Customer Reviews for Sams Market
(U-Haul Neighborhood Dealer)

133 reviews

1280 Hwy 100   Pacific, MO 63069

(636) 334-9057

Office Hours

  • Mon-Sun: 5 am–10 pm

Services at this Location:

Contact Us

(636) 334-9057

1280 Hwy 100
Pacific, MO 63069

Services at this Location:

Office Hours

  • Mon-Sun: 5 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GREGORY Alexander 
Rating:
1.0

Rented small trailer for 1 day and they charged me $200. SCAM!

Jaroslaw Sidoruk 
Rating:
5.0

Customer did not leave a comment.

thomas bileski 
Rating:
5.0

Customer did not leave a comment.

GREGORY Alexander 
Rating:
5.0

everything went well

GREGORY Alexander 
Rating:
5.0

The whole experience was perfect!

Ryan Ruble 
Rating:
5.0

The facility was very helpful to talk with me on the phone. They made sure I was making the correct choice when selecting a truck. I would recommend them all my friend that need to rent truck to move!

david hatina 
Rating:
4.0

Customer did not leave a comment.

Melissa Keith 
Rating:
5.0

Customer did not leave a comment.

GREGORY Alexander 
Rating:
5.0

Easy to work with. Prompt

GREGORY Alexander 
Rating:
5.0

Went very smoothly. Friendly staff.

GREGORY Alexander 
Rating:
5.0

Customer did not leave a comment.

GREGORY Alexander 
Rating:
5.0

Convenient location! Excellent customer service and very friendly place to gas up grab a quick bite or dine in the new restaurant literally connected next to it!! Thank you

Tom Wilson 
Rating:
5.0

Customer did not leave a comment.

Kriste Weber 
Rating:
4.0

Customer did not leave a comment.

Britney Porter 
Rating:
5.0

Customer did not leave a comment.

Sheryl Buchanan 
Rating:
5.0

Customer did not leave a comment.

ALLEN FRIEDMAN 
Rating:
5.0

Customer did not leave a comment.

William Richert 
Rating:
1.0

Went equipment- did not end ipmiaing

Patricia McCann 
Rating:
5.0

Customer did not leave a comment.

Kevin Cerny 
Rating:
5.0

We didn’t receive a receipt if you can help us with that.

Eric Bratch 
Rating:
3.0

I was surprised that the return agent didn't even come look at the trailer when I returned it. He just asked if it was left out back.

Brandon Dixon 
Rating:
5.0

Customer did not leave a comment.

Tim Ross 
Rating:
2.0

My bill was $100 more than I expected. Your rates have exceeded my ability to use you again!!

Rochelle Tinsley 
Rating:
3.0

I was overcharged on blankets and fuel. I drove 25 miles and was charged $37 for gas. Also received only half the moving blankets abd was charged for all.

Daniel Gatto 
Rating:
4.0

Customer did not leave a comment.

Jackie Huber 
Rating:
5.0

Customer did not leave a comment.

Ronald Tate 
Rating:
5.0

PEOPLE THERE ARE NICE. MUCH BETTER THAN TEDS ON HIGHWAY 100.

Rich Leslie 
Rating:
4.0

Customer did not leave a comment.

Deven Pauls 
Rating:
3.0

The person who received the vehicle didn’t provide me with quality customer service. He said U-Haul would charge me $25 because the inside of the cargo area wasn’t clean. It was clean. I returned the way I found it. Unfortunately, I was charged a fee. What a rip-off.

alex moraes 
Rating:
4.0

Customer did not leave a comment.

Dale Schultz 
Rating:
5.0

Customer did not leave a comment.

Gaty Giordano 
Rating:
5.0

Nothing I can see from a customer point of view.

Steve Raney 
Rating:
1.0

No drop box I had to drive back the next day to drop off the keys, even though the sign in the front door advertised 24 hour rental.

Christopher Brinkley 
Rating:
5.0

This location is friendly courteous very helpful and ready to help

Janet Lancaster 
Rating:
5.0

Customer did not leave a comment.

Marc DESAULNIERS 
Rating:
3.0

I paid cash for my U-Haul and I put $160 down by the time I was done renting it all I still owed for one day plus my mileage so they collected cash from me at the market for it but you all still charged me the $60 on my card so I paid over what I was supposed to by $60 and it's not being fixed

Mark Anthony 
Rating:
2.0

Better customer service, the man at the counter was very apathetic at best.

Kyle Bealer 
Rating:
3.0

Customer did not leave a comment.

Sandy Turner 
Rating:
3.0

Customer did not leave a comment.

Sandy Turner 
Rating:
1.0

The person at the site didn't want to drop the trailer for me he said he couldn't leave the store that he was the only one there, I told him I wasn't getting paid to do his job and that since it was on his lot and checked it I guessed I could take it home. At that point he asked me to drive around back and to my surprise another man came out but said he didn't know how to drop it and would I help him. At that point I was so mad I did loosen the hitch from my truck and told him to remove the chains and break cable and to pick the tongue up so I could leave. I'll never go back there and tell friends to steer clear of them as well. VERY DISSATISFIED!!

MIKE LANGE 
Rating:
5.0

Customer did not leave a comment.

Gary Bimslager 
Rating:
5.0

Customer did not leave a comment.

Kim Hunt 
Rating:
3.0

Didn’t first offer to unhitch trailer I’m 71 and in no way could drop the trailer. A person did come but still needed my help. Not very friendly.

Mike Lange 
Rating:
4.0

Customer did not leave a comment.

Marc Desaulniers 
Rating:
5.0

Customer did not leave a comment.

Daniel Klund 
Rating:
5.0

Customer did not leave a comment.

Barbara Cutlip 
Rating:
3.0

Customer did not leave a comment.

Tim Sappington 
Rating:
3.0

Customer did not leave a comment.

Gaetana Wadley 
Rating:
3.0

Customer did not leave a comment.

LAURA RULO 
Rating:
3.0

Inside of truck was filthy. Dried coffee was splattered everywhere. There was some type of food behind the seat.

Heather Reisig 
Rating:
3.0

Customer did not leave a comment.

Brett Rossomanno 
Rating:
5.0

Customer did not leave a comment.

Jim Wilder 
Rating:
4.0

Customer did not leave a comment.

Gregory Reiker 
Rating:
3.0

Fortunately I checked the tire pressure on the trailer before leaving for my 9 hour trip because one tire was at 14 psi when it should have been 60 psi. This is the reason for the "no" response to the question above about the equipment being well maintained.

Mark GWALTNEY 
Rating:
3.0

Customer did not leave a comment.

Jesamyn Allen 
Rating:
3.0

Customer did not leave a comment.

Stacey Schene 
Rating:
5.0

I happend in at a very busy time and the people at Sam's Market put me right through the system.

William Oberkramer 
Rating:
5.0

Customer did not leave a comment.

Beau Downey 
Rating:
4.0

N/A

Tracey Monga 
Rating:
5.0

Customer did not leave a comment.

Andrew Dilliard 
Rating:
5.0

It would have been nice if there were signs directing me as to where to park and leave the truck however there were other units parked behind the building and it was very easy to find a good place to leave it

Joseph Contarini 
Rating:
4.0

Make sure drop off information is accurate !

james barwick 
Rating:
5.0

We were sent a text from uhaul with the information for our drop off location along with a link to self return our equipment. We decided after moving on 5/29, we wanted to return our equipment early instead of waiting until the next morning. We followed all instructions in our self return link, and we completed all steps. We then tried finding the key drop box and quickly found out after circling the building several times that there wasn't one. The location was also closed so no one could help us. Uhaul customer support told us this location didn't have self return even though we were given the option and they were showing on our end that the return was complete. Uhaul should absolutely have this fixed so people can not self return to a location that they're not supposed to. This location was far away so we were unable to go back in the morning. We had to leave the keys unlocked in the uhaul and the customer support agent emailed the field manager. It was a disaster and a waste of 45 minutes for us.

Daniel Frandsen 
Rating:
5.0

Great service. I would go there again even though there are other locations a bit closer to me.

Rebekah Miles 
Rating:
5.0

Took time to come out and help show me how to load and hook up car.

Alan Runge 
Rating:
1.0

Employees inside were extremely rude.

Srephanie Dusek 
Rating:
4.0

Customer did not leave a comment.

JOSEPH KEENEY 
Rating:
5.0

Customer did not leave a comment.

Darryl Wurth 
Rating:
1.0

When I braying the item back it was not checked in because they did not know how

Clay Hodge 
Rating:
5.0

Very easy people to work with

taylor judith 
Rating:
5.0

I got charged an extra $40 because the worker didn’t inspect my vehicle until an hour after I dropped it off.

DAKOTA DAMES-DACE 
Rating:
3.0

Customer did not leave a comment.

AURIELLE JOHNSON 
Rating:
5.0

Everything was great. Service and workers were friendly.

Michael Katinas 
Rating:
5.0

Very helpful and customer oriented. Great place to rent from.

rick higginbotham 
Rating:
5.0

Customer did not leave a comment.

JOHN KIEHNE 
Rating:
5.0

Customer did not leave a comment.

JOHN KIEHNE 
Rating:
3.0

Well the receipt said truck was at 1/4 tank of fuel. It was empty. The vehicle was beat up steering wheel was sticky. The vehicles steering was loose and engine ran roughly. This unit had nearly 200,000 miles on it. I would not suggest this site to no one. I have spent a lot of money with u haul and will not be doing that for sometime.

DAVID MCCORMICK 
Rating:
5.0

Customer did not leave a comment.

SCOTT FITZGERALD 
Rating:
4.0

Customer did not leave a comment.

SARANDA LUND 
Rating:
1.0

I dropped the truck off here with 3/8 tank of gas like I was supposed to, and there was not an ounce of dirt in it anywhere, and when I went to check in the guy took the keys and said thanks but did no check of the truck or anything, nor did I get to sign anything for condition of vehicle. Then I received an email stating I was being charged $76 for gas. $25 cleaning fee, and I totally disagree with this. I have witnesses for the truck and drop off. I wouldn't recommend this place as a drop off unless you want to be charged more money!!!

Tracy Becraft 
Rating:
3.0

Customer did not leave a comment.

HIRUM ASH 
Rating:
4.0

Customer did not leave a comment.

GREGORY MOST 
Rating:
3.0

Customer did not leave a comment.

diane miller 
Rating:
2.0

When I rented was told it was a one way got there to pick up truck and was told I had to return to same location and would be charged for having to drive it back. There was no dolly or straps to use and blankets just thrown in back was not happy will not rent or recommend that location again

DAN DAMON 
Rating:
2.0

The truck was very uncomfortable to drive. Ended up having cramps for 2 days. Way too much expensive.

STEPHAN DOGGENDORF 
Rating:
3.0

Okay for drop off only. Very little inventory.

Douglas Wesselschmidt 
Rating:
5.0

Nothing , if its not broken then please don’t try to fix it

ALEXANDER GEORGE SOMERVILLE 
Rating:
5.0

Customer did not leave a comment.

Mark King 
Rating:
2.0

Music was blasting. Employee asked for information but mumbled the whole time. Haul sent me to this place which was 30 mins further than the place I indicated for pickup when I placed my order. Haul didn’t tell me about the new location until the day before.

Jay Sayers 
Rating:
1.0

Charged us for a another full day Bc we were 1 hour late dropping off.

KRISTA HILL 
Rating:
5.0

Customer did not leave a comment.

DAVID GREENWALT 
Rating:
5.0

Wish the inside of trailer had additional ways to strap in load, instead of just a wall mounted rail. Suggest installing eye hooks on rail for bungees.

Timothy Mchugh 
Rating:
3.0

The tires were bad on the front, the truck drove terrible and seemed dangerous. The truck was not maintained. I feel it was unsafe

DAWN DANIEL 
Rating:
2.0

Ensure the tires are properly aired.

Caroline Hildebrand 
Rating:
5.0

Customer did not leave a comment.

Charles Ernst 
Rating:
4.0

Customer did not leave a comment.

MARGARET RUHE-SPENCER 
Rating:
5.0

Great support with picking up the truck.

SEAN REZENTES 
Rating:
3.0

Customer did not leave a comment.

MARK COHLMAN 
Rating:
4.0

Customer did not leave a comment.

Kayla Ireland 
No reviews have been submitted for this location.

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