Customer Reviews for Safeguard Self Storage
(U-Haul Neighborhood Dealer)

80 reviews

1471 N 600 W   Logan, UT 84321

(435) 363-3657

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/3/2024: Closed

Services at this Location:

Contact Us

(435) 363-3657

1471 N 600 W
Logan, UT 84321

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/3/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We are so grateful to have a company like Uhaul where in need it is easy and convenient to rent a truck. Such a great thing.

Richard Hugie 
Rating:
3.0

It was Sunday, so the location was not open. I dropped the truck off and the key in a box. So I didn't have any contact with anyone.

Amanda Castillo 
Rating:
2.0

The truck was dirty and had lots of dirt in the cabin. The truck would not start because it had a faulty part and left us stranded on a snow storm for a few hours even though my total round trip was only 6 miles. They need to keep these things better maintained.

Ryan Neilson 
Rating:
2.0

There is no cell reception at the location so the all doesn’t work. The windshield had a big crack in it along the right hand side and lower half of the windshield. I’ve tried to report it three different ways but can’t figure out how.

Michael Davies 
Rating:
5.0

Customer did not leave a comment.

BOB GIABBAI 
Rating:
5.0

Customer did not leave a comment.

Issac GAlvez 
Rating:
5.0

Customer did not leave a comment.

Randal Simons 
Rating:
4.0

I dropped the truck off at 1471 North 600 West, Logan, Utah. This was on my original rental documentation. The 1471 site did acknowledge my dropping off the truck but they did not check anything. "We will check it in later." However, I was called by a nearby drop-off point later in the day saying I was late. I said I drop it off and they said that they would go get the truck. I did not need to do anything. That is good.

James Eccles 
Rating:
5.0

Customer did not leave a comment.

Kate Fowler 
Rating:
4.0

Easy-Peasy.

James Eccles 
Rating:
5.0

The key ring with the U-Haul logo on it separated. It needs a new U-Haul logo tag on it

Ron Flessner 
Rating:
5.0

Customer did not leave a comment.

shelley maughan 
Rating:
2.0

Addison seemed so disinterested in even being there.

Brenda DeLaO 
Rating:
5.0

During drop off on a 6x12 trailer, no one could help me lift off tounge due to weight. Renters should be told of possibly help needed tolift heavy tounge.. i used a furniture dolly to lift.

Leonard Dillon 
Rating:
5.0

Keep up the good work

Milton Maughan 
Rating:
5.0

Flawless, all went great!

Paul Schuetzler 
Rating:
4.0

Customer did not leave a comment.

Nile Easton 
Rating:
4.0

Customer did not leave a comment.

David Mumm 
Rating:
5.0

Tires on the trailer were worn out creating a potentially dangerous situation and need replacement asap. I took the spare tire off of my boat trailer to have as a back up for my trip. Fortunately - the tires survived the journey but please replace them before renting out again. Really appreciated the staff at safeguard self storage for providing the trailer in a pinch when the trailer I had reserved at another location was not available. Thanks guys.

Brian Nelson 
Rating:
3.0

Not a typical U-haul set up, but OK.

William Gallatin 
Rating:
3.0

When I arrived at the drop-off location the U-Haul rep was not at the facility. I was told by the storage center rep to just drop it off by the other trailers. I did this as I needed to get back on the road for a 6-hour trip home. However, I was uncomfortable not getting a receipt or confirmation from U-Haul that a return was made in good order. Confirmation did come later in the day. In this case, it worked out. But if there was an issue or concern, I had no one to discuss it with.

William Gallatin 
Rating:
5.0

Easy to rent, use and return. People were good to work with. It was a good experience.

steve shannon 
Rating:
5.0

Customer did not leave a comment.

Kelly Mayberry 
Rating:
1.0

Whoever did the gas lied. I had to put 6 gallons of gas in for a 22 mile trip. Robbery

Brett Morris 
Rating:
5.0

Customer did not leave a comment.

Steven Kaae 
Rating:
5.0

Quick in/out and good customer service - 10x better than 2 other locations in the valley that I've done the same rental with in the last couple years. I'll be back for sure.

Curtis Nye 
Rating:
5.0

Customer did not leave a comment.

Patrick Manning 
Rating:
3.0

Customer did not leave a comment.

Cindy Trimble 
Rating:
5.0

There was a little electrical issue with the trailer, so it needed service but we only had a small window where Mother Nature was taking a break, so we quickly were able to switch to a truck which saved the day. Thank you!

Sarah Wollenzien-Burgess 
Rating:
5.0

Customer did not leave a comment.

Kayla Mikulak 
Rating:
3.0

Do not rap thr chain around My aluminum reciever and cause it to dig in to it. I get you don't want thr chains dragging but there's better ways

Shaun Myers 
Rating:
5.0

Customer did not leave a comment.

Ed Watts 
Rating:
3.0

The Uhaul app would not work for equipment checkin.

David Adams 
Rating:
5.0

Customer did not leave a comment.

Shalee Peck 
Rating:
5.0

Customer did not leave a comment.

Ryan Leverette 
Rating:
5.0

Customer did not leave a comment.

Louise Swain 
Rating:
5.0

Customer did not leave a comment.

Scott Bartholomew 
Rating:
5.0

Customer did not leave a comment.

Sandy Cazier 
Rating:
5.0

The rep was great. Quick pick up and return. Thank you.

Brent Allred 
Rating:
3.0

No complaints against the staff interaction. The only complaint is the truck they rented me. I've rented several trucks over the recent years and this was the worst truck I've driven. The alignment was very off; to the point that I couldn't comfortably drive at highway speeds. There was consistent give and pull at the steering wheel, even when the truck was empty. It wasn't a safe truck to drive.

Alex Harris 
Rating:
5.0

Customer did not leave a comment.

Scott Pehrson 
Rating:
3.0

Customer did not leave a comment.

Harrison Wahl 
Rating:
5.0

Customer did not leave a comment.

Maria Kleinstaeuber 
Rating:
5.0

Customer did not leave a comment.

Steve Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Ted Weist 
Rating:
4.0

Customer did not leave a comment.

Todd Braeger 
Rating:
5.0

Customer did not leave a comment.

Scott Pehrson 
Rating:
5.0

Customer did not leave a comment.

Michael Crowson 
Rating:
5.0

Puck up went great.

Matthew Maxson 
Rating:
5.0

Trailer was ready and clean and representative helped hook up trailer and check out breaks, lights, and turn signals.

Joseph George 
Rating:
5.0

Customer did not leave a comment.

Mark Larson 
Rating:
5.0

Customer did not leave a comment.

Brandon Franz 
Rating:
5.0

Customer did not leave a comment.

Shannon Dalley 
Rating:
5.0

Customer did not leave a comment.

Wayne Rasmussen 
Rating:
4.0

Customer did not leave a comment.

Val Holmes 
Rating:
5.0

Customer did not leave a comment.

Britain Sorensen 
Rating:
5.0

Customer did not leave a comment.

William Hendricks 
Rating:
5.0

Customer did not leave a comment.

Paul Funk 
Rating:
5.0

Customer did not leave a comment.

Jill Marvel 
Rating:
4.0

The trailer worked. I don’t know what else to say, it was a trailer it worked. Nothing exciting.

Chandler Smith 
Rating:
5.0

It would have been helpful to have been informed ahead of time that additional identity verification was needed at pickup. I did not have a passport with me and did not know I needed one. Fortunately I was able to enlist the assistance of someone else at 7am. This has nothing to do with the facility I rented from.

Anahata Zayin 
Rating:
4.0

They didn’t have packing materials to purchase.

Marci Groesbeck 
Rating:
5.0

Customer did not leave a comment.

glen pratt 
Rating:
5.0

Customer did not leave a comment.

Reed Palmer 
Rating:
5.0

Customer did not leave a comment.

Reed Palmer 
Rating:
4.0

Customer did not leave a comment.

Jerome Gallegos 
Rating:
5.0

Maybe inspect trailer tires more regularly? The lug nuts were really rusted on. Luckily we didn't get a flat tire, because that would have been really difficult to change.

Crystal Davisson 
Rating:
5.0

Trying to contact U-Haul (national number, chat, email), either by phone, chat or email was very difficult! Long wait times and no response at all was what I encountered. The local drop off location was excellent, the national contacts were terrible!!!!!

Larry Williams 
Rating:
5.0

Customer did not leave a comment.

Patrick Manning 
Rating:
3.0

Customer did not leave a comment.

Madison Spangler 
Rating:
4.0

Customer did not leave a comment.

Tamyra Bravener 
Rating:
5.0

Addison was great! He messaged us early to let us know the trailer was ready and we could pick up anytime. The paperwork was smooth. He gave a good orientaion of the trailer as he hooked it up to our pickup for us. I appreciate the guy!

Bruce Fishburn 
Rating:
5.0

Customer did not leave a comment.

Cindy Macferran 
Rating:
5.0

Customer did not leave a comment.

Tariu Pulufana 
Rating:
4.0

Customer did not leave a comment.

Patrick Redding 
Rating:
5.0

Customer did not leave a comment.

Scott Stewart 
Rating:
3.0

App would not let me upload photo of odometer when I was dropping the truck off. Quite annoying and hope it gets looked into soon, saw other people online had the same issue. I was using an android.

Justin Radecki 
Rating:
2.0

Customer did not leave a comment.

Jason Heckathorn 
Rating:
5.0

None everything was as I planned

Edwin Zecena 
Rating:
5.0

Customer did not leave a comment.

Jonathan Ambler 
No reviews have been submitted for this location.

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