Customer Reviews for S Mart
(U-Haul Neighborhood Dealer)

243 reviews

8156 Cypress St   West Monroe, LA 71291

(318) 651-0300

Office Hours

  • Mon-Sun: 7:30 am–5 pm

Services at this Location:

Contact Us

(318) 651-0300

8156 Cypress St
West Monroe, LA 71291

Services at this Location:

Office Hours

  • Mon-Sun: 7:30 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

First of all my reservation was for 4pm I didn’t get a U-Haul until almost 6pm. The first location I went to they decided to close early I sat there 30mins until I had to go to another location further than what I already was they acted as if they dk I was coming for the U-Haul I was there for an hour I was charged for a dolly that I didn’t get didn’t get any paperwork or anything yes I am a upset customer

LaQuita Mathis 
Rating:
3.0

Customer did not leave a comment.

Ronald Williams 
Rating:
3.0

Customer did not leave a comment.

Mallory Ward 
Rating:
5.0

Customer did not leave a comment.

Ashley Antoine 
Rating:
5.0

Keep doing what you’re doing 👍🏻👍🏻

ronald hammons 
Rating:
5.0

Keep up with the costumers receipts so yall cn keep up with yall equipment better..

Ronald Hollis 
Rating:
5.0

Have someone to help hookup and un hook, these trailer tongues are HEAVY. They did offer to help to hookup, but I had someone with me this time, however unhooking there was no one there at 12:00 noon in the day buy a little old lady at the register.

Aaron Carr 
Rating:
2.0

Cleaning the cab would have been nice. When I picked up the vehicle there were ashes from cigarettes on the dash and a cup from food someone ate. Also I requested a dolly and furniture mats and the facility didn't even carry those items, but I still got charged for it.

Jasmen Mitchell 
Rating:
2.0

This location was the only one locally that had a 6x12 trailer in stock. It was out of the way but I made the trek to pick it up. The location is a drive-thru liquor store/ gas station, and had only one employee. It took far, far too long to pick up the trailer. Every time the drive-thru would ding, the attendant would tell me to wait and then went to help the other customers. It shouldn’t take 30 minutes to check out a trailer that was reserved online. Unfortunately the experience was repeated once I turned the trailer in. 30 minutes, just to say “Hey, your trailer is back”. The attendant didn’t know how to operate the U-Haul system and just promised me that they’d check the trailer in later. Hopefully I won’t get a late charge.

joel cobb 
Rating:
5.0

Customer did not leave a comment.

Michael Reeves 
Rating:
5.0

All good at the drop off location…

Michael Boudreaux 
Rating:
2.0

They uhaul was not clean at all at drove bad the AC did not want to cool very well and I was charged a extra 130 after returning it

Jonathan Powell 
Rating:
1.0

Customer did not leave a comment.

MICHAEL BERRYMAN 
Rating:
5.0

The passenger tire was in very poor condition. There was a large section of rubber missing and steel belts exposed, side wall of tire had a large rip in it. I did a walk around the trailer before i left, took pictures of the existing condition of the trailer, the bad spot on the tire was on the bottom next to the ground and was not visible. I drove with the trailer for 250-300 miles with no issues. Tire made the trip but if i would have noticed the condition of the tire I would not have rented that particular trailer.

justin chavin 
Rating:
1.0

Customer did not leave a comment.

Amber NewsomYoung 
Rating:
1.0

The did not want to help me get the trailer turned in they told me to figure it out online because they didint want to have to get the computer pulled up

Dustin Jones 
Rating:
5.0

Customer did not leave a comment.

charles camp 
Rating:
5.0

Customer did not leave a comment.

kenith dickens 
Rating:
3.0

Tow dolly had frayed straps, rachets we're old and rusty, didn't work well, one ramp didn't have it's spring loaded pin was tied with a piece of rope, had to get light connector from another unit because there was not one on it. Person in store was rude. Would not rent us the unit by just walking in said we had to reserve it online. Horrible customer service.

James Thigpen 
Rating:
3.0

Make sure you have dollys.

James Parker 
Rating:
5.0

the tow dolly needs maintenance. The strap on the left side was too short....it would not reach the ratchet. One of the pens that locks the ramps was missing and a piece of rope held it in place.

alton willhite 
Rating:
5.0

Customer did not leave a comment.

Johnny Young 
Rating:
3.0

The guy didn't know how to unhook the car transporter from the truck so I had to show him...

JUDY CORNETT 
Rating:
3.0

Customer did not leave a comment.

Tyler Hatten 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HENDERSON 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HENDERSON 
Rating:
4.0

Very professional and helpful.

TERRANCE MCELROY 
Rating:
1.0

Long wait at Stop and Go gas station. Waiting on those customers first. Had to hook up trailer myself. Also unhook when I returned. Too busy to help me

James Downey 
Rating:
5.0

Customer did not leave a comment.

Charles Palmer 
Rating:
5.0

The young man at this location is extraordinary. He assisted in a down pour of rain when the trailer would not release from the truck receiver.

Cydney Severio 
Rating:
5.0

Customer did not leave a comment.

Donald Hackler 
Rating:
5.0

Customer did not leave a comment.

janice mcfadden 
Rating:
5.0

A wonderful experience

Candace Colbert 
Rating:
5.0

Customer did not leave a comment.

Will Sartor 
Rating:
4.0

Customer did not leave a comment.

Richard Gates 
Rating:
2.0

For starters don’t tell a customer they look like someone who came in earlier who was trying to rent a U-haul with someone else’s ID. Nor go back and forth and say yes that’s you. Look at someone’s ID accurately before making assumptions about them. I felt embarrassed because other people were in the store when she was talking to me as if I was of non importance. Have someone knowledgeable about U-Haul’s when it comes to completing a return. I was highly dissatisfied!!

Brianna Thompson 
Rating:
5.0

Customer did not leave a comment.

John Willhite 
Rating:
3.0

Make the drop off instruction a little more clear.

Rachel Waterman 
Rating:
4.0

Drop off was easy and quick.

Rosemary Thomas 
Rating:
4.0

Customer did not leave a comment.

Larry Jackson 
Rating:
5.0

Customer did not leave a comment.

Mike Kirkham 
Rating:
5.0

Customer service was excellent

Mike Kirkham 
Rating:
3.0

Customer did not leave a comment.

WILLIAM AINSWORTH 
Rating:
4.0

Customer did not leave a comment.

Stephen Rogers 
Rating:
4.0

The trailers right brake/turn signal did not work. I had to have a tire replaced at El Dorado and another in Maumelle. The people at all locations were very helpful and courteous. If the trailer had been loaded I would have been stuck out in nowhere and unhappy but as it were I was blessed.

Charles Brown 
Rating:
5.0

Customer did not leave a comment.

nanette hatten 
Rating:
5.0

Customer did not leave a comment.

CHUN NEWSON 
Rating:
4.0

I was treated well.

charles camp 
Rating:
4.0

Customer did not leave a comment.

Joshua Smith 
Rating:
3.0

Customer did not leave a comment.

AMBER STREHLOW 
Rating:
1.0

The lady who runs the u haul at Thomas Nurserey in Farmerville, La. is rude and unprofessional and I informative.

GREG MCLEOD 
Rating:
4.0

As far as the location goes, it was very good!! The website isn't clear and I only booked the truck for 6 hours, thinking I booked it for a day so I had to pay a little more than expected!

Brandy Stansbury 
Rating:
2.0

Did not have the equipment I ordered Person to busy waiting on customers to do in timely matter. Only clerk in store

Denise Coker 
Rating:
1.0

Actually have the items that I order. Not make me stand there while there are 4 people behind the counter and serve other customers.

Timothy Clarkson 
Rating:
4.0

There was no help to unhook the trailer. Was told just where to park it . But very convenient to our location

Harry Miller 
Rating:
3.0

price was a little high, everything was great.

greg fincher 
Rating:
3.0

Customer did not leave a comment.

Mark Caraway 
Rating:
4.0

Customer did not leave a comment.

Rickey Britton 
Rating:
5.0

Customer did not leave a comment.

TODD FULMER 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Excellent service!

Eudelia Tabulog 
Rating:
3.0

Customer did not leave a comment.

Dechard Brunson 
Rating:
1.0

Customer did not leave a comment.

Marissa Chynoweth 
Rating:
1.0

People at the store had no idea about renting the trailer which had to be done on line. We completed the order but the website auto ordered a bunch of packing materials and charged us for them. Very poor website and misleading. We still have not received a refund. Very dissatisfied with the entire experience. The trailer was good.

Vincent Wurm 
Rating:
3.0

Need someone to assist with connecting trailers

Brian Ragan 
Rating:
5.0

Customer did not leave a comment.

james whitfield 
Rating:
4.0

Make sure that employees in the store are well trained on UHaul experience and how to check someone in ect.

Madalyn Caldwell 
Rating:
3.0

No agent available at noon on Saturday. Just dropped off and left keys in drop box. Later received my receipt for overage on mileage by 7.9 miles. Not sure how you calculate mileage. I went from pick up to my home, loaded drove to new home in West Monroe then drove to drop off! I believe it is just a rip off to get another $3 to $5 from the customer! Mileage was never explained at pick up and no one was there to talk to at drop off.

David Overturf 
Rating:
5.0

Agent was very expedient and professional.

Kenneth Booth 
Rating:
2.0

Nobody spoke English

Don Raborn 
Rating:
5.0

Customer did not leave a comment.

gordon johnson 
Rating:
4.0

Upon returning the truck the young man working the store said there was no need in coming inside just drop the keys in the outside drivethru lane and the u-haul representative would be there the next day. There was nobody to verify no damage or gas was filled up. I would like someone to be attentive to the truck and verify everything if i am leaving it during normal operation hours.

Natalie Waffer 
Rating:
5.0

They had more liquor in that location than any other gas station I have ever been in. The young man was professional and took good care of returning the vehicle.

kenneth cherry 
Rating:
1.0

Well they just took my money and left me to do all da hookups and said they didn’t knw for to figure it out. So no I would never send anyone here, just sad and I had to go buy cord long enough to get lights on.

Vonsulla Goree 
Rating:
3.0

Train staff

BOYD MCDOWELL 
Rating:
4.0

Customer did not leave a comment.

Angie Bryant 
Rating:
5.0

Customer did not leave a comment.

Lawrence Yarrington 
Rating:
5.0

this location was located 30 miles from my home and I passed several uhaul locations. I feel this is your practice at u-haul and I will not be using your service again.

Phil Moore 
Rating:
4.0

Customer did not leave a comment.

Eberardo Almeida 
Rating:
3.0

Customer did not leave a comment.

Harry Armer 
Rating:
5.0

Customer did not leave a comment.

Christopher Killgore 
Rating:
5.0

Very friendly and was in and out quickly!!

Amanda Williams 
Rating:
1.0

1) Hooked the trailer up with no assistance 2) Automatically put the tow coverage on, didn't give me the chance to decline 3) Never went outside to inspect trailer 4) Had to get on her computer and do my paperwork 5) No inspection upon return 6) I had to unhook again no assistance Some places should not be renting UHaul, more interested in selling another pack of cigarettes

patricia barnes 
Rating:
3.0

Needs to be able to rent on sundays..

Rochelle McGuire 
Rating:
1.0

My over all experience was in inconvenience. I reserved a trailer at a location close to me in Ruston, while on the way there someone called me and told me it wasn’t there and the closest location that had my equipment was 30 minutes away (this was inconvenient because my moving destination was 5 hours away). The guy who helped me there took a long time to process my reservation even after I did express check in, and the guy who helped me hook up the trailer didn’t know what he was doing.

Tynea Starks 
Rating:
1.0

nicer workers, more knowledgeable workers!!!!!!!!!!!!!

CAROLYN Chitman 
Rating:
5.0

Customer did not leave a comment.

michael dick 
Rating:
4.0

Customer did not leave a comment.

JIMMY MORRIS 
Rating:
3.0

The u haul I reserved was not at the location or ready when I requested. Had to drive 40 minutes to get it and the trailer requested making my move time 8 hours behind time. However the place we picked it up at was professional about it.

Arlene Buchanan 
Rating:
3.0

This location was in a nice area, clean but the employee was trying to work the convenience store and the U-Haul rental at the same time. Only 1 employee so prepared for delays.

Dwight Harris 
Rating:
1.0

Trailer electrical connection was cut. I had to reattach wires myself. Man working at s Mart wasn't haul quality. Had to stop more than once to reconnect wires. Turned in truck and trailer a day early. I want some compensation for the trouble with trailer. Thank you.

KELLY HAMILTON 
Rating:
5.0

Customer did not leave a comment.

John Humble 
Rating:
5.0

Everything was fine

EARL L. COLE 
Rating:
1.0

I reserved the trailer by the internet to his location. He said that he send it to another location. Why???

James Bozek 
Rating:
1.0

The local u-haul (so called dealers) ran me all over town for 5 - 6 hours between West Monroe and Monroe Louisiana. Now you are trying to charge me for an extra day when I still managed to return the truck within two days. When I asked some of them to call rather than me driving ALL over town, they said it was not their problem. Very angry about this, I would not recommend your company for rentals, anywhere around Monroe and West Monroe. I picked up the truck Friday at 1:30 pm and returned it by Sunday 6:30 pm. I GAVE the KEY to the attendant in Gulfport. That business was still open.

James Bozek 
Rating:
4.0

Customer did not leave a comment.

blaine borders 
Rating:
3.0

guy seemed to be high and didn't know what he was doing.. he had rented the same truck to two people

chris spratt 
Rating:
5.0

Customer did not leave a comment.

Darius Graham 
Rating:
4.0

Customer did not leave a comment.

saquan nixon 
Rating:
1.0

Shut down this location. The experience was horrible. I was not able to get the equipment I reserved. They do not have any uhaul or moving supplies, not even a roll of tape let alone boxes or furniture pads. They spoke in forgiven language the whole time between themselves and would point and look at me laughing. Felt very uncomfortable and offended. Here is my experience I arrived at the location needed a new ball because mine was to large. Had to go to the parts store bc they don't carry anything needed to move with. Get back sign paperwork guy working points to the side of the building and saying trailer is over there, go get this trailer number and go (uhaul policy is they hook trailer up to insure proper fit and lights working) Pull to trailer can't lift trailer by myself to load the trailer onto hitch. Go back inside to ask for help that I should have got in the first place to find the o ly guy working left for the day as soon as I walked outside. Lady said she would come help looks at trailer notices it has the large brake control on the tongue of the trailer grabs her shoulder and says on my shoulder hurts you have to do it yourself. Told her it's to heavy to lift. She says on me go get you boxes I was like boxes won't work need help to pick trailer tongue up. She walks off says someone will come to store sometime today me get you to help you maybe. And goes back inside. I waited for 30 minutes by the trailer several people came and left the store no one coming to help. Go back in the store and tell old lday to change the equipment to the traileron next to the one I rented and she was like no I wont. I told her to do it that I had to go. She said I charge you cancelation fee. I told her I was not paying cancelation fees bc they are not equip to run a uhaul franchise. She said it's uhaul policy to charge a fee. I told her it was not bc I have dealt with uhaul for years and had to change in the past for one reason or another. She looked at me pointed to a piece of paper and said call them they may can do it. The paper was the 800 number for uhaul. Called the number told them what happen and reservation was switched to a trailer I could load up myself and was never charged a cancelation fee as there is no such fee as told by customer service rep.

roger new 
No reviews have been submitted for this location.

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