Charged wrongly for fuel. Corporate gave a credit after calling them.Rick T.
Customer Reviews for Scrappys Food & Fuel Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.keith H.
Customer did not leave a comment.alena B.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.James R.
Customer did not leave a comment.Hugh M.
Customer did not leave a comment.Jesse C.
Customer did not leave a comment.Joseph K.
The area is a service station and very large. Was extremely easy to locate, enter and exit back onto the highway.Lisa F.
I did travel 100 miles more than my estimated total miles of $70, but I returned the Van with the gas gauge reading just under the 5/8 line, more than when I left with the van, the gauge was just left of 1/2 tank, adding $20 at Scrappy's Fuel Stop where i rented the Uhaul Van. $30 total added. Very clean return as I always do but the extra mileage charge on Decorated retired USAF Vet, kind of stung me...Jody H.
Have an extra shorter step installed in the door well for shorter people. I had to use my own step stool.Jennifer G.
Customer did not leave a comment.Judy W.
Customer did not leave a comment.JONI S.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Sonja S.
No improvement needed. The reservation, pick up and drop off process, all went well. Jericho Motor Sport, Sam's Variety and Scrappy's staff are amazing people. They helped make renting the U Haul experience an enjoyable one.Sylvie P.
Customer did not leave a comment.Brent F.
Customer did not leave a comment.Carol R.
Customer did not leave a comment.Kevin E.
Be open on SundaysROBERT P.
Customer did not leave a comment.ANTHONY S.
Make sure trucks are cleaned on inside for next customers and at least acknowledge things when a customer brings items to their attention.Tami K.
Customer did not leave a comment.JEREMIAH C.
No suggestions.Eric W.
Uhaul had me drive 30 minutes away from my house to drop off when I know there were closer places. Then charged me for mileage.Roger G.
Customer did not leave a comment.KENNETH D.
I can't think of anything that could be improved really great equipmentBrandon G.
Customer did not leave a comment.James S.
Customer did not leave a comment.William C.
Customer did not leave a comment.William S.
Customer did not leave a comment.Rick M.
Customer did not leave a comment.Sherry G.
John the owner at Scrappies is a great guy. Very helpful. Great location.Mike M.
There's no other place in my hometown that I would rather rent a U-Haul than at scrappy's. This place is pretty awesome. The owners are very friendly and there to help you when you need it I wouldn't do business with anyone elseCharity G.
Customer did not leave a comment.Amanda W.
Customer did not leave a comment.Tanya M.
Owner was great! Will rent againjosh S.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.Paulette H.
Great customer service!donna F.
Extremely friendly staff ... wonderful experience!Donna J.
Customer did not leave a comment.Mark D.
Scrappy's was excellent. The staff was prompt, friendly, and professional. The location was clean and easy to get to. There was plenty of room for navigating which was great. I would highly recommend this location.Amanda B.
very nice people to deal with. helpful and friendly.William B.
Truck ramp, cab and bed of truck was muddy. I had to wash these areas before I could use the truck.Roy B.
Customer did not leave a comment.Peter H.
Very nice people to work with. ThanksTERESA J.
Customer did not leave a comment.David L.
Customer did not leave a comment.Marilyn N.
The staff assistance was excellent! They were very helpful and went the "extra mile" to help me. Thanks. Only improvement I saw was the floorboard was muddy but it had been raining a lot lately, otherwise cleanJimmy H.
Scott was absolutely amazing, from the time I walked in I was greeted quickly and politely, he ensured that I had everything I needed and ensured I knew all the time and distance requirements along with providing quick service and great customer service through out the conversation. When I was finished with the uhual and brought it back he parked it for me made sure I had got everything I needed taken care of and he even knew the area I moved to so he had a great conversation with me about the area and people. Was one of the best experiences I've had at a uhual ever.CHRISTIAN S.
Great staff to work with.STEPHEN S.
Customer did not leave a comment.Martin E.
Customer did not leave a comment.Roger H.
Scott and employees are great at there jobs and always answer the phone or call you right back. We have rented with them several times now and will continue to do so in the future.Justin D.
Customer did not leave a comment.Matty O.
Customer did not leave a comment.Douglas C.
I've rented a lot of uhauls in my time and this place by far is best to rent from.Jeffrey W.
Customer did not leave a comment.Rebecca O.
Best service provided.Amber S.
Customer did not leave a comment.STANLEY M.
I didnt run across anything I would have changed about my experience.Jack W.
Friendly and yet professional, best experience I had in a U-haul rental. I would definitely recommend and use again. They were extremely helpful.Vincent C.
Customer did not leave a comment.LAURA G.
Dog food all over the door frameWalter V.
Customer did not leave a comment.Cary M.
Everything was great. The vehicle was ready when I got there and Scrappy's Food and Fuel staff was very friendly and very professional.Billie O.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.EDWARD D.
Have more pickup trucksKathy M.
Customer did not leave a comment.Edward R.
Was supposed to get deposit back never got itNicholas F.
Awesome the people did a great jobCHAD S.
Customer did not leave a comment.Johnny W.
Customer did not leave a comment.Robin W.
Customer did not leave a comment.David B.
Have furniture dollys on stock🤔Sarah G.
This location made U-Haul look like a terrible company to move with. The customer service was horrible and the owner was very argumentative. I will not be using this location again. A representative from U-haul should remind this owner that they are the face of U-haul and professionalism should ruler over every other emotion.Jeffrey B.
Customer did not leave a comment.travis W.
Customer did not leave a comment.Don D.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.Dave W.
Customer did not leave a comment.Jessery B.
Customer did not leave a comment.julius M.
This is obviously a new UHaul operation, but the women who took care of my truck and rental were incredibly kind and helpful! This location also has fuel pumps with prices comparable to other stations in the area, so it's easy to top off the UHaul tank at drop-off: no price gouging for the win!April D.
Employees were friendly and helpfulPhil G.
Customer did not leave a comment.FRANK G.
We were told by our drop off agent that we were overcharged by 1/2. what's the deal?garth Y.
It was confusing getting the code to open the lock box to get the keys.Judy S.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Robert B.
Very smooth & easy. The next customer shouldn't have any issues.steve S.
The people at Scrappy's were very nice and easy to work with.emily V.
Customer did not leave a comment.Tom B.
Customer did not leave a comment.Brenda H.
The air freshener was a bit overwhelming but other than that it was great !!!Andrea B.
Customer did not leave a comment.Colin B.
Always a wonderful welcome at this location. Definitely recommend! And you don't forget to try the grilled food before to 2pm 🤤Atasia W.