 plus mileage and fuel upkeep. If that’s the case, why did I have to pay 115 for the truck and only get 48 miles? Then I also have to fill the tank up so the deal ends up not being good at all. If I paid 50 for the truck rental plus 14 insurance and .40 cents a mile my total would have been 94 dollars, and would have been a fair price to pay as I did return the truck same day (why no perks or discounts for that??).

Friendly and good to work with.

We have all met some people who never say no, Sam and his son Sid are these people. I can’t begin to explain the predicament my wife and I were in pulling a trailer when our truck broke down. They went out of their way to get us into a Uhaul and back to St. Louis on weekend when no rentals were available. Thank you Sam and Sid for saying yes when it was difficult.

NOT HAPPY with being charged over $200 AFTER I returned the rental equipment as AGREED.

They were very polite and worked with us and fixed our issues we had

The app did not work for pickup. We had to wait over an hour to pick up the truck because the app would not allow us to do it. It was frustrating and pushed our schedule back too long. Your only saving grace was the nice lady at Secondhand Sam's. She was apologetic and very sweet to us. I will not recommend U-Haul to anyone, especially if they need the truck outside normal store hours.

I had a very good experience with Secondhand Sams! If need I’ll use the same place again.

The ladies were very knowledgeable and helpful in filling everything out and helping me understand everything. I only wish I had understood that I could have dropped off after hours.

The lady taking my order was very rude, she took forever to get the order wrote up and I didn't have time to get everything loaded in time. I would not send anyone to this particular location. That's my complaint Thank you.

Keep it cleaned

The people at the Second Hand Sams location in Jasper Alabama are some of the best people to work with that you can ask for. The genera U-haul operation could observe and learn good customer service from the folks at Second Hand Sams.

Zero problems

Good people at Second Hand Sams

All of the sustainer service reps I have spoken to over the past week have been amazing!! Thank you for being there to help along the way!!

Very good people, Like dealing with friends.

Outstanding Service! They really put the customer first! Truck was in great condition! We will use them again in the future!!

Great service from Anita and her staff! Super helpful and friendly. Most pleasant experience with Uhaul yet. On the downside everyone on the phone was far less helpful. People like Anita will keep me coming back to Uhaul.

Give full disclosure re: clean-up charge

Easy

Super super friendly and helpful. Would go back just to talk with them!!!

The truck was dirty, was old and would hardly crank. It wasn’t like the other U-Haul I e ever used. It was so old and decrepit that I didn’t know if we would make it back

The lady was very mean!!!

Nothing I can think of

I was charged three times for the use of my Uhaul. And the dealer was rude and lied to where I couldn’t even get a refund. Will not use ever again!!

Nothing

Friendly and helpful staff. I've rented from them before and I'll be back.

I did not personally return the trailer and have no experience to rate.

Drop off in U-Haul and antique shop at the same location? This location is a win win.

This is a great location! People were very friendly and helpful.

Would have rather turned the truck back in to Carbon Hill Alabama but the lady in Jasper, Al said I couldn't. Didn't make sense to me as both places rents out U Haul trucks.

Were late opening. It's a junk store, so it is what it is. They were efficient and super helpful. Hooked me up and checked it out.

The truck had a heavy smell of cigarettes. Other than that everything was very good.

Nothing Love Second Hand Sam’s all about customer service.. Great experience.. wish all locations I have rented from in the past We’re this efficient!!

Nothing ... Great Customer Service...

Nothing, the service was great and the employees were very friendly. Would go back there for my next rental in a heartbeat.

Make sure when the receipt is emailed, it's emailed so you can click on it and actually READ it! Every time I click on the attachment from U-haul, it takes me to Plague, an online mobile game that I can play on my phone. Crazy but true! I've not even played the game in months so it's a little weird for it to be sending me to THAT particular game. Anyway, I don't believe that this is Sam and his wife's problem (from Second Hand Sam's). I really think it's just a glitch that needs to be taken care of. Other than the receipt issue I have no complaints. Both Sam and his wife (I'm sorry, her name escapes me) were courteous and very friendly. They didn't have exactly what we needed but she made sure that we had SOMETHING as we were moving our daughter into her apartment. Kudos to Second Hand Sam's!! If we ever need to rent again, we'll definitely be renting from them!!

wonderful and helpful great people

.

Nothing perfect service as always!

The truck was full of trash when I received it and I was told the rental charges would only be $39.95 and they were over $180.

very friendly staff.

It was a flea market. People were fine

The people at this location were so friendly and courteous. We ran into a problem with the movers being a little late, and the U-Haul return location was kind enough to let us return the truck late without any extra charges.

Nothing at this time.

Sam and Anita were awesome!! So kind and helpful!!

They didn't open until 9:am and then it took a long time to get the rental completed. The lady was nice but the operation was inefficient and the facility was junky looking.

Friendly staff. Excellent customer service!

The location at which I had 1st reserved the trailer was closed for the day when I arrived (9:15 AM), had to call Uhaul and Michelle was able to locate one for me at Secondhand Sam's.

Awesome customer service, felt like one of the family.

When putting gas in truck we discovered the line was cracked or vandalized and would not hold fuel. This was a potential hazard and could have caused a explosion or fire. This store helped with the details of the issue and was very helpful.

NO key dropbox! The store/yard was an absolute mess when we returned the truck Sunday evening. The gates were open, but there was NO key drop box and no posted store hours, so we were forced to make a second trip to return the truck key this morning. With no posted store hours, we relied on the uhaul.com website which lists 9am to 5pm. We showed up at 8:45 to locked gates, and we waited for nearly an hour for someone to show up. The owner gave no answer as to why there was no key drop box and why he opened an hour late, but stated, "things have been crazy around here," offering us no apology. It was very inconvenient for us to have to return a second time to drop off the key, especially with no reason or apology. We will be sure to tell all our friends and family to avoid Secondhand Sam's at all costs.

They went above and beyond to male sure I had a truck that day. I would recommend this location to anyone.