Customer did not leave a comment.STEVEN L.
Customer Reviews for Rynos Garage & Tire Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't bother with reservations.. It doesn't happen anyway and you will have to go to a different location to get a different size truckPaul L.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.PAMELA L.
Even though th website said the facility was open, the location was closed and the gates locked when I had to return my uHaul truck. I spent 30 minutes on the phone with 3 differenct customer service reps trying to determine if I could leave my truck in the driveway and place the keys in the dropbox. They agreed that it should have been open and I ultimately did a mobile check out and walked away.BRYAN M.
Customer did not leave a comment.THEODORE P.
The people were very nice and helpful, unfortunately the truck we had reserved online was already rented out. U-Haul allows multiple reservations for a single vehicle, however they did have the next larger truck size available. Check-in process was lengthy, location was difficult to navigate with minimal parking.Courtney M.
Customer did not leave a comment.michael B.
Customer did not leave a comment.VICKI E.
This place is a joke. Somebody's yard, or whatever. Sketchy.FREDERIC S.
We showed up to the first location and the truck was not available. Went to the second location advised by a UHaul rep and it was closed. We had to get a truck from an individual who was returning his truck and could not get into the location. Was on the phone with UHaul for over an hour so that we could use that truck. Terrible experience never using U-Haul again.Spencer T.
Location was closed with a padlock fence and no place to park truck nor instructions of where to drop-off truck after hours. Wasted an hour on hold with customer service trying to figure this out. A blight on the U-Haul experience.Patrick P.
Customer did not leave a comment.PAMELA F.
Customer did not leave a comment.TERRY W.
This location was chosen by us as it is listed as a 24 hour drop off location. When we arrived yesterday (Saturday) afternoon we found the gate was locked and another uhaul truck parked in the short driveway at the gate from another reservation. We found that the location does not open again until Monday at 9- our reservation ends Sunday at 7. This was a huge inconvenience.Jonathan M.
Customer did not leave a comment.ANDREW G.
Facility was closed at 2:00PM on a Saturday, gate locked, absolutely no place to park vehicle safely on the local, narrow road the facility is located on. Tried calling the facility phone number, voice mailbox full. Facility difficult to get to especially trying to navigate the 26' truck I was dropping off. Choose a different location.THEODORE H.
Staff was helpful but location was closed on the day of drop-off. The truck needed to be parked on the side of the road because the lot is closed when the shop is not open. Not the locations fault but navigating the roads nearby this location are difficult with a larger truck if following GPS instructions.RALPHJOSEPH C.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.KARAN C.
Customer did not leave a comment.Vickie S.
Customer did not leave a comment.John W.
Update you the website to show accurate information on how many trucks are availableDevan C.
Customer did not leave a comment.alan B.
Had the pick up at 9 but nobody showed up till 20 after so it took some time and the trailer strap was messed up and trailer was dirty. Staff was very friendly.Blake E.
Customer did not leave a comment.Robert C.
They were 15 minutes late opening up, but both the owner and his sister were very personable.JANET B.
Directions given to location wound all through a residential neighborhood only to be told to drive all around the other half of the neighborhood to turn around and Park on the other side of town at the school. After all that they waited two days to check it in and added a bunch of bogus charges, like wrong destination.Aaron V.
Customer did not leave a comment.ASHLEY R.
This location is out of the way but easy to find with GPS. They were my only local option for the type open trailer I needed. The employees were very nice and helpful.William S.
Customer did not leave a comment.Regis P.
Customer did not leave a comment.Paula C.
Very personableJEFF J.
Customer did not leave a comment.Jennifer M.
Place was closed, gate was pad locked with a sign do not block gate. Using the web to do a self return was a joke. I finally called the 800 number to assist with the return. According to her the place we returned it to was to be open til 1. I was there around 12:15 or 12:30. Narrow roads getting to the location. Not a pleasant experience for the return.DENNISGEORGE W.
Customer did not leave a comment.Garry S.
Has easy after hours drop off site.Teri F.
I was charged for two days and had the truck less than 24 hours.carole H.
Customer did not leave a comment.Kody J.
Very remote location, need signs at front of buildings to indicate uhaul locationSILAS T.
One tire had a tread missing. Like a chunk. Which I didn't discover until reaching my destination. Other than that everything else was fine.Joad T.
Customer did not leave a comment.ILYANA C.
Receptionist was rude. Personal phone call for at least 20 minutes before she Even began to assist us, rudely. Complaining about all she had to do. Very unprofessional. Will not return.Sunny W.
Customer did not leave a comment.Sharla V.
Customer did not leave a comment.GEORGE M.
Gate was locked and no one was there 15 min. prior to scheduled pick up time. Tried to call and no answer and voice mail full. I got a call at 10:00 that they were there, but had to wait for someone to bring key to open gate. They didn't have the moving pads as ordered. Gave us 4 dirty ones, not the dozen that were ordered and did not correct the order in the system. It took over an hour from scheduled pick up time to actually leave with the truck.Deborah R.
No available blankets Had to go to another facility for thosemark S.
Customer did not leave a comment.Garry S.
The owner Ryan arrived at 915am to open his shop, which was 15 mins after our scheduled reservation pickup time. He overslept. The interior of the F150 pickup truck was filthy and disgusting. The exterior and bed were also dirty. It hadn't been cleaned after the last renter returned it the day before. Ryan didn't have a shop vacuum, and there were crumbs and food on the seat. The interior and windows were grimy and dusty. I told Ryan that I would have to clean and vacuum the truck, to which he just shrugged. I took the vehicle to a car wash and vacuumed the interior. I then had to take it back home to clean all interior surfaces and then disinfect with Lysol. This delayed our use of the vehicle by more than 1 hr, cost me mileage and $1.25 for the vacuum. When I returned the truck at 6pm, Ryan's sister, who is "in charge" of the rentals, confirmed they don't vacuum vehicles. She then told me the F150 pickup truck had recently been stolen for 2 weeks by a customer, and she was "waiting for U-Haul to send someone to detail the vehicle". She acknowledged it was dirty, and said their COVID-19 disinfecting process involves "spraying Lysol" over the dirty interior surfaces. We're shocked to learn that during a Pandemic, a U-Haul neighborhood dealer is renting a filthy vehicle that had "been stolen" , is not cleaning and properly disinfecting vehicle interiors or windows, and doesn't own a vacuum.Kris V.
Customer did not leave a comment.Kevin R.
No improvements needed. Keep taking care of each customer the same way you helped me. Thanks!!Jeff W.
We weren't able to pick up our order on time because the people were late to the sight. The equipment was fine, but very dusty on the inside because of the dirt lot and gravel.Shelby G.
Extremely helpful even after closing hoursJimmy C.
Inspect the location. I ran over tires trying to get out of the mess. Office looked like a pandemic in the making. Filty I will be filling an offical complaint on the whole process. 814 591 6344LAWRENCE B.
This was the worst uhaul location I've ever seen in my life. It was on some random road in the middle of nowhere and when we tried to drop off the truck, they had a gate up and we had nowhere to leave it. Thanks for causing an already stressful day to be even more stressful.John A.
Customer did not leave a comment.Theresa S.
Customer did not leave a comment.Joanne B.
Brakes inop on trailer.WESLEY C.
Customer did not leave a comment.Christina N.
Customer did not leave a comment.Bonnie or Steve S.
Customer did not leave a comment.Tobias N.
Alisha was super helpful. We were on our motorcycles in the rain and she picked me up to complete the rental. ThanksRicky R.
The location allowed pick up via mobile per the web site. I was called and told that the truck wouldn't be available until, 0900 that next morning. Ok, no sweat. When we arrived at 0900 the location was still closed. It opened at 0910. Following this, there was a near 1.5 hour wait to get the vehicle, which had water in the back of it. Furniture pads were on the floor and wet. Due to this, the help I had hired, I had to pay them both another 1.5 hours, totaling more that $150 on my end, and had to reschedule the help on the other end which cost $125. Ryno the owner did do all he could however was assisting several other customers at once. The lady who was supposed to be helping him was late and the root cause of the whole debacle.Garret M.
Customer did not leave a comment.Donna R.
Nice people, great service. Thanks!charles L.
They could Open on time. They could Have a staff member present who can do the rentals (3 staff present, but the ONLY person who could help me had â€œgone to the grocery storeâ€). Upon her return, there was no â€œthank you for waitingâ€ no â€œI'll be right with youâ€, nothing. Then when I told her that I had been there at 8:30, the posted opening time, she said she had sent me a text about that. Then I said I did not receive a text, and she looked at her phone and said that she had sent it to a wrong phone number. Still no apology, no nothing! Then when I checked it back in she didn't look inside the trailer at all. She rented it later that same day and had never looked inside it. I know this because I left some bungee cords and blankets inside and when I called back about picking them up she said the trailer was on a one way to Wilmington and she said that she used to look inside the trailers and trucks, but she didn't do that anymore. If that dealer was any less open for business, they would be totally out of business. I've never experienced such and I've rented from u-haul many time over the last 40 years. I'll rent from you again, but NEVER at that location! And, that has nothing to do with the loss of bungees and blankets, that was already a fact before I even returned the trailer.Danny S.
Would have given a higher rating but this location was closed when the uhaul was dropped off and vehicle had to be parked next door at a storage lot. I did speak with a lady at the location about where I had parked the uhaul and she was very friendly and took care of the vehicle.John L.
Customer did not leave a comment.dorothy H.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.curtis R.
Customer did not leave a comment.Brent M.
Customer did not leave a comment.Julianne G.
The salesperson was not specific on where to drop off the U-Haul the next morning. She stated to drop it off anywhere in our area, to look up the nearest U-Haul location and drop it there. Received a phone call later that evening that stated a specific location that it needed to be dropped off at. The issue is that the location was NOT clear on the voicemail and all we got was "garage" something. Had to assume the location we dropped off at was the correct one. Before dropping it off at the "garage" we had already looked up another location that accepted U-Haul and instructions were to close the gate after parking, there was not a gate at this location to close (looked old and deserted) so went on a hunt to find something with the name of "garage" in it in our area to finally drop off the U-haul.mark Y.
The driver side windshield wiper had not been checked and was useless. We had to stop for the night that was not planned due to rain and no place to replace wiper blade. Hotel cost $150.00. Very upset over this cost and delay.Sharon B.
Was asked to pick it up day early because they didn't want to come in on a Saturday. Then had to wait for a long time once we got there to get the truck. Got it home and started to load it the next morning and it didn't have the hand truck or furniture pads I ordered. Then the lady from the rental place called me and said I had been given the wrong truck and when asked about the hand truck and furniture pads she said they hadn't came in yet.... but didn't offer to get me a replacement... And then said she'd refund the cost of the rental equipment I didn't get but that it would take 3-5 days. Was very disappointed and won't use Uhaul again.Stephanie W.
Customer did not leave a comment.Donnie B.
We had to cancel the rental because of bad weather and have requested one for Thursday morning.Donnie B.
Very friendlyThomas K.
There was no one in the office, had to go find someone. The staff was friendly, just slightly unavailable. While it is a mechanics shop, it was fairly junky overall. The drive leading to parking area for truck required a 4 wheel drive as it had huge ruts and dips in it. This area was pretty junky as well.Lisa M.
This place really did a good job. I didn't have a reservation but they had the size truck I needed. Got me set up in a very short period of time. Would definitely go back again if needed. Thank you!gerald V.
Alecia and staff were super helpful and deserve kudos!Grant M.
I was in a hurry and the owner was too busy talking with friends rather then assisting the customers.Mark J.
Clean the mud from the inside and the outside of the truck!Jim H.
Cramped and cluttered entrance and lot. Lots of cars and parts sitting in the way. Difficult to get to without traveling backstreets or down a narrow overgrown 2-lane road. People were friendly enough though.Gregory W.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.James K.
Buy one get one free.Ken T.
Lower miles prices.KEVIN D.
Customer did not leave a comment.gordon P.
Customer did not leave a comment.Donnie B.
Customer did not leave a comment.eric L.
Customer did not leave a comment.stuart T.
Customer did not leave a comment.Kerrica R.
Excellent, efficient service. Staff was very efficient and helpful.ERNEST K.
I reserved at a different location on line but was directed to this location by the person at the original location. He could not give me directions to the Rynos location, I had to find it myself because no one answered the phone when I called. I got the truck late, it smelled badly and was very used. Worst rental experience I've ever had.David C.
Customer did not leave a comment.Wesley R.
Customer did not leave a comment.Donnie B.
Very friendly and helpful staff. I will always use this place to rent u haul.yvonne M.
Alicia and Wesley are the absolute best in the universe. The original day of the move my 'movers' backed out at the last minute due to inclement weather (like a little rain would melt them). Alicia facilitated re-renting the truck and offered the assistance of her husband, Wesley, to ensure that my bed would get moved. Rock Star Stellar people who care!!!Beth B.
Great location. Terrific people.WESLEY R.