Customer Reviews for SMC Sales & Services
(U-Haul Neighborhood Dealer)

187 reviews

9552 Hwy 87 S   Hemphill, TX 75948

(409) 787-0110

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 787-0110

9552 Hwy 87 S
Hemphill, TX 75948

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very pleased and much cheaper than I expected.

robert sowell 
Rating:
5.0

we happen to hit it off with hot rod talk, a real nice guy very helpful.

Michael Case 
Rating:
5.0

Customer did not leave a comment.

laura montero 
Rating:
4.0

SMC Sales were closed but they had easy access to drop of and very clean and safe area. BUT this location was not coming in on the web site drop off CAUSING me to call into the 1-800 number "When I had to drop unit on Saturday the "help line or dispatch line" the people were rude and unprofessional" I have used U-Haul for over 30 years and this by far was the worst call in associates that i ever delt with - Saturday the 27th

George Odom 
Rating:
4.0

Customer did not leave a comment.

todd sepulvado 
Rating:
5.0

Customer did not leave a comment.

Bradley Hutchison 
Rating:
4.0

Customer did not leave a comment.

mark McElveen 
Rating:
5.0

Everything was great

Ron Eckerle 
Rating:
5.0

Customer did not leave a comment.

Lonnie Colburn 
Rating:
5.0

Customer did not leave a comment.

Lonnie Colburn 
Rating:
5.0

Customer did not leave a comment.

Earlene Jackson 
Rating:
5.0

Customer did not leave a comment.

Lonnie Colburn 
Rating:
5.0

I don’t think there is any way to improve the service at this location!

Robert Quinn 
Rating:
5.0

very accommodating. very friendly place all around

Mike Brackin 
Rating:
5.0

None needed

TODD WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Wilfred Doucet 
Rating:
5.0

THESE FOLKS ARE GREAT. WITH PEOPLE LIKE THIS, CORPORATE SUITS CAN HAVE IT EASY. RECOGNIZE; THESE PEOPLE ARE MAKING YOU MONEY. BY THE WAY, THE TRUCK RAN GREAT.

mitch bryant 
Rating:
5.0

Customer did not leave a comment.

charles moody 
Rating:
5.0

Very friendly and easy to work with

Michael Keel 
Rating:
5.0

100% recommend. Very friendly and most helpful with my physical limitations.

DONNA GRAGG 
Rating:
4.0

Customer did not leave a comment.

Michael Coupel 
Rating:
5.0

Great customer services!!! I will come back to rent for sure

barbara medina 
Rating:
5.0

Shawn provides outstanding customer service.

John Lupo 
Rating:
5.0

Very nice and helpful people at the pick up location in Hemphill Tx

JOHN DORRIS 
Rating:
5.0

Customer did not leave a comment.

ray caldwell 
Rating:
5.0

The service was amazing overall. Every person I dealt with was professional and courteous.

Yvonne Banker 
Rating:
5.0

Nothing everything was excellent

joann moreno 
Rating:
5.0

Customer did not leave a comment.

Mark Littlefield 
Rating:
5.0

Make the trailers with a taller roof .at least 6’

Dwain Pevey 
Rating:
5.0

This the best Uhaul dealership I have even used. They go out of their way to help you. Very clean trailers.

juanita robinson 
Rating:
5.0

Customer did not leave a comment.

ola greene 
Rating:
5.0

Customer did not leave a comment.

Freddy Oliphant 
Rating:
5.0

Great service

David Powers 
Rating:
5.0

Customer did not leave a comment.

Bonnie MCcary 
Rating:
5.0

I had a WONDERFUL experience! I truly couldn't have asked for anything more. The service was excellent and uncommon these days. Thanks for everything! Would highly recommend and will rent again from this location.

janet rawls 
Rating:
5.0

Customer did not leave a comment.

David Morgan 
Rating:
5.0

Customer did not leave a comment.

Keith Dubose 
Rating:
5.0

Customer did not leave a comment.

Richard Cole 
Rating:
5.0

Customer did not leave a comment.

Dana Leyva 
Rating:
5.0

Great staff

Klaus Gehr 
Rating:
5.0

No improvements needed

Bailey Barnes 
Rating:
5.0

Customer did not leave a comment.

scott Roland 
Rating:
5.0

Great guy, easy to deal with and very helpful!

Klaus Gehr 
Rating:
5.0

Customer did not leave a comment.

chris sepulvado 
Rating:
5.0

Great location, excellent customer service.

Karan Olson 
Rating:
5.0

Customer did not leave a comment.

Dianna Moore 
Rating:
5.0

Customer did not leave a comment.

HERBERT BURGESS 
Rating:
5.0

Customer did not leave a comment.

william king 
Rating:
5.0

Great people, great service and product

Charles Radford 
Rating:
5.0

Customer did not leave a comment.

jeremy clancy 
Rating:
5.0

She above and beyond to help me and my family

sharon wonts 
Rating:
1.0

Very displeased,! Reserved two weeks prior. Told day before no truck! WE had to drive one and half hours to and back to pick up truck! This cost because movers came at 10a. I had to pay twice the amount I planned since they stayed. We were driving 4 hours to destination hoping to get there before dark. We didn’t leave until after dark. Getting to destination after 1:30a. I am very upset, Especially since I reserved another truck following Saturday. Guess what, did not have truck we needed. Do you have personnel to transport needed trucks to the U-Haul where needed. It would have been nice.

stephen polinski 
Rating:
4.0

right on highway, easy to drop off, done quickly

LaVita Vincent 
Rating:
3.0

I had to drive 35 miles to drop off the vehicle rather then one a mile from my final destination.

James Barnett 
Rating:
5.0

Great Service! Thank you!!

Mark Hill 
Rating:
5.0

Customer did not leave a comment.

John Majors 
Rating:
5.0

Melinda was friendly, funny and professional. Highly recommend using this location.

Steven Burch 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Smith 
Rating:
4.0

Uhaul was so wrong to assign that location... it was most unconvient.. I had to drive back to Texas while my destination was Louisiana.

gynn Allbright 
Rating:
4.0

The man was very helpful answered all my questions

ROBERT THOMAS STANLEY 
Rating:
3.0

Customer did not leave a comment.

Mike Belz 
Rating:
5.0

Very friendly and professional. Easy process for picking up and return. Highly recommend this location.

Dianna Moore 
Rating:
5.0

Customer did not leave a comment.

tammi ferguson 
Rating:
5.0

Customer did not leave a comment.

michael white 
Rating:
5.0

Even more polite and professional.

Patrick Erle 
Rating:
5.0

Customer did not leave a comment.

Jerry Morrison 
Rating:
5.0

Customer did not leave a comment.

Bruce Smith 
Rating:
5.0

Customer did not leave a comment.

Kayla LaRue 
Rating:
5.0

Customer did not leave a comment.

lawrence wilson 
Rating:
5.0

Great customer experience here.

Chris Seay 
Rating:
5.0

Customer did not leave a comment.

Leroy Williams 
Rating:
5.0

Customer did not leave a comment.

jane landry 
Rating:
5.0

Bigger parking lot

Janice Gresham 
Rating:
5.0

Customer did not leave a comment.

Gary Minks 
Rating:
5.0

Customer did not leave a comment.

David Antilley 
Rating:
5.0

Customer did not leave a comment.

Kevin Weldon 
Rating:
5.0

Customer did not leave a comment.

Valerie Weldon 
Rating:
5.0

Customer did not leave a comment.

Leonard Smith 
Rating:
5.0

Customer did not leave a comment.

valerie weldon 
Rating:
4.0

Customer did not leave a comment.

John Landis 
Rating:
5.0

Very friendly. Directed me to parking spot easily and disconnected trailer.

GLENN BERRYHILL 
Rating:
5.0

Customer did not leave a comment.

Tom Hughes 
Rating:
5.0

Customer did not leave a comment.

Andrew Waldman 
Rating:
5.0

Gas prices are high. Returned truck early and with extra gas. Would have great to have been a small discount to accommodate that. Service managers in both locations were great!

LISA JANEL BROWN 
Rating:
2.0

It’s a parking lot on the side of the road.

MICHAEL WALLACE 
Rating:
5.0

Customer did not leave a comment.

Tommy Brooks 
Rating:
5.0

Sean and Melinda were outstanding, efficient, knowledgeable, and friendly. Don't know how you can improve on that.

Glen Provost 
Rating:
5.0

Nothing that gentleman was very polite and courteous and respectful. Helped me with everything and answered all my questions because I was new at renting a uhaul

amber gibson 
Rating:
5.0

Customer did not leave a comment.

Mark Ensign 
Rating:
5.0

Customer did not leave a comment.

Everett Sanderson 
Rating:
5.0

I have come here for shipping, this is the first time i return a rental. The people here are always courteous and helpful.

LAURA MONTERO 
Rating:
5.0

Customer did not leave a comment.

garrel roberts 
Rating:
4.0

Ordered a 20 foot truck. It had not been returned yet. Settled for a 15 foot. Luckily I was able to make it work as I was in a timeline. Not the businesses fault. Also the return address is not correct.

Jeffrey Maddox 
Rating:
5.0

Customer did not leave a comment.

Nancy Price 
Rating:
3.0

It was after hours when I returned my truck rental. I had no interaction with anyone there.

valarie santos 
Rating:
5.0

Customer did not leave a comment.

Larry Arnold 
Rating:
5.0

This center was great! But our reservation at 8am for pick-up in Lufkin was not there….this caused us over 40 miles (80 round-trip) out of our way and caused more expense in delaying people to help us. U-Haul online needs to NOT schedule a pick-up if it’s not truly a reservation.

Clyde Loll 
Rating:
5.0

Customer did not leave a comment.

JENNIFER REBECCA PEROTTI 
Rating:
5.0

Customer did not leave a comment.

Jennifer Perotti 
Rating:
3.0

Customer did not leave a comment.

Esther Kimdall 
No reviews have been submitted for this location.

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