There was not a single employee at this location. I went to the coffee shop next door and the employee there made some calls and helped me out. As a courtesy, I pulled a box trailer from Kansas City to Omaha. I had to navigate a small parking lot across the street to drop off a trailer. It was not convenient at all, and they should not expect anyone to drive a 20' truck with a trailer into this parking lot and back the trailer into an appropriate parking space. When I returned the truck there was still nobody there. I just locked it and left it in a nearby parking lot and put the keys in a drop box. I hope they found the truck and the trailer.
Jay W
Customer Reviews for SD Executive Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only complaint is this was my first time going to this location and it was like a plaza of other stores in this building office space so I wasn't really clear where the U-Haul area was I was lost trying to find it it was sort of confusing at first when you going to building, they had a barber shop in there and I had to ask one of The barbers where it was and we went walking around and we finally ran into the U-Haul store, but this is something that can easily be fixed and improved if they were to put up some arrow signs or something showing where to go once you're inside the building, other than that everything went well.
BILLIE RNot a convenient location considering the traffic flow. Appreciated the self check out.
Martha L