Was not sure what to do with blankets and appliance dolly. Dropped off after hours. It might help to mention that on the app during the return oroxesss.
Darrin G
Customer Reviews for Safe Mini Storage #3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wouldn't change a thing, excellent customer care!
Jordan DTruck has a bad exhaust leak. The after hours return process is junk
John WOne of the best locations.
Noel PEmployee was very pleasant and helpful.
kevin vDropped off. Sign said closed due to "No Power" This morning I saw that they charged me $20 for "after hours" charge. I will be disputing this charge with my CC company
Michael MContinue the outstanding work by Kimberly. She handled the pre and post rental activities perfectly and made it look easy. Also Shorty, who handled my reservation, was very good, knew all the right questions, had all the right answers.
Michael RTruck had some age on it and the last person to rent it was a slob who trashed the interior. It was cleaned up well but there was residue, nothing bad just a picky point. Rental experience went very smooth and the truck had no mechanical issues. I had drive 400+ miles dead head to the destination and was beat to death the entire distance. Trip back with a load was a much better ride. Nature of the beast, these trucks are designed to travel with a load. Had good power. Fuel mileage was 11mpg both empty and loaded. Have rented many times to move family, will do it again and recommend these guys.
Brian BN/A
JULIO GAlthough serviceable and safe, the truck itself is worn out and needs to be salvaged. Steering is very loose and the suspension is worn out - not a good reflection on UHaul. Has nothing to do with this pick-up location.
James DNo improvement is necessary.
RENE CThis location was all about customer service and their commitment to U-Haul.
Cathy WThere was a check engine light that came up once I cranked the engine up. It did not affect the performance of the truck though. I noted it on the return at another location.
Les HWe simply left the truck late at night, with no issues.
Pam WI did get the rental back 2 hrs before I was scheduled I couldn't get my phone to respond to the check in for some reason. Donna the sales associate was very helpful knew what size I needed and very nice, sweet and very polite
Donna CGive the young guy customer care training.
Linda AStaff were very helpful and polite to the cudtoner
ALMA HI get it with quarters of tank and put it back with half of tank, no refunds!? Why?
Moath AI rented the truck online. Uhaul changed the location without telling me. I was supposed to get a call but no one called. Since the facility was not staffed I had to use the mobile app to get the truck. The app would not accept my pictures. When I finally got up with a uhaul rep she said I had to use Chrome to access the website then hung up before I was ready. Had same problem trying to return the truck. Fortunately I had a friend with me with iPhone. I will never do this again.
Victor DChecking the equipment out and back in was a breeze. Staff was very helpful.
Kenneth FEverything went extremely well!
Jack WAwesome experience!!
Noel PNight and day difference.
Roy DThe windshield of the truck was very dirty on the outside. I would recommend cleaning the windshields before each rental.
Kyle YAfter hours drop off was quick and easy.
David HBetter rates. The mileage rate is excessive.
Tim HCan’t think of anything at the moment. Donna was great!
Nancy HI am supposed to get my receipt by email. It has been almost two days since. I returned the truck, and I still don't have a receipt.
Charley MThis the third or fourth time I’ve rented from this location. Always excellent service! Five stars!
Thomas BNothing really. Cup holder was broken but was hard to tell if you didn’t actually open it. Could not get the check in after hours to work on the website. That was frustrating. It kept telling me my session had expired. This location offers exceptional customer service though
LOUISE CFix the reservation process that is vastly terrible. I selected a truck at a location near my house on the Uhaul website and reserved a truck Uhaul then changed my rental location to Brownsboro. I checked my reservation online and it said S. Huntsville. I called and Uhaul confirmed it was S. Huntsville. I showed up to the S. HSV Uhaul place at 0830 and no truck then had to drive 30 min away to pick up a truck. Uhaul did change my pickup time from 0800 to 0930 and I appreciate that. But, please hire a capable web site manager and App developer and fix the desperately flawed Uhaul online experience.
Josh CIt wasn’t the location we had a problem with, it was the truck, doesn’t need to be used, it had exhaust problems, oil light stayed on, pulled to the right very badly. I suggest taking this truck out of service And logging in process to pick up and drop off is way too much, it shouldn’t take this much to rent a truck, you have a persons drivers license, calling someone to verify who you are is simply too much
Jimmy JBig enough lot to park 4-5 large trucks without a problem.
JASON FExcellent customer service, smooth start to finish. Highly recommend this location.
Ellen HVery pleasant experience. Donna was so helpful
Linda CEverything was great from location, picking up the truck and the best customer service ! I was very happy with my experience.
GUADALUPE HThe personnel that operate this facility are helpful and knowledgeable. It was a pleasure working with them.
GARFIELD BThe lady who helped me was AWESOME!!! I have misplaced her card but I believe her name is Debbie. She was very helpful and explained everything perfectly!!! I will definitely recommend this location to all of my friends!!
Pam Gthey were not customer friendly. They would not help me lift the trailer onto my truck.
JAMES WThe customer service rep at this store...Kimberly I believe, is super friendly and sweet.
ALEXANDRIA Vinform the customer the easiest way to pickup and return is to download the app and turn on location services on their phone. i had to figure this out.
nick rEverything about this location was fine. But they changed our drop off location from the place I selected in Crump, TN. She told me she would set it up so we could drop it off wherever we chose to, but some how set it to another location in Savannah, TN. So this meant we drove to Crump, only to find out we couldn't return it there. So then we had to drive back to Savannah. Not only was this inconvenient, but my mother in law had to watch our son for twice as long as we had told her.
DEREK RAwesome
HAROLD KThis was the second time I showed up to this location to drop off my trailer. A woman came running out of the building as my husband was backing the trailer into a parking spot, telling us that we would be charged extra because we weren't schedule to drop it off at this location, I have rented u haul trailers many times and never have I had anyone try to convince me I couldn't drop it off where ever i needed to. This same lady sent me to a different place last week, because I had never had anyone tell me I would be charged extra for dropping equipment off, I took it elsewhere. But I spoke with the very friendly and helpful lady at the place where I pick up and she assured me I could drop equipment at any u haul location. So I insisted on leaving it there this time. Obviously no "extra fees" were charged. I am not sure why, but these smaller locations are not given as a drop off option when making a reservation on line. Even when I put in the zip code for these locations, it doesn't give them as an option for drop off. Anyway. I wish I would have gotten the lady's name who was so rude and obviously didn't wanna do whatever is supposed to be done to deal with a trailer. 2 different times she was absolutely ridiculous telling me I would be charged extra because it's not scheduled to drop at this location, when the place I picked up from said the drop off location would be left blank and I could drop it where I want. As long as I need to rent a trailer for this move, I will continue to return them at this location so she needs to calm down.
Jody SOnly problem was fuel level. The paperwork was incorrect and I had to spend an additional $35 on fuel.
John SThe equipment was returned on the same day at 9pm on Friday and when I saw my bill on Monday they charged me $20 extra for “ after hours service fee”. Stay away from this place !!!
PETER BI felt the person we spoke to was more interested in the person that was coming to rent a vehicle than she was for us, the customer, that was already there. However, I will say she did the check in a timely manner.
DAVID AFantastic experience! Very kind and helpful. Would totally recommend.
Brent HEverything was great and Wesley was super professional, friendly and helpful.
MONTGOMERY HMake sure bill is accurate don’t overcharge to
JANICE PEasy and convenient.
NICOLE K