Hey were not very verbal. It was taking them a long time going back & forth between computers. I'm not sure whether the hold up was the computer ..the program ..or it was new to them - they said very little. One would expect â€¦sorry for the delay â€¦we're trying â€¦the computer is slow. SOMETHING. Then, basically, gave me the key & off you go!SHERI W.
Customer Reviews for Sas Food Mart
(Distribuidor de U-Haul del vecindario)
Everett, WA 98204
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 8:30 a. m. - 6 p. m.
- Mar. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Bryce C.
El cliente no dejó un comentario.BRADFORD V.
Explain that the info you share on line doesn't all transfer to local site..Tim P.
I have been able to rent the same day twice now. I didn't need to make a reservation a month out, just simply walked in and they have availability.BASHAN ROBIN G.
I made a reservation for 10' truck on Hewitt Ave in Everett. I got there and they had no truck. They phoned around and found one 5 miles away. Paid for extra mileage. Again. Even though I had a reservation at a closer location. "What can we do to improve?" Learn the definition of "reservation."Eric B.
Employees were very rude, rather than explaining how the rental pick up and return went they told me to just research it myself. When I asked employees a question about possibly getting a smaller Uhaul due to the one I rented being a little too big, they offered no help and said I needed to figure it out myself. I felt very uncomfortable there.SARAH H.
Easy in, easy out, great micro brew selection in the cooler for the after move relaxation. What's not to like?MATTHEW H.
Very convenientHeather C.
El cliente no dejó un comentario.Lauren M.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.AZEEM SALMAN S.
The guy in charge didn't tell me how it worked, until I was paying, he said I should pay per mile, which is not told on the publicity, you may think you can rent the van for only 19.49, but no. He even made me fill the van with gas, so I was not 19.49 but I ended up paying almost 70 for less than an hour. I should've chosen other moving van services. He was rude, in a hurry, not kind at all. Anyways I'll never rent a van with uhaul again.ALLIYZ H.
El cliente no dejó un comentario.JONATHAN A.
El cliente no dejó un comentario.William F.
Blankets need to be available. I was told they didn't have any even though I'd paid for them. Service was just generally rude and unhelpful.Julia S.
I was charged for gas when I left it higher than what I received when I took the truck.ANDRES FELIPE P.
I picked this truck up, from a gas station attendant who didn't go over ANY of the Uhaul contract info. He basically threw the keys to me. As such, I accepted the vehicle and moved my belongings. Imagine my surprise when I was automatically changed more than $70.00 for fuel that wasn't reviewed or verified by me OR YOUR employee. I will never be grifted by your company again. I had no idea what the fuel level was upon pick up. I had no idea what the cost was upon drop off. I was NOT charged market price for the fuel. I was taken advantage of. Never again. Plenty of other, better options.Nathan E.
There was no windshield washer fluid, and there were some screws and bolts on the floor in the bed as well as a couple Lego pieces. The driver side door weather stripping also needs to be replaced, and the window handle kept popping off every time I used it. Also the steering column is crooked and there was a wrench and gear indicator light on. Otherwise it worked as needed and drove long distance without issue. Truck #2818NATHAN DANIEL S.
Whoever y'all sent to help me unload my truck, THANK YOU for sending two of THE FINEST men I have ever laid eyes on. Bless y'allCassidy H.
Nothing. Everything was great.Bill R.
Great service and quick pickup.DAVID Q.
The woman who was working at this gas station/food mart when I arrived at 8:45am to pick up the truck was meaner than a junkyard dog. I asked if I could check in (NO!!!) or wait until 9am in the truck. She angrily yelled at me that WE ARE NOT OPEN YET! (I was standing inside the open store)... I WILL CANCEL YOUR TRUCK! (have no idea why she said this to me twice, but fortunately she did not). I went out into the parking lot and tried to call UHaul but was on hold for 40 minutes without ever getting through. A man who had been hanging around outside swept out the (locked) truck but would not help me further. I went back into the store and the woman did give me the key, but continued to yell at me "WE ARE NOT OPEN"! I have no idea why she acted like this.LINDA F.
The passenger side mirror needs a spot mirror added to increase visibility. You may want to check the u-joints and or rear end, every time I put the truck in drive I could hear a clunk.FRANK S.
Expected a full tank of gas but only had a little over 1/4 tank so had to fill before even leaving the lot. The back was not clean and had not been swept out. The attendant behind the counter was pleasant but the person that took me to the truck was rude, tossing the keys to me before even getting to truck then walking away.Keith R.
El cliente no dejó un comentario.THOMAS K.
1. I requested a 26 foot truck and was later told they point had a 20 foot truck available but said because of this that they would provide me an extra free day with the truck and was also told that if I needed more time with the truck that I could call the morning of the scheduled date of return (Friday) and just let them know and I would be able to have it for another day. Friday morning I called as directed and spoke to a different U-Haul representative to extend my time with the truck and was told that they wouldn't do that and that they needed the truck back by noon (it was then about 9:30am and I was a few hours away from the scheduled return destination). After informing the representative what I was previously informed she very rudely sighed and said that the longest I could keep it was 5pm and that after 5pm it would no longer be under contract. Might I add that I was moving my entire 4 bedroom household independently in a heatwave following my husband's death that resulted in my children and I losing our home. Because of needing to rush to return the truck against what I was previously informed it resulted in me suffering numerous injuries with trying to return the truck on time. Upon returning the truck I returned the truck with less than half a quarter tank worth of gas that I received it and was charged like $67 for fuel costs. I feel completely taken advantage of and had a horrible experienceMARISKA M.
Location forgot to give me a Dolly and it made my move very difficultSai Manoj B.
Have the equipment available when promised. We had to wait about 30 minutes to get the unit.GARY F.
El cliente no dejó un comentario.Amanda B.
El cliente no dejó un comentario.VIKTOR I.
El cliente no dejó un comentario.KEVIN K.
El cliente no dejó un comentario.JEFFERY S.
Please Have all requested equipment available at time of pickup and all prepaid items.Michael K.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Kate R.
There was very little explanation of how things worked. We could barely speak over the blaring music. Truck was full of dog hair when we received itBenjamin B.
Easy for drop off and check out process was very quick.Peter K.
I signed up for a 10' reservation from u-haul in Seattle as the preferred location. 24 hours before the reservation, they call and change my location to Everett. It would have taken 1 hour and 50 minutes and 3 buses to get to this new location or close to $70 for a private carshare. The customer service agent was unable to provide any discounts for the trouble. The rental pick up location was a gas station that did not feel safe. The truck keys were handed to me without any checks on brakes/lights or viewing the dirty interior.Liane L.
I called and booked a uhal via the phone due to the concern of checking the box that the truck was not available at the location I needed. The representative assured me the truck was there and there were no issues. The week of my move I was buying boxes and asked an in store representative if I needed to do anything regarding my uhaul. He stated my truck was available and no further action. On Wednesday I received a call saying my uhaul was not available. I missed the call and my order was cancelled. I called back the customer service number and spoke to a representative that told me she was unable to help. I asked her to transfer me to a manager. She transferred me back to the general line. The next representative I spoke to was able to get me a larger truck in an inconvenient location. She was understanding of my frustration. On Friday, I received a call saying the larger truck I booked was unavailable and I had to drive even further to a different location to pick up the truck. At the location I was told the price was going to be roughly $600 instead of $430. I told the representative that was incorrect and he told me I had to return the car to Corvallis, OR for a cheaper price. When I looked at my confirmation I had to return the truck to Eugene, OR. The entire experience was unpleasant and extremely unorgaizied. I was very disappointed with the customer service provided and being sent in many directions even though my uhaul was booked a month in advance.ANTHONY M.
El cliente no dejó un comentario.Bramda L.
El cliente no dejó un comentario.Doreen J.
El cliente no dejó un comentario.CARY P.
El cliente no dejó un comentario.Dongzhen B.
the truck wheel is not aligned with tires and the engine / transmission is horrible. extremely unsafe to operate. will never rent uhaul again.ZHEN W.
Don't allow reservations to be made and then moved to a location 11 miles away and a charge customers all the extra miles. If I had a better option I would never use u-haul again every time I have used u-haul the customer service has been complete garbage.Benjamin S.
Customer service was horrible on both ends of my experience. Rude and short to me. I had to go to 2 locations to pick up my truck and the first guy was no help! When I dropped off the truck, they said I had to wait 30 mins to have them check it out. I can't believe how rude both ends of this transaction treated meDana S.
Both at my pick up location and delivery location, they were extremely rude! At the pick up location, they left me stranded to figure out the car hauler and was going to put a homeless man in the truck to back it up to the trailer who was smoking. The drop off location, The lady in the office portion was very nice and helpful but the guys who unhooked my trailer weren't nice at all and the African-American employee kept yelling at me to hurry up and get my stuff out of the U-Haul and into my truck and he was threatening me with the air blower compressor because he wanted to blow the truck out. I told him I needed to still get my stuff out. He actually started spraying the air towards me while my personal truck was parked next to the U-Haul still while I was organizing my stuff. The other guy was at least helpful with my car hauler.Cynthia M.
I tried using the online pickup but it didn't work, some issue with the location service, I had it enabled but it kept saying it wasn't. But the counter help was helpful quick and the truck was clean and in good shape.RUSSELL L.
El cliente no dejó un comentario.BRETT B.
Great service, thanks!KEEFE K.
The cab and back of trailer was covered in dog hair. The dashboard and seats were covered in dust. I was obvious that no one bothered to clean the truck before I picked it up.Gregory M.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.KIMBERLY S.
El cliente no dejó un comentario.JAMES J.
El cliente no dejó un comentario.LEXI A.
I'm wondering why a $19.95 rental ended up at $114 when I only drove 33 miles and it took less than 3 hours. When did truck rental get so expensive? And why would you advertise a low rate when it never ends up that low. I used to love U-Haul, but I'm feeling really ripped off.MICHEL K.
El cliente no dejó un comentario.RICHELLE MARIE M.
Location and service poor. No one to assist with drop off.CHRISTOPHER R.
The people working at this location were extremely rude. Yelled at us and caused a scene inside this location. They charged me more then what I needed for miles and gave us a truck that was parked over a curb hanging into a ditch. And then proceeded to scream at us from inside the store while we spent 20 minutes trying to get the truck off of the curb and ditch. Would not recommend working with this locationCAROLINE C.
While I give the location I picked up the U-haul from an above average score, the location at 6443 Evergreen get;s a gakf star, i showed up to get the 26 foot rental and was told they texted me earlier that morning that their truck was broken and my rental had been transferred to a location "a couple blocks away" according to them. I had been dropped off so had no way to get there. The walk was several miles away by the time I had realized that. The rental I was offered was a 20 foot truck and not the 26 foot. NOT HAPPY to say the lease.JOSHUA A.
This is a great location rent a truck less than 5 minutes Surjeet he gone out of way to get truck he helps take the out of parking and inspect the truck nicely, very convenient location, friendly service, highly recommendMAQSOOD AHMED C.
El cliente no dejó un comentario.Sonia C.
El cliente no dejó un comentario.Gayle C.
Great customer service! TheJOSE V.
The truck was difficult to start. The customer service was excellent.THOMAS A.
Honestly I felt very uncomfortable going behind the counter to be helped, and I didn't understand the process as I would have liked... First time with this sort of experience. Every other time I've gotten a Uhaul there was a person that explained the whole process, and there was very clear instructions. I didn't feel I had that this timeRACHELLE D.
El cliente no dejó un comentario.KEVIN M.
El cliente no dejó un comentario.binod B.
El cliente no dejó un comentario.CHRISTOPHER M.
Vehicle smelled like cigarettes. The day before they called me up and rerouted me 20 min out of my way. They also sent me a text saying that if I feel out the information online then I could show up and pick up the keys. I filled out the information online including my driver's license pictures. I received an immediate confirmation that when I show up the keys would be ready. They were not. I sat around 10 min eventually after taking down all my information again he just hands me the keys. When I get home with the uhaul, There was no appliance dolly like I had requested and that they told me would be in the U-Haul. I called up and they let me know that they don't have my information on file and that I am driving around in a storm stolen vehicle. Then they proceeded to take my information for the third time in less than 24 hours and that I had to go to the original place that I was supposed to pick up the truck and get the appliance dolly. I showed up to pick up the appliance dolly and they charged me for it Second second time. Then when I returned the truck less than four hours later they charged me for the gas and mileage of going out of my way to pick up the truck and picking up the dolly. They told me that they would give me a free day which I did not need so I expected them to give me some sort of discount. All I got was a $50 discount. Will probably never go with U-Haul ever again.Christopher B.
The gas station owner was very helpful and kind.BEULA C.
They were very helpful to me.MICHAEL S.
El cliente no dejó un comentario.James W.
The staff were very friendly and helpful so I have no complaints or issues with them. What I am upset about is I reserved a Ford transit Van for my u-haul rental and did not realise the SAS food market was where I needed to pick up the vehicle as I used the website for the one on Evergreen way. When I arrived, I ended up receiving a Chevy Box truck which was not what I reserved, I was very frustrated that I was sent to the wrong location first and then I didn't even get the vehicle I reserved ahead of time online for. Also, I did not feel comfortable at the location I picked up the u-haul from as there were homeless drug addicts hanging out right outside the entrance and I did not feel safe being a single woman alone around those types of people. I do not know if the website needs to be updated or maybe the locations but according to what I reserved on line, it was supposed to be a different u-haul by Jiffy Lube on Evergreen way. Again come at the staff was friendly and helpful and I had no problems with them but overall my experience was unsatisfying and I hope I will be directed to the correct location and get the vehicle I actually reserved next timeERICA K.
El cliente no dejó un comentario.ALISON A.
El cliente no dejó un comentario.HARMAN S.
El cliente no dejó un comentario.KEVIN D.
El cliente no dejó un comentario.Venessa M.
El cliente no dejó un comentario.Charles J.
Very friendly and helpful.MARK R.
El cliente no dejó un comentario.PETER M.
Extraordinario servicio al clienteGEA Y.
El cliente no dejó un comentario.ROBERT L.
El cliente no dejó un comentario.JAMES L R.
El cliente no dejó un comentario.HOLLY F.
El cliente no dejó un comentario.EBONIE M.
Extremely helpful employees! They had a computer issue but were very helpful while resolving it.Caleb B.
El cliente no dejó un comentario.RUSSELL M.
El cliente no dejó un comentario.Robin J.
El cliente no dejó un comentario.ADAM B.
El cliente no dejó un comentario.VU NGOC N.
El cliente no dejó un comentario.MILES R.
El cliente no dejó un comentario.Andrew J.
El cliente no dejó un comentario.JAMIE K.
Very Good Customer Service! Very helpful with Time (He Extended it) Thank you so much!IREENE H.
El cliente no dejó un comentario.JULIE ANN T.
Very friendly and knowledgeable, answered all my questions and helpful with the process, Thank You!JAMES BURTON N.
This was so wonderful experience for me I will recommend this place to everyone the owner Mr. SURJEET WAS SO KIND AND HELPFUL AND THE LADY Tina WHO WORKS THERE WAS SO FAST IN DOING ALL THIS , I am glad I stopped by this place for my truck. 5 star rating is not enough for these guys they deserve the millions star for there service and kindness.GURPREET S.
Very knowledgeable, respectful & courteous. I will be glad to do business again with them also recommend them to my family, friends or anyone. Good job guys.FRANCK GOUSSEBEH B.