Customer Reviews for Safe Mini Storage #3
(Distribuidor de U-Haul del vecindario)
Brownsboro, AL 35741
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 8:30 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This was the second time I showed up to this location to drop off my trailer. A woman came running out of the building as my husband was backing the trailer into a parking spot, telling us that we would be charged extra because we weren't schedule to drop it off at this location, I have rented u haul trailers many times and never have I had anyone try to convince me I couldn't drop it off where ever i needed to. This same lady sent me to a different place last week, because I had never had anyone tell me I would be charged extra for dropping equipment off, I took it elsewhere. But I spoke with the very friendly and helpful lady at the place where I pick up and she assured me I could drop equipment at any u haul location. So I insisted on leaving it there this time. Obviously no "extra fees" were charged. I am not sure why, but these smaller locations are not given as a drop off option when making a reservation on line. Even when I put in the zip code for these locations, it doesn't give them as an option for drop off. Anyway. I wish I would have gotten the lady's name who was so rude and obviously didn't wanna do whatever is supposed to be done to deal with a trailer. 2 different times she was absolutely ridiculous telling me I would be charged extra because it's not scheduled to drop at this location, when the place I picked up from said the drop off location would be left blank and I could drop it where I want. As long as I need to rent a trailer for this move, I will continue to return them at this location so she needs to calm down.Jody S.
El cliente no dejó un comentario.Sarah M.
El cliente no dejó un comentario.Sarah M.
El cliente no dejó un comentario.STEVEN A.
Only problem was fuel level. The paperwork was incorrect and I had to spend an additional $35 on fuel.John S.
El cliente no dejó un comentario.RAYMOND T.
El cliente no dejó un comentario.HARRY M.
The equipment was returned on the same day at 9pm on Friday and when I saw my bill on Monday they charged me $20 extra for â€œ after hours service feeâ€. Stay away from this place !!!PETER B.
El cliente no dejó un comentario.Colin F.
El cliente no dejó un comentario.SUSAN J.
El cliente no dejó un comentario.Steven R.
I felt the person we spoke to was more interested in the person that was coming to rent a vehicle than she was for us, the customer, that was already there. However, I will say she did the check in a timely manner.DAVID A.
Fantastic experience! Very kind and helpful. Would totally recommend.Brent H.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.Jay C.
Everything was great and Wesley was super professional, friendly and helpful.MONTGOMERY H.
El cliente no dejó un comentario.WALTER W.
Make sure bill is accurate don't overcharge toJANICE P.
El cliente no dejó un comentario.Jeffrey S.
Easy and convenient.NICOLE K.
El cliente no dejó un comentario.Christopher L.
The facility should provide a secure drop off method before 9:00 am office opening time and/or weekends, and the website should provide information on such service. Most of your customers go to work well before 9:00 am during weekdays.CHARLES H.
Easy rental process and the staff was great! Highly recommend this location for your rental needs.Christopher S.
El cliente no dejó un comentario.Jillian H.
El cliente no dejó un comentario.COLE B.
Have used this location several times and they are always very helpful and professionalSANDRA H.
El cliente no dejó un comentario.CHARLES GLEN K.
El cliente no dejó un comentario.LEE C.
Fantastic service. Thank youJames V.
Nothing. This U-Haul location has the best personnel I've ever seen.Charles A.
Not a thing. This was the best experience I've ever had with U-HaulCHARLES A.
Your check in after hours is not customer friendly. My iPhone browser would not ID location. I called your call for help number with no remedy. Agent was to leave note I called. This did not happen. If I am charged the fee I will decline payment until this is removed. I spent 45 minutes trying to use your process. Fix it! I'm sure I'm not the only customer that has had this problem. NHAROLD S.
We had issues with our truck, there was no heat, the check enginel light was on and it had not been cleaned or sanitized because the truck had the previous renters paperwork still inside the cab. We called to relay info, was told Michael Carter, the Area Field Manager, would resolve our issues in 3 days. It has now been 5 days and we still have not heard from him. Rebecca Sexton sent the email saying our file was #3047805. I emailed her today about not hearing from Michael Carter and she has not replied. Does not make me want to rent from Uhaul again, and not from this location.PHILIP R.
Make sure customers are aware they need pigtail extensions for tow dollies. We were not aware and was at wal mart at 11:00 pm trying to get proper cables. When we clearly should have been on the road. Putting us way behind.BRANDY P.
Absolutely no complaint. Service was great.DON C.
Great service and cooperation at Safe Mini Storage in Hampton Cove, AL.DARYL D.
El cliente no dejó un comentario.Jackie C.
El cliente no dejó un comentario.ROBERTO G V.
U-Haul and this location agreed to take the trailer with no up-charge when I realized how close it was to where we had moved stuff. Our initial drop off location assignment would have cost us 45 mins extra driving - the UHaul system to call for drop-off help and the new drop location were both great.William H.
El cliente no dejó un comentario.SCOTT B.
El cliente no dejó un comentario.Marvin N.
El cliente no dejó un comentario.William T.
My experience was very positive! Friendly staff, fast and easy set up and check out. One of the best moves I have ever been a part of. Thank you so much!Anthony C.
Change the ride share experience. It was a ridiculous pain in my ass and cost me an hour of standing around waiting for the website to work.Jason T.
El cliente no dejó un comentario.JULIO G.
With any concern we had with the u-haul equipment, the response from the lady at the counter was... â€œwe are not u-haul.â€ She provided no assistance.JULIO G.
El cliente no dejó un comentario.SHARON F.
El cliente no dejó un comentario.Andrew C.
El cliente no dejó un comentario.SHIRLEY W.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.Scott K.
Absolutely awesome. Crystal, Kimberly, and Donna are a great team. The facility is spotless and their customer service focus should serve as a benchmark not only for their storage facility, but for the U-Haul company!Joseph C.
El cliente no dejó un comentario.sean B.
El cliente no dejó un comentario.Matthew F.
El cliente no dejó un comentario.Ronald J.
Fire the people working at that locationPatrick D.
El cliente no dejó un comentario.Eric C.
El cliente no dejó un comentario.Christopher C.
The lady who helped me was anything but nice. She clearly did not want to be there and does not want to deal with U Haul. I was very disappointed.John M.
El cliente no dejó un comentario.Ivan P.
It was a very pleasant experienceCORNELL M.
The women who work there are extremely unpleasant and no help at all. They were quick to let me know they don't work for Uhaul. When I addressed an issue one said â€œI don't know what to tell youâ€. Never going backDenise R.
El cliente no dejó un comentario.Sheila G.
I was charged for 3 days but I only had the truck for 1 1/2 days. other than that it was perfect.Brian P.
Used U-Haul many times. Always good so kept coming back. Hopefully I won't have to move any more now. But if so I know who I'll be using.Myles H.
Good location, professional staff.Glen J.
El cliente no dejó un comentario.Mark R.
The app does not work well. It kept kicking us out of it and it took over an hour and a half to get our vehicle on a Sunday.LOISANN M.
El cliente no dejó un comentario.Patrick C.
This location was great. Called me afternoon before I picked up truck on the next morning. Let me know the truck I ordered was at their location. Great Service. Will let others know how good this experience was. Far superior to the location on 72Ann S.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.Kenny S.
El cliente no dejó un comentario.Arnold C.
The truck vibrates and shook horribly during my trip. So bad was the shaking that I could not use either mirror - this is a safety concern. I believe one or more of the tires need to be balanced. I have used U-Haul trucks many times so I know what is normal, this truck is not normal!Mark R.
El cliente no dejó un comentario.Mark C.
I reserved a 17 ft on Saturday the 26 for 10/30/19 to be picked up on South Parkway reservation # 80144484 and when I called on the morning of the 30th they informed me they did not have a 17 ft but they were giving me a 20 ft at the same price.The event I was participating in did not allow a 20 ft inside the building.This put me in a precarious situation so I called Uhaul.com to find me a 17 ft but they did not have one in Huntsville all they had was a 15 ft which I had to take because I didn't have a choice and I could not get all my mdse on a 15 ft.The reason I made a reservation was to make sure I got what I wanted so I feel like you dropped the ball!!!Amy W.
El cliente no dejó un comentario.ASHLEY C.
The Safe Mini Storage team is awesome! They were very helpful and answered all of my questions. They helped me reschedule the equipment to a more suitable date, which greatly helped. ¡Gracias!David K.
I will use again.William A S.
El cliente no dejó un comentario.leigh M.
El cliente no dejó un comentario.Earl F.
Awesome people and the equipment was superior! My only complaint would be that I was charged $11.45 for gas... I filled the truck to the same level it was when I rented it so I was surprised to see the additional charge. That said, great people and great experience! I'll definitely be coming backchris C.
No problem checking in or out. Attendants behind counter were very helpful.Clark D.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Sarah M.
Friendly folks to work with. They treated my wife with utmost respect. Everything worked as told. It was a great experience.Janice T.
El cliente no dejó un comentario.Eric M.
good location but uhaul itself, not this location, messed up by sending my rental to the other side of the city and didnt bother to inform me. Location took care of me though.Mark L.
El cliente no dejó un comentario.Rick W.
Very helpfulBRIAN T.
The truck was not cleaned when we got it. The windows were dirty, the cargo space was even dirty. The truck also has issues. Brakes are a big concern and the steering of the truck was horrible.Daniel F.
The after-hours check-in app would not work for the Android. I suggest that the software techs stand in the hot sun and try to take a photo with a Galaxy phone/Android version 5.1.1 after creating an account on the phone. After 20 minutes of frustration because the app screws up the camera, call the support line, wait 20 minutes for someone to pick up, then hear them offer to send you the instructions and explain they can offer no other assistance. Then throw the envelope through the door and get charged for an extra day,Michael C K.
The tires had nails in them. There should be a checklist to check tire pressure. I checked them before I left and 3 of them had 10lbs of air.Lawrence H.
It seemed like the wheels were out of balance, there was a lot of vibration at highway speed.Drake D.
I walked in to return the truck. I was the only customer in the building. I was told U-Haul is a "side gig" for us, "they are not our bread and butter so we have to finish what we are working on for Safe Mini first. Take a seat and we will check you out as soon as we can." So I stood there and watched them take inventory, wondering if their security cameras had audio to capture the scene. U-Haul is a great company but needs someone who is a better representative of the company!Laurie V.
This comment really has nothing to do with the rental locations but the equipment description. UHaul advertises the truck cargo area as a certain length when in fact it is not that length. Example is 15 foot truck is actually only 12 foot of usable full size space. That "moms attic" should not be included in the total length.Paul P.
El cliente no dejó un comentario.Alhambro G.