Customer Reviews for Rutlader Outpost
(U-Haul Neighborhood Dealer)

216 reviews

33565 Metcalf Rd   Louisburg, KS 66053

(913) 837-2240

Office Hours

  • Mon-Sun: 10 am–5 pm
Special Operating Hours
  • 7/4/2024: 10:00 am - 1:00 pm

Services at this Location:

Contact Us

(913) 837-2240

33565 Metcalf Rd
Louisburg, KS 66053

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5 pm
Special Operating Hours
  • 7/4/2024: 10:00 am - 1:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

The staff was unbelievably helpful and a delight to work with. Thank you!!

Aaron L 
Rating:
5.0

Everything was perfect. Jennifer at Rutlader where we picked up was friendly and very helpful!

John C 
Rating:
3.0

This Location was okay, the guy who needed to unhook my vehicle trailer wanted me to unhook it and that he's not supposed to do that. I don't understand why this is becoming a pattern lately where you pay for everything (service included) and the desk person confirms to you that it's U0-haul responsibility to take care of the truck trailer, but when you meet with the guys who are supposed to that, they are all disgruntled and unhappy. Weird. I never had this experience a year ago.

Yacind E 
Rating:
5.0

I did get charged an extra $30 and I am not sure why ? Also , I was told by uhaul that we would be credited mileage for having to drive further to get the truck because they had none at the closer location I had requested on my reservation but I don’t see that it was really done . I feel you all like to nickel and dime the customer .

Becky W 
Rating:
5.0

O

Bobby B 
Rating:
5.0

So easy and the place is great! We will be back many times in the future.

James B 
Rating:
5.0

Customer did not leave a comment.

Denise V 
Rating:
5.0

Customer did not leave a comment.

Cheryl B 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
1.0

Customer did not leave a comment.

Vance t 
Rating:
4.0

Shared the wiper blade issue with the attendant, and she said there was nothing she could do, but to call Uhaul for credit for my added time and faulty equipment.

Mike M 
Rating:
5.0

Everything was perfect

Joseph C 
Rating:
5.0

More trucks but great experience

Bud K 
Rating:
5.0

Excellent

Ben A 
Rating:
5.0

Customer service was excellent. Efficient and friendly.

Tom C 
Rating:
5.0

First time renting and employees were very friendly and helpful.

Phillip H 
Rating:
4.0

Did have an issue with one of the ramp pins (that hold the ramp closed) was misaligned so I had a hard time taking it out to let the ramp down then I could not get it back in to ensure the ramp was closed. I explained the situation to the location and they apologized and made sure to note the issue.

John K 
Rating:
5.0

I love working with RUTLADER Uhaul. They are the best!!

Traci S 
Rating:
5.0

Really nothing. It was super easy.

Lance R 
Rating:
5.0

Customer did not leave a comment.

TOM S 
Rating:
5.0

Customer did not leave a comment.

Christopher F 
Rating:
5.0

Customer did not leave a comment.

Hunter R 
Rating:
3.0

Customer did not leave a comment.

Darrell H 
Rating:
5.0

Customer did not leave a comment.

mike t 
Rating:
3.0

I would recommend to anyone renting a uhaul there to keep track of their own mileage because I'm sure I was overcharged but can't prove it because I didn't write down mileage and and what it said myself

tammy S 
Rating:
5.0

Customer did not leave a comment.

Louis P 
Rating:
4.0

Customer did not leave a comment.

Matt F 
Rating:
5.0

Customer did not leave a comment.

bob m 
Rating:
5.0

Very pleasant, friendly and helpful staff. Was a great experience, and I would highly recommend renting from this location.

Timothy B 
Rating:
5.0

Customer did not leave a comment.

benjamin z 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

Kurt C 
Rating:
4.0

Customer did not leave a comment.

Madison W 
Rating:
5.0

I usually rent a towable. This time I actually rented a full-size truck and will always do it again

Timothy D 
Rating:
5.0

Nothing they did a great job. I would definitely recommend them to all my friends.

Lisa L 
Rating:
5.0

Customer did not leave a comment.

Ronnie R 
Rating:
5.0

Customer did not leave a comment.

verna n 
Rating:
5.0

Customer did not leave a comment.

Steven P 
Rating:
5.0

Customer did not leave a comment.

Joshua C 
Rating:
5.0

Informative, polite, helpful.

Tracy E 
Rating:
5.0

I've had iffy experiences with uhaul in the past but the woman who works at this location was so friendly and down to earth and not like fake customer service friendly she was genuine and helpful.

Jamilynn L 
Rating:
5.0

Not nothing

Ralph M 
Rating:
5.0

Very friendly. And very cooperative with my fluctuating needs during my moving process!

Ellene W 
Rating:
5.0

Customer did not leave a comment.

Lisa H 
Rating:
5.0

Keep up the great customer service!!

Matthew L 
Rating:
5.0

Thank you!

Daneil S 
Rating:
5.0

Customer did not leave a comment.

David J 
Rating:
5.0

I can't think of anything to improve upon. My experience with UHaul was absolutely excellent on all ends of my moving needs. Friendly, helpful staff. It is no wonder how and why UHaul has been in business for such a long time.

BOBBY Y 
Rating:
5.0

Thanks for the survey!

Hyeon M 
Rating:
5.0

Customer did not leave a comment.

Eric B 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Jacob M 
Rating:
5.0

more variety/selection of vehicles would have been nice but understandable because of the location and size.

Ryan W 
Rating:
5.0

This location was great when I had to extend my rental to an additional day due to unforeseen circumstances. They were also great help with backing the trailer up upon return.I highly recommend them.

gayle w 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Incredibly easy return.

Jonathan H 
Rating:
5.0

Customer did not leave a comment.

Mark Z 
Rating:
5.0

This uhaul location is always friendly and fast! They have had what I need each and every time. Wonderful owner and staff and awesome parking lot. I highly recommend.

Matt K 
Rating:
3.0

Stop charging outragous prices for one way trips

NOEL F 
Rating:
5.0

Very friendly and courteous service.

Donna P 
Rating:
5.0

Really nice people.

John T 
Rating:
5.0

Nothing

Gerald C 
Rating:
5.0

Inform them about cruise control. The previous truck I rented did not have it and made for a very tiring trip. This one had CC which was great...

Douglas T 
Rating:
5.0

Customer did not leave a comment.

Cynthia H 
Rating:
5.0

Great customer service

WAYMON B 
Rating:
5.0

Customer did not leave a comment.

Connie B 
Rating:
5.0

Quick service and friendly.

sherry b 
Rating:
5.0

Second U-Haul trailer rented through Rutlader Outpost and it's been a great experience both times!

Felicia M 
Rating:
5.0

Not a thing - Richard was extremely nice and personable and alot of help ! Talked to a couple other U haul dealers and not even close to being nice or helpful

Jami W 
Rating:
3.0

Customer did not leave a comment.

Trent H 
Rating:
5.0

Nothing! Excellent experience and great communication!

Zachary F 
Rating:
5.0

Customer did not leave a comment.

Kenya R 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

Customer did not leave a comment.

Josephine C 
Rating:
5.0

The gentleman there was very friendly and helpful! Got me in and out of there super fast! I really appreciate all of his help and would refer this location to anyone! Great experience!

mandy c 
Rating:
5.0

Customer did not leave a comment.

Sandy C 
Rating:
5.0

Customer did not leave a comment.

Jeff D 
Rating:
5.0

Customer did not leave a comment.

matthew k 
Rating:
5.0

Customer did not leave a comment.

Jeff D 
Rating:
5.0

Awesome service! Very happy!

Felicia M 
Rating:
5.0

Customer did not leave a comment.

Sandy C 
Rating:
5.0

Rutlader picked up U-Haul was awesome

Don L 
Rating:
5.0

Customer did not leave a comment.

Darla H 
Rating:
5.0

Customer did not leave a comment.

Roger J 
Rating:
5.0

Truck pulls to the right and sounds like it has a bad bearing

Marvin K 
Rating:
5.0

Very helpful and friendly people at the Rutlader rental location, could not be better.

Steven P 
Rating:
5.0

Very helpful, knowledgeable and friendly service.

John W 
Rating:
5.0

Very professional and courteous service!

Harold D 
Rating:
5.0

Nothing

Skipper A 
Rating:
5.0

Great service!

Brenda M 
Rating:
5.0

Customer did not leave a comment.

Tracy C 
Rating:
5.0

Customer did not leave a comment.

Patrick W 
Rating:
5.0

Customer did not leave a comment.

PAUL D 
Rating:
5.0

No improvement needed

Monique W 
Rating:
5.0

Customer did not leave a comment.

Darla H 
Rating:
5.0

no improvements - very happy!

Sherry D 
Rating:
4.0

Customer did not leave a comment.

Ross G 
Rating:
5.0

Everything went smoothly from pickup to drop off!

nancy c 
Rating:
5.0

Customer did not leave a comment.

Michael C 
No reviews have been submitted for this location.

Additional Services at this Location

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