Windows were all dirty
JESUS C.
Customer Reviews for Sanger Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The representative at Uhaul and Storage facility was excellent
anna A.The online process is a little confusing and complicated. I feel the application qualification could be done before actually picking up the truck. I wasted 30 minutes of paid to get that done.
Joel A.Lady at the office was 35minutes late coming back from her lunch.
JUAN V.Very clean, safe and efficient...great experienceðŸ‘
DENA J.Everything went well, from pickup to drop off.
JEFFERY B.I had an existing reservation for >1month for a 20 foot truck. 3 days before my move I was contacted and told it was not available and given a location >15 miles away as the nearest location. I had already chosen my drop off location previously. Upon changing my reservation, my drop off location was changed to >1 hour away from my move location without telling me. This created a huge problem from me on moving day. This was extremely unprofessional and I will not be recommending this service or service location to any other friends/family. One positive was that the mobile app was useful in checking in and dropping off.
HENRY D.They were rude. The person who helped me gave me a hard time about returning the u-haul to a different location and demanded I return it to the original location.
kenia C.The lady in office always has a bad attitude.......
YESENIA T.The lady over changed me 17 miles, so a total of $18.53 Because she could not enter the mileage correctly in the system. Horrible Experience!! Never again... people please be aware of mileage on uhaul before leaving and point out to rude lady at counter or you too will be over charged!
MELISSA H.Thank you for your awesome support ! Awesome!
GILBERTO ZEPEDA G.Extraordinario servicio al cliente
ANGELITA H.Notified manager that check engine light was on. She acknowledged that she was aware of this and that truck needed maintenance.
TIMOTHY S.I have no complaints it was a good experience
David S.Truck was hard to drive
NICHOLAS A.Not to much call the people they were awesome made me feel like family.
Danny K.Rude and not helpful. Did not want to open office door
Martin A.Location was fine, prices were very high.
ANAMARY O.Great customer service. Your representative was able to accommodate me in the most professional manner.
Rosie C.Online check out was easy and convenient.
Rhonda R.The truck was cleaned out but has crumbs throughout. Windshield was dirty. I just expected it to be covid clean. Or at least given something to wipe down the steering wheel. The truck had very loose steering. And had trouble shifting under small load. Office was nice and was immediately checking truck.
MATTHEW M.I was very satisfied. Mona was super helpful and friendly. I will definitely go to that location again.
TAMMY W.I have used u-haul many times, this was the most pleasant experience of them all...?? Mona was so sweet, she made the experience so smooth and pleasant. I would recommend this location to anyone.
Betty M.It's too far
Marcelo G.My experience here has been fantastic! Employees are helpful. Great on the phones. Very helpful.
Winona R.Nice customer service. Thank you.
Lori W.Helpful if vehicle had available USB ports in order charge phones
Eric G.Daniel went above and beyond to help me with my move!
Michael B.It was a bit of a drive from my house but it was easy to find and the young man, who helped me, was very thorough.
Jean K.This is the second time we have rented from this location and both times it did not seem as though they knew what they were doing and the process took forever. Maybe more training would help.
Sandra M.U-Haul needs to stop over booking people's booking because I booked a trailer for Friday for 24 hours and somehow they fucking over booked mine thang god the sanger one had the trailer I needed
Joshua J.While we were patient throughout the whole process, we felt the receptionist was not prepared or well-informed on how to utilize the computer system. Please provide better training is all we ask for the sake of others.
Rhomel G.Upgrade your computer system so it doesn't freeze up every time I go in there!
Kelly W.Great people. Great service.
Angel G.Extraordinario servicio al cliente
carlotta C.People are always friendly and helpful, no changes are needed
pam B.No improvement necessary - agent was polite, very thorough and professional.
Thomas S.Nothing I can think of!
jorja J.Clean your trucks and have your person doing the renting do her job without a attitude.
Peggy L.The people were friendly and had all the information. The truck was clean and worked great!!! One thing that I had trouble with was it would have helped to have a lower step to get into the truck. I am short and have a bad back. Rating: A++++++
Tamara H.It was a great experience. Mona at Sanger Self Storage is awesome.
Thomas O.Reserved wed, 11/21 guy left without telling anyone, waited for someone to get back to me for 1 1/2 hr no compensation nothing, had to cancel Thanksgiving at my home because No truck to get my new furniture for my guest. Finally got a live person to reserve on 11/24, went ok, it smelled & had couple of dents/scratches we told them about & we took pic of gas & mileage before we drove away. Took pic & put gas to 1/2 like it was given to us & took same picture as people did and they over charged me $3 & some change, not a big deal but WHY?? 1 they didn't show me what they had but I showed them mine picture that we took of ONLY Trip A for our around trip. Not coming here for anything and don't recommend. I was told by friends they too had bad experience here at 110 Academy Sanger, CA!!
Maria B.Nothing that I can think of right now. We already have another job, possibly.
karen J.AC didn't work
Weston P.Deposit has not been credited back it's been 4 days since return trailer also payment was charge but my deposit still hasn't been credited very upset cause it's $ 203.23 and the final rental only came out to 67.74 and that's been charge to original credit card of reservation when return
geromimo C.Notify customers the day of if any items are missing not 3 days later
Sharon R.THANK YOU for helping us !! Mike and Sherry
Sherry B.This place was some what good, i had extra boxes ( unused )they did not let me return them .
Gerry S.Very nice
MAX G.Friendly customer service. Staff was great
veronica R.Friendly staff, quick transaction
Fabian G.Great service!
Joe A.The truck had no gas and I put $15 and didn't even get reimbursed. Ridiculous! Lost a customer
STEPHEN A.I booked online andcwhen I got there to pick it up all the info had to be put in the computer again. Then it locked up and had to be reentered. While that was happening and because I was in a hurry ( hence: why I booked on line) I proceded ti hook up to the trailer. Then the lights didn't work and the assistant wanted to replace the bulb. After bumbling around for several minutes I said forget it and I will deal with it. Sorry experience overall but typical of what my experiences have been with uhaul in general. If there was anybody else to deal with I would.
KELLY W.Daniel was fantastic! Very helpful even though the place was crazy busy. Fast and efficient.
steve L.Sanger mini storage is amazing everyone is super helpful and nice!
JENNA M.