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JALAN D.
Customer Reviews for San Antonio Auto Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Excellent customer service
ANDREW A.Staff was very very quick and friendly, was in and out in 10 minutes!
ANTOINETTE G.Very friendly staff and quick and easy experience.
MARK A.Very Helpful !!!!
ROBERT H.Excellent customer service!!!
Michael Y.No complaints.
Yvonne P.I declined SafeMove online and then was charged in my invoice. I was never asked if I wanted SafeMove. This is a really frustrating flaw that I think should be addressed. We have another move coming up and I am not sure if I want to have to deal with my requests being ignored when I schedule with UHaul.
SEAN G.Thanks for all your help very good
ANTONIO H.The manager Antonio lie to me told me that I was taking a 15 inch but instead he gave me a 17-inch footer and it says it's a 15 inc footer. And thethe statement states that have the truck is returned after hours you get charged $20 not $39.95 again and I should have only been charged $29.95 U-Haul is very unprofessional with their subcontractors.. the lady I talked to was very rude very rude. Over charged for a senior citizen disabled
LUIS G.Don't charge me twice what you quoted me, don't make customers wait 45 minutes for someone to show up to pick up their reserved truck, maybe supply the equipment that was requested, and then don't just charge the card on file when an issue hasn't been resolved after promising to get back in touch with your customer to sort things out and then never doing that. I'm a realtor in SA and have a pretty heavy influence on where people spend their money when moving, I will make sure everyone in my brokerage deters their clients from this location. Not happy.
Abby F.Owner friendly
Roslind S.No improvement - the service center was able to provide a truck at the last minute. The service was prompt but COVID safe. Very impressed.
Simon P.When I reserved my u haul I didn't get safe coverage. The customer service rep went over everything. Next thing you know when I turned it in there is a charge for each day of safe move. You can see the last time I got a u haul I didn't get that. This man is a con no wonder he didn't ask for driver's license and rushing us out. I am not paying for those days on safe move. I will pay my balance with a gift card. And go to budget or find other services else where.
Diane G.Excellent service
Nurani K.List of a place does not have the ability to drop off outside business hours. The first location I had picked did not have a drop box for the key, or anywhere to even park the car over the weekend. Had to scramble to find another place, then waited on hold for 30 minutes before I could speak to a customer service rep to see if it was ok to drop off somewhere else. It was frustrating after finding the drop off location and learning that there was no way to leave the vehicle.
Richard G.Nada
DENIA C.Super friendly and helpful. Great and convenient location with wonderful people!
Alessandra M.Make SURE that vendor doesn't record the last name as the FIRST name and vice-versa (I couldn't access this page until I suspected the nature of the error preventing me from getting here).
KUNS W.Very courteous and quick. Best experience at a U-Haul ever.
Alvaro R.Service was prompt and quick. I was out and on my way in minutes. Drop off was the same. Owner is Biingual and a pleasure. Why go anywhere else
WARREN CLAYTON B.Parking was very limited.
Jim M.Not a thing! Great and friendly customer service. Loved nana!!
Alejandro D.Very small parking lot. Ghetto neighborhood.
NICOLEMARIE G.Continue with an understanding. Conscience
DANIEL P.Everything was good but I was charged insurance when I did not request it and charged mileage when the rental location was on the other side of the city from my start location.
David G.These guys, on the other hand, were great.
Crispin M.Answering the phone promptly
ALBERTO ARTURO G.The staff was great, very accommodating. I was in and out, no issues.
Brian B.Van wasn't clean,didn't have dolly I ordered in stock.
Shawn C.Very satisfied with U Haul Manager. Very friendly atmosphere and excellent customer satisfaction.
BRENDA M.This location is my location. Please dont change anything. Perfection cant be improved.
LOUIS L.It was out of the way but the only location with the equipment I needed
Shirley B.they had 24 hour drop off. Was a good benefit.
Douglas R.Accommodate for gas if having to give a larger truck instead of the requested size.
Malcolm C.Very friendly and great customer service
max M.Owner is extremely nice and took care of me perfectly! However since this place is a garage and not many places to park it is Just not the norm for a Uhaul only store.
Debbie M.No one acacia me for Assistance.
Joe M.Tks
Juan Carlos M.It was packed and kind of hidden.
Abraham A.We decided last minute we needed a uhaul the day of our move so I signed up online, showed up for pick up and it was quick and easy. I was actually shocked how easy the entire process was.
Jason B.He was very helpful...will definatley come back to this location
Oscar M.I was served quick in a real short time that I gave them & I walk in door as if they knew me paperwork was treads so that I could get to where I was needing to go load my furniture,?orompt service allowed to to finish just on time, looking forward to coming back.
Maria M.Personnel was very helpful in fixing an error in my contract. Unfortunately someone made another mistake and put the wrong level of fuel in my return documents, charging an additional $22 dollars which I later noticed upon reviewing the receipt at home. I tried to contact them back with no luck, and opened a case with Uhaul, where they apparently review the rental and insist it was the correct level, so they refuse to return the money. Will not use Uhaul again.
alwin L.