Always so pleased with this location. Owners are extremely kind and helpful. Love renting from them and recommend them for your uhaul needs.
Scott Smith
Customer Reviews for Rustic Lantern Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More options for truck sizes. I understand we tried to change the truck size after the initial reservation but was difficult due to availability. Overall, we are very happy with the accommodations and ease of rental from this location. I would recommend to anyone with a need to rent from this location. Very friendly and accommodating, the truck was exceptionally clean and easy to drive out of the location.
Shawn MuenksLove renting uhaul trailers here- and we rent frequently. Always outstanding customer service! Love this location.
Scott SmithLocation. Was closed when I dropped the trailer and dolly off on the morning of September 28th at 0945 AM. My past experience has always been great so I have no doubt it would have been great today!
Cody H FulkersonWe were very pleased! Outstanding service!!! Everything was great with the 6 X 12 UHaul Trailer. It was easy to pick up and easy to return! We will definitely rent again and recommend to friends.
Beckie LansfordScrap the trailer or put it on a frame straightener. Seems dumb to rent out broken equipment but the again I was the manager at True Value Rental. If someone ever tries to do 55 they'll wreck from the trailer whip and I feel owed for the extra day it took to get across country having to deal with your bent trailer.
matt schlemperI did not have cell service in this area & ended up having to purchase roaming minutes to call your customer service. I was disconnected at least twice. I was told that mobile service to get on the website was required to get the truck picked up. I explained it was in a small town, I had next to no service, had to purchase roaming minutes & the website kept timing out when I was trying to do what was needed. They stated they could check for another truck at a different location but I did not want to drive further out of my way. After about an hour I was able to get a truck but only because a person who had access to pickup location was able to get the password for the stores wifi. It took me little over an hour to get a truck but the truck I was suppose to get after I confirmed the truck number online was not the key I was given. I then had to call back to get a contract redone for the truck that I was actually given. Big huge hassle!
holly brackenGaylen of the Belle facility Rustic Lantern was Tremendously helpful. If she hadn't helped us Saturday we would have been at a loss. Thank You.
Anika DowningThe staff was very friendly and helpful. She made sure everything was in order and helped get my trailer hooked up.
Tom HubbardIt would be helpful if there were some random blocks of wood to set under the trailer feet to help with the unloading so the feet don't sink into the soil on wet days. No big thing but it might be helpful. Otherwise a great location and great service.
Kevin FitzpatrickVery friendly and helpful people. Entering information into the Computer could be streamlined. It took quite a while, especially entering license information.
Robert BethuneEvery thing was just great.
Mike SadlerWonderful customer service. Love renting from this location. Always helpful and kind! Highly recommend!
Scott SmithAlways 5 star service at this rental location!
Scott SmithMy rental was held up “not recommended” for unknown reasons and no Avenue for direct resolution.
Larry FinnThe lady in charge, Ms. Wells, is an absolute joy to work with .
Dennis MooreAlways wonderful customer service and rental!
Scott SmithA shout out to Lisa in Missouri for helping us to relocate our drop off after I made a big mistake when registering online.
Keith dilworthNothing don't change a thing
Chris CampbellThe owner was very helpful and efficient!
Jennifer MaldonadoGaylene at rustic lantern was knowledgble professional and courteous the truck 🚚 performed well thanks rustic lantern.
Floyd BlackAlways exemplary service!
Cathy SmithAlways friendly and excellent customer service. U haul is always clean and ready to go! Thank you!
Cathy SmithOutstanding friendly service!
Cathy SmithThey checked the truck back in even though their business was closed for the day
Tracey CreswellExtremely friendly and helpful service providers. Equipment was clean and ready to go. We highly recommend!
Scott Smithit was a great experience friendly people will rent there again
William MastersNo one was there but followed drop off directions.
David J Gordon JrBest equipment rental experience I've ever had!!
Paul WidenerI would recommend U Haul have a better system of calculating mileage. I went from pick up to home and to my location and drop off and was charged for over mileage. I checked my truck in early and with more fuel than was required and was still charged for mileage. I feel this should have been compensated.
Stacy MillerI found the overall service very good.
Donna RidenhourThe experience will improve as the staff becomes used to the system. It is a new vendor and in the end everything was great. In the future the Rustic Lantern will be a go to resource for my needs in the area.
William Jodeit