U-Haul is open and we are here to help!
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
The office was closed to the public due to the corona virus but the staff was still available to help us over the phone. They did a great job making a difficult situation go as smoothly as possible. To everyone working in the office, thank you!
Multiple issues that resulted in at least a 4 hour delay in getting on the road that resulted in an extra day of travel I had not planned and budgeted for! I set the pickup very close to my home, the location was changed to 30 minutes away. When I arrive, nothing was ready. It took 40 minutes from appointment to leaving with a truck. The rep there recommended leaving my car to hook up after I filled the truck, which made sense, so I did. I was later called that they closed and I had to go to another location for the car trailer. When I got there and asked how I was supposed to get my car on the trailer, since it was at the other location, they told me "good luck" I didn't make that change, dispatch did. Went back to the other location for my car. They were open....I asked the rep to help me get my car on the trailer. She did a poor job guiding me and I sat there, in my car, with it about to fall off and cause major damage, while I waited for the guy from the other location to drive over and help...literally and hour and a half later. VERY UNHAPPY WITH THE SERVICE ON THIS END!!!
The staff there were extremely friendly and courteous! I forget the gentleman's name but he was extremely helpful during the paperwork process as well as assisting in the connection of the trailer I rented. Upon my return of the trailer he was there to greet me and unconnected the trailer from my truck. Overall, I was pleased with the service I received and will not rent from any other location other than the Plummer Road facility.
Excellent customer service!
They were perfect!!
Awesome service!
I was overcharged for gas upon returning the truck. My paperwork told me exactly how much gas I required, yet apparently I was “supposed†to put it over a half of tank when it was under a half when I received the truck.
Always Exceptional Customer Service ...ThankU All.
Everyone was super helpful and went the extra mile for me.
The online return process could be reduced in size.
Nothing
This location is difficult to contact, I have tried on multiple occasions to reach out. This may not be manned during normal hours of most businesses. In this instance, I reserved a vehicle for pick up at 8 AM and scheduled movers to assist at 9 AM. I was not able to get the truck until 9 AM which cost me another hour in labor help.
All staff was excellent!
Excellent customer service. Very professional and knowledgeable. I will always rent from them for any of my needs. Great establishment.
Great service at this location. Friendly, knowledgeable and professional.
Very friendly staff. Would definitly do business again. :)
Everything was fine.
Very Satisfied Customer!
Safe Mini Storage service is superb.
Staff was great to work with, truck was very nice.
Everything was perfect. Thank you!
Great service!
Outstanding service. Thank you.
They made it very easy to rent their truck. It didn't take forever to do. Very friendly and helpful.
Nothing
The truck and trailer I received were both in less than optimal operating condition. I'm thankful my mom and I didn't breakdown in the middle of nowhere during my move. There was an actual pipe under the truck that was completely severed. My car was also damaged by the way this location attached the chains to the undercarriage. I'm now in the process of getting an estimate for the damage caused.
Great staff!!
Courteous, helpful, and very accommodating. Great representative for your company.
Very helpful staff
Folks were extremely nice. Couldn't be better.
Nothing. All is well!!
We were not told about being charged for Mileage. I have rented from uhual before and was only charged for the rental of the truck. Had I been aware I would have simple gotten a truck through enterprise. Will definitely not be using uhual again. But I will recommend Safe Storage! They are very professional and getting the uhual was awesome!!!
Great service
Very nice
Nothing, everything was wonderful.
Friendly, helpful staff. Great service. Convenient location.
The truck I received would be acceptable for around-town, where speeds are seldom above 45 mph. However, it was unsatisfactory for my 260 mile interstate trip. The front wheels were horribly out of balance at freeway speed. The A/C performance was marginal. Neither visor would hold its position. I don't believe these issues were necessarily due to neglect, the truck was just worn out. There was what appeared to be a brand new truck (same size) parked right beside this one. I thought that maybe it was reserved for a long distance one-way that needed the reliability more than I did. However, it was still there when I returned mine that evening. Why would U-Haul keep their best equipment on the lot?
Nothing - The service was very accomodating
Nothing/great experience.
Do not charge customers for something that was not originally agreed upon.
Josh was amazing and went above and beyond his job. We will recommend him and your location to everyone who needs a rental.
Great and friendly staff. They were helpful in everyday.
Staff was friendly and helpful
Convenient location, easy in and out, helpful personnel.
Experience left no room for comments other than how pleased I am with the quality of service. Keep it up! Will definitely recommend to family and friends.
