Customer Reviews for Sandersons Trailers & Hitch
(U-Haul Neighborhood Dealer)

499 reviews

1018 W Corbett Ave   Swansboro, NC 28584

(910) 326-1394

Office Hours

  • Mon-Thur: 9:30 am–4 pm
  • Fri: 9:30 am–3 pm
  • Sat: 9:30 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 6/6/2024: Closed
  • 6/7/2024: Closed
  • 6/8/2024: Closed
  • 6/9/2024: Closed
  • 6/10/2024: Closed
  • 6/11/2024: Closed
  • 6/12/2024: Closed
  • 6/13/2024: 1:00 pm - 4:00 pm

Show All Hours

Services at this Location:

Contact Us

(910) 326-1394

1018 W Corbett Ave
Swansboro, NC 28584

Services at this Location:

Office Hours

  • Mon-Thur: 9:30 am–4 pm
  • Fri: 9:30 am–3 pm
  • Sat: 9:30 am–12:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 6/6/2024: Closed
  • 6/7/2024: Closed
  • 6/8/2024: Closed
  • 6/9/2024: Closed
  • 6/10/2024: Closed
  • 6/11/2024: Closed
  • 6/12/2024: Closed
  • 6/13/2024: 1:00 pm - 4:00 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gary McLamb 
Rating:
5.0

Customer did not leave a comment.

Caroline Regis 
Rating:
5.0

Associate at this location is awesome.

Lee Brooks 
Rating:
5.0

Customer did not leave a comment.

Peggy Ogburn 
Rating:
5.0

Customer did not leave a comment.

william lucas 
Rating:
5.0

Customer did not leave a comment.

LEAH EVANS 
Rating:
5.0

Great service and People!!!

Lucia Lento 
Rating:
4.0

GPS

Michael Guzzi 
Rating:
5.0

Great service and friendly staff at this location. And I will definitely recommend a friend. And come back in the future if I need to.

RYAN MATTOCKS 
Rating:
3.0

Customer did not leave a comment.

Craig Chwojdak 
Rating:
5.0

I don't believe there is anything to improve on. When I need a uhaul I always go to the store in Swansboro. I get great customer service.

Warren Avery 
Rating:
5.0

The Uhaul app would not work properly to accept gps location and frequently would not load the dashboard. Android with 5G data at the time. Sandersons is excellent. Erin is great to work with!

Robert Fortin 
Rating:
4.0

Customer did not leave a comment.

Greg Kizziah 
Rating:
4.0

Customer did not leave a comment.

James Hardin 
Rating:
5.0

Customer did not leave a comment.

Jessica Thomas 
Rating:
5.0

Customer did not leave a comment.

BETH Barton 
Rating:
5.0

Have free snacks and drinks.

scott gruenke 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HAYES 
Rating:
5.0

All the as excellent.

Michael Hoy 
Rating:
5.0

Terrific experience!! Accidentally left my bank card there over the weekend. When I discovered I had done so, I retraced my steps back to the Uhaul place, only to find they had found it and were just about to call me about it. Great people!!

Steven Plourd 
Rating:
5.0

Excellent people to work with.

Richard Martin 
Rating:
1.0

Check engine light on. Truck broke down twice. Roadside assistance never showed till next day just horrible

shanon wilson 
Rating:
5.0

This location is the absolute BEST!!! So friendly and accommodating!!

CHRISTINE THOMPSON 
Rating:
5.0

Customer did not leave a comment.

David Tomlinson 
Rating:
1.0

The equipment initially was not available. It was stressful and bothersome. The 24/7 staff fixed the issue and made it better.

Lisa Berrier 
Rating:
5.0

Staff was professional and courteous. I would rent at that location again. Charles Myers

Charles Myers 
Rating:
5.0

Customer did not leave a comment.

J Hedges 
Rating:
5.0

If someone has opted for the mobile pickup tell them to bring their passport or to have avfriend or employer number ready... all my family n friends was at work, other than that this process was amazing, all the reps i spoke with was so helpful and patient with me... i was able to do everything I needed. I am grateful.

Daniel Norman 
Rating:
5.0

The young lady was helpful with me thank you

Craig Sanderson 
Rating:
4.0

Customer did not leave a comment.

BURGIN BEALE 
Rating:
3.0

The app-based "virtual" pick-up was atrocious. I spend about 2 hours getting check in complete and had to get a share ride back to my residence to pick up personal documents as "proof" of who I was, though not having to provide such documentation in any of the 4 previous U-Haul reservations I've completed within the past year. The online "phone support" was anything but, and I could actually hear receptionist and a colleague (I presume) making jest of my frustrations in the background.

Kurt Eriksson 
Rating:
5.0

To sum it up I would recommend that anyone that needs to rent moving equipment use the Swansboro u haul.I was very satisfied

EW Gurganus 
Rating:
2.0

The truck was not in good shape, a lot of miles and very poor condition. I was concerned about the truck breaking down because it didn’t shift well, mechanically it sounded unstable.

Amber Styron 
Rating:
5.0

Erin was great to work with! Great authorized dealer.

John Nash 
Rating:
5.0

Customer did not leave a comment.

Barbara Rhamey 
Rating:
5.0

Customer did not leave a comment.

James Bittles 
Rating:
5.0

Customer did not leave a comment.

Cindy Evernham 
Rating:
3.0

Customer did not leave a comment.

Matthew Carmon 
Rating:
3.0

We droped the van off on a sunday so no people were at the business, however the link worked because we had a young person with us to do the tech for droping it off. I am old and like person to person business so this type of thing does not happen but overall was happy with the rental.

Max Garrett 
Rating:
3.0

I've been there 3 times to rent or drop off rentals from 1 way trips and each time, no one was there. During normal work hours.

Frank Messina 
Rating:
5.0

They do a great job and easy to get a uhaul

Latricia Westmoreland 
Rating:
5.0

Nothing

Roger Easley 
Rating:
5.0

Customer did not leave a comment.

James Powers 
Rating:
5.0

Customer did not leave a comment.

Katherine Hill 
Rating:
5.0

Great customer service

Ronald Barber 
Rating:
5.0

Really liked how easy the pickup from phone was.

Edgar Determan 
Rating:
5.0

Another great rental experience!

Tamela Trusler 
Rating:
5.0

Customer did not leave a comment.

Omar Caraballo Pietri 
Rating:
5.0

Enjoy renting from this location Friendly service

Craig Cox 
Rating:
5.0

Customer did not leave a comment.

Tamela Trusler 
Rating:
5.0

Customer did not leave a comment.

Stephen Pinciotti 
Rating:
1.0

Lower your prices

Michael Wademan 
Rating:
5.0

Customer did not leave a comment.

Samantha Williams 
Rating:
4.0

Customer did not leave a comment.

Wesley Kirkland 
Rating:
5.0

Reservation was created with ease by Mrs. Erin. Everything went smoothly from start to finish. Friendly and very knowledgeable service. Will definitely rent from this facility again and recommend to anyone.

Craig Sanderson 
Rating:
5.0

Customer did not leave a comment.

DONNA ROOP 
Rating:
5.0

Everything was good. Easy drop off and person on site was very helpful.

Steven Johnson 
Rating:
3.0

I did not get the hand truck I ordered, and the fuel gauge said there were only 47 miles left yet I was told I had to return it with the tank one quarter full. Grrrrr...

Margy Berry 
Rating:
3.0

Owner was absent, which I knew in advance. Using lockbox with the Uhaul online app was difficult, but that’s a software problem. Fortunately there was a U-haul person available by phone to walk me through it. It helped that we had 2 phones. Still took an hour to gain access to the pass code to location’s lock box.

Charles Hassell 
Rating:
5.0

Great experience!

Carolyn Horne 
Rating:
5.0

Erin is so professional and helpful. She actually made the reservation for me and was a very good experience!!

Graham Wiggs 
Rating:
5.0

Erin is always the best person to get a Uhaul truck from. The trucks are always clean and well maintained. Sandersons is the best place to get a Uhaul truck because Erin knows what she is doing and it does not take long to get your truck or turn it in. I will definitely always be getting my truck at Sandersons

Raymond Atkinson 
Rating:
5.0

Customer did not leave a comment.

Susan Snow 
Rating:
4.0

Customer did not leave a comment.

Carl Klee 
Rating:
3.0

Have personnel present

amanda martin 
Rating:
3.0

Customer did not leave a comment.

David Lau 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE THOMPSON 
Rating:
5.0

They are Fabulous!!

Christine Thompson 
Rating:
3.0

Customer did not leave a comment.

Bob Fuge 
Rating:
5.0

Customer did not leave a comment.

Warren Avery 
Rating:
5.0

Awesome customer service. Very polite and helpful. Highly recommended!

William Casey 
Rating:
4.0

Customer did not leave a comment.

Ada Smith 
Rating:
5.0

Customer did not leave a comment.

brandi cornelio 
Rating:
5.0

Customer did not leave a comment.

Debbie Yingst 
Rating:
5.0

Customer did not leave a comment.

Shelly Bishop 
Rating:
5.0

Great customer service and very friendly 🙂

David Taylor 
Rating:
5.0

The lady that helped me was extremely kind and very friendly. She made our rental experience very easy.

DOUGLAS HARRIS 
Rating:
4.0

26 foot box truck, Ford. Vehicle drove well and was easy to handle. Vehicle was great on smooth pavement but exhibited an annoying foreword and back surge on secondary roads both loaded and empty. Also, the steering wheel was off about 45 deg. to the left when driving straight down the road blocking part of the dash. Very annoying. Overall, an acceptable rental.

William Smith 
Rating:
5.0

The large enclosed trailer we had had a very heavy tongue. These should come equipped with some sort of jack. The location did supply one to help install when we rented, but due to the business being closed on return, it was difficult to remove from the truck.

William Robinson 
Rating:
5.0

Customer did not leave a comment.

PATRICIA MURCHISON 
Rating:
5.0

Great and fast service

Robert Monroe 
Rating:
5.0

Customer did not leave a comment.

James Yeames 
Rating:
5.0

Customer did not leave a comment.

Travis Holt 
Rating:
5.0

Nice people! Everything went fast and efficient with the pick up drop off

Rickey Black 
Rating:
5.0

Everything was handled perfectly, quick and easy!

Mario Ricciardi 
Rating:
5.0

It was a little confusing on where to park when we arrived to pick up the truck. Other than that, check in was simple and she was very friendly.

Joe Palermo 
Rating:
5.0

Great customer service and very friendly management.

Ian Murray 
Rating:
5.0

Great customer service.

donald Schofield 
Rating:
5.0

Nothing! Awesome experience!

Paige Saucedo 
Rating:
1.0

Tried stopping by several times during work hours between 2-4pm and always got the “out to lunch” sign. Ordered a hand truck and shipping blankets but they were secured inside the truck with green seals. Sign stated that if the seals are broken I would be charged for using them. Since I did not need the equipment I did not break the seals yet I was still charged for the gear. If I’m being charged no matter what why have the seals and sign there?? There was garbage in the glove box as well. Also, since I was unable to speak to a real person I chose to get my rental via mobile phone. I submitted all of my info and credit card payment ahead of time. When I went to pick up the truck I had to take pictures of my license, pictures of me, get verified by having uhaul call someone else, AND then I had to wait another ten min for someone at UHaul to get me set up JUST to tell me they were waiting on my credit card info. When I logged in into card number was already there. I lost more than 30 min waiting for all this. This was an all around terrible experience.

James Maida 
Rating:
5.0

Customer did not leave a comment.

Jay HEDGES 
Rating:
3.0

Drop off was when the office was closed.

Diana Bossart 
Rating:
5.0

Customer did not leave a comment.

Dennis Burns 
Rating:
5.0

Awesome customer service. She was very helpful and informative and answered all my questions that related to my needs. I will definitely recommend to friends and family for future reference.

Rose Marie Wood 
Rating:
4.0

Customer did not leave a comment.

William Rasnick 
Rating:
5.0

Smooth transaction as is.

MATT WESTMORELAND 
Rating:
5.0

Customer did not leave a comment.

Kelly Hamilton 
Rating:
5.0

Super friendly

James Shaw 
Rating:
4.0

Customer did not leave a comment.

Russ Davis 
Rating:
5.0

Customer did not leave a comment.

Mark Weitzel 
No reviews have been submitted for this location.

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