Customer Reviews for Sabrinas Upscale Resale
(U-Haul Neighborhood Dealer)

218 reviews

81 Blalock Mill Dr   Cleveland, GA 30528

(706) 219-4241

Office Hours

  • Mon-Fri: 11:30 am–5:30 pm
  • Sat: 10 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 219-4241

81 Blalock Mill Dr
Cleveland, GA 30528

Services at this Location:

Office Hours

  • Mon-Fri: 11:30 am–5:30 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Philip Carter 
Rating:
5.0

The lady working here was great. She even helped me figure out why my bill was higher. Or what the extra $40 is for and print me out a copy and put me in contact with U-haul. I contacted U-haul spoke with Deena with customer service. She was excellent, Very polite and very respectful, With helping me resolve this situation for me and a very apologetic. And Refunded the $40 back to my account. Deena Thank you so much. You are the reason. I will be coming back to U-haul.

William Mann 
Rating:
5.0

Customer did not leave a comment.

Donald Tatum 
Rating:
5.0

Everything went very well, and location was very convenient. Lady I talked to on the phone was very nice and helpful. I have used them twice in the last 2 months. I would definitely recommend them.

Mary Kuechler 
Rating:
5.0

Customer did not leave a comment.

Katherine Bailey 
Rating:
3.0

Customer did not leave a comment.

Teresa Leahey 
Rating:
4.0

Customer did not leave a comment.

WILLIAM PERRY 
Rating:
3.0

Was no Jack to lift trailer off of ball hitch when I returned it. Had to dead lift off ball and really strained my back in doing so

Richard Ritz 
Rating:
5.0

Customer did not leave a comment.

Houston Pauley 
Rating:
5.0

Fast, pleasant, accurate and thorough process. This was an exceptional rental experience for me, and I have had plenty experience renting from UHaul. Thank you.

Corina Messina 
Rating:
5.0

Slightly hard to find since it’s off the main road. Signage would help.

trisha Rolings 
Rating:
5.0

Customer did not leave a comment.

phil buchanan 
Rating:
2.0

Missing packing blankets that were paid for and no service for mobile check-in. Very frustrating process

Ryan Martin 
Rating:
3.0

Customer did not leave a comment.

David Johnson 
Rating:
4.0

The location that was on my contract was Mobil (Exxon) Station at 6918 Cleveland Hwy in Clermont, GA. I tried to call that location to make sure I could drop it off and got a voice mail 3 times. No one ever called me back. I tried another location on Duncan Bridge Rd in Cleveland and was told I HAD to use the location on my contract. I went there Mobil Station, and they would not take it. The mgr was not there, and the woman could not reach him!! Came home and my husband finally got a phone number of the regional director and talked to Adel, who was a gem and found me a place to drop the trailer. What a mess! Wasted my time! A UHaul ap?? Why didn't someone tell me in the beginning?? If I had known about an ap, maybe I could have avoided all the mess and driving around town.....At any rate, Adel saved the day and was the only one to help us. Thanks to her. Maggie and Ron Jones

Ron Jones 
Rating:
2.0

Second truck I have rented from here. Lady has no interest in helping nor does she care about the U-Haul business.

Keith Hopkins 
Rating:
5.0

Customer did not leave a comment.

DAVID CAUDELL 
Rating:
5.0

Customer did not leave a comment.

AMANDA GARRETT 
Rating:
5.0

Customer did not leave a comment.

JOHN GRIGSBY 
Rating:
5.0

Although our 6×12 trailer developed driving light issues, U- Haul road assistance and Wendy were professional and solid. THANK YOU VERY MUCH

Claude Kashnig 
Rating:
4.0

The trailer had large piece of cardboard inside & probably not completely swept out. However the person was very helpful with attaching the trailer to car. There was no wait.

James Nutt 
Rating:
5.0

Customer did not leave a comment.

Byron Armentrout 
Rating:
5.0

This large office space has a musty smell but the owner is terriffic.

Claude Kashnig 
Rating:
4.0

Customer did not leave a comment.

Rhonda Kahill 
Rating:
5.0

Customer did not leave a comment.

DAVID MURPHY 
Rating:
5.0

Customer did not leave a comment.

Jackie Wise 
Rating:
2.0

Rainy muddy day all over North GA where their location is and they charged me a $25 cleaning fee for some red clay on drivers side floor door jam when entering the truck. I should have checked to see if it was already dirty but I always focus on checking for left over trash or obvious unclean conditions.

Douglas Argento 
Rating:
4.0

Customer did not leave a comment.

Rhonda Eschete 
Rating:
5.0

Customer did not leave a comment.

Mitchell Robb 
Rating:
4.0

Customer did not leave a comment.

Rebecca Montreuil 
Rating:
5.0

Customer did not leave a comment.

Timothy Daniel Berninger 
Rating:
5.0

Was not a drop location.

Claude Kashnig 
Rating:
3.0

This location did not have any boxes or blankets to buy to use for moving the woman running. The location also removed the tongue jack which made it impossible for us to take the trailer loose from the truck when we needed it to park it somewhere in between trips. I understand, she said that was a liability that U-Haul felt like they’ve inspected it. It’s hooked up correctly but ultimately you make the consumer responsible for your product and again very dissatisfied with not being able to remove the trailer from the back of my truck. Also not being able to buy boxes or blankets, she said was because of her cost.

Jerry Tempio 
Rating:
5.0

Customer did not leave a comment.

Rebecca Willard 
Rating:
5.0

Nothing Sabrina had everything perfect and ready to go. Give that girl a raise!

Thomas Hogan 
Rating:
5.0

Customer did not leave a comment.

Jerald Basel 
Rating:
5.0

No cell phone service, haul attendant did a manual check in after hours they were very helpful

John Sluder 
Rating:
5.0

Very friendly always

ASHLEE MOORE 
Rating:
4.0

Nothing

Claude Kashnig 
Rating:
5.0

Customer did not leave a comment.

Mitchell Robb 
Rating:
4.0

Self check in by u-haul app.

Robert Pope 
Rating:
4.0

Customer did not leave a comment.

Sherice Tuttle 
Rating:
5.0

Customer did not leave a comment.

Billy Green 
Rating:
5.0

Great rental

James Bozeman 
Rating:
5.0

Customer did not leave a comment.

Mitchell Robb 
Rating:
3.0

Customer did not leave a comment.

wayne brana 
Rating:
5.0

Customer did not leave a comment.

Steven Maze 
Rating:
5.0

Customer did not leave a comment.

Dave Pratt 
Rating:
4.0

Customer did not leave a comment.

JOSEPH TRUDELL 
Rating:
5.0

Customer did not leave a comment.

SALLY MULLEN 
Rating:
3.0

Customer did not leave a comment.

Stanley CookJr 
Rating:
5.0

Customer did not leave a comment.

Robin Wiseman 
Rating:
3.0

Customer did not leave a comment.

Frederick Gilbert 
Rating:
5.0

No issues with pickup. Unit was clean and waiting for me.

Robert Flanagan 
Rating:
4.0

Customer did not leave a comment.

Andrew Lawrence 
Rating:
3.0

Customer did not leave a comment.

Michael Rosentrater 
Rating:
4.0

Customer did not leave a comment.

JenniferM Dennis 
Rating:
5.0

Customer did not leave a comment.

VINCENT VIA 
Rating:
5.0

Customer did not leave a comment.

VINCENT VIA 
Rating:
5.0

Customer did not leave a comment.

Tony Davis 
Rating:
5.0

Customer did not leave a comment.

Larry Parsons 
Rating:
5.0

Customer did not leave a comment.

Christopher Dever 
Rating:
5.0

Customer did not leave a comment.

Joan Mullis 
Rating:
4.0

Customer did not leave a comment.

Mike Johnston 
Rating:
5.0

Efficient and professional

Theodore Olson 
Rating:
5.0

Best location I have e ever. Large lot, wonderful people, and very efficient. Uhaul should model all their locations like this one.

John Finley 
Rating:
5.0

Sabrina is great! Very convenient, quick and professional.

Robert Neal 
Rating:
4.0

Customer did not leave a comment.

joe beikirch 
Rating:
5.0

The entire rental experience was better than I expected. The only suggestion would be to have the vehicle fuel topped off prior to rental so it can be returned in the same manner. Would most definitely use this location again.

Toby Sitler 
Rating:
5.0

Check the brakes

Christy Kyte 
Rating:
3.0

This location does not open until 11:30 am so i had to drop off per directions on their door and call Uhaul to confirm that i was dropping off the trailer.

Jerry Hilderbrand 
Rating:
5.0

You do not need to improve. Everything at this location was excellent and the lady handling the transaction was very efficient and courteous. I would definitely return to this place.

MARIO PALERMO-LUGO 
Rating:
3.0

Customer did not leave a comment.

Carl Moulder 
Rating:
5.0

The pickup location was great. After that things did not go too well. I wrote an explanation and sent it in. Thank you. Mario E Palermo-Lugo

MARIO PALERMO-LUGO 
Rating:
5.0

This was an after hours drop off and so no contact with personnel but there was enough space to maneuver and park.

Marnana Topping 
Rating:
5.0

Computers were being a bit slow, but my uhaul pick up still went quickly. Customer service was excellent. Will definitely visit this location again.

Caren Smith 
Rating:
5.0

Customer did not leave a comment.

DONALD HAYDUK 
Rating:
4.0

Customer did not leave a comment.

Rod Powell 
Rating:
3.0

- No one @ location - 10:00 AM on 3/09/22 - - Can't rate when location is closed.

John Allen 
Rating:
5.0

Customer did not leave a comment.

JAMES BENNETT 
Rating:
4.0

Improve the 24/7 check in. Website did not display "Pick up my truck" link due to the delayed pick up. Spent 1 hr. looking for the link going in circles on the website. Frustrated. Also didn't know my phone location had to be on and my browser was blocking it. Called support, who was helpful, but a lot of time wasted.

Preston Skinner 
Rating:
5.0

Easy drop off! We had to change drop off locations with no issue.

JACQUELIN HAIG 
Rating:
2.0

Customer did not leave a comment.

ANDREW EASTLICK 
Rating:
5.0

Customer did not leave a comment.

John Marrone 
Rating:
5.0

Customer did not leave a comment.

Derrick Weldon 
Rating:
5.0

Customer did not leave a comment.

JEAN CARNET 
Rating:
2.0

I dropped off the vehicle with more gas then it had when I picked it up, and was still charged a fuel fee.

Robert Moody 
Rating:
5.0

Customer did not leave a comment.

Teresa Owen 
Rating:
5.0

Very courteous and helpful service. Convenient location.

RAD MANGUM 
Rating:
5.0

Customer did not leave a comment.

Catherine Horne 
Rating:
5.0

Thanks again as always - my favorite spot for uhaul!!

Christopher Sticher 
Rating:
5.0

Very good customer service.

JOHN CONNORS 
Rating:
5.0

Very easy to work with.

GARY RUSSELL 
Rating:
5.0

Customer did not leave a comment.

Susan Knowlton 
Rating:
1.0

The hours of operation for this location were 11 to 5:30 pm. I called three times, left a msg and no return call. When I dropped off the rental no one was there and later on I was over charged for fuel and mileage when mileage was never explained.

Jeremy Lance 
Rating:
3.0

Business was closed at 1130 and no one at site. Sign said they should be open.

JOHN AMMONS 
Rating:
3.0

Had a lot of trouble using the app to drop off

Joel Pothier 
Rating:
3.0

Location was not open and phone was not answered when calling. Updated operating hours would be helpful. Had to use online return due to remote location of this business.

LISA ADDY 
Rating:
5.0

Customer did not leave a comment.

JAMES BARNES 
Rating:
5.0

Everything was perfect. Sabrina was super friendly and easy to deal with and had answers for all of my questions

Thomas Hogan 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top