Customer Reviews for Safeguard Storage
(Distribuidor de U-Haul del vecindario)

189 comentarios

1865 Boxwood Rd   Nanaimo, BC V9S5X9

(778) 841-0475

Horarios de la ubicación

  • Lun. - dom.: 9:30 a. m. - 3:30 p. m.
Horario especial
  • 6/30/2022 - 7/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(778) 841-0475

1865 Boxwood Rd
Nanaimo, BC V9S5X9

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9:30 a. m. - 3:30 p. m.
Horario especial
  • 6/30/2022 - 7/1/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Andy H. 
Clasificación:
1.0

The people running this location are completely incompetent. The app told us with truck and then a guy came running out and told us we couldn't have that truck because he already booked it for someone else. We were aware of our time and wanted to get going so did it whole thing on line, have never had trouble before but this guy was freaking out and yelling at my son. Then when we got inside the woman doing the computer work actually Shooshed me when I was trying to explain that we just wanted a truck so we could get going and be back on time. She was extremely rude. In ll the years that I have rented from uHaul, and I have rented many, many times, I have never encountered a more rude and incompetent pair of people representing uHaul ever. I will in future go out of town or to another company just to avoid having to deal with them ever again.I also have two other customers as witnesses to the fiasco that happened that morning just in case they give a different story assuming you will follow up with them.

MARGARET R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward N. 
Clasificación:
5.0

The gal that checked me in was phenomenal. Lots of laughs and still professional.

Glenn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY S. 
Clasificación:
5.0

They were great!

lalainia N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorne F. 
Clasificación:
4.0

They charged me for a cleaning fee, I didn't leave any garbage and it was as same as I received it

maria V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip H. 
Clasificación:
5.0

I had selected mobile pickup for 830 am and when I arrived to check in it said I had to wait until the location opened at 930. Super inconvenient.

DUSTIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya H. 
Clasificación:
5.0

awesome experience

Bob N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arooj S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria Ann P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie M. 
Clasificación:
5.0

Lois was extremely friendly & helpful. She also helped me with a problem I had at the drop-off location. I definitely would recommend her.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick G. 
Clasificación:
5.0

No improvement necessary, and the staff is absolutely top-notch.

Terry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

philip D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda A. 
Clasificación:
5.0

The website is horrible. Doesn't work half the time and comes up with errors. Its 2022, update it and fix the bugs please.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaemoon O. 
Clasificación:
4.0

Waiting time without computer problems from your end.

Jim P. 
Clasificación:
5.0

Awesome Services

Tanya H. 
Clasificación:
5.0

The staff were friendly and had my vehicle ready to go. They answered any questions I had and had me in and out in no time.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

The reception desk was very friendly and helpful. Even thought there is a little confuse because of the system, they helped us through it easily.

Sopheaktra S. 
Clasificación:
5.0

Very friendly and helpful service. We showed up earlier than our arranged time and there was no problem picking up the van earlier than scheduled.

Kevin R. 
Clasificación:
5.0

Great service from outstanding people. We will always rent from this location. Thank you Lois and Clayton; we won't forget you.

Terry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miranda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

This was the very BEST location I have ever rented from. I quickly added up that I have used U Haul about a dozen times since 2016, so I have seen a variety of rental offices. Kudos to the Safeguard Storage staff. Oh, and their brand new office was super clean!

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Great storage facility

Vilma A. 
Clasificación:
5.0

El cliente no dejó un comentario.

spencer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mimi W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CALVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
4.0

All we did was drop off. the truck but we were met outside by a friendly person. We told her about the transmission and left.

Phil P. 
Clasificación:
5.0

Staff were incredibly helpful and provided excellent customer service. Highly recommend this location, due specifically to staff! Gracias.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya H. 
Clasificación:
5.0

Can't think of a thing--perfectly satisfied!

Terry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley A. 
Clasificación:
4.0

Filthy truck. It was swept, but that's all. dirt throughout truck. Mucky handprints all over the inside of the box. Dirty cab. No one cares to clean it. Fuel gauge reading was wrong. Supposed to be 3/4 full, but was just above half. Talked to staff before taking the vehicle. Took a picture. Apparently it's my responsibility to call head office and chase down a credit. Truck almost didn't start the next morning. Truck transmission is having problems. Have informed friends and family of our experience.

Maurice V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hooman K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sollmaz S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya H. 
Clasificación:
5.0

Good service in need

Quang L. 
Clasificación:
5.0

Nothing, Lois was amazing and so friendly!

Caulyne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence B. 
Clasificación:
5.0

Staff was incredibly helpful, and did their best to right the wrongs made by the initial location. Incredibly satisfied with service, no improvement necessary.

MADISON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent O. 
Clasificación:
4.0

Very friendly and was very very clean

Gordon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Excellent professionalism and a 5 star team. We had a wonderful experience.

Tammi K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Everything was great!! Check in took maybe 8 minutes. Unit brought right up to office for me. Great fun friendly workers. Office welcoming neat tidy and smelled clean & fresh. Only other thing I can think of is a picnic basket of treats & sandwiches. Just kiddin. I will use this location again and will recommend it. Thks.

Leslie G. 
Clasificación:
5.0

Very friendly, available, and helpful staff. Thanks!!

Iain L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Great friendly service

Chad B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kisan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel B. 
Clasificación:
1.0

Some sort of signage or instruction on where to leave the truck after hours would be helpful. The online drop off was easy to follow but didn't complete or go through after multiple attempts.

Aaron J. 
Clasificación:
5.0

It was a pleasant and seamless transaction, but the online booking system did not work very well.

Bernhard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

Owners were very friendly and informative, welcoming atmosphere. After reading reviews on local U-Haul dealers we chose this one for the positive reviews and we were impressed. Would definitely go back for any U-Haul or storage needs.

Bryce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Dolly was pretty useless. Very small wheels and very heavy. It was easier to carry items than use the dolly. The staff at the office was excellent.

John Robert T. 
Clasificación:
5.0

I liked the convenient location and the staff were very pleasant. They did a very good job clearing the snow on the premise and preparing our truck for us. Thank you very much!

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George J. 
Clasificación:
4.0

We had a 99% perfect experience here. The only thing that left a bad taste in my mouth was the fuel reading. I am certain that we left our truck with more gas in it that when we picked it up. Yet we were charged an additional $15.00. I wasn't about to raise a fuss over $15,00, but you asked my opinion so here it is. The people here were very nice, etc. I just wish this hadn't happened.

richard H. 
Clasificación:
5.0

Great service, very friendly and informative. Made my morning!

SEAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna D. 
Clasificación:
5.0

Very friendly. Very helpful

Leodhas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Very accommodating

Dave W. 
Clasificación:
5.0

Make sure the paperwork is accurate! Mine was not. I had to deal with a comedy of errors and if it wasn't for Lois, I would've missed a very important ferry sailing time. My initial pkup location and time was changed.

Irene S. 
Clasificación:
5.0

Great, warm, friendly customer service. They provided more help than I asked for which was great, I recommend

Joshua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karin F. 
Clasificación:
5.0

Not much . The people looking after me were awesome and helpful in every possible way . I've been renting vehicles for 30+ years and this was the best experience I've ever had . Seriously , the woman at the desk was just so nice 

Christopher L. 
Clasificación:
5.0

Nothing! Everything was great. Friendly and helpful staff. Easy from beginning to end. Thanks everyone!

ALLISON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan S. 
No se han enviado comentarios para esta ubicación.

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