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CARLOS H.
Customer Reviews for Save Rite Auto Rental Sales
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Great location; very professional!! Truck was clean and ready when I arrived to pick it up.
Keith W.I use this location frequently and deal directly with the owner or his son. A relationship has formed and I will not be going anyplace else.
William R.The van needs to be cleaned. There were chicken bones, some type of liquid on the floor.
Selina P.Cliff Blake who manages this store is pleasant,very professional, helpful and knowledgeable. I could go on. He deserves credit for operating a successful business for this company
zelda J.Make sure equipment as well kept
dennis C.Everything is GREAT!!!
Sophia S.Staff is very personable and helpful. Equipment is clean and well maintained. I will always use this location in the future.
Zanjala R.Its great!
William G.The app was very glitchy. It would kick me out and I had to start over. Ultimately I wasn't able to usd it to return the truck
Joseph C.Great location, service was great and fast and easy.
Milton C.Great service
michael M.I was supposed to have a dolly with my truck and I did not have one.
Carilyn F.The owner is outstanding with customer service skills and his passion for people is outstanding. I highly recommend this location.
cynthia J.Very prompt,courteous
KATHLEEN P.I would like to see an option for a step stool because the truck is so high. The service I received was very professional and I will be using this site in the future. Lady H
Harriet H.Not a thing
William G.Extraordinario servicio al cliente
VAUGHN F.Really nice
Donald A.continue doing what you're doing.
John S.The Pick up truck had very annoying Odor that smell like cigarettes and a dog odor too.
Maritza A J.the operator was polite and patient. I will use this location in the future.
Gloria L.I always rent from this location. The staff is friendly and helpful. Their vehicles are in great condition
Pettway K.What a great bunch of people. Very friendly and accommodating, I would rent from them any time.
Dominic C.Awesome experience! Completely different experience from the previous location I reserved a rental from!
MELANIE D.The counter gentleman was exceptional!!
Dennis M.I think it was all really great, no concerns, thank you
Gina S.The gentleman who was on duty was courteous and polite and a pleasure to work with. i especially liked the fact that he checked all the connections and the lights worked etc. very thorough and professional.
William D.The older gentleman was wonderful and explained everything. For the younger guy he needs an overall attitude and personality check. He was rude and very short with me. If it wasn't for the fact that I was tired, sore from moving. He would have got laid out.
Regan N.Service was excellent as usual.
Eric R.Love the services
Lenwood H.It was perfect nothing needs to be done.
Maurice K.The gentleman at the front counter was very polite and explained everything very thoroughly. Made me feel welcome.
Frankie W.He was very pleasant to deal with I appreciate his kindness.
Maurice K.The problem was with the equipment. It wasn't swept, the right tail light didn't work, and i didn't receive the hand dolly, for which I'd like to be refunded. I called roadside assistance about the light and dolly, but 1-3 hours was too long as I was on a schedule and needed to be at my destination by 1:30.
Ann W.Be more customer friendly and charge the correct amount and don't act like it's a problem when a customer calls in with a concern
jacqueline O.Location is great
Kathy P.Love the doggie!
Curtis H.I have been using UHaul since I was in college and never had a terrible experience, until this period. I am a customer from Maryland traveling to Chicago and I have three complaints. The first complaint discusses the auto transport I rented. I was driving from Maryland to West Virginia, up and down hills and I discovered that both straps to my tire were not secured correctly by the Baltimore location I rented from. Not only does the thought of this is frighten me, but I could have put myself and others in danger. The second complaint is calling roadside assistance and being placed on hold for 30 minutes to discuss the next steps for a tire pressure warning. After trying to read UHaul's manual and failed, I called the location I rented from and his excuse was that roadside assistance is busy during this time of the month. My third and final compliant is the inability to accelerate while I was pulling my vehicle on the auto transport. I only averaged 25 mph and could only reach speeds of 55 mph. Unfortunately, this turned a 12 hour trip to a 17 hour trip to Chicago. rented an auto transport and the straps were not secured correctly. I drove from Maryland to West Virginia, up and down hills, when I pumped for gas, I discovered that both straps were off.
Paris W.Add some strap to the hand carts
Melvina B.I repeatedly use this U-Haul. I love the customer service.
TANIA B.Cliff was very helpful and a pleasure to deal with.
Brian K.Cliff and his colleague were great to work with.
Theodore S.Really nothing sevice was great
rayon W.Everything was great!!!! Always a good experience!!!!
Tyrone B.The app/webpage does not always work. Please fix if This is going to be a regular aspect of rental experience.
Elka S.The location is in a barely discernable location. There are 2 businesses operating from 1 office. Drove around for 15 minutes trying to locate a empty office. Rang door multiple times for scheduled appt. Senior 'owner' states that he was 'unaware' of my pick up. Stated that the rental was probably made by his son. The truck I used was 'extremely' old and rickety.... As though it was falling apart. Returned truck under 7 hours but it was not checked in the next day when I called to confirm the cost. The person I spoke to was "EXTREMELY" rude! It did not sound like the same elderly man I spoke to the day before. I told him to give me the breakdown of the bill and he was reluctant cutting me off to tell me that it was on the email as though he just did not want to talk to me. When he got to the fact that there was a gas charge I was explaining why no gas was added due to the low mileage us (11 miles) the gauge didn't move and We simply didn't know how much to add. I had NO problem with the $5.00 charge but he became defensive and hostile as though I was refuting the charge. I also mentioned that there was a dolly charge even though the day before the senior person told me he had not charged me and that he would give it to me for anyway. Once again I was only stating the facts it was not to complain about the $10 charge but this person begin to tear into me about not only putting gas back into the truck but that I was clueless for expecting there to be no charge for the dolly. He went on to say "free for what." At that point I informed him that he was being extremely rude wherein he made some snarly comment and hung up in my face. I have rented from U-Haul for 35 years or more and lived in over four states and I have never experienced such terrible customer service skills in my lifetime! This person makes you ALL look bad whether he be the senior or the younger Mr. Blake. I would never rent from them again and I will make sure I tell others not to do so as well!!!
Esther L.Nothing, service was outstanding!
Therman R.We've rented trucks at this location on a few occasions and the service is always excellent. The truck has always been available. I have recommended and will continue to recommend this location. ¡Gracias!
Michelle R.