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Robert B.
Customer Reviews for Safe Mini Storage #6
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was extremely friendly and helpful! I could never ask for a better experience than the one I had here
Hunter B.The lady at the desk was awesome!
Nickolas P.OMG Ms. Brenda and her staff are Amazing. They are all super friendly and welcoming. They are the epitome of Excellent Customer Service. I will definitely be doing Business with them again.
Quanecia M.Helped us even when closed so we didn't have to stand out in the cold drizzling rain to figure it out. So glad they did.
daniel M.Brenda's customer service was excellent!!!
Destiny D.Nothing it was Awsom.
Michael N.The driver's seat belt needs to be repaired. The attendant did let me know after I rented the vehicle that the seat belt seemed to stick, even though the truck I rented was brand new, and she assumed that someone may have food stuck in it. She told me that when I latch the belt to push the reed button as I push the latch it for it to catch. This trick didn't always work, and the truck needed to be cleaned before I received it. There was food and straw, and trash in the truck. I had the vehicle for four days and could not always get the seatbelt to work. I informed her once I returned the vehicle that, it would most definitely need to be repaired before anyone else rented it for safety reasons. I strongly considered returning the vehicle while renting it because of this reason, but I was in the middle of a move and didn't have time to find a different truck. Upon returning the vehicle I was not given a receipt and was told that once she inspected the vehicle, she would email a receipt. I had originally booked the vehicle online. Once I received the receipt, it showed I was charged an additional $44 for insurance, which I had denied the insurance upon booking. When I called to ask for a refund, I was told that the ticket was closed and I would have to call another number to discuss the case with the contract number that the attendant provided me. So then I had to call this other customer care line and the person on that line told me that she would have to have her manager look at the case because I indeed had booked online and it shows where I did not opt in for insurance coverage as my own policy covers rentals. Now I have to wait another 72+ hours to hear back from someone else about receiving my refund, and the customer service person said that's "if" I get a refund. I should get a refund as I didn't opt for coverage.
Laura O.Rental truck smelled of cigarette smoke. Rates to rent were too high in my opinion
amber B.No criticism. The manager was extremely helpful and went out of her way to take care of us. Highly recommend this location.
Bethany E.Awesomely awesome beautiful beautiful Ms Brenda , should be given a promotion
Judith S.The staff was very helpful and friendly. I will be using them again in the future.
William S.Everything was ready ..staff was friendly and helpful
Tom S.Brenda and Thersa are the BEST
Ron G.Great experience -easy renting process and very helpful & nice associate at pickup!
Jennifer C.Just make sure you know what your being charged for . I was charged the insurance and was not asked or advised about it
James A.Service rep was helpful and well prepared for the rental
Brian B.Much preferred in person rental at this location as opposed to online reservations. So much simpler
Michael B.The truck we used needed some urgent basic maintenance. The tires were flat, the steering was insanely crooked (I had to keep the wheels at 45 degrees to drive straight), and the truck vibrates horribly over the speed of 60 mph.
Julia D.Fantastic customer service, good, clean truck. One minor issue, the gas gauge seems to be inaccurate; I filled up the truck and put in over 10 gallons even though I only drove 25 miles.
Ken H.This is a nice location. A professional and helpful woman helped us check our truck in.
Amy K.No comment
Bill P.all went well. very courteous staff.
Tom S.Very friendly and efficient ...all went well
Tom S.Angie went above and beyond to make sure I was taking care off.
ROSHANDA H.New location..only open 1 month.. Jason and staff very helpful
Tom S.