Customer Reviews for Sandlake Gas And Grocery
(U-Haul Neighborhood Dealer)

42 reviews

20960 Sandlake Rd   Pacific City, OR 97135

(503) 392-3039

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: 12:30 pm–5 pm

Services at this Location:

Contact Us

(503) 392-3039

20960 Sandlake Rd
Pacific City, OR 97135

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: 12:30 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TONI LAWSON 
Rating:
5.0

The Lady who helped me was very friendly and helpful. Went the extra mile to make sure I was satisfied with my rental. Gave me some good advice and excellent customer service! Would recommend using this location to anyone.

DAN SECHAFF 
Rating:
5.0

Customer did not leave a comment.

Paul Barnes 
Rating:
5.0

Customer did not leave a comment.

ANTHONY TON 
Rating:
5.0

Local store.. Family owned. Perfect location for me..

Sean Martin 
Rating:
5.0

Customer did not leave a comment.

lee peterson 
Rating:
5.0

Customer did not leave a comment.

Robert Grummel 
Rating:
4.0

Customer did not leave a comment.

Andrew Child 
Rating:
4.0

Customer did not leave a comment.

Jennifer Reddekopp 
Rating:
5.0

Customer did not leave a comment.

caraie gardener 
Rating:
3.0

The location was fine, but the trailer lights did not work. The taillights where broken, and I did not find this out until the trailer was loaded and we tried to leave early in the morning. The turn signal and brake lights worked.

Eric Oathes 
Rating:
3.0

The drop off location was over 20 miles away from my home. U-Haul had changed the drop off location 3 times during my rental. When I returned the truck the owner gave me keys to their chain linked area and told me to unlock the gate and put the truck away. I was also charged for extra mileage when I had to drive over 20 extra miles for drop off. This was not convenient or welcomed.

TONI VADER 
Rating:
5.0

Customer did not leave a comment.

John Blackwell 
Rating:
5.0

Customer did not leave a comment.

pam deane 
Rating:
5.0

Very helpful in explaining everything

Jeff Allmon 
Rating:
5.0

this location is the best and friendliest place to rent from

Debra Florke 
Rating:
3.0

Customer did not leave a comment.

Matthew Botten 
Rating:
2.0

There was no assistance in hooking up. The flat 4 connector was damaged. I took it upon myself to procure one from another unit. The contract information was emailed and not available in print. Did me no good. Now for U-Haul - 1. The quick links on the safety chain could not be turned without a wrench. The chain as stored was twisted upon itself indicating that was the proper way to attach. NOT 2. The ball hitch coupling screw down knob was hard to turn. I lubricated it. Much easier. 3. Some people like me do not do the internet thing well. Fix the system. Other than the above, my trip was great, uneventful. free of any issues. The trailer towed very well. My load stayed securely in place. Good trip.

Martin Chandler 
Rating:
5.0

Customer did not leave a comment.

Donald Passmore 
Rating:
3.0

Customer did not leave a comment.

Monica Collett 
Rating:
5.0

Customer did not leave a comment.

Donald Passmore 
Rating:
1.0

Charged me for $70 for safe toe that I declined didn't appreciate that. And then having to drive an extra 125 MI to get the equipment that I reserved in another location.

John Brown 
Rating:
3.0

Inside of vehicle was muddy. Very friendly staffer. Pick up was somewhat convoluted and chaotic. Overall okay.

MIKE PAPPAS 
Rating:
5.0

Customer did not leave a comment.

Sylvia Mcdonough 
Rating:
5.0

Customer did not leave a comment.

Andrea Paris 
Rating:
5.0

online

Matthew Rehl 
Rating:
1.0

Tires on trailer were bad, after 1 blowout was told not to pull until the other tire was replaced.

Linda Campbell 
Rating:
3.0

Customer did not leave a comment.

Duncan Reid 
Rating:
5.0

Customer did not leave a comment.

Leah Passmore 
Rating:
3.0

Attempted to drop off at Tillimook,OR Uhaul. While pulling in to the driveway, an employee walked up to the gate and locked it and did not look at us. Simply walked away even though we were just feet in front of him. I understand closing time but a couple of seconds to give us some guidance would have resulted in a significantly better customer experience. The experience at the Pacific City drop off was much better.

Chris Layeux 
Rating:
3.0

Customer did not leave a comment.

Ronald Minchin 
Rating:
5.0

Drop off location was changed twice.

NORMAN LAFAUNCE 
Rating:
5.0

Customer did not leave a comment.

Michael Osterman 
Rating:
2.0

My first paid reservations with 24/7 in tillamook had the truck reserved when i showed up to pick it up at 4:00 on friday the truck had not been returned so they made arrangements for me to drive 20 miles to sand lake location to get the truck. When i returned it on saturday evening they told me someone would be there to just knock on the door i knocked and knocked and knocked no answer so i then drove the truck home and back the next morning which increased my mileage which i had to pay for and the truck was filled with gas they apologized but things like this shouldn't happen to someone renting from you guys. That's why i put a very poor if i ever rent from U-Haul again i hope that when you reserve a truck it is there when you get there i hate paying extra mileage when my vehicle can't be delivered and must return the next day.

randy hennessey 
Rating:
3.0

The proprietor basically pointed to a trailer and said “hook that one up and drive up the the door and I will take a picture of the hookup”. That was it. About 20 minutes later I received a text asking that I document the condition of the equipment. By the time I got to a safe location the link was no longer active.

James Burton 
Rating:
5.0

Customer did not leave a comment.

Peter Lapp 
Rating:
3.0

Customer did not leave a comment.

David Faires 
Rating:
5.0

They are very nice people and were very helpful. Great customer service. 👍

Darlene Dennis 
Rating:
5.0

Quick & easy. Great Local folks.

Sean Martin 
Rating:
3.0

Customer did not leave a comment.

Mike Wilcox 
Rating:
5.0

Was very surprised how courteous and helpful they were with getting equipment getting it loaded hooked up all around very very respectful people

mark palmer 
Rating:
2.0

Customer did not leave a comment.

Alan Haugen 
No reviews have been submitted for this location.

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