Customer Reviews for STR&SL Corp
(U-Haul Neighborhood Dealer)

183 reviews

5 W Shelton Terrace   Hillside, NJ 07205

(908) 206-8625

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/1/2024: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(908) 206-8625

5 W Shelton Terrace
Hillside, NJ 07205

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/1/2024: 7:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice and very friendly

nijail vazquez 
Rating:
5.0

Customer did not leave a comment.

AWALI AMIDOU 
Rating:
5.0

Customer did not leave a comment.

JOSE PIMENTEL GERMOSEN 
Rating:
5.0

Customer did not leave a comment.

JOSE PIMENTEL GERMOSEN 
Rating:
3.0

Customer did not leave a comment.

Tiffany Rivera 
Rating:
1.0

Make self service pick up easier. Also, the dolly I requested was not in the truck. Had to go to another location and request a different dolly. Still got charged for the one that was not provided.

Salvador Martinez 
Rating:
5.0

Excelente servicio 👍🏼👍🏼

Miguel Pena Guzman 
Rating:
5.0

Customer did not leave a comment.

Victor Dizly 
Rating:
1.0

Customer did not leave a comment.

Emilia Roche 
Rating:
5.0

Great service

Michael Dias 
Rating:
4.0

NO ISUES WITH RENTING NICE PEOPLE VERY GOOD SERVICE

WACLAW SWIECH 
Rating:
4.0

Everything was fine and easy instructions.

Jessica Troche 
Rating:
5.0

Good service

Manuel Benitez 
Rating:
5.0

Customer did not leave a comment.

Mark Zacieracha 
Rating:
5.0

Customer did not leave a comment.

Lissette Shah 
Rating:
5.0

Customer did not leave a comment.

AMOS MUSA 
Rating:
4.0

The place was very cold and dark. Didn't think anyone was there after yelling "Hello" loudly 3 times.

PAMELA SIMMONS 
Rating:
4.0

I had to call the 800 number because the app wasn't working

Paula Wiley 
Rating:
5.0

All is good

VICTOR RODRIGUEZ 
Rating:
1.0

Impossible to pick up and drop off. Van was dirty and dented. 1 hour hold to speak to someone.

Lisa Galarza 
Rating:
4.0

Customer did not leave a comment.

LARRY MAYERS 
Rating:
5.0

Customer did not leave a comment.

Pitchayapak Jirapatthanayong 
Rating:
3.0

Customer did not leave a comment.

Naomi Taylor 
Rating:
3.0

Customer did not leave a comment.

Rodney Velez 
Rating:
2.0

Had a car transporter. I called an hour before my appointment and they switched my pick up location without telling me All dirty with dirt One strap wasn’t long enough to go around tire Good thing I had a peice of staples at house to rig up something Went to another dealer to switch transporter but that was just as bad Finally after hour on the phone some came to hotel to fix it

JAMES MATHIAS 
Rating:
2.0

The entrance wasn't marked very clear - I guess it's the nature of the location. There is a U-Haul in my town - had to go to Hillside to get a truck?? Not very convenient. The on-line process is pretty cool though. Sadly, it replaces human interaction.

Paul Vazquez 
Rating:
4.0

Customer did not leave a comment.

CHARLES DELAYO III 
Rating:
5.0

I was impressed with how easy the process was. This was the first time I had used my hitch. The UHaul rep tighted bolts and inspected set up for me. He could not have been more kind or informative. Will definitely recommend UHaul and this location.

LORI LANCE 
Rating:
3.0

Equipment was in good condition but the rackets were damaged

MARCELO MIRANDA 
Rating:
2.0

Cargo van a/c blow hot air.

BRUCE CONNOR 
Rating:
3.0

Didn’t like where the office was located

JAHIA MORGAN 
Rating:
3.0

On a 95° weather this van had no ac. Also,figuring out on the site how to make uhaul recognize my location took quite a while

Sneor Stambler 
Rating:
5.0

Customer did not leave a comment.

Gloria Graham 
Rating:
3.0

Customer did not leave a comment.

Iris Martinez 
Rating:
3.0

Next time it would be nice to have the proper key in the lock box. After given the code I opened the box retrieved my key but key did not fit the vehicle, had to speak with a rep who stated they put the wrong key in the right box.

SANNY FERNANDEZ 
Rating:
5.0

Grate costumer service

Janoc Garcia 
Rating:
5.0

Customer did not leave a comment.

sergy torikoe 
Rating:
5.0

Is the best

Mamadou Ly 
Rating:
5.0

Customer did not leave a comment.

Tareq Jaraba 
Rating:
5.0

Customer did not leave a comment.

Tareq Jaraba 
Rating:
5.0

Everything went smoothly From pick up to drop off.

Jose Le 
Rating:
4.0

Take your own USB plug to go into the cigarette lighter so you can charge your phone or electronic devices. Be aware the truck is advertised as water repellant, not water proof. I drove interstate through 4 hours of rain and there was a minimal amount of water on the truck floor. I would advise to elevate mattresses above the floor. Even if it is sat upright on a plank of wood. For me there was no damage and only a little dampness to the bottom of a couple of boxes and mattresses. Very pleased since I was aware the truck is not waterproof. Check the weather as this may be a factor.

Athol Isaac 
Rating:
3.0

Little signage, hard to find

Philip Hahn 
Rating:
5.0

Customer did not leave a comment.

jamir syed 
Rating:
3.0

The self service check in was very long

Jennifer Lynch  
Rating:
5.0

Customer did not leave a comment.

vanessa saenz 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SMITH 
Rating:
4.0

Customer did not leave a comment.

Rayvon Burrell 
Rating:
2.0

Customer did not leave a comment.

Joseph Cox 
Rating:
5.0

Customer did not leave a comment.

Albert Hugie Jr 
Rating:
1.0

They did not have a trailer ready at the location I reserve a month in advance. I had to travel 20 away to another location to pick a trailer up. The man who hooked up the trailer did not know what he was doing and left wires dangling so I ended up with no working lights on the trailer from South Carolina to Cape Coral Fl. witch caused my travel time restricted to day time driving only. It was a nightmare. Took my much longer to get where I needed to be.

dyan guardino 
Rating:
3.0

Customer did not leave a comment.

sandra matute 
Rating:
5.0

Customer did not leave a comment.

manijeh shayegan 
Rating:
5.0

Thank-you to a good manager

Shawn Davis 
Rating:
2.0

The dollie was not in the truck I had to go to another location to pick up dollie which delayed my move.

Latanya Mcclary 
Rating:
5.0

Customer did not leave a comment.

Patricia Cobb 
Rating:
3.0

Still waiting on my credit.

April Harris 
Rating:
5.0

nothing really the gentleman that answered the phone was always very nice and accommodating answered all my questions for me. I would highly recommend using this location and I would also use them again ty

Donna Tereira 
Rating:
5.0

The guy recived me was very cool and helpful

ALBERT DJOUNDA 
Rating:
4.0

Customer did not leave a comment.

Shawn Vanburen 
Rating:
5.0

Good service

Dwayne Jordan 
Rating:
5.0

Customer did not leave a comment.

Willie Smith 
Rating:
5.0

Customer did not leave a comment.

Alex Braylovsky 
Rating:
1.0

The lock on the back of the truck was stuck so I couldn't use it. Someone was supposed to be at the location to check the truck out with but nobody was there.

Roshuan Tate 
Rating:
5.0

Customer did not leave a comment.

michael mooney 
Rating:
5.0

Customer did not leave a comment.

Phillip Biondello 
Rating:
3.0

Customer did not leave a comment.

robert giacalone 
Rating:
3.0

I was assigned this location although another one was more convenient. I understand that isn't where the trailer was but this location was only open until 4pm and I needed a later pick up (like the location i originally chose).

Barry Toubin 
Rating:
5.0

Customer did not leave a comment.

James Romero 
Rating:
3.0

Customer did not leave a comment.

Aleah Carter 
Rating:
5.0

Customer did not leave a comment.

ALBERT PICHARDO 
Rating:
1.0

1st of all you're charging me for equipment that wasn't even found in the truck & I called Uhaul Customer service 3 times asking where the equipment was & they told me I would recieve A credit for the Dali and the pads not being in the truck as well as a credit for the huge inconvenience which I don't see on this receipt that you're providing me! you're still charging me for something that you did not give me such as the Dolly and the Furniture pads along with rental fees for the equipment? Please refund me the appropriate amount and I would greatly appreciate a credit for the huge inconvenience that you caused me By wasting one hour of moving people that I hired waiting for me to get there because I had to call uhaul several times to find out where equipment was & having to move furniture & appliances without the Dolly and the furniture pads was extremely inconvenient!! I even broke my refrigerator & scratched up my furniture by not having the Dolly!! I would not recommend this place to anyone unless I receive some kind of compensation.

Lizzette Quiroga 
Rating:
1.0

They can stay open past 1 p.m. every other location is open till 7 p.m. and they are not.

Benny Torres 
Rating:
5.0

Customer did not leave a comment.

Julan McFadden 
Rating:
5.0

Assisted me with parking the trailer.

RADCLIFFE QUAME 
Rating:
3.0

He gave me a price for 20 miles. He told me that when you turn in the truck we’ll see how many miles were used. I tuned it in only using 14 miles and I paid the same price . I used on 2 gallons of gas , which is only 2.49 a gallon. He charged me $14. 00 ! What a rip-off!

Alexander Quintana 
Rating:
1.0

It was a very strange location that did not feel safe. I would never recommend anyone pick up a uhaul from here.

Max Grossman 
Rating:
5.0

U haul customer service is a garbage . My pick up location got changed and nobody called or email me to notify me and when i called and asked the representative why she gave me a silly excuse that y haul was closed when i put the order in the night before but they opened at 7 am today . i went to the inmitial location by 9:30 am and the only way i knew they had changed the location was because i called u haul customer service . All the representative said was that there is nothing she can do about it unacceptable bad customer service.

wesley lembrick 
Rating:
3.0

Customer did not leave a comment.

Nurul Hasan 
Rating:
2.0

I reserved a 15 foot truck to pick up in Edison NJ at 630pm on Oct 27. The drop off was Glen Rock. Three hours before i was to pick up the truck i received a text that the location changed but more importantly the truck was now only 10 foot. I was furious and I am still furious. I wasted 5 hours trying to get what i needed I am appalled. The agent said that you can change this 24 hours in advance - which still would have been bad but 3 hours prior? They finally found one 30 min from my house and i had to pay an additional $8 in tolls because it was so far from my house. I want that taken off of my bill.

Bonnie Guttenplan 
Rating:
1.0

Location of pickup changed the day before pickup to a location 20 minutes further away. This location DID NOT have the equipment which I had ordered and pre-PAID FOR available. I spent more than an hour on the phone with customer service, multiple errors from CS agents resulted in disconnections. Finally told to drive the truck to another location to try to get equipment. Told by employees at Elizabeth location that they couldn't give me equipment I had paid for. I had to buy furniture pads out of pocket. NEVER received any dollies. Almost ruined my move entirely. I am very very very dissatisfied with my uhaul experience. I deserve a refund AT LEAST for the equipment which I never received and the pads I had to buy out of pocket. This is truly unacceptable service from a well-established company.

Reed Williams 
Rating:
4.0

Customer did not leave a comment.

Alydar Mingo 
Rating:
5.0

Customer did not leave a comment.

maurice oconnor 
Rating:
5.0

Customer did not leave a comment.

Ilan Servadio 
Rating:
3.0

It was nobody there

Mohamed Wadd 
Rating:
4.0

Customer did not leave a comment.

lonnie bryant 
Rating:
5.0

Customer did not leave a comment.

deborah williams 
Rating:
5.0

Customer did not leave a comment.

Myste Joseph 
Rating:
1.0

make sure trucks are cleaned along with tow equipment also make sure things are not broken as i will never rent a uhaul again

ANISSA WEBER 
Rating:
5.0

Great

LUIS CABRERA 
Rating:
5.0

The Uhaul rep at this location provided excellent customer service and was very professional. With rent from this location again.

Tracy Washington 
Rating:
5.0

Very personable and pleasant office manager

Renee Williams 
Rating:
5.0

Reliable Location pleasant to deal with. Thank you!

DAVID MICAEL 
Rating:
5.0

Customer did not leave a comment.

Zviad Arabuli 
Rating:
5.0

Give Mr. Leed a raise! Great customer service. Wouldn't change a thing.

lillian paul 
Rating:
3.0

Customer did not leave a comment.

GARRETH PIEKARSKI 
Rating:
3.0

The location was closed at the time the truck was due. the person who received the truck entered the late time. As a result I was charged an additional fee. Luckily when I called customer service, Michelle was very friendly and assisted with resolving this matter.

PATRICK HOLNESS 
Rating:
3.0

Have more rental options(types of moving vehicles)

NICANOR VELASQUEZ 
Rating:
5.0

The customer service was excellent. I was pleased with the way he communicated the information. I would definitely recommend to my friends if needed.

Darnetta Chandler 
Rating:
4.0

Make sure the vehicle is clean of debris and trash. Overall, the vehicle operated well.

Shirin Quddus 
No reviews have been submitted for this location.

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