Uhaul itself is a scam. We paid 400 dollars for a truck rental that came with zero tie downs or ratchet straps, then was charged an astronomical amount for fuel related costs, even though it didn't cost 40 dollars to get the tank up to a quarter of a tank where it was when we picked it up. Having said that, if it is to be refueled to a certain amount before being available for pickup again, ours was not. It was at a quarter of a tank when we got it, causing us to have to stop what we were doing and fill the truck up the day of the move. All in all, the experience with uhaul was poor.
Andre B.
Customer Reviews for Safe Lock Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
She was extremely super nice and helpful I would recommend people calling in visiting her little shop she even came 15 minutes early to assist me and showed me where the paperwork came out and help me load my trailer to my truck was very helpful kind and considerate there was nothing in HATTIESBURG at the moment so I drove to petal which wasn't that far away but the lady came into work early because she had a note on her door saying if you need services Bubba blah and I had to get to work by 10:15 so she came in 15 minutes early :-) Small things like that people take for granite customer service was extremely on her top priority and I was very pleased I will be coming back to her location again if I need a trailer
CALLOWAY T.Nice folks. Easy access and drop off. I've used them before and recommend them without reservation
JAMES C.They were super nice and very helpful. We are not great at backing up trailers and they helped us! 10/10 would recommend. Thank you
IRMALENE R.Return site chosen by the pickup location was 38 miles from our destination when there was a Uhaul location 3.8 miles away.
Billy C.Excellent customer service
Daniel C.The truck was ready to go, the person ( dont remember her name) was very curious and did a great job getting me on my way
Patricia B.Very helpful. They held some items that were accidentally left in rental truck so we could pick them up later.
James W.Improve the U Haul computer payment process. I could make a reservation with a cash gift card. When I went to pick the trailer, it showed a 0 balance, but was told that if I use the gift card; I would have to pay an additional $60.00. I then went to try to pay cash. I was told it would also require a $60.00 deposit. U Haul needs to put a flashing banner stating they only accept debit/credit cards for payments without any additional deposits.
Robert L.Fast service
steve H.Rental agent was very friendly and knowledgeable.
Ken S.Staff very helpful and polite
joyce D.Explain what the extra dollar was for!
clyde R.Somewhat unprofessional
James G.Nothing, the person in charge was very nice and a big help.
Bryan A.The service representative was very knowledgeable and a pleasure to work with. Increase the miscellaneous moving support items offered.
Freddy J.Brittany was absolutely knowledgeable about the car hauler I needed and was over & beyond helpful on changing my reservations 3 times due to unforeseen delays. She was very professional . You need more distributors like her . Great work Brittany.
MONTA C.Turned truck in on Christmas Day and no one was there. I left my number and the store manager called and was very pleasant and courteous.
GERALD C.Super friendly staff!
DEBORAH C.The staff at this location are friendly and helpful.
Deborah D.Trailer was in good shape but not swept out.
LISA B.It was a great location for pick up and the experience of renting was great.
Eva M.No one was at location to return truck
BEVERLY K.The reservation process is the worst I've ever seen. I informed the reservation center that I needed the vehicle either that night or the next morning by 7:30am at the latest. I was told that I would be contacted before 6pm with a p/u time/location. By 5:30 I had not received a call so I contacted the center. She told me that she had my reservation info and that I was scheduled to p/u the next morning in waynesboro OVER AN HR AND A HALF AWAY from where I lived. Naturally I was upset since I had CLEARLY GIVEN THE RESERVATION CENTER MY CURRENT LOCATION. When I informed the center of the mix up she said that the best she could do was get me set up in petal for 9am. I asked if she could give me a credit for the mileage diff and she said yes, to which later I learned was only a 3 mile credit after I asked! She then responded with 'well how much do you need?' Although the owner of the facility was very friendly, I highly doubt that I will ever use this company's services in the future nor recommend it unless it is a last resort.
sheronda M.The owner helped me all he could on the phone,he is not a uhaul store, its a storage unit no one was there.
al M.Provide free dollies on the larger trucks AND MAKE SURE THAT ALL LIGHTS WORK. NONE OF OUR INTERIOR LIGHTS WORKED SO WE UNLOADED IN THE DARK!!!
LYNN H.