Customer Reviews for S&S Bait & Tackle
(U-Haul Neighborhood Dealer)

598 reviews

1203 W Fairgrounds Rd   Artesia, NM 88210

(575) 308-0610

Office Hours

  • Mon-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(575) 308-0610

1203 W Fairgrounds Rd
Artesia, NM 88210

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lazaro R. 
Rating:
5.0

Good experience in renting the trailer. No issues at all. Kevin was very helpful and informative. Hat's off to Kevin!

Jaime S. 
Rating:
5.0

Customer did not leave a comment.

Cooper K. 
Rating:
3.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

Customer did not leave a comment.

Duane L. 
Rating:
4.0

Truck had not been cleaned He had to get from another dealer out of Texas so I think it was Texas dealer not Artesia NM dealer who had not cleaned it

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Sharon Y. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
2.0

Way to expensive for what I got and how long used also you might want to tell someone the “ “Check engine lite” was on the last 100 miles!

steven R. 
Rating:
3.0

Customer did not leave a comment.

Wilbur M. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Customer did not leave a comment.

Benito H. 
Rating:
5.0

There is nothing they fix everything is good the attention is good the equipment is clean excellent treatment!..

arlen L. 
Rating:
5.0

Everything was great 👍

Michael M. 
Rating:
5.0

The UHaul return agent was timely and helpful disconnecting trailer, and was timely getting the trailer disconnected. The UHaul man was courtesy and help.

Marvin W. 
Rating:
5.0

Outstanding service.

LUIS V. 
Rating:
5.0

Kevin was great. Had everything ready

Paul N S. 
Rating:
5.0

Customer did not leave a comment.

Giovani C. 
Rating:
5.0

Very helpful. Answered the phone promptly and helped me drop off trailer that I was towing with a large motorhome.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Fredy C. 
Rating:
1.0

Got my milage and price all wrong. Will nvr rent from here again.

Chasity C. 
Rating:
1.0

The store was closed when I got there ( three hours before posted closing. I had to park outside fenced area due to lack of room for trucks to park on lot.

Victor M. 
Rating:
5.0

Keep doing what your doing

Albert C. 
Rating:
5.0

Very friendly and helpful. Will be using this location for all my rentals

corey T. 
Rating:
3.0

First problem is the trailer's lights didn't work. Insisted the problem was a fuse on the truck. Started going all over looking for fuse boxes. Tried another trailer, worked fine.. So that wasted a lot of our time. Second problem is the pads that I ordered were filthy. Dirty, bird poop and cat pee on them.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Kevin was so helpful and kind.

Angela B. 
Rating:
5.0

Kevin was so nice and helpful!! He's a great person.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

miguel B. 
Rating:
5.0

Great guys!

Oscar R. 
Rating:
5.0

The guys here were very helpful and kind!

Oscar R. 
Rating:
4.0

Very good on this end, but location drop off was messy and junky, but friendly and courteous personnel.

George G. 
Rating:
5.0

Customer did not leave a comment.

Tonya K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I was helped right away.

Jose C. 
Rating:
5.0

Friendly and very helpful

William M. 
Rating:
5.0

The haul representative was very knowledgeable and very personable. Will be renting from his location from now on.

Vincente A. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

U-HAUL worked great for us on a move from NM to CO. Could not have asked for better service on either end, Would recommend it to anyone,

David M. 
Rating:
5.0

I had an excellent experience with this location. Kevin was very helpful. Thank you so much!

Kevin S. 
Rating:
5.0

Gentleman waas very friendly, and was quick to help out!

Cassandra C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

barbie L. 
Rating:
5.0

Now we're talking about good customer service. What an awesome place. Great guy. I will use S & S for everything I can.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Ivan V. 
Rating:
4.0

Customer did not leave a comment.

Jimine M. 
Rating:
5.0

Very good service. Ready as promised. Would definitely use again.

terry M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Eduardo Javier Q. 
Rating:
5.0

continue to provide great service from this providing location

Sal S. 
Rating:
5.0

Kevin Clemets is a SUPER nice person, he was very helpful and made sure everything was working properly.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Rul V. 
Rating:
5.0

Super friendly people let us return and leave our vehicle late at night

Concepcion M. 
Rating:
5.0

Customer did not leave a comment.

Camren S. 
Rating:
5.0

If you need a Uhaul, this is the place to go! 👍🏽

RAQUEL S. 
Rating:
3.0

No one was there, it was a muddy and flooded dirt lot. I had no direction where to park the trailer and got soaking wet unhooking it.

Colin B. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

UI haul rental in Artesia is unique. The man was very friendly and helpful.

Robert P. 
Rating:
4.0

This location was good. Could have been great but the entrance isn't clearly marked. The location wasn't “opened” when said due to the location serving customers late the night before. The location doesn't have a nice appearance from the road as it looks like a loggers lot with Uhaul trailers in it. The owner was great and worked hard for us, could use some more products like receivers and balls for trailers.

Ryan E. 
Rating:
5.0

Kevin does a good job he try to take care everyone but always mulitasking

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

Paula J. 
Rating:
5.0

Yard is slightly confusing upon entry, but the employees are very friendly and very helpful. The fuse for one of my truck's trailer turn signals was blown (I didn't know it was blown beforehand) and they changed it for me. I didn't even ask them to do it (I'm a mechanic by trade so it wouldn't have a big deal for me to change it real quick) and by the time I said I would take care of it real quick, they already had my truck's fuse box open and were changing it for me, free of charge. Best U-Haul experience I've had and I've had a lot of them.

Perry R. 
Rating:
5.0

Customer did not leave a comment.

BERT D S. 
Rating:
5.0

Great customer service

Arturo B. 
Rating:
4.0

Customer did not leave a comment.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Deanna L. 
Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

jessie O. 
Rating:
5.0

Very friendly and accommodating. Communication was great!

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Gustavo H. 
Rating:
5.0

Great experience overall.

Jacob V. 
Rating:
5.0

Customer did not leave a comment.

Cristel C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Johnny W. 
Rating:
5.0

The Attendent was extremely helpful and went over and beyond with assisting me.

Raul C. 
Rating:
5.0

Excellent customer service, would definitely recommend to others.

Cody A. 
Rating:
5.0

This was honestly the only good uhaul experience I've ever had.

davis G. 
Rating:
5.0

No real improvements needed. Equipment is well-maintained and staff is friendly and professional. The only thing I can recommend is this location needs to have pickup trucks available and it would be perfect.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

Your on line tools didn't work. Your rep had to call and hold on the telephone for a lengthy time.

Shelly H. 
Rating:
5.0

Work on your truck it felt like it was falling apart

jimmy E. 
Rating:
3.0

Return people were very very helpful.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

debbi M. 
Rating:
1.0

I rented a 5x9 trailer for 3 days and returned it as I should on the evening of the 3rd day, the gal that works there said I will email you a receipt I said thank you and went home. Next day I get an email from Uhaul saying I didn't complete my contract because I didn't return the trailer. I called the gal there and he says well you just returned the trailer yesterday (Monday) (I returned it on Sunday) I was like Sir, I returned it on Sunday I have the call here I made to you on Sunday at 6:41 pm to let you know we were outside with the trailer, he was like weren't you the one stuck in Albuquerque? Obviously we were not so I don't know if this gal is having memory problems or is really good at faking it now I have a charge for a late return!! Won't be using this place ever again.

Amarely C. 
Rating:
3.0

Though these people were friendly, they did not have a functional computer system so the whole transaction was done on a cellphone and no print out of this service was available. Also we were not told to return the unit to a specific location, so we ended up running around to drop it off.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

No improvements needed. Fast, respectful service and the equipment is exactly as advertised. The staff takes pride in making sure everything is right for the customer.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Jenny S. 
Rating:
5.0

Always good people to do business with.

CHAD F. 
Rating:
5.0

The location is also the site of a Bait and Tackle shop so the property is rural and has lots of other vehicles and equipment. I wouldn't call it ‘clean and inviting' but it IS convenient and the only UHaul rental/return location for 30 miles. The staff is very friendly and helpful!

Juliana J. 
No reviews have been submitted for this location.

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