Customer Reviews for Schmitt Services
(U-Haul Neighborhood Dealer)

875 reviews

4400 N State Rd 9   Anderson, IN 46012
(N Of Town)

(765) 649-8735

Office Hours

  • Mon-Fri: 8 am–2 pm
  • Sat: 8 am–12 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/25/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(765) 649-8735

4400 N State Rd 9
Anderson, IN 46012
(N Of Town)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–2 pm
  • Sat: 8 am–12 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed
  • 9/2/2024: Closed
  • 11/28/2024: Closed
  • 12/25/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly people, great customer service, highly recommended!

Dennis Taylor 
Rating:
5.0

Nothing! Everything was excellent!!

Tina Settles 
Rating:
5.0

Great staff. We have used this convenient location before.

Jerry Tennant 
Rating:
5.0

Very positive wxperience.

Robert Gossage 
Rating:
5.0

Grateful for their customer support, will definitely be using this place again.

larry vandyke 
Rating:
5.0

Customer did not leave a comment.

Kenneth Williams 
Rating:
5.0

Customer did not leave a comment.

david neese 
Rating:
5.0

Customer did not leave a comment.

CARL HAPPEL 
Rating:
5.0

Customer did not leave a comment.

Jeannie Burris 
Rating:
1.0

Better internet service. Less steps to online rent. Fairer pricing.

Jacob Kimmell 
Rating:
1.0

The girl was rood and doesn't know direction of where located truck, she sent me back and forward to find the truck and was very rood about it

DZMITRY SHABLIUK 
Rating:
5.0

Customer did not leave a comment.

Forrest Gray 
Rating:
5.0

The owner was so nice and accommodating.

Michael Rolfsen 
Rating:
5.0

Customer did not leave a comment.

Scott Ice 
Rating:
5.0

Customer did not leave a comment.

AARON ZARSE 
Rating:
5.0

Customer did not leave a comment.

Crystal Espinoza 
Rating:
5.0

the aux port in the truck didn’t work, but the man who helped us at pickup was so helpful, i’m sorry i don’t remember his name

Makenzie Smith 
Rating:
5.0

None, great inventory

Robert Williams 
Rating:
5.0

Quick and easy to get in and out and also very friendly customer service

Anderson Herald 
Rating:
5.0

Nothing the service provided to me was excellent. I reserved trailer less than 12 hours before I needed it and they had Sunday hours which was perfect for me.

Jerry Dickey 
Rating:
5.0

Customer did not leave a comment.

PAULA HARRINGTON 
Rating:
5.0

Customer did not leave a comment.

Pete SCHMITT 
Rating:
5.0

Very good service and nice people running it.

Mark McCann 
Rating:
5.0

They worked with me to make sure I got the equipment I needed at a fair price. Good service

Paul Brown 
Rating:
5.0

Customer did not leave a comment.

Amber Petty 
Rating:
5.0

Very pleased

Kelly BROWN 
Rating:
3.0

Customer did not leave a comment.

James meyer 
Rating:
5.0

Easy drop off.

Matthew Burns 
Rating:
4.0

There was a mix up on the payment but the manager fixed it right away.

Terri Harris 
Rating:
1.0

SCHMITTS SERVICES DOES NOT NEED TO RENTING UHAULS, they are EXTREMELY unprofessional, they like to charge your card $167 MORE AND they don’t even give you a phone call to explain the NEW transaction. They are fraudulent, horrible and just down right need to be SHUT DOWN! Since this experience I WILL NEVER rent a uhaul again. I would rather WALK every single box to the new location than to ever rent another uhaul. I’m out $230 for a 24 hour rental that has MAYBE 50 miles put onto it

Emily Golden 
Rating:
5.0

Customer did not leave a comment.

Braden DeShon 
Rating:
5.0

Quick and easy service; no problems.

Randy Brown 
Rating:
5.0

Great people and friendly.

David Stapleton 
Rating:
5.0

Drop-off was easy and simple, and was able to check the trailer back in the next day over the phone.

JUPESI GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

David Hole 
Rating:
5.0

great service

Lewis Leonard 
Rating:
5.0

Customer did not leave a comment.

Richard Pinskey 
Rating:
5.0

Customer did not leave a comment.

Richard Bess 
Rating:
5.0

Customer did not leave a comment.

Michael McNab 
Rating:
5.0

The service was excellent!

Ignacio Santiago 
Rating:
5.0

Nothing! Don’t change a thing.

David Stapleton 
Rating:
5.0

I have used this location numerous times, it has been exceptional every time. Thank you for what you do.

Jesse Fordyce 
Rating:
4.0

Customer did not leave a comment.

Steve Doty 
Rating:
5.0

please ask business to actually ask before adding insurance cost when not included in contracted price

Brian Kohles 
Rating:
5.0

Customer did not leave a comment.

Eldred Coleman Jones 
Rating:
5.0

Customer did not leave a comment.

Kathryn Delong 
Rating:
1.0

Customer did not leave a comment.

Simon Holowach 
Rating:
5.0

Customer did not leave a comment.

carol sims 
Rating:
3.0

Customer did not leave a comment.

ALLEN HAAKE 
Rating:
4.0

Really expensive prob won’t do it again

Melissa Shockey 
Rating:
1.0

The worst customer service I’ve ever had. Lost truck for 2 days after dropped off. Building is very sketchy looking . Then lied about looking at their camera’s for drop off time .

Melissa Absher 
Rating:
5.0

It was difficult to do the after hours drop off because of cell service limitations. I tried 3 times to go through the steps specified online, but I gave up taking pictures of everything using the link provided by Uhaul and just put the keys in the drop box. Customer service during hours of operation was great and I've rented from this location many times.

Gabrielle Miles 
Rating:
5.0

Customer did not leave a comment.

Ramonna Knotts 
Rating:
3.0

Customer did not leave a comment.

Josie McLain 
Rating:
5.0

Customer did not leave a comment.

Amy Cox 
Rating:
4.0

Customer did not leave a comment.

Jacob Burkett 
Rating:
5.0

Customer did not leave a comment.

Jim Murrell 
Rating:
5.0

Customer did not leave a comment.

chris babcock 
Rating:
5.0

Customer did not leave a comment.

Todd Vanderbur 
Rating:
5.0

Customer did not leave a comment.

Richard Barnett 
Rating:
4.0

Customer did not leave a comment.

PAUL ZABORSKI 
Rating:
5.0

Customer did not leave a comment.

John Kanable 
Rating:
5.0

Two questions on my particular rental vehicle. Do UHaul trucks have cruise control? I saw the +/- switch on the stalk but could not find any other controls. I had problems getting either 12v outlet to work. They need to be checked for proper function (blown fuse?).

Dave Williams 
Rating:
5.0

Customer did not leave a comment.

brad templeton 
Rating:
5.0

Customer did not leave a comment.

John Kanable 
Rating:
4.0

Customer did not leave a comment.

STEVEN AMADOR 
Rating:
5.0

Customer did not leave a comment.

Kyle Gregory 
Rating:
5.0

Very much appreciate the service!

Jon Martens 
Rating:
1.0

I called and told the owner that I had gotten sick with Covid and would need a few days to get back.. when I felt better I went to get truck and it had been picked up by him and ith all my stuff in it.. I’m filing theft charges for my stuff inside truck.. I gave a extra $100 deposit for truck.. if he needed anymore money he could have called I would have gladly payed him.. there’s a certain way you are supposed to conduct yourself asa business owner that wouldn’t be a good choice.. also I had called U-Haul main office aswell and let them know.. definitely didn’t deserve to have to go look for my stuff

Joshua White 
Rating:
3.0

This U-Haul was a lot further out than my original, making my travel distance further. That was very unfortunate.

Mariah Thomas 
Rating:
1.0

Has nothing to do with the location the guy was super nice just the truck was horrible it broke down on us and we sat for two hours at a gas station in some town I don’t know. The truck wouldn’t shift out of park the guy took the inside of the truck apart and never put it back together for us just left it like that and told us to go it messed up twice more causing us to struggle with it yet again it was a mess will probably never use U-Haul again the simple fact it takes over a half hour to get someone just headed to where we were and another hr to get to us to even help us the message we gave them about what wasn’t working was never relayed to the mechanic correctly either. It was a complete mess.

Natasha Jones 
Rating:
1.0

Customer did not leave a comment.

Ashley Smith 
Rating:
5.0

Customer did not leave a comment.

Kenneth Johnson 
Rating:
5.0

Great experience. They came out to the trailer and got us all hooked up. Very friendly and helpful.

Jon Martens 
Rating:
5.0

Customer did not leave a comment.

Phillip Bowman 
Rating:
5.0

Pete was AMAZING. He was very helpful and respectful. He has wonderful customer service skills and is very personable. Will definitely be going back!

Kerrigan Hunnicutt 
Rating:
5.0

Customer did not leave a comment.

Libey Billar 
Rating:
5.0

Customer did not leave a comment.

Jeff Shaw 
Rating:
5.0

Customer did not leave a comment.

Doug Scholer 
Rating:
5.0

All good. Easy pick up & drop off

Michael Lee 
Rating:
5.0

Customer did not leave a comment.

pam gregg 
Rating:
5.0

Customer did not leave a comment.

Cory Bolinger 
Rating:
3.0

from beginning- I had advanced reservations that were made at another Anderson location(ACL) days prior .i arrived 25 mins early to pick the truck up when I arrived I was unable to get the key due to the location not being able to be picked up on my phone location to get the key out the lock box .. so my reservation were moved to this location which pushed my move time back another 2 hours .. The rep was really nice and willing to make sure that I got a rental but the first truck i received needed some maintenance work done to it and it shook really bad while driving it .so it had to go back and then I was giving another truck (2nd) where there wasn't even a quarter of gas in the truck and that broke down on me 6x's through out a move and I had to call roadside on the side of the highway I was able to push the truck after I kept restarting it to my new home where road side came and look and fix the truck which push my move time back another 6hours. and Then i was still expected to return the truck back at the time 1hour before i received the truck which was at 11am. I was able to call and Uhaul while waiting on roadside and spoke with someone who was trying to contact his regional manager and was unable to do so so he sent me an email where he told me to fill this form out some I wouldn't have to pay for this bad experience this was absolutely the worst experience of have ever received with U haul me and my family rent there a lot not sure if i will again if U haul is not willing to make this right

johnnell young 
Rating:
5.0

The gentleman who helped me out was extremely nice and helpful! Excellent customer service

Melisa Arreola 
Rating:
5.0

Customer did not leave a comment.

Doug Boring 
Rating:
5.0

Customer did not leave a comment.

Thomas Wallace 
Rating:
5.0

We’ve rented from Joe several times! Great service!

PHOEBE COWART 
Rating:
5.0

Customer did not leave a comment.

Lisa Reed-Clark 
Rating:
5.0

Customer did not leave a comment.

Mattie Brumley 
Rating:
5.0

Customer did not leave a comment.

john thompson 
Rating:
3.0

Customer did not leave a comment.

Ronald Fasbender 
Rating:
5.0

Customer did not leave a comment.

Beverly TAYLOR 
Rating:
5.0

It’s worked great we will be getting again soon :) thank you

JONI CAMERON 
Rating:
5.0

Customer did not leave a comment.

Wayne Masterson 
Rating:
4.0

Everything went smooth. No hassle

Patrick Murphy 
Rating:
4.0

NA

Matthew Taylor 
Rating:
5.0

Nothing it was great

MONICA Reed 
Rating:
5.0

Customer did not leave a comment.

Ashlyn Blevins 
Rating:
3.0

Good friendly service. Web site link didn't work that night but other than that everything was very smooth business. Vehicle clock still showed daylight savings time, very confusing!

Carol Williams 
Rating:
5.0

Customer did not leave a comment.

Christian Current 
No reviews have been submitted for this location.

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