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The owner is outstanding with customer service skills and his passion for people is outstanding. I highly recommend this location.
Very prompt,courteous
I would like to see an option for a step stool because the truck is so high. The service I received was very professional and I will be using this site in the future. Lady H
Not a thing
Great customer service
Really nice
continue doing what you're doing.
The Pick up truck had very annoying Odor that smell like cigarettes and a dog odor too.
the operator was polite and patient. I will use this location in the future.
I always rent from this location. The staff is friendly and helpful. Their vehicles are in great condition
What a great bunch of people. Very friendly and accommodating, I would rent from them any time.
Awesome experience! Completely different experience from the previous location I reserved a rental from!
The counter gentleman was exceptional!!
I think it was all really great, no concerns, thank you
The gentleman who was on duty was courteous and polite and a pleasure to work with. i especially liked the fact that he checked all the connections and the lights worked etc. very thorough and professional.
The older gentleman was wonderful and explained everything. For the younger guy he needs an overall attitude and personality check. He was rude and very short with me. If it wasn't for the fact that I was tired, sore from moving. He would have got laid out.
Service was excellent as usual.
Love the services
It was perfect nothing needs to be done.
The gentleman at the front counter was very polite and explained everything very thoroughly. Made me feel welcome.
He was very pleasant to deal with I appreciate his kindness.
The problem was with the equipment. It wasn't swept, the right tail light didn't work, and i didn't receive the hand dolly, for which I'd like to be refunded. I called roadside assistance about the light and dolly, but 1-3 hours was too long as I was on a schedule and needed to be at my destination by 1:30.
Be more customer friendly and charge the correct amount and don't act like it's a problem when a customer calls in with a concern
Location is great
Love the doggie!
I have been using UHaul since I was in college and never had a terrible experience, until this period. I am a customer from Maryland traveling to Chicago and I have three complaints. The first complaint discusses the auto transport I rented. I was driving from Maryland to West Virginia, up and down hills and I discovered that both straps to my tire were not secured correctly by the Baltimore location I rented from. Not only does the thought of this is frighten me, but I could have put myself and others in danger. The second complaint is calling roadside assistance and being placed on hold for 30 minutes to discuss the next steps for a tire pressure warning. After trying to read UHaul's manual and failed, I called the location I rented from and his excuse was that roadside assistance is busy during this time of the month. My third and final compliant is the inability to accelerate while I was pulling my vehicle on the auto transport. I only averaged 25 mph and could only reach speeds of 55 mph. Unfortunately, this turned a 12 hour trip to a 17 hour trip to Chicago. rented an auto transport and the straps were not secured correctly. I drove from Maryland to West Virginia, up and down hills, when I pumped for gas, I discovered that both straps were off.
Add some strap to the hand carts
I repeatedly use this U-Haul. I love the customer service.
Cliff was very helpful and a pleasure to deal with.
Cliff and his colleague were great to work with.
Really nothing sevice was great
Everything was great!!!! Always a good experience!!!!
The app/webpage does not always work. Please fix if This is going to be a regular aspect of rental experience.
The location is in a barely discernable location. There are 2 businesses operating from 1 office. Drove around for 15 minutes trying to locate a empty office. Rang door multiple times for scheduled appt. Senior 'owner' states that he was 'unaware' of my pick up. Stated that the rental was probably made by his son. The truck I used was 'extremely' old and rickety.... As though it was falling apart. Returned truck under 7 hours but it was not checked in the next day when I called to confirm the cost. The person I spoke to was "EXTREMELY" rude! It did not sound like the same elderly man I spoke to the day before. I told him to give me the breakdown of the bill and he was reluctant cutting me off to tell me that it was on the email as though he just did not want to talk to me. When he got to the fact that there was a gas charge I was explaining why no gas was added due to the low mileage us (11 miles) the gauge didn't move and We simply didn't know how much to add. I had NO problem with the $5.00 charge but he became defensive and hostile as though I was refuting the charge. I also mentioned that there was a dolly charge even though the day before the senior person told me he had not charged me and that he would give it to me for anyway. Once again I was only stating the facts it was not to complain about the $10 charge but this person begin to tear into me about not only putting gas back into the truck but that I was clueless for expecting there to be no charge for the dolly. He went on to say "free for what." At that point I informed him that he was being extremely rude wherein he made some snarly comment and hung up in my face. I have rented from U-Haul for 35 years or more and lived in over four states and I have never experienced such terrible customer service skills in my lifetime! This person makes you ALL look bad whether he be the senior or the younger Mr. Blake. I would never rent from them again and I will make sure I tell others not to do so as well!!!
Nothing, service was outstanding!
We've rented trucks at this location on a few occasions and the service is always excellent. The truck has always been available. I have recommended and will continue to recommend this location. Thank you!
Cliff was great.
Very good transactions at pick up and drop off. No problems. Friendly staff!..Thanks
Friendly and personable
The staff at the Randalstown MD location was friendly and helpful. Trailer was perfect for the job I needed it for. Will visit this location next time I need a truck or trailer. Thanks!!
Truck had grass all over the floor and shelf. Had to clean it before putting our furniture in it. Need to do a better job of checking the condition before renting again.
He was friendly and helpful, made the experience really easy and enjoyable
Trailer door kept jamming and I can only assume the grease on the door rollers and track smeared on some of my cargo. Otherwise, all good and your representative (Cliff???) was great!
2 men ran this and it was a father and son. They both did a terrific job and were very pleasant. I was there when they opened at 9 am on a Saturday. and about 5 people pulled up 5 minutes before opening and they were swamped first thing. They both handled it with ease and were so friendly. Thank you for doing such a good job and making my experience a good one.
Make better note of pre-existing damage before allowing rental
The representative was helpful and accommodating Very friendly I LIKED him a lot
They lied about the miles I used and charged me way over.
Need no improvement perfect service. The staff were awesome
I have no comment
Thank you for the use of the 15 foot truck, and for your friendly help and service. David Mahood, Esq.
The service provider was friendly, helpful, and had me in an out in less than 10 minutes. Upon my return he was busy but made time to get me on my way as quick as he could. Which suited me just fine, I will look to this location for service again. I highly enjoyed my experience and I will recommend anyone I know to use this location.
More people working at the desk. I know it was a busy day but some people were waiting for a long time.
The vehicle was dirty and filthy. I have many photos. The tenant did not seem interested when I told him to vehicle was very dirty. I could've been given another U-Haul.The tenant skip walking around the vehicle to point out the marks I have those photos. I think this is ridiculous and with this coronavirus thing I had to buy disinfectant to clean the steering wheel, consul, door knobs and Shifters
