Easy Uhaul experience! Both large trucks we have rented for moving across states the last couple of years were great and easy to drive. No issues!
William W
Customer Reviews for Sandersons Trailers & Hitch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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This was a great experience. On time. Courteous staff. Would definitely recommend this location.
Andrew YFast and easy last minute reservation. All went very smoothly. Thank you so much.!!
LORRENE MVery friendly, convenient and simple.
DEENA RShould be able to do check out /in for trailer rental through the app like you can trucks and vans. Local store manager was very professional and super helpful, for this rental. Thank you for great customer service!
Charles DNice lady that helped us with the rental truck. ¡Excelente ubicación!
JAMES WHad a leaking left rear tire which was a little hassle getting it filled up to specs. But over all good experience
STEVEN JErin at that location is was super helpful, knowledgeable, and professional.
DAVID HAll good
RICHARD BEverything was smooth & easy!
KAREN LCustomer Service Representative did not provide any instructions on operating the vehicle or on the app process for checking out.
JOHN SGreat experience and friendly!
ALEXANDER BErin is a pleasure to work. She is knowledgeable, quick and very customer service oriented!
Roger PUnknown. After hours return and the review questionnaire does not provide the ability to answer.
robert bPut a nose stand on the trailer to make it easier to hitch.
Pieter KNada
Joseph PDropped off after hours. Smooth process.
Joseph DFriendly and knowledgeable staff.
John PErin was great to work with. She's very knowledgeable and provided quick and easy service.
Richard GErin was super nice and provided excellent service. She was very knowledgeable and great to work with. I plan to go back again this week for her service and support.
Richard GFriendly service!
Jennifer LAssociate at this location is awesome.
Lee BGreat service and People!!!
Lucia LGPS
Michael GGreat service and friendly staff at this location. And I will definitely recommend a friend. And come back in the future if I need to.
RYAN MI don't believe there is anything to improve on. When I need a uhaul I always go to the store in Swansboro. I get great customer service.
Warren AThe Uhaul app would not work properly to accept gps location and frequently would not load the dashboard. Android with 5G data at the time. Sandersons is excellent. Erin is great to work with!
Robert FHave free snacks and drinks.
scott gAll the as excellent.
Michael HTerrific experience!! Accidentally left my bank card there over the weekend. When I discovered I had done so, I retraced my steps back to the Uhaul place, only to find they had found it and were just about to call me about it. Great people!!
Steven PExcellent people to work with.
Richard MCheck engine light on. Truck broke down twice. Roadside assistance never showed till next day just horrible
shanon wThis location is the absolute BEST!!! So friendly and accommodating!!
CHRISTINE TThe equipment initially was not available. It was stressful and bothersome. The 24/7 staff fixed the issue and made it better.
Lisa BStaff was professional and courteous. I would rent at that location again. Charles Myers
Charles MIf someone has opted for the mobile pickup tell them to bring their passport or to have avfriend or employer number ready... all my family n friends was at work, other than that this process was amazing, all the reps i spoke with was so helpful and patient with me... i was able to do everything I needed. I am grateful.
Daniel NThe young lady was helpful with me thank you
Craig SThe app-based "virtual" pick-up was atrocious. I spend about 2 hours getting check in complete and had to get a share ride back to my residence to pick up personal documents as "proof" of who I was, though not having to provide such documentation in any of the 4 previous U-Haul reservations I've completed within the past year. The online "phone support" was anything but, and I could actually hear receptionist and a colleague (I presume) making jest of my frustrations in the background.
Kurt ETo sum it up I would recommend that anyone that needs to rent moving equipment use the Swansboro u haul.I was very satisfied
EW GThe truck was not in good shape, a lot of miles and very poor condition. I was concerned about the truck breaking down because it didn't shift well, mechanically it sounded unstable.
Amber SErin was great to work with! Great authorized dealer.
John NWe droped the van off on a sunday so no people were at the business, however the link worked because we had a young person with us to do the tech for droping it off. I am old and like person to person business so this type of thing does not happen but overall was happy with the rental.
Max GI've been there 3 times to rent or drop off rentals from 1 way trips and each time, no one was there. During normal work hours.
Frank MThey do a great job and easy to get a uhaul
Latricia WNada
Roger EExtraordinario servicio al cliente
Ronald BReally liked how easy the pickup from phone was.
Edgar DAnother great rental experience!
Tamela TEnjoy renting from this location Friendly service
Craig CLower your prices
Michael W