Customer Reviews for Safe Mini Storage #2
(U-Haul Neighborhood Dealer)

676 comentarios

7606 Madison Blvd   Huntsville, AL 35806

(256) 850-4383

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(256) 850-4383

7606 Madison Blvd
Huntsville, AL 35806

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Staff was unfriendly, initially said they couldn't find my reservation, even though I showed confirmation on my phone. Truck was clean but had no freon so AC didn't work. Called the Pick-up location to report and was told to call Roadside Assistance. Called RA, put on hold and told 30 minute wait to speak to an agent, after 20 minutes the call was disconnected. Not impressed.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
1.0

RESERVED A UHAUAL WITH ALL THE EQUIPMENT AND GET THERE IT WAS NOT AVAILABLE . SENT TO ANOTHER STORE AND THEY HAD A TRUCK BUT NO EQUIPMENT AND THEN I WAS SENT TO A THIRD LOCATION WEEETHEY HAD EQUIPMENT BUT TOOK A HOUR TO CHECK OUT AND I WAS THE ONLY CUSTOMER THERE!

Colin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
5.0

Sarah did a great job making corrections when my order showed some errors in the details due to a change in pick up date. She worked through all of it to keep my reservation on track and did a really professional job of assisting me!

Teresa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
3.0

I had reserved a dolly for use in my move. This item was not made available due to the store being closed, although I was charged for it. I'm am extremely displeased with this fact. I will be calling for a refund. This store did not have my full rental ready for pickup.

Alvin Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

WESLEY L. 
Clasificación:
5.0

¡Excelente ubicación!

Paul M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Garry C. 
Clasificación:
1.0

Manager in the morning during pick up was great. But upon returning the equipment, a lady came outside the second floor with a dog barking loudly. This was startling as there was no way to anticipate the nuisance. The lady should think better about letting the dog come outside and scare customers. Seems like she should have known this, and the dog was let out on purpose. Not a pleasant experience. I would not recommend this location to a friend.

Christian P. 
Clasificación:
3.0

The truck was no water proof U-haul needed to make the customer aware beforehand. A lot of our furniture was ruined and boxes were soaked Not happy at all

Louise S. 
Clasificación:
5.0

Service was great!

Jorge C. 
Clasificación:
5.0

Nothing could get any better.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy W. 
Clasificación:
5.0

Very clean and welcoming facility. The customer service Melissa provided was great!

Sylvia R. 
Clasificación:
5.0

Quick and easy check in and check out!

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth P. 
Clasificación:
5.0

The staff was helpful and knowledgeable and quick on their feet!

Beth P. 
Clasificación:
5.0

Picking up the trailer on 7/14 @10:35am ish the lady working behind the desk was GREAT!

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greta J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance P. 
Clasificación:
1.0

Better communication with customers

Constance G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfredo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ledra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

Not really much, the process was pretty fast

Kevin F. 
Clasificación:
5.0

Loved the Pre-check in option that made my pickup a breeze. Customer service from location was great from pick up and return of trailer rental. Simple and fast!

Renato O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn M. 
Clasificación:
5.0

good modern equipment. Well maintained. Will use again.

Bruce I. 
Clasificación:
5.0

The gentleman working in the office was great and courteous and helped me get on my way. Would highly recommend this location.

Cody S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
1.0

Stop over charging Customer service said they corrected my reservation and didn't Put me 3 hours behind and tripled the cost plus took an extra $20 out if my account today I plan to move across county in a year I won't be using uhaul! And I will be leaving horrible reviews Huge rip off not to mention reservation number can't get it together and is rude

Bernice S. 
Clasificación:
5.0

Text reminder of rental and location

Wayne G. 
Clasificación:
2.0

At first the lady at the desk told me I was at the wrong place and wasn't even in her system. I had to show her my text message from uhaul to prove I was at the address given for drop off. She refreshed her system and I was magically found. She then told me to leave the truck and she would go out later and check the miles/gas which I thought should have been down with me present, but after my experience with pick up I was just ready to be done. I've used uhaul before with no trouble but I will definitely consider all other options before using uhaul again. Worst experience I've ever had with uhaul.

Selena M. 
Clasificación:
3.0

My reservation and contract included and was charged for two dozen moving pads and a dolly. Didn't have it for me. After waiting two hours for them to open- and two hours behind schedule I asked the girl about it And told me they didn't have either material for me to have… was upgraded to a damaged truck

Marcus G. 
Clasificación:
5.0

Very nice place. Everything is perfect.

Younggi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

james B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherlisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
5.0

Please don't accept a reservation for a truck at one location and then try to change the pickup location miles away from the customer in the wrong direction. It is very frustrating to feel like you are trying to make us pay more mileage when your system accepted a reservation at a specific location. Maybe you need to update your reservation system so that invetory availability is accurate during the reservation process.

Phillip S. 
Clasificación:
4.0

This is NOT the fault of the local store but you should periodically check what map services are saying is the location of this facility. The IPhone maps (many people use this app) has this address wrong for this store. I drove around for an additional 10 minutes before I called them.

Antwan R. 
Clasificación:
5.0

Everything was perfect. The ladies at front desk were extremely helpful and professional.

Rebecca G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason L. 
Clasificación:
5.0

Just keep doing what you are doing. Make sure the trucks/trailers are clean prior to renting. The last time I rented a boxed trailer there were 4 broken glass jars of salsa all inside the back. I spent over an hour just cleaning out the back and trying to get rid of the smell so I could haul furniture.

ROBERT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Woodrow G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregg R. 
Clasificación:
5.0

Very nice and helpful staff. Fast pickup and return.

ROBERT H. 
Clasificación:
1.0

Charge me for items I never received and then charged me for a day that I didn't use the vehicle it was returned.

Francis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred T. 
Clasificación:
5.0

The location and the person who helped me with picking up the truck were great. However, the Uhaul website (uhaul.com/share) experience when returning the truck was absolutely disastrous. I was going through the steps the site led me through, but the site would not allow me to actually make a photo of the equipment, so there was no moving beyond that step. After many attempts, I phoned the help line and finally after almost 2 hours dropped the keys into the after hours return slot. Long story short - this location is great. The online support from uhaul is horrible.

RANDALL F. 
Clasificación:
5.0

KIMBERLY DID N EXCELLANT JOB IN TAKING CARE OF ME!!

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
1.0

I did not receive furniture mats, or dolly's. I stated this upon returning the vehicle. I was charged anyways 1 week later without ever being contacted by a representative. That is theft. I will never use uhaul or recommend any 24 hour service against

Steven T. 
Clasificación:
5.0

I am well please. I really appreciate the courtios service. Thank you for making it a great experience.

GLORIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICAH J. 
Clasificación:
5.0

Everything was as expected. Good customer service. Quick and easy.

PEARL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL W. 
Clasificación:
5.0

Even though the computer system was down when we picked up the truck, the representative was very pleasant and professional.

Regina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zerar B. 
Clasificación:
5.0

Excellent service!

GAIL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA A. 
Clasificación:
5.0

Ya'll done an excellent job working with us, and it's greatly appreciated.

BRIAN P. 
Clasificación:
5.0

Easy to access and dropping off was very easy.

MARY C. 
Clasificación:
5.0

Very clean and spacious facility, the staff was eager and very helpful with the hook up and safety of the trailer i rented. I highly recommend this facility to anyone with rental/moving needs.

Nenito V. 
Clasificación:
5.0

Motorcycle trailer that I rented this time had some problem with it. At 60 rpm, it starts to shake. At 70 rpm it will start to quiet down. I mentioned it to them, hope they'll check it out.

TOSHIYA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawanda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

Customer service was great!

JEANNE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC E. 
Clasificación:
5.0

Both locations were great. Friendly and professional.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Prashanth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle J. 
Clasificación:
5.0

By the time I got out of the truck and got to the door, everything had been taken care of. Very efficient, clean, easy to find.

ERIC O. 
Clasificación:
5.0

Everything was great!

Brittney B. 
Clasificación:
5.0

By far the cleanest and most organized store I've ever seen; shows pride in the job and location.

CHRISTOPHER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

I was offered more than enough equipment to get move completed, and that was a breath of fresh air. ¡Gracias!

CARL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE P. 
Clasificación:
5.0

Not sure. My experience was great.

TOSHIYA A. 
Clasificación:
5.0

Very easy and professional!

John T. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLE M. 
No se han enviado comentarios para esta ubicación.

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