Nothing! Very friendly and personal service. The experience could not have been more pleasant or easier. ¡Gracias!
METTE S
Customer Reviews for Schwartzs Bait & Tackle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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No improvement necessary! Great customer service- this is my go to place (and there are several other choices in my area)
CAROL RThe trucks roof leaked and got our stuff wet
KEVIN ANo recommendations for improvement. Great customer service!
ANGELA WGreat service, very efficient. I appreciate them matching the price of a competitor.
EDWARD WWhen customer is receiving equipment, verbally mention existing damage then note it on their document so they are comfortable knowing that they will not be charged for that.
JAY GGreat experience — will rent from this location again!
ANGELA WThey helped me with pre-pick up wiring check. Pick up time was fast and delivery was less than a minute. Really appreciated working with them even on drop off time. My second great experience with them !
BRUCE LVery friendly and convenient.
GARY SStill very upset over 92345041 reservation and still waiting on full refund. Excuses and apologies from Bethany are not good enough. I truly HATE lies.
DAVID FBueno
JAMES MI visited Schwartz Bait & Tackle for the first time to pick up a U-Haul on a busy Saturday morning. Despite the rush, the team was extremely efficient and kind. The store itself has a great setup, making it easy to find everything you need. I was impressed with how smoothly everything went, and I highly recommend them for both U-Haul services and any outdoor needs. I'll definitely be back!
JOSHUA SThe Uhaul interior was absolutely spotless. I was very impressed with how clean and well maintained the cab of the truck was!
Abigail PThe 20 foot truck drove well and was very clean. The staff and owners were friendly and happy to help. Pick-up and return was a breeze. The bait shop is a unique and entertaining location to pick up a U-Haul. I don't know how anyone could possibly leave a negative review about this place, unless perhaps they were the problem. I will always rent from here above any other place!
MICHAEL BI had rented a 15 ft from these folks. We rented for 3 days and had to keep it for almost 6 days because our grandbaby came a month earlier than expected. But instead of understanding I was met with Rudeness...my phone being blown up 10 times a day, then when I went to return the vehicle the owner (the Woman) was nasty and loud in her shop so everyone could hear her. Total disappointment! I would rent Anywhere else than here! Renters beware
JEREMY KExcellent customer service - friendly helpful.
JOSEPH SGreat job. Thanks!
DAVID SN/C
KAYE SMentioned this drop off site above.
LORI MTruck was dropped off early, but after office was closed. Email paperwork came promptly the next morning. There were no extra charges, beyond additional miles driven.
Bob EFolks at the store were friendly and helpful especially given the UHaul app had multiple issues so had to do everything manually
DARYL LI use Schwartz because they always have my unit ready for me. I stopped using the online rental service because it has been an epic failure. U-Haul kept moving my pick-up location and did not have my unit ready when I finally arrived at the location. In fact, I reported it to you, but U-Haul never followed-up with me. Schwartz is the only U-Haul location that I trust. They will continue to be my U-Haul provider.
JERRY HOne of the associates was parking trucks and blocked us in, kept us from leaving and actually got out of his truck and pointing his finger at us started to yell at us for where we were parked. My son in law was picking me up after I had dropped off the rental and was not parked. This was very unprofessional and unnecessary on his part. It's like he was looking for a fight!!
JAMES MHands down this was the absolute best experience we have ever had tenting a U-Haul. The staff was absolutely friendly and helpful!! Highly recommend.
JAMES MThe location is great I highly recommend them. However, $112 for 60 miles in a 10 foot truck is insane.
Zachary DThe location I picked up at was great! I wasn't happy at all that the location I reserved at didn't have a trailer that I reserved 5 days in advance. I get a call the day before! Then I couldn't drop it off at my original location without charging me more! That was 50 miles out of my way. I am not very happy with this whole experience.
JOSEPH MDefinitely would recommend. Ur store is awesome and ur staff are always helpful and so pleasant to work. Great job!!
MARY NIt would be nice to start with a full tank of gas!
Alexandria DAssociates and pickup experience were wonderful; I had absolutely no issues with this location. However, the truck itself was not properly maintained. The low brake fluid light came on while driving and brakes were functioning with a lot of difficulty. It did not feel safe and we ended up returning the truck early instead of moving the rest of our items.
Olivia SThe young lady who processed my rental when I picked up the truck was professional and friendly. This is not something I regularly experience in this post Covid world.
GEORGE BEasy in and out. Staff was great. Reservation was a snap.
Bob BOVERPRICED
Marcus RWHAT THE HELL, 117 BWCAUSE I WAS LATE???
Marcus RExcellent service
Eduardo INever been disappointed with Schwartzs Bait & Tackle
Boris IEquipment was great, staff was friendly and helpful - will definitely come back for future needs!
Jacob SThe Schwartz team is always the best. Thank you!
Kevin KI have rented from this location multiple times. They are always friendly, helpful, fast and efficient. Highly recommend!
Connie BPlease see comments above with customer preference of pick up location.
Roydean ASchwartz's Bait and Tackle is the best location for uhaul in Hamilton county. I have been renting trailers here for 25 years. Good people.
Stephen PSTOP asking what the customers will be towing with car dollies. Once you ask customers and then look up vehicle capacities of the towing vehicle and the towed vehicle, UHaul becomes responsible for any issues. My towing vehicle had many upgrades which allows increased towing capacity but I could not rent a dolly from you because the system indicated non compatability because of weights. If I agree to rent equipment and sign I will follow all limits, I SHOULD BE ABLE TO. If I ask for UHAUL to provide compatability limits, then it's would be OK to suggest not to tow those limits. NOT HAPPY because I wished to rent equipment, didn't seek advice and yet couldn't rent your equipment. I will also forward this comment to your national sales office along with your customer service nationwide office and include your legal office and COO. Thank you and do better please.
Lawrence SEven helped me with backing in the trailers
james mThis is the second time I have rented from Schwartzs. Both times have been great experiences! The staff are friendly and helpful.
John W