Customer Reviews for Santa Maria Business Park
(U-Haul Neighborhood Dealer)

614 reviews

545 W Betteravia Rd   Santa Maria, CA 93455
(W Of Broadway C/S Thornburg)

(805) 614-0363

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/10/2024: Closed

Services at this Location:

Contact Us

(805) 614-0363

545 W Betteravia Rd
Santa Maria, CA 93455
(W Of Broadway C/S Thornburg)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/10/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donald Mock 
Rating:
1.0

Sorry, but UHaul policy of making me pay $7.50/gallon for gas I didn't replenish is a crock of...Long ass day of packing, driving, unloading AND making sure I'm there by 5pm. It's just an unacceptable policy for a successful company like UHaul.

Gaynor DeWeese 
Rating:
5.0

Customer did not leave a comment.

Jp Henricksen 
Rating:
5.0

Customer did not leave a comment.

James Reid 
Rating:
5.0

Well maintained trailer, good customer hours and a clean facility.

Robert Vatter 
Rating:
3.0

Customer did not leave a comment.

Laurie Angel 
Rating:
5.0

Customer did not leave a comment.

Ray Parrish 
Rating:
5.0

Customer did not leave a comment.

Jose Chavez-Garcia 
Rating:
5.0

Customer did not leave a comment.

Gerardo Corona 
Rating:
5.0

The owners are very nice, accommodating and knowledgeable. Will definitely use their services again.

mary martone 
Rating:
5.0

Customer did not leave a comment.

Margaret TUMBIOLO 
Rating:
5.0

Dave and CC were great. Will definitely use this location again.

Oscar Perez 
Rating:
4.0

it was closed when we returned the truck. there was no one to talk to so we guessed were to leave the truck but it turned out ok because the email I received indicated all was well.

MICHAEL DICKE 
Rating:
5.0

Customer did not leave a comment.

Belinda Gail Schaefer 
Rating:
5.0

Customer did not leave a comment.

Brittany Castillo 
Rating:
5.0

The windshield was filthy. Like it had been sitting for months. You coul d not see out of it. Fortunately there was fluid in the washer and the wipers weren’t too bad. I stopped at a gas station and cleaned them.

Tim Connolly 
Rating:
5.0

Customer did not leave a comment.

Paetu Yang 
Rating:
5.0

Customer did not leave a comment.

Chris Garbiso 
Rating:
5.0

Customer did not leave a comment.

sandra cortez 
Rating:
5.0

Friday and helpful

Luara Castro 
Rating:
5.0

They’re the best and so friendly and very clean

Gregary Johnson 
Rating:
5.0

Very cuertious will recommend

Steve Lopez 
Rating:
5.0

Do not rent vehicles out that has a blown tire and one that’s very low on air. It’s a safety issue. When driving from Santa Maria we got pulled by a police offer in Barstow letting us know that we had a blown tire on the inside passenger side. As well as the other side but that one was just low on air. We had terrible gas mileage because of this issue but the safety was more concerning.

Chris Petrosie 
Rating:
5.0

Customer did not leave a comment.

Ted McTighe 
Rating:
5.0

Customer did not leave a comment.

Lori Houser 
Rating:
5.0

CC and David were great, best location in Santa Maria

CECILIA TODD 
Rating:
5.0

Customer did not leave a comment.

Thomas Fosse 
Rating:
5.0

Very nice folks

alejandro paz 
Rating:
5.0

Very friendly and knowledgeable. They are always a pleasure to work with.

Edward Jara 
Rating:
4.0

Customer did not leave a comment.

Dirk Heerding 
Rating:
5.0

Customer did not leave a comment.

Jose Otero 
Rating:
5.0

Definitely coming back next month when we move . Excellent service and friendly , professional staff. Thank you.

Jefre Mantlo 
Rating:
5.0

Customer did not leave a comment.

Cynthia Mesaros 
Rating:
5.0

I had a wonderful experience.

Javier CorreaIbarra 
Rating:
5.0

Customer did not leave a comment.

David Evernham 
Rating:
5.0

Customer did not leave a comment.

James Reid 
Rating:
5.0

Customer did not leave a comment.

Andrew Evans 
Rating:
5.0

you did great very friendly and helpful employees

paul paddock 
Rating:
5.0

Thank you for your support during this hectic move. Truly appreciate the flexibility. Keep up the great work.

Omar Salcido 
Rating:
3.0

Vehicle was leaking gasoline. When parked, there was always a wet (gasoline) spot beneath the fuel tank and a drop hanging on the bottom of the gas tank. With gas over $6/gal., that's as troubling as the environmental and safety hazards posed. Also, the "check engine light" was on the entire time I was using the truck, making me think I might end up on the side of the highway at any moment. Neither of these things built my confidence in U-Haul.

Walter Crone 
Rating:
4.0

I did have to sweep out the trailer before loading but that's it. People we're fantastic

Timothy Johnson 
Rating:
5.0

Customer did not leave a comment.

Vanessa Soto 
Rating:
5.0

Customer did not leave a comment.

Mike Motil 
Rating:
5.0

Nothing in particular

Jane Alcantara 
Rating:
5.0

Customer did not leave a comment.

Nima Ameli 
Rating:
5.0

N/A

Phillip Fierroz 
Rating:
5.0

Excellent service, outstanding employees. Will definitely rent from this facility again.

CECILIA TODD 
Rating:
5.0

Customer did not leave a comment.

William Yamamoto 
Rating:
3.0

Customer did not leave a comment.

Reyna gutierrez 
Rating:
5.0

Customer did not leave a comment.

JOHN WILLIAM DUGAN 
Rating:
3.0

Having break adapters could help and a little more instruction in coupling and un- coupling

Lynda Mondragon 
Rating:
1.0

The truck had 3/4 tank of gas ,which I took a picture of including mileage. The truck was covered in dirt , had to wash all the Windows before pulling out of the rental yard. The check engine light was on. Brought up both of these concerns to the rental yard with a basic shrug of their shoulders . Drove the truck 13 miles, put gas in it. Which was a bit more gas than it started with . When I checked my invoice i was charged for gas . Now I have to take my time & my gas to drive to the rental yard & dispute charges. Very unprofessional and disappointing experience. Will definitely not recommend this rental yard that does not take pride in their business.

GARY CAFFEY 
Rating:
5.0

Customer did not leave a comment.

Norman Almirol 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY VILLEGAS 
Rating:
4.0

when returning the trailer it was a bit difficult to back it into the parking spot, due to obstacles in the way (a pickup truck along the north row of bays and uhaul trucks on the corner)

William Gates 
Rating:
2.0

The windshield had probably 2 layers of dirt and dust caked on it - I could barely see out of it and had to improvise to clean an area to see out of by hand because I did not trust that I could use the windshield wipers and not make it worse; the front passenger tire was low when I picked up the truck and the slow leak got worse while driving so after the truck was loaded I had to call a towing service to put air in the tire and while I was driving back to the Uhaul yard to dropoff, the check engine light came on. So aside from the truck being ABSOLUTELY FILTHY INSIDE AND OUT, which says A LOT about the company, it was FAR from "well maintained" and THAT is why I won't use or recommend Uhaul again.

tracey thomas 
Rating:
1.0

Customer did not leave a comment.

Mark Crable 
Rating:
5.0

Excellent customer service with a personal touch.

Jeremy Polk 
Rating:
4.0

Customer did not leave a comment.

SUSAN FERGUSON 
Rating:
5.0

Great customer service from the staff

joseph lopez 
Rating:
5.0

Customer did not leave a comment.

Josephine Cabanas 
Rating:
3.0

Customer did not leave a comment.

Steven Andranigian 
Rating:
3.0

Customer did not leave a comment.

Donovan Blair 
Rating:
3.0

We ordered a trailer to pick up in Agoura Hills CA, not 120 miles away in Santa Maria

Alex Cohen 
Rating:
5.0

This location closes at 3:00 but worked with my brother for a late drop off and just told him where to park and drop the keys. I would just say that maybe that information should be known because it was really convenient but people might not want to use this location without knowing that because 3 is pretty early to close.

Darrin Kremer 
Rating:
5.0

Y’all could lower the cost of a 6x12. Honestly? The price was $1000 over than what I would have spent in Texas. Beyond ridiculous! Texas was charging $246.

Danielle Terry 
Rating:
5.0

Even though it was after hours the woman attendant came out and assisted me with check in. Very friendly!

JEREMY SHIPMAN 
Rating:
2.0

Give the customer a written, signed contract, forget the phone image contract, when you need to show the cop your contract, that's when you have no phone signal. When I discovered an error on my electronic contract, no one would fix it. I had bought extra days that did not get put on my contract... that is the contract I did not receive from the dealer. UHaul started calling for their truck 2days early. I cancelled the remainder of my hotel, and finished my job early to accommodate them. The UHaul assistance lady would call me and her phone number was assigned to a Los Angeles elevator company so I would not return the calls, I did not know it was really UHaul. Something is wrong there. She might have been calling from her other employer's phone.

Patrick Byrne 
Rating:
5.0

Very friendly staff excellent conditions equipment we will definitely be back

David Hughes 
Rating:
5.0

Customer did not leave a comment.

Jackie Gardner 
Rating:
5.0

Customer did not leave a comment.

CARLOS TREJO 
Rating:
5.0

I enjoyed the customer service very pleasant n nice I will recommend all my family n friends thank you

Dolores Aceves 
Rating:
5.0

Customer did not leave a comment.

Joseph Scarborough 
Rating:
4.0

Staff were AMAZING and very helpful!!

Robin Patten 
Rating:
5.0

Very nice people

RODNEY CHILDRESS 
Rating:
5.0

Very friendly and helpful.

Jeffrey Mercer 
Rating:
3.0

Trailer was dirty and lights did not work

larry neal 
Rating:
5.0

Customer did not leave a comment.

Greg Gidion 
Rating:
5.0

Excellent help and directions home from the couple working there. Really helped me out a lot!

michael isaman 
Rating:
5.0

Customer did not leave a comment.

John Garcia 
Rating:
5.0

Nothing everyone and everything was perfect

Anthony Martinez 
Rating:
5.0

You could have allowed me to drop the truck off in Goodyear AZ (one way) for the same price of having to drive it back to California .. other than that, was great thanks team uhaul SM

ysidro alfaro 
Rating:
5.0

Very easy to pick and drop off.

James Shaffer 
Rating:
4.0

I had dropped off the truck around 4pm and the facility was closed. Didn't know where to leave the 26ft truck. I left the truck in front of office and left message. Went by later to check on truck and it was taken care of. It was all good.

Michael Commander 
Rating:
5.0

Customer did not leave a comment.

Wayne Flores 
Rating:
4.0

Customer did not leave a comment.

Michael Cava 
Rating:
5.0

Truck headed a good vaccume. Other than that, all was good.

Jeromy Moon 
Rating:
5.0

Customer did not leave a comment.

Danny Morales 
Rating:
5.0

Customer did not leave a comment.

Mark Masangya 
Rating:
5.0

Have all other dealers follow the Santa Maria model of customer service.

Jose Martinez 
Rating:
4.0

Customer did not leave a comment.

Stewart Cassell 
Rating:
3.0

I had to drive to 30 miles to Santa Maria to pick up the trailer because there were no trailers closer to get.

dorothy pflugardt 
Rating:
5.0

Customer did not leave a comment.

Patrick Doty 
Rating:
3.0

I still have not recieved a credit on my account as per the deposit I gave far exceeded the cost and fees of the rental and my account should have been credited the day my rental had been returned. Please fix this problem dl5onmee

CHAIRLEAN MOREARTY 
Rating:
4.0

Customer did not leave a comment.

Consuelo Sanchez 
Rating:
5.0

THANK YOU FOR AN AWESOME USE.

candice lorei 
Rating:
5.0

Thank you for being so friendly and helpful!!!

griffan chanley 
Rating:
4.0

Customer did not leave a comment.

Devon Myers 
Rating:
5.0

Customer did not leave a comment.

Peter Diaz 
Rating:
5.0

Very friendly staff

Robert Bullock 
No reviews have been submitted for this location.

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