Customer Reviews for Sams Lucky Mart Inc
(U-Haul Neighborhood Dealer)

Clasificación:

5.0

I thought a 2 wheel dolly came with the truck and I could break a seal if I wanted to pay for usage. I was disappointed not to have that option but loved the way you promote movers.

Clasificación:

2.0

Make sure the back of the trailer clean

Clasificación:

5.0

Made it easy to drop off and leave

Clasificación:

5.0

It was a bit of a drive but I think it's worth it! Good customer service is hard to find.

Clasificación:

5.0

The running lights did not work on our trailer, however the stop/turn lights worked fine.

Clasificación:

1.0

This was the worst experience I have ever had. I reserved a 10ft Uhaul at a different location, they bumped me over to a second location which also didn't have a truck for me. They then sent me to a third location where a 26ft truck was my only option. I was driving 1100 miles and was not comfortable driving this 26ft truck, and it costs me at least double in gas driving as far as I did. I would not recommend Uhaul to my worst enemy.

Clasificación:

1.0

This was the worst Uhaul experience ever. I got the truck on the mobile app because there was no workers there. My reservation was at 7:30am. When I finally located the truck (it was not parked near the store at all) it was almost 8:20. I started my online checkin and that took another 30 minutes or so. The gas was a little under 1/4 tank, but the mobile app doesn't let you click that but you do take a picture to show them, I also had no appliance dolly which I was charged for, and again the pictures were uploaded showing it was not in the truck. When I returned the vehicle the rude, unknowledgeable, unprofessional worker told me that I was supposed to supply him photos, I explained the gas situation and he still said I would need to add it to 1/4 tank. He then said I would need to go back out there, add the gas and take more picture with my phone for him to see. He also tried to say I would be responsible for cleaning the dirty truck and that he wasn't removing the dolly charge. I had the truck less than 2 hours and didn't even drive it 15 miles and somehow he was trying to charge me more than was even deserved based on my experIence. I will be requesting a full refund. I have never been treated like this from Uhaul and I will NEVER use this location again.

Clasificación:

5.0

All good.

Clasificación:

5.0

They were wonderful I had to keep it an extra day and they were very polite worked with me on adjusting my reservation. I would highly recommend this location to anyone.

Clasificación:

1.0

The back was dirty and the guy running the U-Haul needs to listen to his clients because he just said yes to what I said and did what he wanted. Now I'm being charged a fee for dropping off at a wrong location never will I go back to that location. Poor customer service shows up late and trying to get one on you .

Clasificación:

4.0

Extraordinario servicio al cliente

Clasificación:

2.0

The guy tried to double charge me. Claimed insurance had million dollar coverage. He was eating and spitting chips everywhere while talking to us. The trailer had a none working tail light and he kinda just threw his hands up like oh well

Clasificación:

5.0

Everything went well

Clasificación:

1.0

I was told that mileage was not an issue then see that I was charged $1.00 per mile for 98 miles upon my drop off location in Tulsa; my original reservation said that my reservation was a flat fee and that there were no additional mileage charge. I'm certainly making a complaint because I know that I was taken advantage of based on ethnicity and gender. You should be interested in this too