The best customer service I have ever had at a U-Haul location. Keep up the great work! Gracias.Ronald R.
Customer Reviews for S&R Motorz Super Hitch Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lora M.
El cliente no dejó un comentario.FIDEL A.
i didn't receive the vehicle i reserved, i was given a smaller truck with a gas tank well below 1/4Colby S.
Fast and easy! Thanks!Aaron L.
El cliente no dejó un comentario.Richard E.
El cliente no dejó un comentario.Amie K.
Short hours. They are only open 9-12 each day. Small crowded lot. Longer hours would be helpful. It appears to just be a side business with their other hitch business. It was convenient for the drop off, but the online check-in didn't work at all. This wasn't their fault. Evidently it's a known issue by U-Haul.Enoch D.
Keep up what you're doing.gary T.
El cliente no dejó un comentario.Myron B.
The location was easy to find, and the associate helpful in getting us our rental trunk when the U-haul text and email links were not working well.Andrea H.
It was dark and rainy, I locked the truck and left the keys in the drop box. Please note, that I returned all 6 of the furniture pads that I rentec from the pickup location.Francis H.
Everything was fine except for the cigarette butts and dirty tissues that were in the console when we picked it up, and the stench associated. There would have been an easy fix for a disgusting situation. The truck itself was good.ANNE F.
El cliente no dejó un comentario.Lynda K.
These guys are great friendly helpful no problems renting from them at all will go back to them anytime I have a needken F.
El cliente no dejó un comentario.Brandon Z.
Ruben was great.The trailer was ready and all the paperwork took less than 5 minutes before I was on the road. The return was very quick and easy as wellKevin C.
El cliente no dejó un comentario.JR O.
The location was poor because i had to drive 50 mile to get a one way truck. The people were i rented the truck were very sweet and helpful.LEAH JEAN M.
El cliente no dejó un comentario.Djoni C.
El cliente no dejó un comentario.greg V.
The people in this location are really nice 👍antonio V.
Wwe ordered 2 furniture dolleys, which weren't available. I was on hold for about 20 minutes trying to find someplace near us to get the dolleys. I was told there were none available in the Portland area--this would've been nice to know when we placed the order. Needless to say, it was a major hassle for me and my daughters to load without these. Not very happy with Uhaul.Laurie M.
El cliente no dejó un comentario.jakub K.
Customer service was excellent, everything went smooth.brian S.
Great customer service. I eil surely udder thecm again and recommend to others.Wilbert W.
El cliente no dejó un comentario.Christine L.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.Leo Z.
S & R didn't have the equipment that I ordered so we burned through 2 hours driving to Hillsboro to get the things I ordered. The outside of the truck was dirty as was the inside of the cab and when I tried to notify through the app it wouldn't allow me to take a picture. The odometer reading was off and when I tried to update the odometer and fuel reading through the app it didn't work so I was charged a bunch of extra money due to these inconveniences. I was charged 50 extra miles and two rental periods because of tech problems.Greg H.
Wish we remembered the name of who helped us. So helpful. It was one less thing to worry about on a stressful day. THANKSBill O.
Need to double check the mileage of the vehicle before renting it outTed H.
El cliente no dejó un comentario.Lathern S.
Ruben, one of the owners, helped me return my vehicle. He was very helpful and friendly, and has a really nice shop. I think my husband will be bringing his truck here!Shannon T.
El cliente no dejó un comentario.Nichole B.
Lower the price to rent a uhaul. It was overly expensive. Next time I will consider Looking at competitors to find a lower price.Carlos G.
El cliente no dejó un comentario.Karen K.
El cliente no dejó un comentario.Erik K.
They were accommodating on when I could return the trailer.William S.
El cliente no dejó un comentario.Shawn S.
Confirm equipment availability; the store did not have appliance dolly I had reserved, creating difficulty; needed to rent a dolly from another store to complete move; confusion has ensued re return of the dolly.Daniel T.
Awesome experience, will recommend to others???Matthew M.
El cliente no dejó un comentario.Don H.
El cliente no dejó un comentario.Heather R.
S R Motorz is ALWAYS great people to deal with !!!Ray C.
place said open said open till 5 no one there at 4:30 dropped key in box.ralph T.
Improve the inventory site so customers don't get a reservation for something NOT in stock 3x at 3 different locations!!!!!heather D.
El cliente no dejó un comentario.Francisco E.
Just continue doing a good job!Rhonda G.
Best customer service I have had in a LONG time. Please note - the Hillsboro office was the worst customer service of all time. Thank goodness for Cornelius!Stacey L.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.William J.
Good service. Knowledge and friendly. Clean language (much appreciated in this world today).RICHARD C.
Again we were not told to drop the trailer at this location, so these ratings refer to the drop off location in Forest Grove.Launa D.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.Dawn H.
El cliente no dejó un comentario.Gerald A.
The tow dolly was missing a tail light. The sales man was nice enough to call Uhaul and take care of the issue. I had to drive to another uhaul location to get the light installed. Not huge but still an inconvenience that I was in a time crunch to hit the road. I was provided with a discount and I didn't have to talk to anyone to complain. I appreciate his diligence in taking care of the issue.Vernon H.
Excellent customer service at this site...it is not a full time uhaul location. It is a business that rents out uhaul equipment as well.Mariur S.
El cliente no dejó un comentario.Sarah B.
Initially this was not the spot I was going to pick up my trailer. I was told by the Uhaul store on Tualatin valley hwy (after just speaking to them an hour prior and confirming my reservation) that the trailer was not at the location I requested and was in fact 12 miles In the opposite direction. not only was the equipment not in the place I reserved but I had to pick up a day early to meet my timeline.colby S.
Great service, employees were helpful and friendly.JOSE G.
El cliente no dejó un comentario.Paula N.
El cliente no dejó un comentario.Gerald A.
El cliente no dejó un comentario.Jim V.
El cliente no dejó un comentario.dan T.
The employees were friendly and helpful. We requested 3 weeks prior to have dolly,hand cart 12 pads and a 6x12 trailer at a specific location. A few days prior we were informed it worked need to be a different location for pickup. When we arrived they had the trailer, and the band cart. Zero blankets and zero dolly. When making a long distance move with limited time, this was frustrating. We had to drive to another location for the dolly and use our own blankets to protect the furniture. Our expectation with reserving well in advance was that our needs would be met. They were not. For the price we pay, that was a disappointment.Michael C.
Easy to do business, in and out, no grief. Friendly knowledgable staffpeggy Y.
El cliente no dejó un comentario.Marco L.
El cliente no dejó un comentario.James F.
Very helpful and friendly fast serviceJanis F.
El cliente no dejó un comentario.Arlan G.
Was used prior to transport marijuana. I appreciate being told about this in advance. Still, i feel there could be steps taken to ensure that prior customers don't leave odors behind or to clean up after. I'm suspecting that the drop off facility charged extra to clean again due to the odor which was not caused by me.LISA N.
Fastest U-Haul rental in history. Truly renewed my faith in the brand. Usually just buying a roll of packing tape from a U-Haul store is a time consuming chore. These guys rocked.micheal W.
The fastest ever check out and in that I have experienced. This place is great.Christina L.
Tell this place to clean the truck and air it out immediately when returned, not every four days or so. Entire truck reeked of raw pot that had been hauled...raw moldy pot in the rafters and floor, floor covered with forest type debri, branches etc. They also charged me for 10 miles more on gas than what I wrote down for my personal info ... wish I'd take a pic of that too. We have pics of the inside of the truck bed...if you are interested. Had to roll with it anyway and now my storage locker is a bit on the smelly side, hoping that it dissipates.Susan B.
El cliente no dejó un comentario.Kristine S.
Was incorrectly billed for the wrong number of days. Customer support corrected this quickly - Thank you. Hopefully this location will do a better job of reporting going forward.Todd T.
Easy hassle free exoeruence, friendly serviceNicholas R.
Pickup location changed without notice. Truck was very dirty. Cup holder was like someone vomit in. Window terriblely dirtyâ€"difficult to see through. Cargo area was a messâ€"had to sweep out before putting and loading my boxes and furniture in.Katherine S.
Very nice people to work with. I'll be back if I need any U Haul equipment!Rex B.
The location and people I dealt with that pick up we're awesome. However the person I dealt with on the phone making the reservation was very pushy did not listen to what I had to say and stuck to the script that I am assuming U-Haul has provided him. I will not be using your call in service to order any U-Haul again I will just go directly to the pickup place and order it from them.geroge B.
El cliente no dejó un comentario.JORGE L.
El cliente no dejó un comentario.Derek B.
The location was fine the uhaul system is poor.if uhaul gives a confirmation you assume your confirmed but to get a call a day before the move that the pickup location is 30 miles away and it is a smaller truck puts you in a bind. Also i was confirmed for a 8am pickup so as i was sitting in the parking lot at 8am i got a text saying to see if the location is open at 9am. Just poor communication. Maybe don't give a confirmation until it is actually confirmed.Troy B.
El cliente no dejó un comentario.Rikki S.
Please post a sign with hours and a key drop off.Deborah W.
El cliente no dejó un comentario.Richard D.
Very nice helpful people. No problems!Rex B.
El cliente no dejó un comentario.Mark H.
The gentleman was helpful and only took a few minutes to sign me out, another well rehearsed action by your U-Haul crew.Patrick A.
I had to make a change to my reservation at the last minutes and they made it possible to accommodate these changes with my schedule. Everything went very smooth with the reservation & pick up. Customer service was wonderful.Albert P.
Took a while to get someone to help me. Once the employee responded, everything went well. The trailer was older; but it worked just fine.paul V.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.bill K.
El cliente no dejó un comentario.Katie C.
El cliente no dejó un comentario.Nichole B.
Clean out cigarette butts and smoke smell from truck cab!LYNETTA R.