Customer Reviews for Scott's Farm and Family
(U-Haul Neighborhood Dealer)

565 reviews

4718 Main St   Shallotte, NC 28470

(910) 755-6383

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 755-6383

4718 Main St
Shallotte, NC 28470

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roland Richberg 
Rating:
5.0

Have rented from them before, always fast, friendly and courteous service.

BENJAMIN WILSON 
Rating:
5.0

Great location!!. They treat you more like family., trying to accommodate all your needs

Jeanie Babson 
Rating:
5.0

It was a no issue experience

Richard Helms 
Rating:
5.0

The entire staff was extremely friendly and helpful!

Thomas Joseph 
Rating:
5.0

Customer did not leave a comment.

James Riggs 
Rating:
5.0

Customer did not leave a comment.

Andrew Brown 
Rating:
5.0

Customer did not leave a comment.

Shelley Parsell 
Rating:
5.0

Customer did not leave a comment.

Donald Walden 
Rating:
5.0

The employees there are amazing

Natalia Macahado 
Rating:
5.0

Great customer service

walter abrams 
Rating:
1.0

Exhaust is damaged the truck is very loud and it smells like exhaust in the cab and you cannot operate it with the window down going forward or backing up or you'll be overtaking by fumes That's just the way it is right

RON JOHNSTON 
Rating:
5.0

SCOTTS HAS ALWAS BEEN GREAT

MAURICE SALEEBY 
Rating:
5.0

Customer did not leave a comment.

johnny milian 
Rating:
5.0

Very friendly and easy drop off.

Tammy Bullock 
Rating:
5.0

Customer did not leave a comment.

John Bach 
Rating:
5.0

Customer did not leave a comment.

Brian Connor 
Rating:
3.0

Customer did not leave a comment.

Douglas Reep 
Rating:
5.0

Customer did not leave a comment.

gregory HOLGATE 
Rating:
5.0

Everything was great. After the paperwork was completed, a gentleman was outside to hook the trailer up to the back of my truck. Great customer service.

Anthony Smith 
Rating:
5.0

Customer did not leave a comment.

noelle jordan 
Rating:
5.0

Reservation for trailer was easy, and so was pickup and return Nice customer service Highly recommend

Homer Ledford 
Rating:
5.0

Great folks! Great location. And great truck!

Harold Nelson 
Rating:
5.0

Nobody ever has furniture dollies

Jason Bolen 
Rating:
5.0

very helpful - and that large trailer was awesome. rides smooth backs easily, built in jack. Perfect.

david hamilton 
Rating:
5.0

Friendly helpful staff who show they care for their customers!

Bill Jordan 
Rating:
5.0

Customer did not leave a comment.

Roger Hurd 
Rating:
5.0

Perfect in every way

RYAN HATCHELL 
Rating:
3.0

I did not get get any help unhitching the trailer. They pointed to where I should drop it and that was it.

Juan Ortega 
Rating:
5.0

Customer did not leave a comment.

Carlos Garcia 
Rating:
5.0

Customer did not leave a comment.

Chris williams 
Rating:
5.0

Customer did not leave a comment.

Anthony Macfarland 
Rating:
5.0

Customer did not leave a comment.

Laura Cary 
Rating:
5.0

Customer did not leave a comment.

Debra Bryan 
Rating:
5.0

Customer did not leave a comment.

Bryan McCoy 
Rating:
3.0

After hours drop off. Not much to say. Drove the truck back, dropped key, checked in with U-HAUL and left. Easy transaction.

Victoria Torgerson 
Rating:
5.0

Customer did not leave a comment.

Gray Donnalley 
Rating:
5.0

Customer did not leave a comment.

Richard Capobianco 
Rating:
5.0

Customer did not leave a comment.

Brian Decima 
Rating:
5.0

Customer did not leave a comment.

michael hill 
Rating:
5.0

Excellent customer service..very friendly people....thanks scotts farms..

steven gore 
Rating:
5.0

The team was very nice and helpful. Would definitely rent from them again in the future

Lisa Kaiser 
Rating:
5.0

Customer did not leave a comment.

Michael Sumner 
Rating:
5.0

Good customer service and helpful. They disconnected the trailer and took responsibility for it.

Greg smith 
Rating:
5.0

Customer did not leave a comment.

Kent Miller 
Rating:
5.0

Customer did not leave a comment.

Rodney Furr 
Rating:
2.0

Our truck leaked during the hurricane and soaked our stuff and they supposedly filed a claim and we have NOT heard one word.

DAVID GARNER 
Rating:
5.0

The Scott's Farm and Family Store is outstanding in the way they handle U-Haul operations. They are pleasant, they are ready for you and always helpful.

Harold Nelson 
Rating:
4.0

Customer did not leave a comment.

Pamela Zito 
Rating:
4.0

No inspection of the trailer upon return

cameron campbell 
Rating:
5.0

Customer did not leave a comment.

Patrick Tuttle 
Rating:
5.0

Already an excellent staff there at Scott’s Farm.

Anthony Dobbins 
Rating:
5.0

Customer did not leave a comment.

Veronica Arevalo 
Rating:
4.0

Customer did not leave a comment.

Harvey Rich 
Rating:
5.0

Always the best and reliable and so friendly!

Amanda Liggin 
Rating:
5.0

Everything was good.

Anthony Dobbins 
Rating:
3.0

The location is fine, but I arrived after hours and attempted to use the UHaul app to process the turn-in. The app appears to have an issue with finding the location. My cellphone has the permissions set to allow precise location finding, but the app just ground and ground, hung up in some loop and unable to determine the location. as a double check, I used the UHaul website to find locations "near me" and the site promptly found my exact location. That proves the app was having an issue. I had to use the app's chat option and have a live person check me in. Very frustrating after a good rental.

Douglas Reep 
Rating:
5.0

Customer did not leave a comment.

Phil Webster 
Rating:
5.0

Customer did not leave a comment.

John Bailey 
Rating:
5.0

It was a fantastic experience working with these guys; they were the BEST! Five out of 5 stars. Highly Recommend them to anyone else who need a vehicle!!

robert lewis 
Rating:
5.0

Super good people to wrk with

Geannie Hewett 
Rating:
5.0

The brakes did squeak a bit

JOHN CUNHA 
Rating:
5.0

This location was 45 minutes from my location. I passed many locations within 10 minutes from home. This location was way too far

Gary Richardson 
Rating:
3.0

Drop-off was after hours, and completed using the app. That process was a bit painful, since cell service is mediocre, making photo upload very long. The photos were lost once, so I had to repeat the process, and was concerned that it completed. Apparently, it did complete OK.

Douglas Reep 
Rating:
5.0

Nothing everything was perfect.

Lloni Cervantes 
Rating:
5.0

Customer did not leave a comment.

Shane Kerley 
Rating:
5.0

Very helpful

william arnold 
Rating:
5.0

It is confusing to pull into an open field & park next to the other trucks w/o knowing that the feed store in the next lot thru the row of bushes is where the key drop box is. There is no one around after hours. It would be helpful if this information was available to whomever answers the call when you get to this location. They then could explain to you that the key drop box is located in front of the store. Other than that all is well.

margaret nauta 
Rating:
5.0

Scott's was great! Easy to find, clean, and convenient. Our only frustrations were with the share 24/7 app, but customer service was very helpful via chat on the app.

Harold Ballard 
Rating:
5.0

Customer did not leave a comment.

Loraine nicholas 
Rating:
5.0

Customer did not leave a comment.

mitchell dickens 
Rating:
5.0

Customer did not leave a comment.

Albert Thames 
Rating:
5.0

Customer did not leave a comment.

Roger Brown Jr. 
Rating:
5.0

Customer did not leave a comment.

Paula Kring 
Rating:
4.0

Customer did not leave a comment.

Kevin Chapman 
Rating:
5.0

Customer did not leave a comment.

Jessica Trout 
Rating:
5.0

Nothing to improve on. Great service

Garry Brown 
Rating:
4.0

Customer did not leave a comment.

Curt Pederson 
Rating:
5.0

Customer did not leave a comment.

Dana Keeler 
Rating:
5.0

While I was enroute and MOVING all day yesterday, there was a text that I missed saying the drop off location changed which caused me stress when I arrived and they said the truck is not due to be returned here. This was the location that I selected online when making the reservation. Luckily they took care of me at this location and accepted the truck.

Stephen Stewart 
Rating:
5.0

Customer did not leave a comment.

Dana Keeler 
Rating:
5.0

Everything was as expected. They do an excellent job

Paul Thordsen 
Rating:
4.0

Customer did not leave a comment.

Steig Hallquist 
Rating:
5.0

Customer did not leave a comment.

Mandy Harris 
Rating:
4.0

The people were very nice and polite. The equipment was old and should be replaced. I rented a car dolly. We almost lost the vehicle we were towing twice within an hour.

Craig Jordaens 
Rating:
5.0

Customer did not leave a comment.

Martin Fay 
Rating:
5.0

Customer did not leave a comment.

lawrence Allen 
Rating:
5.0

Customer did not leave a comment.

William Martin 
Rating:
5.0

Everyone at Scott's is awesome. Great people to deal with. Very helpful.

Harry Turner 
Rating:
5.0

What a great experience dealing with the folks at Scott’s Farm and Family business side of U-HAUL. If you’re from this area then I highly recommend utilizing them for all your U-HAUL needs.

LOU FEDAK 
Rating:
3.0

Bait and switch in my opinion, advertise for 19.95. I had the vehicle for 2hrs to pick up lumber at Home Depot. I estimated 40 miles, I put 42. The total came to 60.19, not counting the 10.00 in gas I replaced.They tried to dispute the gas used until I should them the picture of the gauge cluster I took before I left.

Stanley Parker 
Rating:
4.0

Overall, service was excellent and the people very friendly and helpful. The location is on downtown Main St. Which typically has heavy traffic making getting in and out sometimes tough. Other than that, excellent.

Theodore Smith 
Rating:
5.0

Very friendly

Michael Hoffman 
Rating:
5.0

Customer did not leave a comment.

Sviatoslav Bezpalko 
Rating:
5.0

Great trailer and great people to deal with.

Andrew Bobola 
Rating:
5.0

Customer did not leave a comment.

penny Costa 
Rating:
5.0

Customer did not leave a comment.

Joseph H Ferry Jr 
Rating:
5.0

Very helpful from pickup to drop off.

Gerard Gough 
Rating:
5.0

The best

steven gore 
Rating:
5.0

I enjoyed my whole experience. I especially like being able to register online and also turning in the vehicle. Turning it in after hours was easy. The whole experience was smooth easy and everyone was very professional and very helpful.

Mark Kelley 
No reviews have been submitted for this location.

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