Customer Reviews for Scotia Lockup
(Distribuidor de U-Haul del vecindario)

461 comentarios

29 Maple Ave   Scotia, NY 12302

(518) 631-2958

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 5/21/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(518) 631-2958

29 Maple Ave
Scotia, NY 12302

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8:30 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 5/21/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I see any more you do .

Anthony C. 
Clasificación:
3.0

The place needs better signage visible from the road. I wasted 15 mins driving the whole length of the road and back again because it is so easy to pass by.

Elizabeth N. 
Clasificación:
4.0

The rear "door" was in need of work but was passible. It was tough to get the latch all the way closed so that it could be locked. The inside of the container was marginally clean. I swept it our clean after use.

James A. 
Clasificación:
5.0

This location had top notch service. I was very pleased with the customer service. It was an easy pickup and he had the truck ready for me when I picked it up. Couldn't have gone any smoother.

Ellen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri B. 
Clasificación:
5.0

Nothing everything was great

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeniffer I. 
Clasificación:
5.0

Owner Jeremy went above and beyond to work with me regarding rental...thanks!

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ibrahim M. 
Clasificación:
1.0

I am going to call when they open tomorrow but I originally got a 15 ft truck and they called an hour before to inform me that they only had 10 ft which I took because we had to move. They then said that they would pay for any extra miles we had to make because we had to make 2 trips not one. We went about 50 miles got charged for over 65 and no miles we're payed for. I got charged over 110 dollars for nothing.

Olivia L. 
Clasificación:
2.0

The guy was very short with me and the wrong fuel level was on the contract. He kept asking me the adress for where I was going and I told him I was going to drop the truck off at the other uhual location. He kept saying that I needed to change my adress and he didn't want to change the fuel level for me I will not use this location again. He was very rude and I'm hoping I don't get charged an extra 40$ because of it. He never sent me the text message link for me to input the before pictures and videos of the car so that I could show the fuel level either. And he rushed through everything took the money off my card and didn't tell me how much. This is the worse experience I've ever had with uhual.

Yakia P. 
Clasificación:
5.0

This is my second rental in 4 days. Both places were excellent. They hook it up and unhook when done and you drive away.

JUDITHE R. 
Clasificación:
5.0

It was a very good experience, an extremely easy process for renting, picking up, and dropping off.

Michael W. 
Clasificación:
5.0

Everything was perfect Thank You

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

john P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew I. 
Clasificación:
1.0

Got charged for damage I did not do

Joshua K. 
Clasificación:
3.0

My first issue I had was the approval process. I felt like that could have been done with the check in process I did the day before. It took half an hour for me to get through the process. So that put me a half hour behind schedule which normally wouldn't be a big deal but I had started work at 2:20am that day and had to be in at the same time the next day. It also said I need two acceptable items for the approval process. I put down two contacts. Then after a while of checking the approval I had to put down a third contact! What was the point in that? Then the return process was much better. I already put down that I'd need the truck until late in the evening. And since I didn't see a customer parking outside of the locked storage facility area I left my car there. I had assumed after the return process I would get a number to let me in. That didn't happen. I had called the number given for the site. Luckily someone picked up. I asked for the number, he asked me to give him 5-10 minutes to pull over to text me the number. I receive the number. It didn't work. I call him again. And he gives me another number, telling me if it doesn't work then the gate has been reset. But it did work and I was able to grab my car and leave.

Cody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHIL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence K. 
Clasificación:
5.0

Just hire people that love their job.

MELVINLOREN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn C. 
Clasificación:
5.0

Truck interior was a bit dirty

Meghan W. 
Clasificación:
5.0

Excellent!! This location is head and shoulders above the others! This is not my first rental at this location. I will continue doing business here. Other locations have struggled. Scotia Lockup knows what they are doing!

Tim C. 
Clasificación:
5.0

Terrific Will use them again Ron Chard

Ron C. 
Clasificación:
5.0

Easy and friendly

Chad K. 
Clasificación:
5.0

Nothing. It was an easy comfortable time saving rental. Much appreciation to the gentleman that rented to me

mary A. 
Clasificación:
5.0

This was an easy and smooth experience. Staff was professional with great communication.

Chris A. 
Clasificación:
5.0

Very friendly and efficient, This is definitely the best experience I have had with Uhaul. I would recommend to everyone I know who needs to rent a trailer or a truck

David F. 
Clasificación:
5.0

I was very pleased with my experience. They were polite when I called more than once to confirm my reservation. The truck was ready at the time I reserved it for and the paperwork process was fast. I highly recommend!

Gina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod B. 
Clasificación:
5.0

Everything went smoothly. I was able to complete what I needed to do easily. The only suggestion is to be open longer hours.

Rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
5.0

Air Conditioning unit in cab made horrific noise and smelled like something rubber was burning. I could not use the AC despite the 92 degree day. However, all in all, the rental was perfect for our needs.

Charles M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kern S. 
Clasificación:
5.0

Very efficient and convenient. Used the app for early confirmation and it worked great.

Jim M. 
Clasificación:
5.0

Jeremy is awesome. Very helpful.

Dan C. 
Clasificación:
5.0

I was very pleased with the pick up location. However I was very displeased by the u haul site I booked from. Took close to an hour because I was at very end of order, was told my cart was empty, and was booted off the site. Had to go back in couldn't get size I needed had to settle for smaller. The next day I was called by pick up location an hour after my daughter was supposed to pick up uhaul and told she never showed up. This caused me to panic and frantically call my daughter only to be told she was in the cargo van driving to where she was supposed too. Thank God. I called back pick up location then we discovered it was for the original uhaul I first started to book. If your customer is all ready booked for a uhaul you should make ur site pop up a prompt making them aware they already have a reservation. O

Meghan M. 
Clasificación:
5.0

Jeremy is awesome!! He knows that moving is overwhelming and provides wonderful information on how to do it. Jeremy helped us with planning and support, matching our moving needs with the right U-haul equipment. I highly recommend this site.

Joan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrin C. 
Clasificación:
5.0

Great people to deal with always a pleasant transaction thank you Scotia lock up

ROBERT T. 
Clasificación:
5.0

The paperwork took less than 5 minutes and they handed me the key. Friendly staff. Drop off after hours was quick and easy- just drop the key in the slot. Very well run.

Diane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott T. 
Clasificación:
5.0

Equipment was clean and in working order. Hitch, lights, tires on trailer all in working order and no issues while moving.

Brett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean H. 
Clasificación:
4.0

Very helpful and friendly staff

Catlin D. 
Clasificación:
5.0

My experience with a van rental at the Scotia LockUp was most excellent. Comments for the future; Keep up the good work. Your efforts are indeed helpful, respected and actually, a little better than excellent!

Craig P. 
Clasificación:
5.0

Great customer service, would definitely recommend this location to anyone looking to rent a truck.

Anyerlon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

Everything went great from the time I picked up my rental to the time it was returned. Nice person assisted me.

Maria A. 
Clasificación:
5.0

Everything was perfect.

Richard O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brendan H. 
Clasificación:
5.0

All was well.

Trevor D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassidy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hy T. 
Clasificación:
3.0

This was my first experience using uhaul. It was kind of confusing but I hope I figure it out better next time.

Mykah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALDE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

Customer Service Rep was very good.

Michael R. 
Clasificación:
5.0

The best u-haul experience I have had. Thank you!

Steve A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

Back door flew open on the road and I lost a hand truck. Other than that, no problems

Laura B. 
Clasificación:
5.0

Easy, quick drop off.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S. 
Clasificación:
4.0

Person at the desk was very precessional !

michael C. 
Clasificación:
5.0

Keep doing what you're doing😉

Elvis C. 
Clasificación:
5.0

The staff was very customer focused, everything was ready to go and there was no wait time. Very friendly and accommodating. Location was easy to get to and centrally located for my needs.

Brian B. 
Clasificación:
5.0

real easy to get the trailer

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

I'm making a series of trips requiring a van or truck this autumn. Not only is this location convenient for me, but the manager/operations person at the desk is so helpful, I would drive out of my way to do business with him. Thanks.

Alice D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jodie K. 
Clasificación:
5.0

This rental experience couldn't have been better, or gone more smoothly. Their communication was terrific, even when I had to add an extra day and deliver after they normally leave on Sunday. A++++!

Alice S. 
Clasificación:
5.0

People in the location were cordial and helpful.

Dinemayer S. 
Clasificación:
3.0

The van was not smoke free,and I had to drive with windows open in order to breath because the smell was horrible. Also, the van had not been cleaned, and during the year of Covid-19, it is unsafe to maintain this arrangement. Over all the convenience is why I use this business, however the current employee, was rude and obnoxious.

jennifer J. 
Clasificación:
5.0

It was a great experience. I'm grateful for the ease and the online stress free process. Efficiency and courtesy were top notch. The only thing that would make it better would have been a cleaner windshield inside and out.

Katherine Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina C. 
Clasificación:
5.0

A most excellent experience!

Craig P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

Lower the prices

Garrett R. 
Clasificación:
5.0

very couteous and pleasant

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
No se han enviado comentarios para esta ubicación.

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