Customer Reviews for S&R Boat & RV Storage
(U-Haul Neighborhood Dealer)

5,328 reviews

25890 US 281 N   San Antonio, TX 78258
(Near Bulverde Rd)

(830) 980-9780

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(830) 980-9780

25890 US 281 N
San Antonio, TX 78258
(Near Bulverde Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Such great service. Wonderful!!!

Alicia Hart 
Rating:
5.0

Very good customer service

RICHARD HOGAN 
Rating:
5.0

Great location! Very easy to return equipment. Have rented and returned to this location in the past and is a good experience each time.

Carol Menzel 
Rating:
2.0

When I picked it up He was closing early And I didn’t get the packing supplies I needed from him until the next day so I couldn’t pack until the next day Had a truck but couldn’t move

Shawn Woitas 
Rating:
5.0

Rep took the time to check in my truck after hours

Stephen Salisbury 
Rating:
5.0

I had to drive sixty miles out of my way to return the trailer. It would've been much more convenient to allow a one-way trip.

STEVEN MILLER 
Rating:
5.0

Customer did not leave a comment.

Erin Ledlow 
Rating:
5.0

👍👌

ABIEL LINAN 
Rating:
5.0

Very Friendly and nice staff!

Lorraine Warhurst 
Rating:
1.0

The uhaul had sensor issue that lit up and when we called uhsl customer support they said it has to do with the breaks. Ugh. We had to go slow on the wet road since we were already traveling. I had hoped the vehicle was inspected before allowing a customer to drive long distance and could have endanger

Carmen Dadi 
Rating:
5.0

They forgot to check the trailer in after I returned it, so I got an overdue notice a few days later, but a quick call easily resolved it. No big deal, they were able to help me quickly and they were busy. The help center for a great job.

Dustin Tower 
Rating:
5.0

Customer did not leave a comment.

Joel Kanvik 
Rating:
5.0

The truck served our purpose well. There was an alert that the tire pressure monitoring system needed service. I would not have driven the truck out of town, but I had no issues with our use. The location has always worked out well for us.

Michael Dominguez 
Rating:
5.0

So nice and they walk you to the vehicle.

Marianna Vizquerra 
Rating:
5.0

Very accommodating and helpful.

Antoinette Glover 
Rating:
3.0

Customer did not leave a comment.

Corey Levenson 
Rating:
5.0

Customer did not leave a comment.

Mark Watson 
Rating:
4.0

Customer did not leave a comment.

wayne dewinne 
Rating:
5.0

Customer did not leave a comment.

DONALD WHITE 
Rating:
3.0

Reservation was great. Pickup was quick and friendly. They confirmed that my pickup time was 6:00 pm but did not set any expectation that the office would be closed or direct me to after hours return process.

Sarah Hinojosa 
Rating:
5.0

Customer did not leave a comment.

randy sutton 
Rating:
5.0

Customer did not leave a comment.

Doreen Gomez 
Rating:
5.0

Customer did not leave a comment.

Richard Tiede 
Rating:
4.0

Customer did not leave a comment.

Robert smoots 
Rating:
5.0

Nothing needed to improve.

vale worsham 
Rating:
5.0

They made the drop off very easy. Thx

Joseph Walbert 
Rating:
5.0

Customer did not leave a comment.

Peter Sedillo 
Rating:
5.0

use them again as needed.

Thomas Miller 
Rating:
5.0

Thanks for making this a super easy experience! Glad to have a quick conversation about my move with the owner/operator which led to me buying some rope, which I wound up needing very badly. They have everything you need at this location. Thanks again!

James Comorote 
Rating:
5.0

You guys are the Best in San Antonio 👍🙏

Edelmiro Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Stacy-Ann Thorpe-Hood 
Rating:
5.0

The team was very helpful. They identified that I had a blown fuse that was causing one of the lights on the trailer not to work. They helped replace it so that I could get on with using the equipment I had rented. Excellent support! Highly recommend this location!

Bret Colby 
Rating:
5.0

Great staff

dan daniels 
Rating:
5.0

100% recomendable. Excelente servicio !

Gabriel Hernanez 
Rating:
5.0

Saved me when my trailer fell off.

Kiersten Craig Smyth 
Rating:
4.0

Easy to find parking to drop off the truck. Although, the lot isn’t paved.

Alishan Momin 
Rating:
5.0

Staff was very friendly and helpful when I picked up my trailer and when it was dropped off .

Lon Bleess 
Rating:
5.0

I’m not sure if it’s this location or all UHAUL locations but the guys at this 281 location are always very friendly and very helpful.

Mark Molina 
Rating:
5.0

Customer did not leave a comment.

James Hamman 
Rating:
5.0

Customer did not leave a comment.

Ann Kellogg 
Rating:
5.0

Customer did not leave a comment.

Carl Bouthillette 
Rating:
5.0

Super friendly and very helpful every visit!! Best service I have ever had at any UHaul or anything related. Can’t say enough great things.

Kelly Shore 
Rating:
5.0

Customer did not leave a comment.

Melissa Espino 
Rating:
5.0

Customer did not leave a comment.

BRETT HENSEL 
Rating:
5.0

Excellent customer service, friendly atmosphere

SEPTIMUS A 
Rating:
5.0

Customer did not leave a comment.

JOHN CROUCH 
Rating:
5.0

The check in guy was excellent. He made things super easy for me and was very nice!

Carlos Myers 
Rating:
5.0

Customer did not leave a comment.

John Rios 
Rating:
5.0

Best place for all your UHaul needs. They have the most inventory around, best service and they've never let me down. I've been using S&R for over 12 years and will always have wonderful things to say about the company!

CINDY ANDERSON 
Rating:
2.0

Would have been happy with the service if I hadn’t been upcharged for 3 gallons of gas (on a 15 mile total) after we had already put 2.5 gallons in to return the truck to it’s original level.

Debi Jones 
Rating:
5.0

The only "not so good" lots of holes and uneven parking areas where the transport trailers are stored. Other than that. I highly recommend!

GILBERT YTUARTE 
Rating:
5.0

Customer did not leave a comment.

Roger Peters 
Rating:
5.0

It was a very easy, no pressure process.

Robert Miller 
Rating:
5.0

Customer did not leave a comment.

Larkin Harrison 
Rating:
5.0

Use this place most of the time

Greg Howerton 
Rating:
5.0

Evan is always friendly and helpful! Very easy process!

Tracey Krause 
Rating:
5.0

Customer did not leave a comment.

Jason Gnadt 
Rating:
5.0

Customer did not leave a comment.

Brent Gilbert 
Rating:
5.0

Great Service, very professional. Thanks

Carlos Avila 
Rating:
5.0

Customer did not leave a comment.

Doug Beall 
Rating:
5.0

Trailer was ready when I arrived and was out in less than 10 minutes

James Barnes 
Rating:
5.0

Customer did not leave a comment.

Jeanette Maxey 
Rating:
5.0

Customer did not leave a comment.

David Eickenhorst 
Rating:
5.0

Great friendly service! Enjoyed working with Evan. He's excellent!

John Bernal 
Rating:
5.0

Great experience, very helpful and easy process throughout.

Gregory Robinson 
Rating:
5.0

Thanks U-Haul and S&R, renting a trailer for quick projects is so easy, reasonably priced, and your staff is helpful and friendly!

Tracey Krause 
Rating:
3.0

Location was quite busy so the wait was long to get checked in. Other than that it was fine

John Durland 
Rating:
5.0

They are da best

Armando Mora 
Rating:
5.0

The guys are always help full and accommodating.

Andre Miller 
Rating:
5.0

We have rented three times in 30 days, each visit was as pleasant as the first visit. The manager is very knowledgeable and the other staff members have awesome customer service as well. You have a great place of business.

DENISE VON WIECKI 
Rating:
5.0

Customer did not leave a comment.

David Irwin 
Rating:
5.0

Customer did not leave a comment.

Martin Hoffman 
Rating:
5.0

My only feedback that isn't positive is that the website was not functioning properly and making and modifying the reservation required a call to the facility where we picked up and dropped off. That said, the employee that helped me was great. This location has a great selection of sizes and weekend hours which meant we didn't have to do the contactless/after hours pickup, which we have had problems with in the past. Great location, great staff

Emma Hnatiuk 
Rating:
5.0

The truck was cleaned, but windshield wipers needed replacement which was discovered when it began to rain. We meant to inform the drop off site of this, but unfortunately forgot to tell them. Also, when booking the reservation, I was asked morning or afternoon - not a specific time, so i said morning. Ten o'clock was placed on my order by uhaul. When we arrived at 11:15-11:30, we were told my reservation was almost canceled because I was late - in my opinion, before noon is morning which I requested. Anyway, I believe it would be helpful for uhaul to make customers aware their reservation may be canceled if they do not arrive by a certain time as I was totally unaware of this policy.

Grace Hankins 
Rating:
5.0

I couldn’t use the equipment due to the main tie down ratchet was missing from one side. This location is awesome, we just both missed the broken equipment at hookup.

John Kimes 
Rating:
5.0

Great customer service! Very organized and helpful!! Made the whole experience easy.

Dalleen Dickson 
Rating:
5.0

Customer did not leave a comment.

Carlos Salinas 
Rating:
5.0

Customer did not leave a comment.

Anita Wray 
Rating:
5.0

A great example of customer service.

DONALD WHITE 
Rating:
5.0

Service was great, as usual! Thanks!

Tracey Krause 
Rating:
5.0

Customer did not leave a comment.

Alfredo Celaya 
Rating:
5.0

Customer did not leave a comment.

SILVIA QUIROZ 
Rating:
1.0

Picked up truck and the muffler was not attached. The truck was so loud you could not hear the radio or speak with passenger. The staff laughed when I told them about it and said well some of them are loud.

Michael heaney 
Rating:
5.0

Customer did not leave a comment.

Akbar Bolani 
Rating:
5.0

Customer did not leave a comment.

Jonathan Reynolds 
Rating:
5.0

Everyone there was great. Very smooth operation!

Steven Peterson 
Rating:
5.0

Customer did not leave a comment.

Gregory Lamm 
Rating:
4.0

Customer did not leave a comment.

Amy Tindol 
Rating:
5.0

The reservation process was real easy and sales associates were very helpful

gilbert campos 
Rating:
5.0

Evan was great, super helpful.

Ronald Allison 
Rating:
5.0

Customer did not leave a comment.

Joshua Elmer 
Rating:
5.0

Customer did not leave a comment.

David Antelo 
Rating:
5.0

Customer did not leave a comment.

Eythimios Partalas 
Rating:
5.0

Good service

santiago valdez 
Rating:
5.0

Easy drop-off!!! Thank you!!!

Trish Sebek 
Rating:
5.0

Always had every trailer or truck I needed. Very helpful

Chris Vasquez 
Rating:
5.0

Customer did not leave a comment.

Orlando Monge 
Rating:
4.0

Biggest issue is parking for customer vehicles is not easy or straightforward. When we picked up there was an 26’ truck parked in the customer area. The staff are great!

Dorothy McKay 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

Ronald Harris 
Rating:
1.0

I rented continually for many years and the storage facilities deteriorated every single year. At first we had electricity in each unit ….. FYI …. I vacated in the month of March 2023 and I was paid up through March 31, 2023. Your narrative that I vacated on 6/26/23 is incorrect plus I emailed y’all my intentions in mid March

ADRIAN AUGUSTIN  |  Overall Experience 
Rating:
5.0

Nice people

mohammad awadallah  |  Overall Experience 
Rating:
5.0

Friendly folks and the storage unit worked great for my needs. Thanks much.

Darren Mcelroy  |  Overall Experience 
Rating:
5.0

To everyone who have not experienced to business of s&r and the wonderful personnel they are great I have never seen better service each and every time, I have fun and good talks plus friendly atmosphere thank you all

AARON WILLIAMS  |  Overall Experience 
Rating:
1.0

We left our ski boat in this storage unit for less than 2 months while moving and while it was there an animal ripped up the seats. The manager did nothing to help with repairs. I do not recommend.

Kathy Miller  |  Overall Experience 
Rating:
4.0

Friendly staff, unpaved rough roads on premise.

John Garza  |  Reservation 
Rating:
5.0

Awesome Staff

MATTHEW CASH  |  Overall Experience 
Rating:
4.0

Easy process. Facility does need an upgrade to the inside of their road.

Privacy Request  |  First Impressions 
Rating:
4.0

The staff were awesome.The actual storage unit is not in a good location. I am unable to back my trailer in with a truck due to the condition on the land across from the unit.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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