Comentarios de los clientes para Sanger Mini Storage

Great customer service

Notified manager that check engine light was on. She acknowledged that she was aware of this and that truck needed maintenance.

I have no complaints it was a good experience

Truck was hard to drive

Not to much call the people they were awesome made me feel like family.

Rude and not helpful. Did not want to open office door

Location was fine, prices were very high.

Great customer service. Your representative was able to accommodate me in the most professional manner.

Online check out was easy and convenient.

The truck was cleaned out but has crumbs throughout. Windshield was dirty. I just expected it to be covid clean. Or at least given something to wipe down the steering wheel. The truck had very loose steering. And had trouble shifting under small load. Office was nice and was immediately checking truck.

I was very satisfied. Mona was super helpful and friendly. I will definitely go to that location again.

I have used u-haul many times, this was the most pleasant experience of them all...?? Mona was so sweet, she made the experience so smooth and pleasant. I would recommend this location to anyone.

It's too far

My experience here has been fantastic! Employees are helpful. Great on the phones. Very helpful.

Nice customer service. Thank you.

Helpful if vehicle had available USB ports in order charge phones

Daniel went above and beyond to help me with my move!

It was a bit of a drive from my house but it was easy to find and the young man, who helped me, was very thorough.

This is the second time we have rented from this location and both times it did not seem as though they knew what they were doing and the process took forever. Maybe more training would help.

U-Haul needs to stop over booking people's booking because I booked a trailer for Friday for 24 hours and somehow they fucking over booked mine thang god the sanger one had the trailer I needed

While we were patient throughout the whole process, we felt the receptionist was not prepared or well-informed on how to utilize the computer system. Please provide better training is all we ask for the sake of others.

Upgrade your computer system so it doesn't freeze up every time I go in there!

Great people. Great service.

Great customer service

People are always friendly and helpful, no changes are needed

No improvement necessary - agent was polite, very thorough and professional.

Nothing I can think of!

Clean your trucks and have your person doing the renting do her job without a attitude.

The people were friendly and had all the information. The truck was clean and worked great!!! One thing that I had trouble with was it would have helped to have a lower step to get into the truck. I am short and have a bad back. Rating: A++++++

It was a great experience. Mona at Sanger Self Storage is awesome.

Reserved wed, 11/21 guy left without telling anyone, waited for someone to get back to me for 1 1/2 hr no compensation nothing, had to cancel Thanksgiving at my home because No truck to get my new furniture for my guest. Finally got a live person to reserve on 11/24, went ok, it smelled & had couple of dents/scratches we told them about & we took pic of gas & mileage before we drove away. Took pic & put gas to 1/2 like it was given to us & took same picture as people did and they over charged me $3 & some change, not a big deal but WHY?? 1 they didn't show me what they had but I showed them mine picture that we took of ONLY Trip A for our around trip. Not coming here for anything and don't recommend. I was told by friends they too had bad experience here at 110 Academy Sanger, CA!!

Nothing that I can think of right now. We already have another job, possibly.

AC didn't work

Deposit has not been credited back it's been 4 days since return trailer also payment was charge but my deposit still hasn't been credited very upset cause it's $ 203.23 and the final rental only came out to 67.74 and that's been charge to original credit card of reservation when return

Notify customers the day of if any items are missing not 3 days later

THANK YOU for helping us !! Mike and Sherry

This place was some what good, i had extra boxes ( unused )they did not let me return them .

Very nice

Friendly customer service. Staff was great

Friendly staff, quick transaction

Great service!

The truck had no gas and I put $15 and didn't even get reimbursed. Ridiculous! Lost a customer

I booked online andcwhen I got there to pick it up all the info had to be put in the computer again. Then it locked up and had to be reentered. While that was happening and because I was in a hurry ( hence: why I booked on line) I proceded ti hook up to the trailer. Then the lights didn't work and the assistant wanted to replace the bulb. After bumbling around for several minutes I said forget it and I will deal with it. Sorry experience overall but typical of what my experiences have been with uhaul in general. If there was anybody else to deal with I would.

Daniel was fantastic! Very helpful even though the place was crazy busy. Fast and efficient.

Sanger mini storage is amazing everyone is super helpful and nice!

Somehow I got charged 10$ more

Thank you for your help.

Not a thing. Truck was ready for pickup when we got there. Friendly service. Thank you very much

The customer service part was horrible. The office staff for that location was very rude and bad attitude through the whole process. Not helpful at all.. I will not refer anyone to this location. The rental and equipment overall was great!! But, staff Definitely needs major improvement on good customer service!!!

The guys renting the uhauls were very unprofessional and they were playing around as if everything was a joke. They thought that the "system" being slow was funny and they took forever to complete my rental. I was asked if I wanted the insurance and I said NO and they still applied it. When I went to return it no one was in the office and the sign said open. So I had to return it the next morning and again the sign said open bug no one was there but I just left it because I don't want to be getting charged.

Staff was excellent!!

The managers were very professional got me exactly what I needed . Great customer service look forward to next time.

Reciept sent to email has broken link. Was overcharged when making reservation online. Amount charged in final reciept from Sanger Mini Storage does not match total taken out of my banking account.

Actually have a truck available for reservations previously made.

Not a thing. The staff was awesome. After I couldn't find the original store I found his one and I'm glad I did. So helpful and courteous. I'll be using this office again