Customer Reviews for Scotts Auto
(U-Haul Neighborhood Dealer)

236 reviews

357 N Broad St   Carneys Point, NJ 08069

(856) 299-0089

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(856) 299-0089

357 N Broad St
Carneys Point, NJ 08069

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brandon Castillo 
Rating:
5.0

Customer did not leave a comment.

Nilda Santiago 
Rating:
5.0

Very quick and professional

Nakia Sydnor 
Rating:
3.0

Convenient pick-up. Staff was friendly and attentive. Equipment provided below average. Cowling from under hood was in passenger compartment. (Rep said a technician had worked on the truck on Friday.) Error about stabilizer was active. Check engine light was on. Drive train made a lot of noise. .

Craig Marvin 
Rating:
5.0

The woman at the front desk was amazingly helpful and kind. We were splitting our payment into two cards and one was a virtual card and she didn’t bat an eye!

EDWARD ALVAREZ 
Rating:
2.0

I had a 9 AM pickup - they were late so I called the number to see where they were someone got there about 20 minutes later. The check engine light was on the entire time so that was concerning. I get it it's a rental, but you should be on time and not have lights service lights lit on the vehicle.

Mark Gurzenski 
Rating:
5.0

Customer did not leave a comment.

SAMUEL RAMIREZ 
Rating:
3.0

The mobile checkin was tedious with the process. It could be easier. Rest was pretty good.

Thomas Capacchione 
Rating:
2.0

Scheduled pick up for 9am - the same time the business was supposed to open. Arrived at 8:55am, business was dark - called at 9:05 am and whomever answered said they were running late to work. Arrive around 9:15am, but nothing was ready, supplies ordered with the truck had to be grabbed from the back somewhere. Did not have everything I requested as far as moving supplies. Just dropped them in the front of the building, meanwhile the moving truck was located across the street. Just handed me the keys and sent me on my way. The truck was located on the grass with other vehicles behind it, so the only way to get it out was to drive over the curb. Ended up not finishing the rental process until 9:45/9:50am despite pre entering everything in the U-Haul app. My movers were sitting at the house waiting for me for nearly 45 minutes.

Lizabeth McCargo 
Rating:
4.0

Nothing

Kelvin Ray 
Rating:
3.0

Advise the customer the key to the vehicle wld be contained in a lockbox & the process to retrieve the key

Kim Curtis 
Rating:
5.0

Customer did not leave a comment.

GEORGE ARIAS 
Rating:
5.0

Nothing

ROBERT PARRISH 
Rating:
5.0

Customer did not leave a comment.

PAUL MUHLBAIER 
Rating:
4.0

Customer did not leave a comment.

Auntaya Dean 
Rating:
5.0

Customer did not leave a comment.

JUANITA VILLEGAS 
Rating:
5.0

Customer did not leave a comment.

DOLORES SOLORCANO 
Rating:
5.0

Customer did not leave a comment.

Mercedes Ross 
Rating:
5.0

Customer did not leave a comment.

SINAN SAHIN 
Rating:
5.0

Customer did not leave a comment.

JUANITA VILLEGAS 
Rating:
5.0

Customer did not leave a comment.

Sonya Pough 
Rating:
4.0

Customer did not leave a comment.

Shaquana Crowder 
Rating:
5.0

Customer did not leave a comment.

PEGGY UNDERWOOD 
Rating:
5.0

Customer did not leave a comment.

LATANYA ANDREWS 
Rating:
5.0

The folks there were very kind! My Niece had never rented a Uhaul before and neither had I so we didn't realize when we left the truck we were supposed to put the keys in the drop box. Anyway, the folks there were very understanding, they just I formed us of the drop box should we use them again, and we will!! Thanks again to the kind folks at SCOTT'S AUTO & RENTALS

CHERYL WASHINGTON 
Rating:
3.0

Having to drive back and forth to the pick up/drop off actual location was a bit aggravating.

Tracy Burgess 
Rating:
2.0

Vehicle had a transmission that slipped. Had to pick up the vehicle at a different location then that location was closed early and it was transferred to another. The total mileage should have been changed to allow for the added distance from where I went to rent but it wasn’t. Had to pay for 18 extra miles.

James Villano 
Rating:
5.0

Customer did not leave a comment.

Donald Carson 
Rating:
4.0

Super friendly and professional!

Thomas Licciardi 
Rating:
4.0

Customer did not leave a comment.

Jason Colon 
Rating:
5.0

Customer did not leave a comment.

John McKenzie 
Rating:
3.0

Overall, very friendly and efficient. A bit out of the way, and the location is primarily a car repair shop.

Harold vanBosse 
Rating:
1.0

A/c did not work!!

Alexandrea Jared 
Rating:
5.0

The place n service was nice the uhaul it self was not good no ac in it I felt like it should of been cheaper since this did not work n it was so hot outside.

Dina Derenzis 
Rating:
5.0

Trocar o parabrisa do veiculo.😁👍🙏

andre cordeiro 
Rating:
5.0

Customer did not leave a comment.

Ronnie Hawkes 
Rating:
5.0

Great customer Service.

Jeannetta Mitchell 
Rating:
1.0

Check the vehicles before letting someone take them.

Brandon Weber 
Rating:
5.0

Scott’s was great, but holy smokes- I’ve had to call in repeatedly to fix all the weird issues with billing, omg

Robert Meck 
Rating:
5.0

We were very happy with our rental from Scott's Auto. Wayne Scott provided excellent service and we would recommend this location to anyone!

Gary DiPietro 
Rating:
5.0

Scott's Auto is a great place. Excellent service. Uhaul truck was in great shape.

JOAN NIPE 
Rating:
5.0

Very nice clean and respectful great service

lillian fitchett 
Rating:
2.0

Customer did not leave a comment.

LAURA LAWRENCE 
Rating:
5.0

Customer did not leave a comment.

Kaleea Leake 
Rating:
5.0

Customer did not leave a comment.

Susan Perry 
Rating:
3.0

Customer did not leave a comment.

Regina Vianale 
Rating:
3.0

I was told that the rental was $54.00 and was charged $75.00, and was told once I returned the equipment I would be paid the difference back but wasn't, I'm still waiting for the money..!!

john fryberger 
Rating:
5.0

Customer did not leave a comment.

Demetrius Thomas 
Rating:
5.0

Customer did not leave a comment.

THOMAS LAPHAN 
Rating:
4.0

The personnel here are always very helpful and knowledgeable.

James Payne 
Rating:
5.0

Customer did not leave a comment.

Gary Henry 
Rating:
5.0

no improvement needed

charles bennett 
Rating:
3.0

No masks were worn by the employes.

Kimberly Witmer 
Rating:
3.0

Make sure the truck has working tires and are work properly

Martia Lindsey 
Rating:
1.0

I rented a trailer for just 1 hour and I already denied all insurance on the website. When I went to pick it up they added the insurance and told me it was tax. When I got the email invoice it said insurance. Before adding insurance, you should ask.

Joseph Zacharia 
Rating:
1.0

Had a rental agreement it was canceled by the 800 haul the last minute since they did not have equipment and I was sent somewhere else in a different state to pick up the equipment that I used and charge more and then The original reservation. I call to explain the situation and I have to wait for somebody to call me back you don’t take care of this right away? Says a lot for your customer service and honesty. I payed tolls I was aggravated and all I was trying to do was to move was because my mother died and I needed to take care of my father and this is what I get from U-Haul in a time of crisis. your companies definitely going to be like Sears and some of the other companies that are older and go under with this type of behavior shame on U-Haul and everybody that works there that allows this switch and bait. I’ve disputed the charge I will not play these games with any company.

eddie borew 
Rating:
5.0

Customer did not leave a comment.

frank bosco 
Rating:
5.0

Customer did not leave a comment.

Tanya Shields 
Rating:
2.0

So, I called prior to arriving to make sure truck was ready. The person checked it and called me back to say it was. When arriving, the person didn’t know how to use the computer system and made a change that raised the rate by 300 dollars. It took forever to fix it and as I was ready to finally leave, it turns out it was the wrong truck and we had to start from scratch and check that one. This delay cost me a lot because I had movers standing by on the start of the move and had to get an additional hotel room on the other end.

sam henson 
Rating:
5.0

The service was great there is nothing to improve I will definitely recommend them to my Family & Friends...

JUANITA VILLEGAS 
Rating:
5.0

Customer did not leave a comment.

PETE BERND 
Rating:
5.0

Customer did not leave a comment.

Isaac Rocco 
Rating:
3.0

Uhaul charges are a little to high for me. The $19.95 that’s advertised , I feel like is a way to get customers . Than customer walk in to find out it’s more than what is advertised. Plus mileage cost is high! During a pandemic I think there should of been some type of discount or lower rates.

shaquilla burton 
Rating:
3.0

Customer did not leave a comment.

Steven Sigars 
Rating:
2.0

Inspect the hauls before renting them out.

Demetria Coleman 
Rating:
5.0

Friendly customer service, knowledgeable of product, clean new vehicle, and easy transaction. I’ll definitely do business with Scott’s again if I’m in need of another moving vehicle.

Amy andrews-pottillo 
Rating:
3.0

Customer did not leave a comment.

John James 
Rating:
5.0

Customer did not leave a comment.

Mark Ackerman 
Rating:
5.0

Customer did not leave a comment.

Kimberly Patterson 
Rating:
5.0

The best

Hector Antonetti 
Rating:
2.0

Customer did not leave a comment.

Kimberly Flores 
Rating:
3.0

Customer did not leave a comment.

Dave Redfield 
Rating:
5.0

Vet Dicount's

Patrick P Smith 
Rating:
5.0

Inside cab had some left over trash

glenn toomer 
Rating:
5.0

Customer did not leave a comment.

SEAN FARRELL 
Rating:
5.0

Customer did not leave a comment.

Bruce Garrity 
Rating:
4.0

No hand truck/dolly was available.

David Piel 
Rating:
5.0

Staff was excellent! Highly recommend this location.

ANNE LUKASIEWICZ 
Rating:
4.0

Customer did not leave a comment.

Olivia James 
Rating:
5.0

Customer did not leave a comment.

william Mercante 
Rating:
5.0

Customer did not leave a comment.

Donald Thompson 
Rating:
3.0

Wish they would have had better information regarding drop off locations! It wasn’t as easy as expected. Took over an hour to find one that would take that size truck!

JOHN NEFF 
Rating:
5.0

Customer did not leave a comment.

Gina Correa 
Rating:
4.0

Your phone pickup is not up to par..took me n hour to finally get the truck set my whole day back.wont use it again .

Albert Jakubec 
Rating:
5.0

My rental experience was great!

Katherine Valdez 
Rating:
5.0

Customer did not leave a comment.

Felix Rodriguez 
Rating:
3.0

Return early and still paid more not my fault I had to travel more miles to get to it and drop it off that is so not fair! This is a rip off!

Nancy May 
Rating:
5.0

Fast service.

Terry Hardin 
Rating:
5.0

Make sure the 24/7 pick up is working

BILL HESS 
Rating:
3.0

Customer did not leave a comment.

Margaret Miller 
Rating:
4.0

Customer did not leave a comment.

Wayne Pinto Jr 
Rating:
4.0

The personnel is great. The trucks are old and usually damaged.

Rating:
3.0

I enjoyed the staff and their on site process. The overall U-Haul experience sucked. The web reservation at a different site wasn’t ready, the U-Haul customer experience folks were not helpful, I had to pay the extra miles to get a truck from 30 miles farther away than scheduled, and the web check in requirement was not made clear. I didn’t get the equipment originally requested and paid extra for this travesty of a company.

Tony Reed 
Rating:
1.0

It took an hour to fill put papereork because the only person at the location who handeled uhaul took the day off. I had to hook it up myself and the lights didnt work. I hooked thw tow dolly to three different vehicles to be certain.

shaun craven 
Rating:
5.0

Customer did not leave a comment.

Dominique Ware 
Rating:
5.0

Customer did not leave a comment.

Steven Kittrell 
Rating:
5.0

Customer did not leave a comment.

Roellen Bishop 
Rating:
3.0

Customer did not leave a comment.

FRAN ALBERT 
Rating:
5.0

Customer did not leave a comment.

gary eckenroad 
Rating:
5.0

Customer did not leave a comment.

peggy McDowell 
No reviews have been submitted for this location.

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