Customer Reviews for Santa Fe Tow
(U-Haul Neighborhood Dealer)

711 reviews

3280 US 40 Hwy   Blue Springs, MO 64015

(816) 463-9533

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 6/22/2024: Closed
  • 6/29/2024: Closed

Services at this Location:

Contact Us

(816) 463-9533

3280 US 40 Hwy
Blue Springs, MO 64015

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 6/22/2024: Closed
  • 6/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Barry does a great job!

Mary S 
Rating:
3.0

The gentleman not so friendly. Not sure why my bill was split into two bills.

TONILYNN J 
Rating:
3.0

Customer did not leave a comment.

ToniLynn J 
Rating:
5.0

Customer did not leave a comment.

Steven H 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
1.0

Dealer (Santa fe Tow) recorded wrong mileage. Overcharged and was no help with resolving their mistake

Brianna S 
Rating:
5.0

I had ordered 2 furniture dollies and they didn’t have them and claimed they never have them. I had to run around town to purchase 2. Staff was excellent.

Garry H 
Rating:
5.0

Only charge the mileage to the customer that the customer actually uses. Do not charge the mileage used for moving/parking the vehicle. Every time I have rented a truck, I get charged for an extra two miles that I didn't even use. I look at the mileage when I enter the truck the first time and again when I exit it the last time. Uhaul always adds extra miles for moving their own truck and passes it to the customer which is absurd.

Marie J 
Rating:
5.0

Dropped off the truck after our move and it was fast and easy and the people were friendly and helpful.

Scott H 
Rating:
5.0

Great guy

Dhurba G 
Rating:
5.0

Friendly staff willing to help 100% recommended

ABIXAEL D 
Rating:
3.0

I requested a dollie however there was none at the facility from where I rented. I drove to another facility who also had no dollie however they did have boxes, locks, and dollies for sale. I understand now, some facilities have no supllies just a place to pickup a truck. I was charged excess milage however no one informed me of the maximum milage I was allowed.

Patrick S 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Everything went perfect, no recommendations for improvement needed!

Timothy B 
Rating:
5.0

Customer did not leave a comment.

Andrew R 
Rating:
5.0

Truck was ready for us as promised and nice and clean. The staff was polite and helpful.

David R 
Rating:
5.0

Dani Forest at Santa Se is excellent at Customer Service. Always professional and willing to help with whatever I need!

Zachary K 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M 
Rating:
5.0

Customer did not leave a comment.

DENISE T 
Rating:
3.0

Customer did not leave a comment.

Reid H 
Rating:
5.0

Great experience. Friendly people and very accommodating. Would definitely do business with them again.

Peter S 
Rating:
5.0

Customer did not leave a comment.

Kimberly M 
Rating:
5.0

The lady was super nice she made the experience great and even helped me out by showing me a better way to book on the app from what I did! The truck I needed was there & ready and it was an overall a first time great experience! Will stick w them for sure!

Trenisha P 
Rating:
4.0

Really small parking lot for big trucks with trailer

Glen M 
Rating:
5.0

Friendly staff, didn’t try to charge me for a million things, called, got me a van very quickly, and that was that, would recommend. 👍

Greg W 
Rating:
5.0

Customer did not leave a comment.

Aiden B 
Rating:
5.0

Customer did not leave a comment.

Jennie M 
Rating:
5.0

Customer did not leave a comment.

Nathan M 
Rating:
5.0

My first U-Haul rental and it was a great experience.

Jeff P 
Rating:
5.0

Santa Fe folks are great - so friendly to work with and they make the process easy!

Nathan M 
Rating:
4.0

Easy to check out

TERRY G 
Rating:
5.0

Perfect and smooth process from start to finish! Santa Fe Tow was wonderful and provided great service. Thank you so very much!! Sherry

Victor S 
Rating:
3.0

Customer did not leave a comment.

marigrace h 
Rating:
5.0

Customer did not leave a comment.

Brian H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Very nice and professional employees

Graham B 
Rating:
5.0

Great experience and so easy! We’ll definitely recommend Santa Fe Tow and will be returning customers.

Nathan M 
Rating:
5.0

Customer did not leave a comment.

TARIQ M 
Rating:
5.0

Customer did not leave a comment.

Marc A 
Rating:
5.0

I have no suggestions. Service was fast, efficient and thorough.

Loraine N 
Rating:
5.0

Everything went well and I appreciate the service!

Fred U 
Rating:
5.0

Customer did not leave a comment.

RANDOL W 
Rating:
5.0

Customer did not leave a comment.

Joshua h 
Rating:
4.0

Location was great, truck was in good condition, everything went well…except using the app to pick up rental.

Brooklyn T 
Rating:
5.0

Clerk was SUPER friendly.

Morgan E 
Rating:
3.0

Make sure that what people rent lije dollies are actually going to be there. Rented truck And dolly specifically for appliance moving. Appliance dolly was not in there. Also truck fuel was on empty when picked up. Had to put gas in b4 any moving. Otherwise everything else went well. Easy to rent.

ALEXANDER R 
Rating:
5.0

Customer did not leave a comment.

Danny C 
Rating:
5.0

Customer did not leave a comment.

Jamie A 
Rating:
5.0

Customer did not leave a comment.

Michael Z 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Customer did not leave a comment.

MARCUS H 
Rating:
1.0

Sante Fe was ok... Uhaul however,.. Allowed me to rent from a location for a 6:30pm return, when they close at 5pm. Then a 2.5 hour long conversation with Uhaul (of which an hour was in the Sante Fe Parking lot) because it was gated and I was told I "can't leave the trailer outside the gate but we don't know what to tell you.... Eventually I said fuck it and went home. I was supposed to receive a call from someone at Uhaul to discuss this absolute ball drop but no one has called. If the situation ends here I will be using any other means necessary to avoid Uhaul in the future and will be advising family and friends the same. I lost an entire event with my family because your automated system, then phone reps, completely failed.

Kyle F 
Rating:
5.0

The trailer had a tail light out, but that's my fault that I didn't check it before I left. If they would have known, it would have been fixed by the..

Aaron H 
Rating:
5.0

Customer did not leave a comment.

Tristan L 
Rating:
2.0

Trucks are always on the verge of breaking down and have issues with transmission, cosmetic issues and more. I rent Uhauls almost every weekend and this particular location has very poor equipment and trucks.

EMMA O 
Rating:
5.0

Customer did not leave a comment.

Timothy S 
Rating:
5.0

Customer did not leave a comment.

Kristian D 
Rating:
5.0

Customer did not leave a comment.

DANIEL M 
Rating:
5.0

Nothing everything was great

Lester S 
Rating:
4.0

I booked the truck and auto transporter 2 weeks in advance, still it was not made available at Ballwin, MO location. This was very frustrating.

Narendra K 
Rating:
5.0

It was very good

Ray B 
Rating:
5.0

Customer did not leave a comment.

Tiffany H 
Rating:
5.0

Customer service was excellent at this location!

Lynn H 
Rating:
5.0

Customer did not leave a comment.

Dana C 
Rating:
4.0

Need to check the air conditioner

marjorie n 
Rating:
5.0

Easy pick up and return truck was fairly clean and air conditioned staff at Sante fe towing was kind and courteous

Cody S 
Rating:
4.0

Customer did not leave a comment.

Jessica P 
Rating:
5.0

Nothing exceptional service

Taleda T 
Rating:
5.0

Will use again

Jose P 
Rating:
5.0

Dani is the sweetest and has vast amount of knowledge on the UHAUL I recommend Santa Fe Tow for any UHUAL needs

JESSICA F 
Rating:
5.0

Customer did not leave a comment.

Paula B 
Rating:
5.0

Everything was excellent

lolita w 
Rating:
4.0

Customer did not leave a comment.

Joe D 
Rating:
5.0

The Santa Fe Tow representative who assisted us was so very efficient, helpful and kind. All the staff members we encountered on our U-Haul pick-up day were friendly and helpful. Our rep was gracious and understanding when I misplaced the keys to my vehicle, which forced me to miss the "verify your equipment" timeframe. In addition, ALL the customer service people contacted via the 913-287-1888 number were kind and helpful as well. This was my first experience with renting a U-Haul, and Santa Fe Tow facilitated a very positive experience for me and my family. Many thanks!

Ramoma G 
Rating:
5.0

Clean and staff is very friendlt

Stephanie T 
Rating:
5.0

Customer did not leave a comment.

Jim J 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Stephanie T 
Rating:
5.0

We used an after hours drop off at this location. Doing the online drop off on my cell phone was a little confusing but I got it figured out & when I called the next day to confirm everything the gentleman on the phone was very helpful & polite. Thanks!

Brett M 
Rating:
5.0

Customer did not leave a comment.

MARVIN W 
Rating:
1.0

Not only was the U-Haul old but nobody was there to give me the key. After going through the super long process via online that took me 15 minutes, then I had to call somebody to come and give me the key and they said they wouldn't be there for 20 minutes. Which by that time I had already cut into my time for renting the u-haul. So I did not rent it and I asked for a refund.

Jessika G 
Rating:
4.0

The door was very hard for me to pull down, definitely need lubrication, that's it

Paula B 
Rating:
5.0

Customer did not leave a comment.

Joshua T 
Rating:
1.0

Customer did not leave a comment.

Lori B 
Rating:
3.0

Chunk was in the right front tire. Road service was called and did an excellent job replacing it. More information would of been nice. How to use app.

barbara m 
Rating:
5.0

Customer did not leave a comment.

Kent B 
Rating:
5.0

Everything was fine except one thing I had requested moving blankets and didn’t find out until I got there to pick up the truck that there were none. I had called the day before and it would’ve been nice if that was mentioned because I could’ve went to the hardware store and bought a few other than that all was well

Dave H 
Rating:
5.0

Customer service was just the nicest and courteous people I've been around for a while

richard w 
Rating:
5.0

Dani was great job and was very helpful!

Barry f 
Rating:
1.0

Give me my dam jeep back.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Sherilyn V 
Rating:
5.0

Customer did not leave a comment.

Claudia B 
Rating:
5.0

I use Santa Fe Tow frequently for UHaul Rentals and the experience is always FIVE STAR SERVICE! Highly recommend this great team!

Sally M 
Rating:
5.0

Customer did not leave a comment.

Cindy H 
Rating:
5.0

The return was a bit difficult with the mileage. Overall easy process.

Latrece H 
Rating:
5.0

Everyone was very friendly

KATHY W 
Rating:
5.0

Have a big space to accommodate units and easy to locate.

Paul M 
Rating:
5.0

Instructions on website for allowing location were not correct. The person answering the phone quickly helped with this issue.

Kathy G 
Rating:
5.0

Very pleased that Sante fe towing would take care of the verification and the checkout on returning I am not the best on computer or mobile devices and when I saw that uhaul could charge a $20 fee I was glad I rented it from Sante Fe tow They took care of it

Brent G 
Rating:
5.0

We had not picked up the rental within 30 minutes of the scheduled time and, without notice, UHaul canceled the reservation. The guys at Santa Fe Towing were more than helpful in getting things squared away and getting us on our way with our equipment!

Linden J 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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