do something to get better mileage; it appears I only got about 6 miles to the gallon of gas
Carl W.
Customer Reviews for Safe Mini Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Easy & Convenient Process! Love accessing with mobile device!
Klenesia J.Sonya and the assistant manager was very helpful. No other local uhaul went out their way so I would rate exceptional service!
LAWRENCE C.I drove this vehicle 31 miles. Estimating at worst 10mpg, I filled it back up with 3.2 gallons of fuel. I was charged an additional $8.50 for fuel for a reason I don't understand.
JOHN K.No comment
STEVEN L.No issues... UHaul office was very helpful and professional. Truck worked out great. ¡Gracias!
SHARON W.Used twice, they have always had a trailer jack and a trailer stand available making it easy to park and unhitch by myself. Lots of room in the parking/drop off area.
Timothy H.found some trash behind the seats as well as headsets. Need to be a bit more through in the cleaning.
RICHARD M.The rating of Average is due to the truck being dropped off on a Sunday night so they were closed and I did not interact with anyone. So, I really don't have anything to base a rating on. However, I have no reason to 'Not' recommend them.
John O.The customer service experts were just that experts. They were very knowledgeable. I will rent from them again
alisa R.This was a great location and very convenient.
Stephanie H.Great rental experience.
Roy A.Very quick & professional.
Cornelius M.I picked up the truck outside of business hours so I did the self pick up. I had a lot of trouble getting the lock off. Everything else was great.
Matthew B.The Movers I hired never showed up....(need a refund)
Edward G.Found nothing that needs improvement
Harriet C.Doing great job!
Scott N.The management team at this location were very helpful for me.
Nicole W.I tried to pay with my debit card and it would not work. I ended up having to use my credit card which was a inconvenience.
april C.Refund for early returns of the truck rentals and early release of moving helpers.
Angela K.customer service, Tonya was rude when we called questioning the additional day charge
Nathaniel B.My experience was superb! The pick up was quick and easy because of the availability to input all of the information online! The customer service was great! when I showed up I received a newer truck without asking! The Equipment was in excellent shape and super clean. The drop off was the icing on the cake because of how easy and fast it was. I will definitely be recommending everyone I know to this location!! Thank you!!!!!
Frank L.Drop off location was awesome. Very friendly and professional
GREGORY M.Superb customer service.
DAVE M.Truck was very old, I thought I would get a flat tire, low tire pressure, out of alignment, brakes were bad. It was clean though
Randy M.Kudos to Sonya and crew, always a great move experience!! Gray Bullock
Gene B.Nice facility, was closed when I dropped trailer. Had a trailer jack handy to help lift and also a trailer stand. Nice touch!
Timothy H.Great customer service and friendly staff. Enjoyed doing business with them.
Jessa H.The lock on the uhaul I rented was broken.
BRIANNE M.I have used this facility before and highly recommend it.
Shalimar S.I dropped off on Sunday because online said they were open. However when I got there they were closed. I had to make a 2nd drop to close out the account.
Ollie G.The staff were very knowledgeable, professional, and kind. I had such a great experience. My roommate and I were very pleased with the Uhuals condition and the staff. Thank you all!!!
CIERA J.Best customer service EVER!!!!
Rakim J.Nothing. The U-Haul location at Plummer Road, Huntsville AL, already provides superior service.
Anthony H.TAKE THE SNAKES OFF OF THE TRUCKS. THERE ARE SOME PEOPLE WHO HAVE A FEAR OF SNAKES WHETHER THEY ARE REAL OR NOT. SOMETHING ELSE NEED TO PUT ON YOUR TRUCKS. I AM ONE OF THOSE PEOPLE, THIS IS JUST A SUGGESTION YOU MIGHT WANT TO THINK ABOUT AND CHANGE. YOU MAY LOSE A LOT OF CUSTOMERS WHO CAN'T DRIVE THAT TRUCK WITH SOMETHING LIKE THAT. CUSTOMER SERVICE WAS EXCELLENT! THANKS
Janis D.Everything went smoothly. My only advice to the consumer is not to underestimate your move like I did. I should have gotten a bigger truck but that was on me.
Comeisha H.The office was closed to the public due to the corona virus but the staff was still available to help us over the phone. They did a great job making a difficult situation go as smoothly as possible. To everyone working in the office, thank you!
KAREN P.Multiple issues that resulted in at least a 4 hour delay in getting on the road that resulted in an extra day of travel I had not planned and budgeted for! I set the pickup very close to my home, the location was changed to 30 minutes away. When I arrive, nothing was ready. It took 40 minutes from appointment to leaving with a truck. The rep there recommended leaving my car to hook up after I filled the truck, which made sense, so I did. I was later called that they closed and I had to go to another location for the car trailer. When I got there and asked how I was supposed to get my car on the trailer, since it was at the other location, they told me "good luck" I didn't make that change, dispatch did. Went back to the other location for my car. They were open....I asked the rep to help me get my car on the trailer. She did a poor job guiding me and I sat there, in my car, with it about to fall off and cause major damage, while I waited for the guy from the other location to drive over and help...literally and hour and a half later. VERY UNHAPPY WITH THE SERVICE ON THIS END!!!
Randi W.The staff there were extremely friendly and courteous! I forget the gentleman's name but he was extremely helpful during the paperwork process as well as assisting in the connection of the trailer I rented. Upon my return of the trailer he was there to greet me and unconnected the trailer from my truck. Overall, I was pleased with the service I received and will not rent from any other location other than the Plummer Road facility.
Anthony G.Excellent customer service!
Darrell W.They were perfect!!
Fred W.Awesome service!
Darrell W.I was overcharged for gas upon returning the truck. My paperwork told me exactly how much gas I required, yet apparently I was “supposed†to put it over a half of tank when it was under a half when I received the truck.
Aaliyah D.Always Exceptional Customer Service ...ThankU All.
TIM F.Everyone was super helpful and went the extra mile for me.
Josh S.The online return process could be reduced in size.
Stacey B.Nada
Cassandra T.This location is difficult to contact, I have tried on multiple occasions to reach out. This may not be manned during normal hours of most businesses. In this instance, I reserved a vehicle for pick up at 8 AM and scheduled movers to assist at 9 AM. I was not able to get the truck until 9 AM which cost me another hour in labor help.
James H.All staff was excellent!
Fred W.Excellent customer service. Very professional and knowledgeable. I will always rent from them for any of my needs. Great establishment.
Denver B.Great service at this location. Friendly, knowledgeable and professional.
Denver B.Very friendly staff. Would definitly do business again. :)
Jessa H.